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Find a Location

Caliber Home Loans has 87 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCaliber Home Loans

    Mortgage Lenders
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    According to TX Sec of State records, Caliber Home Loans, Inc and Caliber Funding LLC have common management.

    The BBB Business Review/Profile for Caliber Funding LLC can be viewed here;

    https://www.bbb.org/dallas/business-reviews/mortgage-lender/caliber-funding-in-irving-tx-90804534 .

    According to TX Sec of State records, Caliber Home Loans, Inc and Caliber Funding LLC have common management.

    The BBB Business Review/Profile for Caliber Home Loans, Inc can be viewed here;

    https://www.bbb.org/dallas/business-reviews/mortgage-lender/caliber-home-loans-in-irving-tx-90462848?language=1 .
    See all additional business information

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 147 Customer Reviews

    Customer Complaints

    394 complaints closed in last 3 years

    57 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/16/2022

    Years in Business: 61

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Caliber Home Loans has 87 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      3701 Regent Blvd STE 200, Irving, TX 75063-2296
      BBB File Opened:
      4/23/2013
      Years in Business:
      61
      Business Started:
      5/7/1963
      Business Started Locally:
      5/7/1963
      Date of New Ownership:
      8/23/2021
      Business Incorporated:
      3/7/1963
      Accredited Since:
      5/16/2022
      Type of Entity:
      Corporation
      Alternate Business Name
      • Caliber Home Loans, Inc.
      • New Residential Investment Corp
      • NewRez Mortgage, LLC
      Hours of Operation

      Primary

      M:
      8:00 AM - 8:00 PM
      T:
      8:00 AM - 8:00 PM
      W:
      8:00 AM - 8:00 PM
      Th:
      8:00 AM - 8:00 PM
      F:
      8:00 AM - 8:00 PM
      Sa:
      8:00 AM - 8:00 PM
      Business Management
      • Mrs. Priscilla Cheung, Accounts Administrator
      • Mr. Sanjiv Das, CEO
      Contact Information

      Principal

      • Mrs. Priscilla Cheung, Accounts Administrator

      Customer Contact

      • Mrs. Priscilla Cheung, Accounts Administrator
      • Mr. Sanjiv Das, CEO
      • Mr. William Dellal, President
      • Mr. Bernard Smith, COO
      • Ms. Elise Chilton, Complaint Contact
      • Ms. Kara Watt, Complaint Contact
      • Mr. Michael Boland, Complaint Contact
      • Ms. Marcie Smith, Complaint Contact
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      394 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/12/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I am trying to get in touch with Caliber, who was the previous holder of my home loan. They sold the loan to a new company, that went into effect October 1, 2023. I have not received a 1098 tax form from Caliber, and the one I received from my new loan company only has the information for October-Dec 2023. I am not able to access anything about my prior loan on Caliber's website, and there is no way to get in touch with a customer service representative via their "Contact Us" options. Because I don't have a current loan with them, the system hangs up on me. I need to figure out how to get my 1098 information for taxes from them.I need a person to talk to or email I can get a response from.
      Read More

      Customer Reviews

      147 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Joshua S

      1 star

      04/14/2024

      8 years on autopay and never missed a single payment. Talked into refinancing and asked if everything, including my autopay, would be set up exactly the same as before and was told yes. I travel for work, so I do not get my mail. Notices were sent through mail only, warning of a delinquent 30 days. Had 830+ on all three credit bureaus and they dropped to 700's due to this. Disputed three times since 2021, and they refuse to remove it. The Fair Debt Collection Practices Act says they have to make a reasonable and honest attempt to let a person know; reasonable in 2021 should have been more than mail-only, considering email, cell phones, apps, etc. It will take me having to take an attorney off retainer and *** them for results, which costs money and time. Caliber and Newrez are the same company. They knew I wasn't at home because the refinance paperwork was notarized and signed in a different state. I would not recommend doing business with these people.

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