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Find a Location

Door-Tex Overhead Garage Door Services LLC has 1 locations, listed below.

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    Business ProfileforDoor-Tex Overhead Garage Door Services LLC

    Garage Door Repair

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Killeen, TX 76542-5383
    BBB File Opened:
    3/12/2018
    Years in Business:
    6
    Business Started:
    2/23/2018
    Business Incorporated:
    9/10/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Charles Gamelin, Owner
    Contact Information

    Principal

    • Mr. Charles Gamelin, Owner

    Customer Contact

    • Mr. Charles Gamelin, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/02/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On Thursday, March 28th, my mother hired Door-tex to look at her garage and fix it or replace the garage door opener. The door had been opening up and down, at random times.He came over and didn't inspect it, he just said it was the board. Said it would cost $400 to replace, so get a new one. We did, and yeah it was overpriced but that is our fault for not shopping around. He leaves, the next morning the problem is STILL HAPPENING! He comes over, unplugs a wire, says he'll be back a couple of days to install an external one.My mom got upset when she found out she could get a newer model for much cheaper at lowes and *********** She called them to vent this frustration, and after that, I left a couple of emails saying they are ripping off my mom. However, I wanted to get back to business so I also email him regarding more problems with my garage randomly opening and closing. He uses loaded words like harassment, and to me, it seems he didn't want to work. He went to the police station and said I was harassing him by sending him texts and emails. Texts and emails for him to honor his warranty and finish the installation he failed to do. He told the police we were happy, but excluded that in less than 24 hours the machine was at it again and were not happy.If this isn't a scam, please tell me what a scam is? This really should be criminal. To pretend you're so offended so you do not have to work is really disgusting, and running to the police station when no one even threatened him or anything like that.So this was yesterday he did that, and a police called me to stop asking him to email and text msg, which means stop asking him to fix the garage. He has the money and now I don't trust him.
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