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Business Profile

Retail Shoes

Shoebacca.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.27

Average of 15 Customer Reviews

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Review Details

  • Brenda C L

    Date: 07/10/2025

    Shoebacca is a total scam. I've not ever order shoes from these people, but they have tried to ship me over 40 pairs of shoes. All are different styles and sizes. They are using the **** SO THAT CONSTITUTES A FELONY. THEY JUST KEEP COMING. They just bounce them back to the post office. I need this to stop now, or I will contact the *************************** All this started in late June and has continued. Help Please. Shoebacca shoes Irving ******

  • David W

    Date: 06/12/2025

    Never Buy Shoebacca Again!!! Damaged Goods. Smashed High top Tennis Shoes.. Shoe Box Smashed inside Shoebacca Delivery box. They don't even deserve 1 Star.

  • Brittany R

    Date: 06/10/2025

    Bought 2 pairs of the exact same shoe on tiktok. Had to send 1sr pair back since they were too big. 2nd pair arrived not in great condition. Box was damaged, shoes untied, no packing paper besides inside the shoes. Just wasn't happy. I still wanted to keep the shoes since they fit and they didn't have more of the same size in stock otherwise would have sent back for a replacement. I reached out asking if they'd offer a partial refund. They told me tiktok won't let them do partial refunds. After that they ignored me and didn't care to offer another solution. Would have bought from them again if they cared, didn't ignore me, and made a solution but since they have poor customer service they lost me as a customer.

  • Janice H

    Date: 01/15/2025

    No one answers at their facility even though my call was during stated hours.An order through ****** will take 2 weeks to be delivered! Tried to cancel, but it was too late. Placed order at 1 am and 7 am cancellation was too late.Hope I can refuse shipment

  • Aleksei T

    Date: 07/23/2024

    I ordered from this store twice in 2021 and 2023 and was quite satisfied - everything was fast and at an affordable price. This year I placed an order on June 17th, waited patiently for 2 weeks for my order, and then they simply canceled my order due to out of stock. Without any apology or refund of the wait. Well, you've lost another loyal customer

  • Kristina G

    Date: 04/03/2024

    First and last time ordering from shoebacca ordered 3 pairs of puma slides only received one pair and was charged 53$ now waiting the ***** hour for there investigation to see were they are! Just really want my sandals!!! 4-3-24

  • Mike R

    Date: 04/03/2024

    Do yourself a favor, and do not do business with this company. They have the worst customer service of any company I have ever dealt with. Additionally, and far worse, you can't trust them with your confidential information. STAY AWAY!!

  • William B

    Date: 03/30/2024

    I believe they sold me counterfeit Keen shoes. The shoes delaminated in a few weeks. They said they would refund me but then after messaging back and forth, they ghosted me. I consider them a dishonest seller.

  • Elaine G

    Date: 02/25/2024

    There was a mix up with the postal carrier which caused me to have to reorder, but shoebacca was great to work with. Another pair of boots were sent and I was quickly credited for the pair that was returned. When i called, I talked to a real person. Problem solved.

  • Michael H

    Date: 02/05/2024

    Purchased a pair of boots about a year ago, wore these boots for the first time February 2nd and the leather on both the boots is peeling off. Shoebacca claim they have no record of my purchase and I'm still waiting to hear from ****'s. I have pictures of the boots also.

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