Complaints

This profile includes complaints for Clay Cooley Chrysler Jeep Dodge Ram's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clay Cooley Chrysler Jeep Dodge Ram

  1261 E Airport Fwy Irving, TX 75062-4804

  
• 

  Clay Cooley Chrysler Jeep Dodge Ram

  700 E Airport Fwy Irving, TX 75062-4805

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Texas law provides that the dealership pay off a trade-in before the 25th day, its been 30 days since I traded in the car and purchased a new one with them. I have called and emailed clay *********************** Call at the 23rd day said its being handled theyre sure. They did not answer an email query. I am now on the hook for two car payments, but the bottom line is they lied.

  Business Response

  Date: 07/16/2025

  No, one lied to this customer. They bought the unit on 06/14/2025 and we paid off the trade in on 07/09/2025.

   

  I HAVE UPLOADED A CHECK FOR PROOF OF PAYOFF.

   

  THANK YOU,

   

   

  Customer Answer

  Date: 07/17/2025

  I have reviewed the business response and accept this resolution. 

  Hello, 

   

  I filed the below complaint last night, today the issue has been resolved. Sorry to have wasted your time.  Thank you for all you do. 

   

  Respectfully,

   

  **** ******
  
  

• Initial Complaint

  Date:05/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When purchasing a vehicle from this dealership I made a $8,000 deposit in cash. I purchased the vehicle on 04/03/25. It is now 05/11/25 and the deposit has not show on my lenders account. This is causing me to not be able to refinance with a preferred lender instead of their in house lender that gave me a higher APR. I have contacted the lending company asking if they may have received some sort of payment from the dealership and maybe it is still in the processing phase and they assured me that they have received no sort of payment from the dealership. I tried multiple times to contact the dealership about locating the down payment I made and I have gotten no response. So as of how it stands now it seems like the dealership stole my $8,000.

  Business Response

  Date: 05/16/2025

  We did receive $8,000.00 I have uploaded the contract for your review. Mr. **** put $8,000.00 down to reduce the amount financed with the Lender. Stellantis is the lender. We do not have in house lending.

  I'm sorry to admit, that I do not understand the complaint.

   

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 *** M3 I traded a 2021 ******** Escalade . At the time of purchase there was an issue with inspection there was tint on the window they asked if I could remove the tint and get it inspected . I did that at ********* in ***** and it failed I sent the report to the dealer it did not pass ***** my sales *** said it may be a tune blocking it . I tried again to get it inspected and again it failed . So I told the dealer that I was taking it to *** to find out why . It turns out it had been tuned and all emissions deleted they sent video which I sent to the dealer to **** cooley Chrysler jeep . The quote to repair was 14 grand dealer said we will take the car back I told them I had already spent money on new tires and replacement trim parts so they would have to pay for the services plus the tires which was ******* . I said I would get the parts to repair and *** in ******** said they would do the labor for the repairs . After all the repairs the computer was found to be locked with a file that *** could not reset it would be another 6 grand to fix . They said they would take the car back I let them know it would be plus all the cost which was 14 grand at this point they said we wont pay that we will take the car back its not their fault I purchased the vehicle and put money into it . I let them know they sold the car as ready and fully able to pass inspection and it did not they said they would pay for the repairs they said we will let legal figure all this out . As I was walking out they said upon receiving title of the trade vehicle they would pay 10 grand and gave me a we owe for that plus the ******* that was still owed for the trade . I bought the car in January and have been fighting this every since . I have all the text plus all the receipt for repairs that are tied to emission issue . They said they would pay and sent me a. Check for 2.50 cent . I believe this is fruad to the ate for inspection done by them and consumer theft . .

  Business Response

  Date: 05/01/2025

  Customer was refunded his money

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact **** Cooley finance team multiple times to cancel the contracts and they responded one time and told me to send them the odometer statement along with the cancelation document which I did in same day and after about two week they didn`t even called the companies to cancel my contracts, So I called these companies my self and canceled my contracts but some of the refund has been issued directly to **** ***** and I have tried to call **** ******* finance team to get that money refund to me but they never answered my call.

  Business Response

  Date: 03/28/2025

  The refunds have all been processed and were sent directly to the customer's lienholder, with the exception of the ******** contract. We have just processed that and will expedite the refund check. Thank you, *****

  Customer Answer

  Date: 04/01/2025

  I am rejecting this response because:   for two Reasons

  1- I received today a check for $322.29 only for ********* Refund. So please explain in details how did you calculated the Refund as the original contract was for $1495

  2- Ally Auto have canceled the *** Addendum with a Refund Amount of $386.70 paid to CLAY *********************** So where is that refund? I have attached the letter for your Review

  Business Response

  Date: 04/04/2025

  In ***** all *** refunds must be paid to the lender, so we forwarded the *** amount to his lienholder and it should have been applied to his balance. If the vehicle has been paid in full the lienholder will forward the check to Mr. ********* directly. 

  Customer Answer

  Date: 04/04/2025

  I am rejecting this response because:   Please upload a proof of my GAP refund has been paid to the lender 

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "Do not purchase a vehicle from this dealership. I worked with ******* as my salesman and have had the car for two years, but only had it in my possession for 11 months due to constant repairs. Just two months after buying the car, the transmission completely failed. I was never informed of any warranties, and the finance department refuses to take accountability. I later found out I had a warranty through my car loan company, which was financed through the dealsomething they failed to disclose. Now, the warranty has expired, and I can't even use it. After fixing the transmission, the radiator and oil cooler failed, followed by a head gasket issue. Its insane. Do not buy a car from here."

  Business Response

  Date: 09/24/2024

  My name is *** *********, I am the General Manager at **** Cooley Kia/ ***** I have spoken to my service director and his response is that he has no knowledge of this. He has checked the history and vehicle shows to be bought on 12/2022 with ****** miles

  On 4/2023 oil change and tire rotation

  9/2023 oil change and rotate 117,796 miles

  3/2024 spark plugs, fuel system service 143,011 miles

  No history after that. If it has been in for repairs, it has not been here. On a 143k mile Grand Cherokee, in my experience, everything he is experiencing is pretty normal.

  That is directly from service director. Please call if I can give any further assistance.  

  *** *********

  ************

   

  Customer Answer

  Date: 09/24/2024

  I am rejecting this response because:   Subject: Request for Accountability Regarding Warranty Disclosure and Assistance with Repairs
  
  
  
  I am writing to formally address a significant issue with my recent experience at your dealership. Neither the salesman nor the finance department informed me of the $4,000 warranty included in my deal when I purchased my vehicle. I spoke with ****** ********, but he did not acknowledge that I was never made aware of this warranty, which could have covered the numerous repairs I've needed. 
  
  Although I was informed of an oil change and tire rotation warranty through Ally, nobody in sales or the service department told me about the more comprehensive warranty. Due to this lack of communication, Ive had to cover substantial repair costs out of pocket, only discovering this warranty after it expired.
  
  I believe my case falls under the Deceptive Trade Practices Act (DTPA), which protects consumers from misleading or deceptive business practices. All I am asking for is accountability. This situation has impacted me significantly, and it seems I was taken advantage of because of the large down payment I made when purchasing the vehicle.
  
  I am now facing a costly head gasket repair, and I respectfully request that the dealership acknowledge the failure to inform me about this warranty. In exchange for that acknowledgment, I am hoping you will allow me to appeal the warranty status or offer in-house financing for the repair.
  
  I trust that you will address this matter promptly, as this situation has caused me considerable financial and personal stress. I look forward to your response and a resolution.
  
  Sincerely,  
  Madejah *****
  
  

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle in for repair at **** Cooley in ****** in late February 2024. The vehicle and the repair were covered under warranty. After multiple phone calls to the dealership and being without the van for almost a month, we had to physically go into the dealership to get an update on our van. Due to a backorder, the part was going to take several months to come in. We were told we would be given a good deal on the trade-in value, if we instead chose to purchase a different vehicle through them. Through promotional text messages received later, we were told we would be given $3,500 over KBB for our trade-in, if we purchased a new vehicle. Over the next several months contacted the dealership multiple times asking for an official trade-in value they would give us for the van, so we could move forward with purchasing another vehicle from them. I finally received this number on 6/28/2024. They appraised the van for a few hundred over the payoff amount. This was $7,000 under KBB.We declined purchasing the vehicle, due to the low trade-in value offered for the van, and decided to wait for the van to be fixed. The van was repaired in the beginning of August, but by this time the warranty had expired by just over a month. Despite multiple calls and emails to both the service department at **** Cooley and the Claims Manager for the warranty claim, they have yet to resolve the issue. Each party tells me that they are waiting on information from the other in order to release the van back back to me. About a week ago, they have stopped returning my calls and emails altogether.

  Business Response

  Date: 09/09/2024

  The in service date on the vehicle was incorrect on the manufacturer side which prompted an "out if warranty " issue. The dealer has been in contact with the manufacturer to get all repairs covered. Repairs are complete but manufacturer has yet to correct the issue with in-service date on their side. ****** has contacted the guest and making vehicle ready for pickup today 9/9/24. Dealer will pursue reimbursement from manufacturer after the guest has taken delivery so that they can get back into the vehicle and not incur any further inconvenience. 

  Customer Answer

  Date: 09/14/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:08/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ********************** dodge ********** tx, received a check for $254.58 from ally auto for ************* cancellation refund that should be paid to ***********************. The date of cancellation July 02, 2024 the date **** ********************** recd money from ally auto July 24, 2024. We have been try to contact **** ********************** but they are playing the pass the ***** And now they are choosing to ignore us. So Im trying to get answers and the money they owe us. I contacted ally auto they explained how the *** cancellation refund works. The check is sent to **** ********************** and they should send it to us. Ally auto sent us a letter letting us know a check was sent to **** *********************** So Im assuming **** ********************** is not sending these checks to the rightful owners? This is what Im trying to figure out so they understand they will be returning this refund to the Risers. The vehicle is PAID IN FULL and we have the ****** So Im pretty sure they have no reason to keep our money and should not be ignoring us. Can you help?

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand new *** ********* from Clay ********************** in late 2022. We recently had our door handle pop out of place and took it in to get fixed under the warranty. *** has a 60K bumper to bumper warranty and there was no user error on our part, the handle just popped out one time when opening. The service technician at **** ********************** said its probably covered under warranty and if its not he would let us know before work is performed. Well, he did not follow through on his word and instead told us it was fixed and gave us a bill just north of $180 for less than 30 minutes of work with no replacement parts used. At that point I had to pay since he had already fixed it. I then hoped to get our money back after re-reviewing our warranty information and calling the service manager ****** since our case should have DEFINITELY been covered under warranty. He told us about two months ago he would send us a reimbursement check but nothing has appeared. We have tried texting ****** multiple times but he has continually gave us the run-around and not actually reimbursed us. This only compounds the fact that we were charged a decent amount over MSRP for the car and also had a bunch of add ons that they were very pushy on when selling our car. Weve just had such a bad experience with them and are just seeking our reimbursement check and hope to never have to deal with them again. Just seems like a greedy company that takes advantage of people, and I wont recommend them to anyone.

  Business Response

  Date: 07/26/2024

  PLEASE NOTE THAT THIS IS NOT A CLAY COOLEY KIA COMPLAINT IT BELONGS TO CLAY ********************** CHRYSLER JEEP DODGE RAM.

   

  I spoke with the service Director and the response is below:

  She rejected the offer to have the vehicle looked at and an estimate to be provided. If her issues are in fact a defect in the part and are within MOPAR parts warranty guidelines, then it would not cost her anything.She thinks though that anything that is wrong with her car is related and it just does not work like that. 

  Business Response

  Date: 07/26/2024

  I am checking on this complaint further and will respond shortly.

  Thanks

  *****

  Customer Answer

  Date: 07/26/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car into the Dodge dealership n 3/4/2021 to have a tune up in was later told by *********************** that my shock pads need to be changed and it was covered by my warranty company ASG Warranty. Upon completion of the installed shock pads I noticed that the car was riding roughly and all vibrating was felt. I had to return to dealer multiple times with this issue now I'm told it's the suspension on 3/24/2021 a ******************************** (GM) asked if he could try and help me due to I was asking to see **** ********************** due to dealership destroying my cars suspension system. It took 5 or more visits to the dealership and car still has a destroyed suspension I took car to ********* and was told car had mismatched shocks on car and front shock spring was missing from car I was told to take back to dealership. I did so showed ************************ the results from ********* this still 2021.************************ down played the results from ********* stating he will get the car fixed. But he kept stating that the car is 4 years old. I stated I no the car is 4 years old and I had no issues with suspension until Clay ********************** tech worked on my suspension Mr.****** on solution for me was the he would replace the tires for as long as I had the car. 2022 I'm back at dealership again with suspension problems I had a blow out and had to replace tire at this time I was given a computerized analysis results I took this to ************************ he down played the 2nd company's report about bad suspension and wheel alignment couldn't b done due to bad suspension. ********************************** had 2 front tires mounted on car . Mr. ***** was so nice but he forgot to tell each time that a bad suspension will cause other damage this went on now 2023 I take car back to dealer again I believe they mounted 4 new tires on car cause I was going on a cruise so I took ar back to make sure it was safe to drive to Galveston oh *********************** advised me that I was good to go. This had to be March 2023. June 2023 car towed to dealer

  Business Response

  Date: 07/11/2024

  We have done everything possible to maintain this  customers vehicle up to and including absorbing the cost of many repairs, not because we did something wrong but to make our customer happy. Her vehicle has more than average miles for the year model and unfortunately things will break and do so more frequently as miles accrue. We service over 50 cars a day and have no issues with any damage caused by any employees. We are rated as a top performing dealer with Chrysler on customer satisfaction scores and have been for many years now. We would be glad to service this vehicle, if she would like to come in and we will provide her with a complete multi point inspection with a cost of repairs, but there will be no further participation or absorption of costs by the dealership on this particular car.

  Customer Answer

  Date: 07/23/2024

  The dealership has destroyed my cars suspension which was covered under a warranty in March 2021 I've took car back many times with suspension issues caused by the dealer changing shock pads I've had suspension damage since the dealer performed this suspension damage has caused other damage and since 2021 thei dealers only response was to place new tires on car since they couldn't figure out the suspension issues.This has went on from 2021,2022,2023&2024 Suspension destroyed .Now in April 2024  I took car back in for A/C work my a/c was blowing cold on passengers side hot on drivers side I get a call 6/10/2024 stating car is ready I go to pick up car and car is blowing on hot air still. I leave & return on 6/13/2024. I get  the car back  on 6/13/2024 now my car is ticking and using gasoline excessively I return to the dealership where they place a motor mount and manifold gasket on car which it didnt need. They then place fuel cleaner in car. Upon leaving car is ticking and using gas fast . If I turn A/C off the gas usage is slowed down but the ticking remains cars A/C is useless $1900 wasted car a/c causing excelaration issues car has super&A/C issues that I paid dealer to fix. Now I get a response saying the dealer will do a multipoint inspection again  and all cost I must pay. Pay again for the same issues that were never fixed in the first place this doesn't make since to repay for work already performed. The general managers only response is to place new tires on my vehicle as many times as I've been to this dealership they haven't fixed the suspension issues saying he doesn't no what to do besides replace the entire suspension which is very costly and he can't absorb the cost. I've had suspension issues for over 100k miles due to dealer not fixing issues I now have mix matches shock and struts they left the shock spring off of car in 3/2021 car has road bad since shock pads were installed yes they have tried to fix car but suspension still destroyed. I was emailed by GM stating the dealer will no longer fix their mistakes and for me to take car else where this is unacceptable as a paying cu

  stomer. 2 yr warranty on a/c which I have been told to take car else where for repairs that clay ********************** broke unacceptable service to me and my car 

   

  Business Response

  Date: 07/24/2024

  Again, We have done everything possible to maintain this customers vehicle up to and including absorbing the cost of
  many repairs, not because we did something wrong but to make our customer happy. Her vehicle has more than
  average miles for the year model and unfortunately things will break and do so more frequently as miles accrue.
  We service over 50 cars a day and have no issues with any damage caused by any employees. We are rated as a
  top performing dealer with Chrysler on customer satisfaction scores and have been for many years now. We
  would be glad to service this vehicle, if she would like to come in and we will provide her with a complete multi
  point inspection with a cost of repairs, but there will be no further participation or absorption of costs by the
  dealership on this particular car

  Customer Answer

  Date: 07/25/2024

  I am rejecting this response because:   If the dealership had fixed the car properly in 2021 I wouldn't have suspension problems . Ive given the dealership plenty of time to fix the suspension  but the only solution I was given was the dealership would replace the tires on the car for as long as I own the car this is a bandaide for the suspension issues. The car has major suspension damage . And ***** (GM) is continuously stating that  they have tried to assist me with the car. Yes the dealer has replaced parts on the cars suspension  as u can see in the information I submitted. March 2021 I took car in due to car misfiring upon checking the car out I was told by *********************** that the car needs shock pads  and it wouldn't cost me a dime due to car being under warranty. Upon picking car up the car was riding rough and hitting the ground I took car to ********* and diagnostics test concluded the car has major  suspension issues I was advised to take back to dealership I did so many times they claimed they didn't do anything but change shock pads. ********* noted the dealership had placed mixed matched shocks on the car and had removed the shock spring .I took ********* diagnostics to dealership . Upon arriving @ this last time I was asking to speak to someone in charge ******************************* assisted me he said they would fix the card. I thought the car was fixed then 2022 I had a blow out  I was given another diagnostic test which showed bad suspension i called **************************; he asked me to bring car in again i did. Cars suspension is eating away inner tire on all 4 tires suspension issue he changed 2 front tires . I was going on a cruise 3/2023 driving to ********* **. So I brought car in to check suspension due to cars ride still rough and squeaking when I pull off or stop u can feel and hear suspension. Now 2024 my A/C was blowing hot on drivers side and  passangers side blowing cold and suspension issues still present.  I took car in on 4/23/2024  I was given a loaner  I was a/c needed actuator then I was told no it's not the actuator. And to fix car the dash will have to be removed @$1900. Now 6/13/24 I get car it's ticking and air works but now I have other issues when air is on car using gas fast and car want to fast ticking is louder when mashing gas and now motor is racing like *** on expressway which makes car use more gas plus I still have suspension issues. Now I get a letter stating dealer will no longer fix car and to take car elsewhere  and have fixed @ my own expenses. I just paid $1900 and my A/cC when on makes car lose power plus no one wants to work on **** **********************'s  costly mistakes. Mr. ***** keeps stating my car is old and has a lot of miles  car had 68k miles upon suspension being destroyed by dealership now car has 166k miles the dealership has had me driving on a bad suspension for 100k miles. ************** thought I would trade car in and his problem would be solved car has only been to dealer no one else has touched. ******** solution to fix my ****** car is to place new tires on car this is unacceptablethis is y I told ******** the dealership has destroyed my car  he also advised my that  the cost of a new suspension is very expensive. My last email from *********************************** stated that **** ********************** will no longer work on car and to take some where else. The dash board need to come back down and see which vacuum line or something isn't rite he said they didn't do this r that but Everytime I come to get car something that wasn't broke is broken. **** ********************** fix one thing breaks another. The only solution is to fix cars suspension and A/c unit which Mr. ***** said is a very expensive job and all he knows to do is to replace cars whole suspension. Why should I have to pay again  my $****** cars suspension was destroyed by **** ********************** dealership. This is y I haven't been charged for suspension parts n labor. Suspension is to far damaged to fix I say this due to if they could fix cars suspension y haven't they done so this occured in March 2021. Either replace cars whole suspension or replace car. Plus with a/c work done I wonder if my heater is going to work properly in the winter. ******** *** not trying to be. mean r ugly I just want to be treated fairly and my car running rite again.. back seat riders feel every bounce,pot hole bump in road  this has gone on to long  and yes *** a unhappy customer. This is y I took car to dealership thinking the dealership knows more than and regular auto shop . *** also wondering is **** ********************** going to return my $1900. I paid on 6/13/24 for A/C work cause the a/c need to be checked to see y now when a/c is on car loses power by D.********* email says they will no longer work on car so where's my refund r fix car a/c system these people have destroyed my car oh yeah the word destroyed mr.d doesn't like destroyed ticks him off me 2 

  Customer Answer

  Date: 07/26/2024

   I'm wondering who's going to be responsible for the payment of the multi point inspection? The dealer? Or the owner?

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to put a complaint because the person(s) in the registration department did not catch a mistake they made on registering my vehicle and now the *** will not let me register my vehicle. I tried calling because someone said that they would try to put me in a rental but no one has called, texted or even emailed me. It's been 2 weeks and it's going on three. I do not feel good driving my car worrying about getting a ticket but I need my car to go to work! I wish someone would contact me and let me know something. I call all the extensions that I have been given from the receptionist and no one answers their calls. I even have sent a couple of emails and that person does not respond. It is getting very frustrating not knowing anything!!!

  Business Response

  Date: 04/24/2024

  Hello, my name is *************************, I am the General Manager of ******************************** we have no record of sale to a *****************************, I have made several attempts to call this number, nobody answers and the mail box is full and unable to leave a message.

   

  My personal mobile is ************

   

  Customer Answer

  Date: 04/24/2024

  I barely got a missed call during working hours this morning. My voicemail was full. I did call the number back and left a detail message.

  Customer Answer

  Date: 05/03/2024

  I am rejecting this response because:   

  I barely got a missed call during working hours this morning. My voicemail was full. I did call the number back and left a detail message.

  Customer Answer

  Date: 05/07/2024

  I did speak to GM ************************* and he said he did not receive any information on what was going on with the registration on my car. He also asked me to email him the information the *** gave me. I also got an email from ***************************** and she said that she left a message to the credit union and she finally got an email to contact the person who filed the title in error and working on getting an affidavit. All this was on 04/30/24. I hope someone can call or send me a message letting me know what is happening!

  Business Response

  Date: 06/07/2024

   

  Hello,

  If the title work is still outstanding you may contact the Manager, ********************* over titles at ********************* or myself at **************************

  Thanks

  *************************