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Find a Location

Killeen Auto Brokers has 1 locations, listed below.

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    Business ProfileforKilleen Auto Brokers

    Used Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    805 E Rancier Ave, Killeen, TX 76541-3551
    BBB File Opened:
    9/22/1997
    Years in Business:
    37
    Business Started:
    10/24/1986
    Business Started Locally:
    10/24/1986
    Business Management
    • Mr. Bruce Cater, Manager
    • Mr. Edgar Garcia
    • Mr. Russel Thompson
    • Mr. Edward Garcia
    Contact Information

    Principal

    • Mr. Edward Garcia

    Customer Contact

    • Mr. Edward Garcia
    Additional Contact Information

    Fax Numbers

    • (254) 526-0693
      Primary Fax
    • (254) 526-3212
      Other Fax

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/17/2023

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    I went into Killeen auto brokers and told them I was looking for a small SUV, because a car is too small for my needs. My credit is not great but they said they could help. I sat there for a couple of hours while they tried to find a bank for approve the loan. Then I finally said, I was just going to leave and take care of stuff call me when you find out. They called about an hour later and said I was approved. I was so happy because I desperately needed a car and I was shocked and was ready to go PICK my car out. I get back there, still shell shocked and they started going over the paperwork and the way they presented everything it appeared they were showing how much I was approved for and I figured after this then we would go see my options. But when it got to that point they said are you ready to see your car? I said what? They said we have it pulled up front for you and they walk me out to a 2009 ***** civic. I told them again a car especially a civic was too small for my needs and they begin to use their manipulation tactics on me and said that was the only car on their lot for the $12,600 I was approved for. I started looking around at their lot pointing out small SUVs and they said the civic was the only car I could get. I went on a "test drive" around the block. Didn't get over 30 mph because the salesman was in a rush to close. I should have told them no right then. But stupidly, I didn't. Then on my way home found out there were multiple issues with the car radio doesn't work and few parts broken. They promised to fix those and it's been almost 5 months and I still don't have a radio and they don't know why the parts they ordered aren't in. Everytime I ask for them to stick to their word they just come up with more lies and excuses. Not to mention I put $2000 down and still paying over $12000. I feel taken advantage of because of my credit situation. I don't want this car,I found so many NEWER small SUVs for cheaper than my base model 09 civic .

    Customer Reviews

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