Complaints

This profile includes complaints for RV Depot, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RV Depot, LLC

  4319 N Main St Joshua, TX 76058-5578

  
• 

  RV Depot, LLC

  3723 N Main St Cleburne, TX 76033-7796

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mold a lot of mold behind the shower they said they do full inspections. Was there no mold testing done? I have 6 children and they sold us a mold infested camper which can cause serious health and respiratory issues.

  

  Business Response

  Date: 07/15/2025

  Thank you for bringing this to our attention. We understand your concern and take any reports of mold seriously.

  
  As part of our commitment to our customers, we are happy to honor our warranty. Please bring your trailer to our service center, and we will inspect and complete any necessary repairs covered under your warranty. This offer stands for six months from the date of purchase, and we are ready to assist you.

  
  We also want to note that your unit has been in your possession for approximately a month, during which time our area has experienced nearly three continuous weeks of heavy rainfall. Its possible that moisture intrusion may have developed during this period, especially if any seals or vents were inadvertently left open or compromised.

  
  During our inspection and delivery process, we do look for visible signs of mold or water damage. However, we do not conduct formal mold testing, which is standard practice in the ** and housing industries. Similar to buying a home, inspections are visual and based on apparent indicators. There were no visible signs or reported concerns about mold at the time of sale or delivery.

  
  Were here to help and want to ensure you're fully satisfied with your purchase. Please contact our service team to schedule your repair visit at your earliest convenience.

  Customer Answer

  Date: 07/16/2025

  Complaint: 23600533
  
  I am rejecting this response because: They are deflecting the issue onto me as I left something open and blaming the rainfall. Yes, I have had it a month, but it was under covered parking until recently. Here in *****, ***** we have not received any rainfall in excessive amounts I can provide local rainfall amounts - any seals should have been checked during the inspection. While on the lot before sale shouldn't there be moisture procedures (several things that can be bought and thrown in the camper) while sitting out in the elements uncovered? Like us for instance we have a dehumidifier to stop moisture 3 of them to be exact along with damprid in the closets and in spaces that could accumulate moisture. Last night the freshwater pump started leaking when we take a shower, and we don't even use the freshwater tank. We are hooked to City water/freshwater so this is the 3rd leak (The outside shower - which leaked all under the bunkhouse), the main shower which caused the mold in the wall in the bedroom, and now a leak under the kitchen sink coming from the water pump. I 100% understand this is a used product, but if better measure were taken to eliminate issue before sale i.e checking seals, pressure testing, there is even mold detection devices. We would not be having this problem. Not to mention the gutter of the room being slit and someone just put clear silicone in it and the ** just leaks out onto the slide. If you are paying 30,000$+ for an object you want to make sure everything is 100%. On walk through we can only see things that are wrong with the naked eye - after that we have to take the employee (Technicians) word for everything working correctly. The 6-month warranty only covers labor - I would have to fork out all the money for the replacement parts that should have been taken care of before if a proper inspection of the camper was done. You mention home inspections - they test for termites, foundation damage and leaks yes, but you cannot compare a home to an camper due to homes having insulation and pipe casing which stops and or fixes sweating and or condensation. Due to the lack of a proper inspection, I have to drive 2 hours away from my home and then 2 hours back and leave my camper and no telling how long to get it back. This is a very big inconvenience. 
  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 07/22/2025

  Thank you for your thoughtful follow-up. We understand your frustration and genuinely appreciate the opportunity to address your concerns.
  At RV Depot, we stand behind every unit we sell, which is why we proudly offer a 6-month labor warranty on all pre-owned ************ that is extremely rare in the used RV industry. Most dealerships in the pre-owned space offer no warranty at all, so we are proud to go above and beyond to support our customers after the sale.
  When a customer like yourself reports a warranty issue, we prioritize that work immediately, moving those repairs to the front of the line. Our goal is always to minimize inconvenience and resolve issues quickly and thoroughly.
  As for the issues youve describedleaks from the shower, freshwater pump, and under the kitchen sinkwe certainly understand the impact these can have on your experience. Leaks can develop in a number of ways, including shifts during transport, changes in pressure, or component wear that isnt visible during inspection. While we do perform thorough pre-sale inspections, certain failures may only become apparent once the unit is in active use.
  Please contact our service department as soon as possible to schedule your visit. We want to get your unit in, diagnosed, and repaired quickly. While we understand its inconvenient to travel back to us, well do everything we can to make the process as smooth as possible and get you back on the road with confidence.

  Customer Answer

  Date: 07/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is not really satisfactory, but I will just take it and have it fixed locally myself rather than the hassle of bringing it all the way back and take the chance of an 8-hour trip - bringing it to you 2 hours coming back home 2 hours and then return to get it and return home. I advise as a customer and to further customers request a 3rd party inspector inspect the *** before purchase (if the company will allow that). As a consumer we spend a lot of money. I myself with 5500$ down and 3 months paid upfront insurance and already a payment of 700$ we cannot afford for immediate issues to happen. As I understand you are a business in the market of getting things off your lot to make you money, which is totally understandable but taking into effect the impact of families when things are not done correctly and the burden it puts on us. This claim will be brushed under the rug, I will continue to pay my monthly amount, so I don't get a bad ding on my credit. You have me in a chokehold. I am stuck with a falling apart camper. That is all there is to it. So why continue to fight. You win. You get my money. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:06/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We traded in a paid for 2023 Jayco *** Flight travel trailer that was paid for in cash to upgrade to a bigger camper when we got our tax refund, we also added an additional $2000 to the trade-in value of $13000. We picked out a 2022 Forest River Alpha Wolf. Monthly payments were said to be $500. Sale was decent, so was drop-off and pickup. We were able to make one payment, however bills got piled up a some fell through the cracks and unfortunately the camper payment was one of them. We live in the camper full time, and if we don't pay the lot rent in a timely manner the office will come and lock our electric box and boot our camper until we are paid in full. We have been constantly getting threatening phone calls/emails, we have been in touch with ******* we stated about making a payment arrangement, we were verbally told when signing our contract about a probationary period, but its not listed anywhere in our contract/agreement that we walked away with, we also stated about a settlement payment to where once deposited into our accnt that we would make the past due amount, along with at 2 or 3 extra payments ahead, our lot rent is over $900 a month, and both payments come at the same time. We let ****** know about the situation, and she responded "I understand. If this camper was your home then this should be the first bill you pay. I will send this account over to my owners for further review." So according to her, we should be sitting without electricity on the middle of summer heat for who knows how long with a six year old child, three dogs, and spoiled food in the freezer/fridge because we have no way to keep perishable food cold/frozen? We have already experienced this once, and we refuse to do so again! They are now threatening to repo our home, and put us out on the street. Family owned and operated? I would love to see you take your family's home!

  

  Business Response

  Date: 06/11/2025

  This customer did not honor the payment schedule stated on their contract. All terms are agreed upon in writing before purchasing the unit. We would be happy to go further into depth about this situation and the specific terms if needed. 

  Customer Answer

  Date: 06/12/2025

  Complaint: 23450407
  
  I am rejecting this response because: some information that was told to us was NOT in black & white writing.  Nor are they interested in working with us when we are behind in payments even though we are in contact with them.  We also told them that we are waiting for a settlement payment to hit the bank, and we told them that we will gladly pay what we owe in addition to making a few months payments in advanced, but they are refusing to accept that.  They claim that they are family owned and operated, but they are NOT treating their customers as such.  They are willing to put men, women, children, and pets out on the street for missing payments and refusing to work with their customers.  Also in previous complaints, they are known to steal items inside the trailer after repossessing it.
  
  Regards,
  
  ********* *******

  

  Business Response

  Date: 06/24/2025

  While we cannot comment on this accounts' specifics, we can state that an installment contract clearly states when payments are due. Unfortunately, calling and not paying does not keep the account current. Our expectations are laid out clearly in the installment contract. Failure to comply with the contract is a breach of contract. 

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with RV Depot has gone from bad to unbelievably worse. Initially drawn in by their online advertisement of in-house financing, I encountered a bait-and-switch scenario where the trailer I selected was suddenly unavailable after I had paid a $4,000 deposit ($3,000 initially, followed by an unexpected request for an additional $1,000). Feeling pressured and fearing the loss of my deposit, I reluctantly agreed to purchase a different trailer that I did not truly want.Upon purchasing the trailer, I was informed that insurance was required to move it off their lot, which I obtained. However, for the past six months, RV Depot has been charging me an additional $150 on top of my agreed-upon $500 monthly payment, claiming it was due to a lack of insurance. This $150 surcharge was NEVER disclosed to me at the time of purchase or in any subsequent communication. I was completely unaware of these extra charges until recently, which has now resulted in me being four months past due on payments I didn't even know were that ********, RV Depot is threatening to repossess my trailer due to these undisclosed and inflated payment amounts. This is not only unethical but feels like a deliberate attempt to defraud me. I was pressured into buying a trailer I didn't want, hit with hidden fees for something I had, and now face losing the trailer and all the money I've paid.The business practices at RV Depot are appalling. They engaged in what appears to be a bait-and-switch, failed to disclose significant fees, and are now using their own lack of transparency to justify the potential repossession of my property.I strongly urge anyone considering purchasing from RV Depot to run far away. Their deceptive tactics and complete lack of integrity are shocking. I am actively exploring legal options to address this situation and would advise anyone else who has had similar experiences to do the same

  

  Business Response

  Date: 05/14/2025

  We are sorry to hear that this customer feels frustrated with her experience, and we appreciate the opportunity to clarify.
  We have documentation showing that the customer expressed enthusiasm for the trailer she ultimately selected, including written communication stating that she loved the unit. This is quite different from her claim of being reluctant. Prior to accepting any deposit, we also informed the customer in writing that insurance would be required before the trailer could leave the lot. While we cannot publicly share these screenshots due to privacy, we would be happy to provide them directly to the BBB if requested.
  Regarding the additional $150 monthly charge, this fee relates to ******************************* (CPI). This charge is disclosed in the contract the customer signed and is only applied if proof of insurance is not maintained. Maintaining insurance on the trailer is a requirement throughout the financing term. If coverage lapses or is not provided, CPI is automatically added as a safeguardthis is a common and transparent industry practice.
  That said, we understand how billing confusion can cause frustration. If the customer now has active insurance, were happy to review the account and remove CPI charges moving forward, as well as evaluate any prior charges for possible credit.
  Were committed to working with our customers and would welcome the chance to resolve this.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/30/25 the dealership received $1000 deposit to hold a **- I was told by the sales *** ****** the awning was functional and the **** **** was hidden in the photos as well as not fully extended the day the deposit was made nor disclosed it was damaged (noted in the photo without the propane tanks). I was not aware it was damaged at the time I made the deposit for this unit. I also inquired about the missing propane tanks and I was told the ** dealership would provide 2 NEW propane tanks, not used tanks. I explicitly asked about the awning and explicitly told the sales *** I didn't want a ** with a non functioning awning because she did disclose the dealer does not ***air them or cover them in limited warranty. All of this conversation occurred PRIOR to deciding to make a deposit. 02/13/25 the dealership took $2000 payment to be applied toward the down payment. I was advised and assured any money minus the $1000 deposit would be returned if the ** was not purchased prior to paying $2000. 02/27/25 after looking at the condition of the **, the carpet was ripped from the slide not functioning properly, the lowest step was loose also hidden by having it on the ground when it was shown originally 01/30/25 (noted in the picture without the propane tanks), the propane tank was hideous and used, the **** was bent, and the awning was nonfunctional. I did not want to purchase or do business with this dealership because I was lied to about the awning and propane tanks by the sales ***. **** give me my money back it's the right thing to do.

  

  Business Response

  Date: 06/04/2025

  We understand how important transparency is when making a major purchase, and we appreciate the chance to clarify our policies and timeline of events.

  
  RV Depot is a pre-owned RV dealership, and as such, our units may have cosmetic imperfections. Prior to collecting any deposit, we disclose that we do not repair or warranty awnings. This policy is clearly outlined in our training materials and was communicated to the customer during her interaction with our sales team. We are happy to provide documentation to support this.

  
  In January the customer placed a $1,000 security deposit to hold the *** This deposit was agreed upon as non-refundable and we have written confirmation from the customer acknowledging this before the transaction occurred.
  In February, an additional $2,000 was paid toward the down payment. This amount was fully refunded to the customer on March 7, 2025, when she ultimately decided not to move forward with the purchase.
  
  
  Regarding the propane tanks, we do provide two tanks with each RV; however, since we are a used dealership, we do not guarantee that these tanks will be brand new. This expectation was not promised, and our process remains consistent across all sales.
  In preparation for the customers scheduled pickup, we went above our standard policy and replaced the carpet and corrected the bent front **** both of which were cosmetic issues not typically addressed as part of our reconditioning process.
  
  
  As for the awning, during a conversation with our manager, the customer acknowledged that she had been told we do not repair awnings. While she felt the awning should have worked due to its appearance, we reaffirmed our policy and reminded her of the prior communication with her sales representative.
  We also strive for transparency with detailed photos and 360-degree views of all RVs available on our website, so customers can evaluate the condition of units before making a decision.
  We regret that this experience did not meet the customer's expectations. However, we believe our team acted in good faith, followed policy, and communicated clearly throughout the process.

  
  

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found an ** online I wanted to purchase. Proceeded to put down $3000 without even seeing the ** in person. Drove 4 hour to RV Depot Thursday December 19th to do the paperwork and put down another $3500. After looking at the ** I quickly changed my mind. It was filthy, no bed, tvs laying on the floor, big tire in master closet, awning didn't work, mold in fridge, smelled, hole in the outer body. They never disclosed all that.I immediately told them I did not want to proceed with the purchase and requested my $3000 back which they told me no. These people are not very honest or upfront with their customers. I would like my money returned.

  

  Business Response

  Date: 01/10/2025

  We had full 360 degree photos of this unit in the exact condition floor to ceiling.  We explained to him before deposit was taken that it was non refundable, he agreed verbally and in text.  We also explained that we do not replace awnings, blinds mattresses or cosmetics prior to taking a deposit. He agreed to terms and we even priced out replacement mattresses for him before pick up. We explained that in a park model there is not spare tire mount so it has to be stored inside for travel.  He told me when I spoke with him while here that he saw a ******* video on the same model and he expected it to look the same, I reiterated the fact that the video he watched was a demo of a new unit not at our lot or even posted by out business, and the  360 photos show the exact condition of the unit he agreed to purchase.  I explained that we can ask for permission to re-shop units with his deposit but as discussed and agreed to by him, it is non-refundable. He demanded a refund to which I offered again to re-shop or discuss what we can do to help him be happy with the cottage. He refused. 

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were sold a unit that had many hazard issues including a black tank that was leaking f**** and urine across states. We were unaware until we arrived at our campsite and discovered the tank handles were broken and tanks were leaking. We called in many times ask how they drained the tanks, in order to avoid any further leaks while we paid for repairs, but we received no assistance. The dealership acknowledged that they worked on the tanks, so they knew they werent functional, or they didnt inspect the unit properly.

  

  Business Response

  Date: 12/19/2024

  12/9 - I tried to complete a Welcome Call with them three times and they never responded to the voicemail, emails, or texts until after the third attempt then she explained the complaint to me. 
  They claimed they called multiple times & spoke to the Service Manager (*****), who said to figure it out on their own and said they would have someone repair it for them. Service, ****** & **** have not received any calls from them either. There is no information that shows that they were calling us and placed on hold multiple times. 
  
  12/10 - They spoke w/Service manager (*****), one time and they refused to bring the trailer back and demanded mobile tech. He asked them to bring the trailer back for repairs then they hung up on him. 
  
  12/18 - After I told ******** that ***** has asked them to bring it in for repairs, her email response to me to was Thank you for confirming you guys are unwilling to resolve the issue. We asked HOW to drain the tanks, not for repairs.
  
  But if they did not want repairs, why did they demand a mobile tech come out?

  Although we continue to work with customer, they hang up on us and are non responsive as noted above. 

  Customer Answer

  Date: 12/19/2024

  Complaint: 22704757
  
  I am rejecting this response because:
  
  As noted in the messages above their timeline does not coincide with their claims. We attempted to call MULTIPLE times and were put on hold, I have requested call logs in order to prove that. Delontae took over a week to respond and we were told by another member of their department that they would try to help, which didnt work. They refuse to communicate with us because they know we are in ********** and its not as easy to take our rig in. They sold us a defective unit and have refused to communicate with us  until now.
  

  
  Regards,
  
  ******** *****

  

  Business Response

  Date: 04/10/2025

  Although it is unfortunate that client is still unhappy, the facts remain the same. We cannot control the location of the trailer they purchased. They choose to buy a unit in *****, and this is where we do service. We reinforce our data below.

   

  12/9 - I tried to complete a Welcome Call with them three times and they never responded to the voicemail, emails, or texts until after the third attempt then she explained the complaint to me. 
  They claimed they called multiple times & spoke to the Service Manager (*****), who said to figure it out on their own and said they would have someone repair it for them. Service, ****** & **** have not received any calls from them either. There is no information that shows that they were calling us and placed on hold multiple times. 
  
  12/10 - They spoke w/Service manager (*****), one time and they refused to bring the trailer back and demanded mobile tech. He asked them to bring the trailer back for repairs then they hung up on him. 
  
  12/18 - After I told ******** that ***** has asked them to bring it in for repairs, her email response to me to was Thank you for confirming you guys are unwilling to resolve the issue. We asked HOW to drain the tanks, not for repairs.
  
  But if they did not want repairs, why did they demand a mobile tech come out?
  Although we continue to work with customer, they hang up on us and are non responsive as noted above. 

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left my rv for repairs and when I got it back it has been stripped of everything I need to be able to use my trailer. The propane bottles, spare tire, power cord and the keys were not returned to me.

  

  Business Response

  Date: 11/06/2024

  We have spoken with client and have resolved to his satisfaction. 

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Came here bought a trailer on July 12 2024. Gave them 1000$ over the phone $5000 in person. They say I only have them $3,000. They had me use a fake Texas address for financing. I do have a attorney retained at this time to solve issues

  

  Business Response

  Date: 11/06/2024

  We have been unable to get documentation for proof of payment. We have no record of part of his payment. We look forward to working with your attorney to resolve. 

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a boat back in April and and the boat had its issues but the dealer took responsibility for the boat issue even though I bought it in April and didnt get it back until the end of August because it was in there shop and then a different shop after they couldnt fix ***** issue now is the trailer that came with the boat has a lean on it from the previous owner and I cant even legally use the boat because the paper tags that came with the boat are expired I called the local dmv to ask and they told me there is a lean on the trailer and its not in my name.

  

  Business Response

  Date: 10/25/2024

  We are working with the state to secure your tags. We should have them in the next week. 

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have purchased a 2018 heartland wilderness back in 2020 with Rv depot. Our sales person was ******** at the time. We was sold a nasty unit which we gotten cleaned and fixed. We recently had a storm come through ******* to where our unit was located and it caused some extensive damage to our unit. We filed an insurance claim on our unit and we had an adjuster to come out to inspect our unit. It was deemed repairable and a check was issued to us in the amount of ******* we were told by the adjuster that we could repair the unit and use the money for repairs or we could pay the unit off and have the remaining money owed to us or we could trade in our unit and keep the insurance money. We made the decision to trade in the unit and keep the insurance but we have to have Rv depot to sign off on the check and they are refusing to sign off even with them having a check mailed to them from funtown rv that bought our unit and was traded in. We made them aware that a check from fun town was mailed and that we just need them to sign off on the insurance check. They are refusing to do so and the check is about to expire and they have treated us very unfair and horrible. I am wanting to have a sit down meeting with the owners and I cant get anyone to help with the issue. No response no nothing. I need help to resolve this issues please!

  

  Business Response

  Date: 07/18/2024

  ********************* made this complaint to you before we have received payoff on this unit. We received the payoff check on the account from Funtown On Wednesday, July 17th. It was applied to account and we can now endorse the insurance check.

  Customers expectations were unreasonable in this situation. As a lienholder, we would not sign off on an insurance check until the loan is paid off. This is standard practice with all dealerships. Customer traded in unit at another dealership during time of insurance claim. 

  We are open 9-7, Monday- Friday and 9-5 on Saturday.