Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has sent a bill to the collection agency against me with sending me information. They was provided a forwarding address at the time of key drop off. I was billed for April 2024. We moved out January 31 2024. I didn't receive a letter, email, or phone call of a final bill until the collection agency contacted me. I had the same problem with a previous property of there's with key turn in. Also a final bill. They are doing incorrect reporting and tarnishing my name to the rental companies by putting these inaccurate reports out. I even have a email from their company the last time this happened. He said that he see where I turned the key in but can not adjust the balances. I feel my tenant rights are be violated. This shows a history of what I have had to deal with.

  Business Response

  Date: 01/27/2025

  There is absolutely no record of ****** ***** leaving a forwarding
  address when he vacated the unit. ****** owes almost $3000 due to the
  damages and filthiness of the property, pictures attached. It was so
  filthy when he left the unit that we had to conduct multiple pest
  control treatments to not just the side that he dwelled in, but also the
  neighboring unit that lasted months.  We are not tarnishing anyone's
  rental history, as facts are facts. When tenants damage things, they
  have to pay for it. When tenants leave properties in filthy conditions,
  they have to pay to get it cleaned. When a former tenant owes us (the
  landlord) we have to report that in the rental history when we are
  asked, as does any landlord from any other property management company.
  Mr. ***** now has to pay for all debts owed through our collection
  agency or we can pursue him in a court of law.

  Customer Answer

  Date: 01/29/2025

  Complaint: 22853888
  
  I am rejecting this response because:
  
  Regards,
  
  ****** Davis 

  A forwarding address was left with my key turn in paperwork. We did not get a final bill until two months after leaving the resident. The final bill was reported to a collection agency instead of the tenant. There was no email, no last billing statement, nor phone call from this company. We were tenants with this company for 4 years. There was not even a bill posted on the tenant login page till April of 2024. We moved out on January 29 2024. There reporting inaccurate information. They are covering There mistakes from lost paperwork that was turned in with my key to the resident.

   

   

   

  Business Response

  Date: 01/30/2025

  The company has gone through every possible record, and again, there is
  nothing stating that he left a forwarding address. The only thing that
  he left was a property in disarray forcing our client to pay for damages
  to the property and the pest control bill that had to have multiple
  treatments lasting months past his key turn in. Mr. ***** will have to
  settle his debt with the collection agency that he was rightfully sent
  to.

  Customer Answer

  Date: 01/30/2025

  Complaint: 22853888
  
  I am rejecting this response because: I sign a paper with my key turn in that had a forward address. Where is that paper work that I sign upon key turn in
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:01/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was court ordered to sell my house as part of Divorce Proceedings (given 180 days to sell by the court) Linnemanns **** ****** chose to ignore me until another realitor contacted Linnemann about viewing the property for some pictures then suddenly **** wanted to list the property) fast forward a week and still ZERO progress towards listing the property. I got flustered and contacted a we buy houses place and they made me an offer on the property - I contacted **** told him to halt whatever he wasnt doing on the listing. Now Linneman is collecting rent, but keeping the money so I cant pay the mortgage on the property due to their games. Linnemann is now demanding 6% of a sale that hasnt happened, after they blocked said sale from taking place and I didnt even have an agreed sale price.

  Business Response

  Date: 01/20/2025

  Mr. ******* is requesting an explanation of the charges as his "desired settlement."  I'm happy to provide that.  When filing his complaint, Mr. ******* provided a copy of his property management agreement with Linnemann Realty.  Within the body of that agreement is a thorough explanation of what he is being charged and why.
  
  
  The property management agreement clearly lists provisions for selling the property, and requires our clients to work through our brokerage to sell should they elect to do so during the term of their agreement.  Any outside Broker attempting to list a home for sale that's already committed to an agency relationship with another broker is actually a violation of **** rules.  Further, should you terminate your agreement early, the property manager is entitled to collect the remaining management fees on any existing leases.  Mind you, these are not "our" exclusive terms, these are rules written into the boiler plate of the agreement that is promulgated by the ****************************, in full adherence with Texas leasing and rental laws.  You'll find these same terms with any real estate professional in the state.
  
  We have thorough documentation of the extensive calls and emails that were made on Mr. ********* behalf, to finally be told "don't call me anymore."  I'm not going to bother writing every one of them down to further document this reply.  Mr. ******* is clearly trying to violate his management agreement, the very agreement he provided in this complaint, and we're simply asking that he abide by the terms of his agreement and pay our company what is legally due.
  
  
  To protect our interests we have held any further payments on Mr. ********* account, as he now owes us the property management termination fees and/or the commission due on the sale of his property.  We've offered alternatives and ways to resolve this, but Mr. ******* has been intransigent and refuses to work with us on a solution.
  
  
  We've answered the question and given the client what he asked for:  an explanation of the charges.  Beyond that, we will hold fast to the agreement and require Mr. ******* to pay what is due.  Otherwise, we will continue to withhold any distributions on his account and will be prepared to file in ****************** to collect whatever balance remains.
  
  
  

  Customer Answer

  Date: 01/21/2025

  Complaint: 22795403
  
  I am rejecting this response because:

   

   

  the business is making up contract requirements claiming I was required to sell the property thru them

  the business refused to list my property for sale violating the contract

  the business stole a months worth of rental income on the property without notice and is refusing to comply with the contract and pay me further violating this contract

  business has demanded I remove this theft complaint and delayed response intentionally 

   

  
  Regards,
  
  ****** *******

  Customer Answer

  Date: 02/11/2025

  Complaint: 22795403
  
  I am rejecting this response because:
  Linneman stole another months rental income from my property. In January 2025 they claimed I owed them $1,600 when according to the contract was $650. Fast forward to Feb 2025 and Linneman Reality collected rental income on my property and decided to retain it for unknown reasons. Thier director of operations blocked the sale of the property after **** refused to list the porperty.
  Regards,
  
  ****** *******

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Linneman Realty never did a walk through with us at the end of our lease. They never contacted us either by email or telephone rgarding any issues. We were never provided with an itemized statement or our deposit. We moved in under a different management company and ******** took over after landlord decided to go with them. We have video of when we first moved in with all issues and damage that was never fuxed in the 3 years that we lived there. It has been a year with no contact and i received an email from collections today stating we owed them $6757.65. I do not k ow what this is for and when i called they hung up on me. They refuse to give an itemized statement and would not talk to me. This is very bad business and I am not the first they have done this to.

  Business Response

  Date: 01/03/2025

  We did conduct a "Final Walkthrough" after the tenant had vacated the
  property.  It is not a requirement, per the lease agreement, that the
  tenant must be present during a Final Walkthrough inspection.  The
  tenant also vacated 20 days after giving their 30 day notice and did not
  provide a forwarding address for us to mail the disposition letter
  directly to.  When the tenants vacated the property it was left in
  disarray with a large amount of cleaning and damages that resulted in
  the replacement of cabinets and drywall due to the tenant's negligence. 
  The former tenant did contact us on December 320th and threatened our
  staff to sue us and as per our company policy, our staff informed the
  former tenant that they can no longer discuss any matters with a person
  or persons that threaten litigation and that their legal representation
  is more than happy to contact ours.  We are more than happy to pursue
  the former tenant in court if all monies due to our homeowner are not
  paid.

  Customer Answer

  Date: 01/06/2025

  Complaint: 22747854
  
  I am rejecting this response because:
  I have a walk through video of cabinets that were already messed up the day we moved in. The company that previously had our agreement did nothing to rectify the damage of the cabinets. As far as drywall goes we did no damage to any drywall so i dont understand what drywall needed to be fixed. The business was able to contact us while we lived there and never once reached out for a forwarding address. Had they made contact we would have happily accepted. I also did not threaten to sue. I stated i would get a lawyer if needed and she hung up on me. Yes there was cleaning that needed to be done, but they had our security deposit for that. Did the security deposit not get used for anything? 
  Regards,
  
  ***** ********

  Business Response

  Date: 06/10/2025

  We did conduct a "Final Walkthrough" after the tenant had vacated the property.  It is not a requirement, per the lease agreement, that the tenant must be present during a Final Walkthrough inspection. The tenant also vacated 20 days after giving their 30 day notice and did not provide a forwarding address for us to mail the disposition letter directly to. When the tenants vacated the property it was left in disarray with a large amount of cleaning and damages that resulted in the replacement of cabinets and drywall due to the tenant's negligence.  The former tenant did contact us on December 30th and threatened our staff to sue us, and as per our company policy, our staff informed the former tenant that they can no longer discuss any matters with a person or persons that threaten litigation and that their legal representation is more than happy to contact ours. We are more than happy to pursue the former tenant in court if all monies due to our homeowner are not paid. 

  Customer Answer

  Date: 06/10/2025

  Complaint: 22747854
  
  I am rejecting this response because: some of the damage was there when we moved in. The cabinet was missimg the door the bllinds were messed up when we moved in. The garage entey door was messed up as well. We moved imto a damaged property. I dont feel we owe the 7000 they are asking. 
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We found a house to lease in ******, *****. We were told in order to get a lease and hold the house we needed to deposit $2800 plus fees. St the time there were no interior pictures of the house and we could not see the inside of the house. We were told through email and text we would have pictures soon but we needed to put the deposit down because other families were also contacting about the house. We paid the deposit then approximately two weeks later were told there were no current pictures of the interior of the house and we could not view the inside of the house until the week before move in- 3 months later. We were also not given a lease until a few weeks before move in. During the three months waiting to move in, we did research and found out there had/has been mold inside the house, flooring was being replaced, and once we received the actual contract several undisclosed fees and terms were attached. We did not want to move into a house with any type of mold in it and we did not agree to the terms of the lease. We were never able to see the inside of the house, and even when we planned to drive the 8 hours to go see the house the week prior to move in, it was suddenly unavailable and the move in date was pushed. We never signed a lease. We paid a deposit that gave us 72 hours to get out of it, but within the 72 hours, current pictures, the actual lease and/or a viewing of the house was not given to us or made available. We are very disappointed with this real estate company and their lack of professionalism and honesty. We requested our deposit back and of course were told it was past the 72 hours so they were keeping our $3,100. They do not keep their word, I feel lied to, and very cheated. $3,100is a big sum of money for them to shrug off and with hold after not keeping their word to us. I would not recommend this company to anyone in *************.

  Business Response

  Date: 10/18/2024

  We did market this property on April 1st of this year showing that it was not available or move-in ready until July. On April 9th ******** ****** did apply for the property and their application was approved on April 11th. On that same day communication was had and documented that we did not have current pictures of the interior of the home due to the homeowner still dwelling in the property, which is why the availability to the home to any renter was not until July.  ******** ****** was also informed that once the security deposit was paid that it is non-refundable after 72 hours and  ******** Thomas  did acknowledge that.  Because of not having current pictures of the interior of the property our Leasing staff sent over pictures of the property while it was being built from the ************************ (MLS)as an additional reference.  The reply back from **** ****** was,"Great!! These pictures will work."  On April 16th the applicants paid the security deposit.  ******** Thomas  stated that they would like to physically view the property by July 11th. 
  
  On July 8th our staff contacted the applicants less than one hour of receiving the keys from the homeowner and identified a possible move in date of on or after July 12th and also offered for them to view the property immediately and tried to coordinate getting them possession of a key to the property so they could take a look at it. On July 11th the applicants acknowledged the date change and asked to view the property on Saturday, July 13th, in which we did reply yes and let them know that we will have a key ready for them to pick up on July 13th. On Monday July 15th, our staff reached out to the applicants asking if they had come in on Saturday, which they did not and replied that they would not like to proceed with the move in and had reservations about the lease that was sent to them in June about not being allowed to have a trampoline and a pool initially without the homeowner's consent and the fee violations associated with that, which is standard practice for all ******************* companies.
  
  There are standard fees that you would have to pay with any ******************* company, applications for anyone dwelling in the home over the age of 18 and pet fees if you do have pets.  This is all openly stated in all of our leases. When a potential tenant, once approved, puts down a security deposit it doesnt allow anyone else to view that property as it comes off of marketing which also gives a safety blanket to our client knowing that they are financially covered for some of the period of vacancy for instances such as this where a potential tenant backs out before a move in. The application fee,pet fees, preventative maintenance fee, and security deposit (being non-refundable after the 72 hour period) is also mentioned in the application itself. We communicated every step of the way with this potential applicant letting both the husband and the wife know what the timeline and expectations were. There has never been any inspection or report made in or about that property of mold. Accusing such accusations is libel to our company and our client.

  Customer Answer

  Date: 10/21/2024

  Complaint: 22438268
  
  I am rejecting this response because:
  
  We never signed a lease and were never given current pictures of the house as promised originally from Ms. *** and Zone 4 Leasing.
  
  I honestly cant believe a company, would withhold over $3,000 from a family.  Im willing to negotiate, and we didnt expect any fees to be returned.  I understand, the owners of the house not allowing you to get current photographs or allow a potential tenant to view the house is out of your control- but that should have been information not withheld and I would think the property manager would be aware of that.  We were told current pictures would be coming and the pictures sent of the house being built were just until the property management could get photos- which would be soon.  
  

  My words are not liable they are my experience with this companys employees. The mold accusation was from a post that the owners of the house posted publicly on ********.  They also posted publicly on ******** about having to replace flooring. I never stated anything about inspections or anything else on that matter.
  

  We never expected our entire deposit back- we did expect a decent company that was owned, managed and operated by human beings with morals and human decency. What family gives away $3,000 to a random company without getting anything in return- it wasnt a donation to a good cause. We had every intention of moving into this house until we started realizing that the property management company said what they needed to say to get a deposit-promising things they couldnt.  Then adding on fees- and when I say fees- Im referring to a mandatory monthly filter fee. Being so picky as to charge for a light bulb that goes out. 
  We were not entering into a lease with a company that is that picky- charging to have a trampoline!? No, that is NOT common property management practice, saying that might actually be liable. 
  Again, we didnt expect the entire amount back, we did expect decent, kind humans who might want future business and a good reputation. 

  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:02/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of February 9th 2024, Linnemann has declined twice to allow me to make payments on my balance. They have declined to provide entrance and keys to my property and will not respond back to my messages. Initially they failed to give me an option to have them as a management company for my property or manage property by myself. Secondly, they failed to recognize that my last tenant had not pay the monthly rent for over 3 weeks which prolonged the eviction process. Third, they did not properly secured my property post eviction as they did not rekey all entrances and even had a door without a doorknob that allows people entrance from the backyard to the inside which was a factor that resulted in the washer and dryer been taken. Fourth, they have continuously made mistakes to charges for the move out process. Fifth, they have failed to notify former tenant of his balance with the property stating they do not have a forwarding address which they do. Last, they have refused to maintain communication to the ensure all transactions are correct and accurate. They have stated they will only talk to my legal representative. They have not provided follow **** They were also charging me for estimate invoices. They continued water and electrical services on my property past the email I sent requesting them to terminate all services. Lastly, they were not able to provide information on the collection account from a previous tenant or a follow up. I had to call the cops as they were refusing to provide me with keys to my property.

  Business Response

  Date: 02/14/2024

  At Linnemann Realty we're always striving to exceed the expectations of our clients, so when a client is upset we will always do what we can to make things right.
  
  In this instance, Mrs. ******** has made it rather impossible for our team to come to a congenial conclusion.  In our dealings she has spoken disrespectfully to numerous members of our staff, she's accused one senior employee of stealing her washer and dryer, she refused to leave our office and kept staff here until well after 7 pm until the police showed up and forced her to leave, and she's threatened us with civil litigation in writing.  On top of that, she owes us over $2,000 for work done to her house that she approved, and she's refusing to pay that balance.
  
  What she fails to understand is that, once you make it known that you plan to sue in civil court, this becomes a civil matter and must be dealt with in writing through legal representation.  We made that clear to her and will no longer entertain her at our office nor with any level of communication until we hear from her legal representative.
  
  On our end, this matter has already been submitted to the Bell County Small Claims Court for collection.  Unfortunately, there will be no positive resolution to this through the BBB.

  Customer Answer

  Date: 02/18/2024

  Complaint: 21282958
  
  I am rejecting this response because:
  

  Asking to exceed expectations, from my experience with this company is too much to ask from them. However, I do think they should have a set of standards to hold themselves to. Been ***** and questioning charges and forms of conducting business is not disrespectful. What is disrespectful is to have staff rolling their eyes at me, changing their stories, lying, and withholding information I have been asking for months. I find it disrespectful to keep me in the lobby to have serious conversations when there are conference rooms available, to show lack of sympathy or remorse after staff had agreed to provide keys to the property knowing full well that my husband had to make a 2 hour drive and a 2 hour back and changing their position to withhold keys from us.We were lied to when we were told the house was rekeyed and secure and truth surfacing that they only rekeyed one door and left one exterior door without a doorknob.They also lied to us when reporting they had filed a police report about the robbery and the ************** Depatment stated they did not. They now decided to send my spouse to collections instead of myself or including myself and providing the address of contact as the vacant property when they have our present address that again is two hours away. Let me be clear, I declined to leave only after I called the cops because *** stated they were on their way and the cops did not ask me to leave once they arrived. They communicated to me that the company was not required to give me the keys but that I was in my right to rekey the property to gain access. After the police officer stated that, I left thereafter. They have changed the invoice charges after I have pointed out work orders where not completed and had a miscellaneous charge that was not removed until I questioned it. The point of contact I was given through my former rental management company has ignored my emails and I learned after navigating the company's website, that he was present and walking the halls and failed to engage or introduced himself even when I was asking about him. I have agreed to pay the owner's invoice of the work done that I approved and as I had stated in my initial complaint, have been denied twice. More than half of the balance is the tenant fees that I have requested be sent to his physical address with no respose from the company. Part of the fees I was last notified of were estimations. Most importantly, they have breached the contract I had with the company I signed with that allowed for mediation. Lastly, I have not been given the opportunity to gain clarification of some of the charges as whoever completed the invoice and adjusted it was not there from what I was told on my last visit. I hope I have conveyed enought the lack of professionalism and inadequacy this company has subjected me to. I hope the company can reflect and make themselves accountable for the mistakes they have made.I am also requesting the contract of purchase that Cloud Realstate comprised with Linnemann to better understand the premises of my account as well as providing information of who is responsible for the last collection account that was supposed to be tied in the purchase of rental accounts to ********************** so I know who to follow up with. I do not understand why I now have to pay an attorney to communicate in my behalf when I never signed any such terms. 
  

  Regards,
  
  ********* ******** ******

  Business Response

  Date: 06/10/2024

    We are actively pursuing Mrs. ******** in civil court to obtain the monies that she owes for repairs and fees. There is an active investigation with the **************************** and we are currently await the results. 

  Customer Answer

  Date: 06/11/2024

  Complaint: 21282958
  
  I am rejecting this response because:

  I am the person that filed a complaint through **** against the ********* broker that owns Linnemann for his and his company's improper conduct concerning my property management. Secondly, LInnemann has not comply in serving me papers for their lawsuit to  my present address having full knowledge of my present address. Instead, they sent the documents to my property that they knew was vacant. Thankfully, we traveled to see the property and found a notice on the door. I called the officer and stated the situation and he said Linnemann had to serve me the documents at my physical address. It's been months and Linnemann has remained consistent in poor communication, no papers served,  and zero accountability.  
  
  Regards,
  
  ********* ******** ******

• Initial Complaint

  Date:02/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has to be the realty agencies I have used as a tenant in the past 25 years. I moved out in Oct 2023 today is 9 Feb ****and it took over a month to get my deposit back because the had the wrong address, an address that I never gave them. I went in to talk to them and they said it could take another month for me to get it because they had to cancel the check they sent out and reissue a new one. (***** law is deposit back in my hand within 30 days.) They did not see the issue with this, I bet they would see the issue if i owed them rent and told them it was not big deal and they would get the past due rent in a month or so because I used an address for them that I made up, I am sure I would be charged a late fee. I used their preferred carpet and house cleaners that they listed. I was charged again because I sent the receipts 3-4 days late. Ill admit that I was late with the receipts but the services weren't done until two weeks later. They couldn't call and cancel and reschedule with the correct companies. That's just an example of how much they care for the tenants. I got no receipt from them about them receiving the keys I dropped off. When I emailed them about the cleaning services I was charged for they said nothing they could do because the services were already completed....two week later. They did tell me they did owe me $35 more after reviewing my initial move in inspection. Its been over a month when I asked them where they were sending that check since i never gave them a forwarding address. That was over 5 weeks ago and no check or email asking for my current address or telling me a check is ready to be picked up

  Business Response

  Date: 02/16/2024

  ****************** turned in keys to 212. Gemini on October 20, 2023. ****************** failed to supply receipts to the office with his keys. Cleaning and carpet cleaning receipts were sent via text to our system which is not used by any one specialist, and was not an option for turning in receipts. 
  
  ****************** also never provided the office with a forwarding address which is required to close a file within 30 days of key surrender, when his disposition and refund were mailed there was a delay due to the post office having to forward his mail to whatever address he relocated to. 
  
  ****************** turned in keys October 20, 2023 and his account was closed November 17, 2023 which is well within 30 days to close a file and was done so without a forwarding address, and sent it in the mail to his last known address, which was 212 Gemini. ****************** disputed charges against the account while acknowledging that he did receive his refund check and disposition letter on December 4, 2023, and was not cashed until February 1, 2024.
  
  At this time we are unable to send out his additional refund of $372.38, which includes the carpet cleaning and cleaning refund directly to ****************** because we still do not have a forwarding address on file. We would like to send ****************** his money directly and we kindly request his forwarding address so that we may do so.

  Customer Answer

  Date: 02/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently serving in the ************* Army and was on Pcs orders, I left my house I own in the hands of the property management team Linnemann Realty. I put my house on the market in March to rent. No one reached out to me for anything. I called a couple of times asking what needs to be done or fixed before I moved out and was told to have carpet, move out clean and pest control . On June 1 as any move out I did all my repairs, move out clean, move out carpet,******, lawn, and pest control and had all utilities turned off. A week later I called to ask what was going on with my house, mind you I still havent received any information from the property management. ******* was in charge of my property and thats who picked up the phone she proceeded to tell me my carpets were dirty and wasnt done, so I sent her over all my receipts. She than told me the house didnt look clean as if no one came to my house. I reached out to my cleaning and carpet cleaner s and my carpet cleaner was offended and said her information was vague. A week later I received a invoice of all things that needed to be done to my house and once again ******* said everything was dirty, I told her that I was offended and she stated she is the nicest person. I spent $6000 on repairs on my home and my invoice stated it was another $6000. So I requested another property management takes over my home. ******** then transferred me to the accounting . Emailing in order to turn over the keys I must pay the remaining balance. Which were things I already had done to the house. Such as carpet, clean, lawn and utilities. $221.00.******* has been very condescending and vague with my property and feels as if she just trys to get rid of me when Im asking questions about MY property. Ive ask to speak to the director/manager and am told they are busy. And have yet to receive any call back to try to resolve this at a lower level. This is extra stress during a pcs move I didnt need.

  Business Response

  Date: 06/21/2023

  We appreciate you trying to rent your property with us but our job is
  to make sure that we inform all of our clients of procedures that need to be
  done to their homes to justify the price that we are trying to rent it
  at. We asked for your carpet cleaners to be recalled because they did
  their services before you were fully moved out. The cleanliness of the
  property needed to be done so to make it move in ready so that when a
  tenant moves out, they know in what state to leave it in since they
  receive it clean and in a good condition.  A large portion of both
  repair estimates that we received and provided to you was a full paint
  for the interior of the home. Anyone will tell you that prices for paint
  aren't what they used to be 5 years ago, and we offered to help you
  financially with all of these things by letting it come out of your
  future rent with a 0% interest rate, so we could get everything done and
  rented for you as fast as possible. The remaining balance of what you
  owed was lawn care and utilities since we did have services done and put
  the power and electric bills in our name.

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a work order with this property management company via their tenant portal where all work orders are required to be submitted. The order was placed 5/2. A vendor/technician was contacted on 5/5 and came out to the property to inspect the A/C unit. The unit was frozen so they were unable to work on it. This was a Friday so I was forced to go the entire weekend without A/C. On Monday, I had to call the management company and spoke with a woman named *******. She had not been informed of anything from the ************************ Electric. I had to report that the tech was unable to do anything and that the issue had yet to be resolved. Another technician was sent out on 5/9. They made some repairs to the outside unit and left. Within the hour, the issue remained and I was forced to contact ******* again, which had yet again not been informed of literally anything. The technician came out a 2nd time that day and stated there is a leak, and will need to report back. Their opinion was to either replace the entire A/C unit or try to repair the leak. Per the contract with this property management company, they allow vendors to make repairs if the cost of repai is $500 or less. On 5/10, I was not contacted by either company, so I called *******, who is again, the only point of contact available to handle this issue from Linneman. For the 3rd time, she had zero updates or information regarding what the technician had reported. She then told me she would call to find out and would call me back. She did not call back. This company has not done a single proactive thing to get this resolved. The only communication that is happening is me calling daily to stay on them about the fact that I do not have working A/C. I live with my two children and we are approaching the time frame they are required to make repairs in. I will be looking into taking legal action.

  Business Response

  Date: 05/12/2023

  Owner has approved a new HVAC system to be installed on Wednesday May 17th.  Tenant has been made aware.