Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid them off and they have not reported it to the credit bureaus. It was paid off on Dec. 18, 2024. The balance was completely paid off but they will not report it to the credit bureaus.I would like for them to report this to the credit bureaus so that it will reflect on my credit reports.

  Business Response

  Date: 04/14/2025

  Mr. *********** loan was paid in full in December 2024 and was reported to ********************** - a part of Experian ("Clarity") in January 2025.  Attached to this response is the data file record that Jora Credit provided to Clarity reflecting that the loan was paid in full (status code 13) on December 18, 2024. Clarity is the only credit reporting agency that Jora Credit reports to. 

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/22/2024 I contacted this company to see if I could make an arrangement to lower my payments. They responded with this; Hello ********,Thank you for contacting us about your Jora Account. In response to your inquiry on the previous email, unfortunately we are not able to modify the payments on your loan. We understand that there are times our customers experience financial hardships. Unfortunately, at this time we do not have any additional hardship options available. If you have additional questions, don't hesitate to contact us to the number below. Thank you. **** *. Your Jora Credit Guide How a company does not provide options for a payment arrangement is ridiculous. I am not asking to not pay, I am asking for a little help to get it done. And they have no options available.

  Business Response

  Date: 12/09/2024

  We have communicated with Ms. ******* via email (on Nov. 25 and Dec. 5) and have asked that she speak to someone in our **************** department.  To date, we have not been able to speak with her to go through options that may be available.  We ask that she contact us at ************ so that we can discuss arrangements that will be satisfactory to both her and us.  

• Initial Complaint

  Date:11/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/9/2024 i opened a line of credit with ************************** and withdrew $1000 at 250% APR. I have made all of my payments ontime and above the minimum amounts. ($150, $155.96, $155.96, $155.96, $250, and $400). My total paid as of 11/1/2024 is $1267.88. I have refused to make another payment to them because they are trying to say I am $311.92 past due and my total balance is still $1128.47. This is impossible. By my calculations, my payoff balance, as of 11/14 2024, should be just under $400. They are absolutely incorrect in my being behind on my payments.. except for the 11/15/24 payment which i refused to pay until my account is rectified. Also, they are either not applying my payments correctly or are charging me more interest than what I agreed to. I am filing this complaint for fraudulent and unfair business practices. I am willing to pay a settlement amount of$500 to close the account out . It is not right to have paid over $1200. in less than 4 mths. and still have a higher balance than the original borrowed amount. I would like to get a resonable resolution on this matter as soon as possible to pay off the true estimated balance and never use this service again.

  Business Response

  Date: 11/25/2024

  Attached is Mr. ******** payment history detailing each payment that he has received credit for and how much of each was applied to principal and interest.  The $200 payment dated November 1 was originally applied to his payment due on November 1 but Mr. ****** requested that this be applied all to principal.  By applying the payment only to principal, it did not credit his account for the payment due on November 1 because he did not pay the accrued interest that was due for that payment.  As a result, Mr. ******** account is currently past due for the Nov. 1 and Nov. 15 payments.  The current principal balance on the loan is $899.16 and as of today, November 25, the accrued but unpaid interest is $260.02.  The remaining balance to pay the loan in full is $1,159.18 with interest continuing to accrue daily on the unpaid principal balance of $899.16.  In reviewing the terms of Mr. ******** loan, it appears that the interest that has been charged and allocated for each of his payments to date is correct and complies with the Credit Agreement that he signed.  If he believes that he has been charged incorrectly, we request that he provide us with the amount that he believes he should have been charged and the calculation(s) he used to support that amount.  But, in reviewing the payments that have been applied to date, it appears that our calculations are correct and comply with the terms provided in the Credit Agreement. 

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a a disabled person on a fixed income. The loans provided by jora are predatory. Their tactics for collecting money are extremely aggressive and even after I told them to stop they kept overdrawing my account to the point I was over 500 in the negative from overdraft fees. I'm not even 2 weeks behind and I'm getting 5 collection calls a day from them. I have more in overdraft fees than the original loan. Don't do business with these people.

  Business Response

  Date: 10/11/2024

  Mr. ********** loan complies with the Wisconsin consumer act consumer credit transactions.  Prior to Mr. ******** accepting a loan from Jora Credit, we provided him all of the terms of the loan so that he could make an informed decision as to whether or not the loan was right for him.  We provided him the loan amount, the annual percentage rate, the finance charges and the total of payments.  After reviewing those terms, Mr. ******** agreed to them and accepted the loan.  *************** was not happy with the terms we offered, he simply could have chosen not to accept the loan.  We have disabled the automatic payments on his account so that no further payments will be initiated unless he provides his authorization.  Since his account is past due, we will attempt to make arrangements with him to resolve his delinquency.  We have not, and will not, contact him more than once per day.  We encourage Mr. ******** to contact us to resolve his delinquency as we have various tools available to assist him given his financial situation. 

  Customer Answer

  Date: 10/21/2024

  I am rejecting this response because:   After attempting to communicate with this company they ignored me and continued to charge my account and create extra fees that were not necessary and have caused me irreparable damage to my finances.

  Business Response

  Date: 10/23/2024

  According to the history on Mr. ********** account, he contacted us only one time prior to filing this complaint.  On Friday Sept. 27 at 10:27pm, he emailed us requesting that we stop processing his automatic payments.  By the time he emailed us, we had already processed his payment that was due on Sept. 27.  According to the terms of his loan agreement, he agreed to provide us at least 3 business days notice to stop his automatic payments.  On Sept. 30, the very next business day, we emailed him back to let him know that we had stopped his automatic payments stating, in part, "Per your request as of 09/30/2024, we have disabled automatic payment transactions and we have updated your Jora Credit account to reflect the same.".  As this was the only time that Mr. ******** contacted us and his communication was sent after business hours on a Friday, our response to him the very next business day does not support his claim that he was "ignored".  Lastly, the loan payment that had processed for Sept. 27 prior to his communication to us was returned unpaid by his bank.  Since this payment had been authorized by him (as evidenced by his email to us after the payment had processed and his failure to provide us 3 business days notice), the payment was re-presented to his bank with the effective date of Sept. 27.  Recognizing that Mr. ******** was not aware that the termination of his automatic payments was effective for any/all payments due after Sept. 27, we will provide a courtesy credit of $35 to his loan account to cover any fee his bank may have charged when the payment we re-presented was again returned as unpaid. 

• Initial Complaint

  Date:08/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i paid off my loan on may 17 they are taking out ****** every week i called and sent in proof still wont solve

  Business Response

  Date: 08/19/2024

  ************************* logged into her online loan account and scheduled a payoff on May 16 in the amount of $1,037.68.  This amount was posted to her account on May 16.  A copy of the transaction showing the loan was paid off on May 16 is attached. 

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan on 03/14/2024 for $4,000. My first payment was made on 03/22/2024 for $163.63. I did not speak with anyone regarding this loan; I was only sent the documents to sign. According to the loan agreement, I make a payment every two weeks for $163.63 so $327.26 monthly.However, I have noticed that only $15 of each payment goes towards the principal. Despite making all my payments, my balance is still $3,979.25. Additionally, I discovered that the annual interest rate on this loan is *****%, which is usurious and illegal. This exorbitant rate was not openly disclosed to me at the time of signing the loan agreement. While the bi-weekly payments were mentioned, the interest rate was not.As a single mom with kids, I cannot afford to make payments that primarily go towards interest. Moreover, there is a stipulation in the agreement stating that partial reimbursements will not alter the bi-weekly payment amount or interest rate, which is also illegal.I request that the interest on this loan be adjusted to a fair and reasonable market rate. Additionally, I ask that my previous payments be recalculated based on this adjusted interest rate and that I be provided with an updated balance.Thank you

  Business Response

  Date: 07/17/2024

  Thank you for bringing Ms. ********** concerns to our attention.  We are sorry that she is dissatisfied with her loan but appreciate the opportunity to address the items raised in her complaint.
  
  ********************* states: I discovered that the annual interest rate on this loan is *****%, which is usurious and illegal.
  
  Response: This is untrue. The interest rate may be as agreed by the parties to the loan agreement. Mo. Rev. ***** ******* states that on any loan subject to this section, any person, firm, or corporation may charge, contract for and receive interest on the unpaid principal balance at rates agreed to by the parties.
  
  ********************* states: This exorbitant rate was not openly disclosed to me at the time of signing the loan agreement. While the bi-weekly payments were mentioned, the interest rate was not.
  
  Response: This is untrue. Both the interest rate and the Annual Percentage Rate (APR) were provided to ********************** on the loan agreement we presented to her prior to her agreeing to, and accepting, the loan. The APR is on the first page of the loan agreement in the Federal Truth in Lending Disclosures section.  The Truth in Lending Act requires us to disclose the APR in the format that it is presented.  12 CFR 1026.18(e) provides the requirements for the disclosure of APR.  The APR was disclosed in compliance with the Truth in Lending Act.
  
  Additionally,below the Federal Truth in Lending Disclosures, on page 2 of the loan agreement,the Promise to Pay section disclosed the interest rate. That section reads You promise to pay Lender the principal sum of $4,000.00 plus interest from the Effective Date of this Loan at the rate of *******% per year ("Contract Rate") until this Loan is repaid in full.
  
  ********************* states: Moreover,there is a stipulation in the agreement stating that partial reimbursements will not alter the bi-weekly payment amount or interest rate, which is also illegal.
  
  Response: This is untrue. There is no such language in the loan agreement.
  
  A copy of the loan agreement is attached to this response evidencing the disclosure of the interest rate, APR, and refuting the claim regarding partial reimbursements.  While ********************** was approved for a loan,she was not obligated to accept the loan. We provided her the costs and terms of the loan we were offering prior to her obligating herself. We provided these costs and terms so that she could:1) compare the costs and terms of the loan we were offering with costs and terms that other lenders may be offering; and 2) make an informed decision as to whether or not the loan being offered was right for her.  By accepting the loan and signing the loan agreement, she attested to reading, understanding and agreeing to the terms of the loan we offered. 

  Customer Answer

  Date: 07/17/2024

  Thank you for your response.

  The document you have provided is definitively not the one I signed online. No copy of the signed document was emailed, mailed or shared with me. It is interesting to note that the prepayment section in the document you provided states, "you may prepay in whole or part at any time without penalty. If you prepay in part you must still make each later payment according to the payment schedule above until the loan is paid in full." This wording is slightly different from the copy I signed but the message is similar.
  

  The assertion that even with prepayment, the same bi-weekly payment must be made is unreasonable. This discrepancy is concerning and supports my claim that the terms presented to me at the time of signing were different.

  Additionally, your response does not address the display of expired licenses on your website (Missouri Consumer Credit ************ License and Consumer installment lender) , which further undermines confidence in the legitimacy of the terms provided.

  Given these inconsistencies, I will be submitting a complaint to the Attorney General.
  

  Thank you 

  Business Response

  Date: 07/22/2024

  ********************* states: The document you have provided is definitively not the one I signed online. No copy of the signed document was emailed, mailed or shared with me.

  Response: The document provided with the initial complaint response is the same one that was presented to you and that you signed on March 14,2024.  You were provided an opportunity to print that document when it was presented to you.  It is, and has been since March 14, available for you to view, print and download from your online account.  There are multiple places where we provide the link to your loan agreement.  One location is in the Account Summary section where we display your current principal balance.  Just below that is your loan ID in bold and different color font. That is a hyperlink that will take you to the loan agreement. On the Payment Schedule tab, there is also a hyperlink labeled Loan Agreement and on the Loan Activity tab there is a hyperlink labeled View my loan agreement.

  ********************* states: It is interesting to note that the prepayment section in the document you provided states, "you may prepay in whole or part at any time without penalty. If you prepay in part you must still make each later payment according to the payment schedule above until the loan is paid in full." This wording is slightly different from the copy I signed but the message is similar.

  Response: The loan agreement has not changed since the day it was presented to you and you signed it.

  ********************* states: The assertion that even with prepayment, the same bi-weekly payment must be made is unreasonable.

  Response: For context, the full section in your loan agreement reads: PREPAYMENT:  You may prepay in whole or in part at any time without penalty. If you prepay in part, you must still make each later payment according to the Payment Schedule above until this Loan is paid in full. Any amounts you prepay will not continue to accrue interest.

  The purpose of this section is to make you aware that if you make a payment that is more than your scheduled payment (a prepayment), we will not apply the amount to pay multiple, future due dates.  For example, if you made a payment equal to 10 scheduled payment amounts (in your case, that would be $1,636.30), we will not apply that payment so that you wouldnt have to make a payment again until 11 payment due dates later.  We will credit your next payment due date (assuming the account is not past due at the time of the prepayment) and apply the remaining to reduce your principal balance. As a result, you will still be due for your next regularly scheduled payment.  We respect your opinion that you feel this is unreasonable but our reasoning for this is that we want the customer to be able to take full advantage of reducing their principal balance and being able to pay the loan off early. The loan will pay off earlier and reduce the overall amount of interest the customer pays if they continue to make regular (in your case biweekly)payments according to their payment schedule. Otherwise, in the example I gave, if we paid the loan ahead by 10 payments, interest would accrue on the unpaid principal balance for 140 days before another payment was due. This is less advantageous to the customer than if interest accrued only for the period until the next regularly scheduled due date (e.g. 14 days).

  ********************** states: Additionally, your response does not address the display of expired licenses on your website (Missouri Consumer Credit ************ License and Consumer installment lender), which further undermines confidence in the legitimacy of the terms provided.

  Response: Our response didnt address the licenses because your complaint did not reference those at all.  However, we are glad to address that now.  We provided the ***************** of ******* ********** our license renewals back in May and have confirmed that they been processed.  However, the State has not sent us our updated licenses to be able to post on our website.  Once the State sends these, we will post them. Verification of our licenses can be viewed on the Divisions website at: ************************************************ may also contact the Division at ************ to verify our licenses.  Our license number, specific to the loan we made to you, is 510-24-8150.

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with Jora Credit . I do not have a contract with Central Portfolio CONT. They did not provide me with original contract as requested.

  Business Response

  Date: 06/10/2024

  Please provide more information about the complainant so that we can verify his identity more completely.  We have a *************************** in our system but the address we have does not match the address provided by the complainant.  The phone number provided by the complainant does not match any of the phone numbers we have.  The complainant provided no valid email address so we are unable to use that to positively identify the complainant. 

• Initial Complaint

  Date:05/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Husband Borrowed 3000 dollars, gets disability. Takes ****** dollars and I had explained to them that I cannot come up with this amount every 2 weeks. We did try to talk to them to try to make a single payment per month, but they cannot do that. They knew we got paid once a month through disability, and due to the interest we have, from what I can tell, it is all going to the interest amount and has not gone to the actual loan amount yet. When I filled everything out, they never mentioned the amount of interest on this, so ****** dollars is a huge surprise. This month I had ended up paying three times (one regular ****** and then a split payment of 100 and ******). I did tell them they are no longer allowed to withdraw from my account. They told me I had to talk to specific people but did not provide a title for who they were. When i tried to call the number *************) no one was around to pick up my call.

  Business Response

  Date: 06/10/2024

  We spoke to the complainant and believe that we have addressed the concerns raised in the complaint. 

• Initial Complaint

  Date:04/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a loan out with echo credit . Every time I make a payment of approximately $351, they charge me. *************************** thieves, so I paid $51 on. The principal plus plus I paid $700 on the principal about 3 days ago. Maybe 4 and they added 300 and something back to the interest. After I paid, they are crooks. Public needs to be warned about tdamn.And something needs to give on this one I have.I've always been a hard-working man.And these people are trying to take advantage of people that need a little help.

  Business Response

  Date: 04/25/2024

  ************************ loan is a line of credit made pursuant to the laws of the State of Tennessee.  The State of Tennessee allows licensed lenders to charge both interest and customary fees and is unlike most every other state in what they allow lenders to charge.  The loan terms that Echo Credit offered ******************** complies with Tennessee law and provided all the required disclosures about the cost of the loan.  This information was provided to ******************** before he decided to accept the loan.  ******************** was not obligated to accept the terms we were offering to him and could have simply chosen not to take the loan.  To accept the loan under the terms we offered and now call us thieves and crooks is very unfair.  We simply made him an offer and provided him all the details of the offer we were making so that he could make an informed decision about whether the loan was right for him.  He chose to accept those terms and borrow the money offered. 

  We're sorry that ******************** is not happy with the loan.  His loan is an expensive loan, and we provided a disclosure about this in bold font on the first page of his loan agreement in the 2nd paragraph.  That disclosure read: "HIGH COST CREDIT DISCLOSURE: The Echo Credit Line of Credit is an expensive form of credit. The Echo Credit Line of Credit ("Line of Credit") product is designed to help consumers meet short-term borrowing needs and is NOT intended to be a long-term credit solution. Alternative forms of credit may be less expensive and more suitable for your financial needs. You should compare the total cost of other credit options with this Line of Credit before using this product."

  We appreciate ******************** being an Echo Credit customer and are happy to help him further understand the cost of his loan if he would like.  ******************** team is available to assist him if he has any questions about his loan. 

   

• Initial Complaint

  Date:12/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I settled and paid a debt with Jora Credit in July 2021. I have court records of their judgment being dismissed after I paid it, even though I thought I already had paid it years back. Since then, they have tried to get me to pay that same amount again, twice. This time they have put it back on my credit report. I have court documents showing the debt they keep trying to get me to pay more than once, has already been resolved. I will be seeking legal action against them in the very near future for this.

  Business Response

  Date: 01/02/2024

  We are unable to locate any account for the complainant.  We searched by name, phone number, email address and also zip code (there was no complete address provided so we were unable to search the specific address) and did not locate any corresponding account.  Please provide a loan# or the email address that was used for the account in order for us to better search for this complainant's account.