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          Find a Location

          Pei Wei Asian Diner, LLC has 123 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Pei Wei Asian Diner, LLC

              6191 N.Highway 161 Suite 300 ATTN: LEGAL Irving, TX 75038

            • Pei Wei Asian Diner, LLC

              18204 Preston Rd # E1 Dallas, TX 75252-5412

            • Pei Wei Asian Diner, LLC

              4801 Beltline Road Dallas, TX 75254

            • Pei Wei Asian Diner, LLC

              3090 Justin Rd STE 306 Highland Village, TX 75077-3213

            • Pei Wei Asian Diner, LLC

              7600 N Macarthur Blvd STE 102 Irving, TX 75063-7582

            Business ProfilePei Wei Asian Diner, LLC

            Restaurants
            Multi Location Business

            Contact Information

            6191 N.Highway 161 Suite 300

            ATTN: LEGAL

            Irving, TX 75038

            Get Directions
            Visit Website
            (972) 383-8000

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Pei Wei Asian Diner, LLC has 123 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Pei Wei Asian Diner, LLC

                6191 N.Highway 161 Suite 300 ATTN: LEGAL Irving, TX 75038

              • Pei Wei Asian Diner, LLC

                18204 Preston Rd # E1 Dallas, TX 75252-5412

              • Pei Wei Asian Diner, LLC

                4801 Beltline Road Dallas, TX 75254

              • Pei Wei Asian Diner, LLC

                3090 Justin Rd STE 306 Highland Village, TX 75077-3213

              • Pei Wei Asian Diner, LLC

                7600 N Macarthur Blvd STE 102 Irving, TX 75063-7582

              Location of This Business
              6191 N.Highway 161 Suite 300 ATTN: LEGAL, Irving, TX 75038
              BBB File Opened:
              7/17/2007
              Years in Business:
              24
              Business Started:
              1/1/2000
              Business Incorporated:
              10/12/2001
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Pei Wei
              • Pei Wei Asian Kitchen
              Business Management
              • Mr. Michael Machin, Customer Relations Manage
              Contact Information

              Principal

              • Mr. Michael Machin, Customer Relations Manage

              Customer Contact

              • Mr. Michael Machin, Customer Relations Manage
              • Linda Nelson
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/13/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I made an online order on October 26 2023 to my usual Pei Wei location and for some reason it went to ********* ** and cost me $44.73. I learned this when I went to pickup my food order. The manager at the Mission Bell location said I had to contact the manager in ********* and refused to help me any further. I went to my car and called the ********* Pei Wei and spoke to the manager. He promised to get me a credit for the purchase. I then did another online order for pickup at the Mission Bell location- which worked just fine. I have been waiting for over a week and have called many times to the Pei Wei in ********* but have not received the promised refund. Here is the transaction proving the online purchase: Transaction Detail POS Debit - **** -PEI WEI - **** KNO PEIWEI.COM IN -$44.73 This is not acceptable to treat a client like this. I need your assurance immediately ******************* ****************************************************** ************
              Read More
              Read 9 More Complaints

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              hagatha w

              12/02/2023

              If I **uld give you-100 I would. I feel your mngr and your place at westgate are not ok. We had out meals givin to someone else while in lobby and we ordered hours ahead, the staff was very strange and would not answer us, a mngr **me out with gift cards and said he will get it don't. Waiting at leave 25 min again after already waiting, The food was disgusting and **ld, we were scared to eat it due to **ld meat. Tried to go back use my gift cards the mngr that gave them to Mr was incredible snurky, a way that wasn't necessary. I won't be back, this is one of my favorite places to eat , won't be back to westgate location if at all. He was actually so snarky I heard him on the parking lot. I don't like have a huge order then get treated thay way. My brother was here we had not seen each other in 15 yrs , guess where we sat for almost a hr to get **ld food. West gate Pei Wei. I'm very upset ,I have emailed them not one has ** tasted me.

              Pei Wei Asian Diner, LLC Response

              12/12/2023

              Thank you for reaching out about your experience, and I certainly apologize that it didn't meet out standards. We take pride in our guests having a welcoming experience, receiving excellent food on a timely basis. I'm sorry to hear that didn't happen in this instance. I have also unfortunately been unable to locate the email you mentioned. If you could send that through *********************************************** providing contact information, I know that the Regional Director will want to reach out to you. Thanks for taking the time to bring this to our attention.Regards,************** Relations
              Read 2 More Customer Reviews

              Local BBB

              BBB serving North Central Texas

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