Business ProfileforThe Window Guys of the Hill Country

The final window was measured incorrectly. The installers called *** and notified him of the correct dimensions. I was told that the window would be reordered and installed as soon as they received it at the shop. This was last July. I spoke with *** in late August or early September regarding the window and was assured it had been ordered.I called October and November and left voice mails on **** cell phone.I called January and *** answered his cell phone. The conversation consisted of him not placing as many orders with the manufacturer due to a credit card and the cashback option he used when paying for his orders, that he had a new cell phone and was in the process of setting it up, all totally irrelevant to my issue. After all, I only want to know what the status with my LAST window is. *** then mentioned how busy he has been with the door side of the business. We then talked about doors at my house. And again, I ask about the LAST window. He assured me that he would call the manufacturer, because they had been paid in full, and he said he would have it in 14 days. I explained to him we are 6 months into a MISTAKE HE MADE, and he understood.I called February, March and April AND LEFT MESSAGES on ***'s cell phone. I called June and July AND LEFT MESSAGES on ***'s cell phone.This total was 24 windows. I have 23 that match and are energy efficient. AND, 1 that does not match and is not energy efficient.I been left NO other option that to file a complaint here and hope that there is some resolution an ongoing problem