ComplaintsforExeter Finance Corp

• Initial Complaint

  09/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I want to make a complaint because I have a car loan with Exeter finance and they have been taking more than the cars worth and won't accept the settlement. They are asking more than it's worth being very difficult to work with in this pandemic.

  Business response

  11/18/2021

  Business Response /* (1000, 5, 2021/09/21) */ September 21, 2021 Better Business Bureau of Metropolitan Dallas, Inc. **** *** Street Ste. **** Dallas, Texas XXXXX RE: **** ****** Case # XXXXXXXX To Whom It May Concern: On September 10, 2021, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank Mr. ****** for the opportunity to address his concerns regarding the terms of his account and a request for a settlement of the remaining balance. Exeter has thoroughly investigated the complaint and made the following determination. On October 16, 2017, Mr. ****** signed a Retail Installment Sale Contract ("Contract") for the purchase of a vehicle with Atlanta Toyota which assigned the Contract to Exeter. The Contract payment schedule stated 72 monthly payments of $430.62 beginning November 15, 2017, with a total sale price of $31,304.64. Under the portion of the Contract "Federal Truth-In-Lending Disclosure Statement," it does explain the Annual Percentage Rate (" APR"), the Finance Charge, Amount Financed, Total of Payments, and the Total Sale Price. All required information regarding the terms of the Contract, including the Total Sale Price were disclosed on the Contract as required by law; the signed Contract shows that all parties agreed with the terms and conditions stated. Regarding your request for a settlement on the remaining balance, on July 20, 2021, Mr. ****** spoke to a Customer Service Agent ("CSA") to discuss payment options and a possible settlement to stop the repossession. The CSA advised Mr. ****** he could settle the account for $13,000.00. On July 20, 2021, Mr. ****** made a payment in the amount of $1,300.00 to be applied towards the settlement amount. On August 10, 2021, a settlement agreement was sent to Mr. ****** at the email address ***********@yahoo.com. The settlement agreement is valid for 10 days and the form must be signed and returned within that time frame. On August 20, 2021, the settlement offer expired and the settlement form was voided due to non-signature. On September 8, 2021, Mr. ****** contacted Exeter and advised that he would need more time to pay the settlement amount. Mr. ****** was advised that the initial settlement offer had expired since it was not completed within 10 days. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If Mr. ****** has any questions about these or any other concerns, Exeter encourages him to contact the Office of the President at XXX-XXX-XXXX. Sincerely, Office of the President Exeter Finance

• Initial Complaint

  09/07/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  THIS COMPANY IS A FRAUD, AND IS REPORTING FALSE INFORMATION IN MY CREDIT,ALSO ITS COSTUMER SERVICE LIES TO ME, TO GET RIF OFF ME IN VARIOUS OCCASIONS. I HAVE AUDIO RECORDING FROM THEM LYING TO ME, WASTING MY TIME . THEY TOLD ME THAT THEY WERE GOING TO REMOVE THE FALSE INFO FROM MY CREDIT BY THE END OF JULY BUT NOW IN AUGUST THEY SAID NO WE DON'T WANT TO REMOVE IT , ALSO THEY REPORTING A CHARGE OFF IN MY AND MY BROTHER CREDIT WHEN WE DON'T OWE THEN NOTHING. I HAVE DOCUMENTS AND RECEIPTS OF PAYMENT BUT THEY DON WANT TO SEE IT. ALSO THEY HURTING OUR CREDIT REPORTING FALSELY LATE PAYMENTS EVEN AFTER THE ACCOUNT IS CLOSE. Also i want to said that they are reporting something to my brother and something different to me with we have the same auto loan. that shows that this company is a fraud. and that likes to play around with people's credit.

  Business response

  11/19/2021

  Business Response /* (1000, 5, 2021/09/21) */ September 21, 2021 Better Business Bureau of Metropolitan Dallas, Inc. **** *** Street Ste.***** Dallas, Texas ***** RE: ***** ******- Case #********* To Whom It *** Concern: On September 10, 2021, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank Mr. ****** for the opportunity to address his concerns regarding his credit reporting. Exeter has thoroughly investigated the complaint and made the following determination. On February 14, 2019, Sear ****** and ***** ****** signed a Retail Installment Sale Contract for the purchase of a vehicle. The Contract payment schedule stated 72 monthly payments of $424.60 beginning March 31, 2019. Exeter was notified by Sear ****** that the vehicle was declared a total loss as of November 21, 2019. On January 28, 2020, Exeter received a payment of $13,083.40 from Progressive Insurance for the insurance claim; however, the amount received did not satisfy the full amount owed under the Contract. Exeter's records were reviewed and confirmed that on February 5, 2020, Sear ****** contacted Exeter to discuss payment arrangements to pay the remaining balance of $2,311.02. He was offered a settlement of $1,850.00, and was advised that by accepting the settlement, the account would report as settled in full to the credit reporting agencies ("CRAs"). On February 17, 2020, and February 27, 2020, Exeter received payments in the amount of $925.00 to consummate the settlement. In addition, Exeter received the signed settlement agreement on February 27, 2020, bearing both Sear ****** and ***** ******'s signatures. A copy of the signed settlement agreement will be sent with this response. Regarding the credit reporting, Exeter has received and responded to multiple disputes, each time validating the credit reporting as accurate. After careful review of our records, it has been confirmed that all information reporting to the CRAs is accurate, as such, no adjustments are warranted. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If Mr. ****** has any questions about these or any other concerns, Exeter encourages him to contact the Office of the President at XXX-XXX-XXXX. Sincerely, Office of the President Exeter Finance Consumer Response /* (3000, 7, 2021/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Exeter finance is lying, i am putting again the moth statement that proof that the insurance paid on December XX XXXX the sum of 13,083.40 and that i paid on time, everything that was need it to be paid, and they damage my credit report by putting late payments and charged off, and now they want to come with lies and excuses. Business Response /* (4000, 9, 2021/09/23) */ September 23, 2021 Better Business Bureau of Metropolitan Dallas, Inc. **** *** Street Ste.***** Dallas, Texas ***** RE: ***** ******- Case #********* To Whom It *** Concern: On September 23, 2021, Exeter Finance LLC ("Exeter") received notice that Mr. ****** had additional concerns that he wanted to bring to Exeter's attention regarding a credit reporting complaint filed through the Better Business Bureau on September 7, 2021. While we regret that Mr. ****** is not satisfied with Exeter's response, we believe that his concerns have been fully addressed regarding the credit reporting. In our initial response, we advised that Mr. ****** has submitted multiple disputes, and each time Exeter has validated that the credit reporting is accurate. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If Mr. ****** has any questions about these or any other concerns, we encourage him to contact us at 877-877-4943. Sincerely, Office of the President Exeter Finance Consumer Response /* (4200, 11, 2021/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have summit proof that this people are doing wrong, they have not provide me with not good service, and they don't want to see their own account statement that they sent me. This company like to damage people credit, so they can keep doing business, this people lies, they are very bad even if you paid on time, I REQUEST TO BBB TO SANCTION THIS COMPANY. I ALREADY SUBMITTED A LOT OF PROOF THAT THIS PEOPLE ARE BAD FOR CONSUMERS

• Initial Complaint

  09/03/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought the car in Feb 2019 put down 5000 and finance XXXXX dollars. Asof Sep 3 2021 i still owe XXXXX never missed a payment, I was told they charge me 8 dollar a day for simply interset will will never pay this car off , This loan for 5 years as of today i have paid 12, 803 I have call many times trying to settle with a pay off but they told me know. This against the law to charge me interset then charge me another simple intereset a day

  Business response

  11/19/2021

  Business Response /* (1000, 5, 2021/09/21) */ September 21, 2021 Better Business Bureau of Metropolitan Dallas, Inc. 1601 Elm Street Ste. 3838 Dallas, Texas XXXXX RE: *********** ****** - Case # XXXXXXXX To Whom It *** Concern: On September 7, 2021, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank Mr. ****** for the opportunity to address his concerns regarding his account balance. Exeter has thoroughly investigated his complaint and made the following determination. On February 5, 2019, Mr. ****** signed a Retail Installment Sale Contract ("Contract") for the purchase of a vehicle from Midtown Motorcars Inc ("Dealer"), which assigned the Contract to Exeter. The Contract payment schedule stated 60 monthly payments of $413.32 beginning March 7, 2019, with an Annual Percentage Rate ("APR") of 28.00%. All required information regarding the Contract terms, including the APR were disclosed on the Contract as required by law. The APR charged does not exceed the rate allowed by the state of Virginia in which the account was contracted. Regarding the account balance, this is a simple interest Contract which means interest accrues daily and must be collected first out of each payment received. Exeter applies all payments as follows; first to earned and unpaid interest, second to principal, and third to other amounts owed under the Contract (late fees). Late payments, partial payments, and extensions will impact the amount of interest charged. Exeter has received a total of 28 payments. Of the 28 payments, five were received between 30 and 59 days past due. In addition to the late payments, two payment extensions were processed on the account. Exeter's records indicate that all of Mr. ******'s payments have been applied correctly. Under a separate cover, Exeter will send Mr. ****** a copy of his Contract, a Simple Interest Tool to help Mr. ****** better understand how simple interest works, and a Statement of Account, which shows how all payments received were applied. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If Mr. ****** has any additional questions about our response, we encourage him to contact the Office of the President at (XXX) XXX-XXXX. Sincerely, Office of the President Exeter Finance

• Initial Complaint

  08/30/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been requesting the title to my vehicle since the payoff back in January of 2020. I have spoke several times to cx service. Each time I have been told that they will put in a request. Each time I call to follow up, I am being told it has been denied. I cannot sell a vehicle without the title/lien release. I paid for this vehicle and I am really hoping someone can help me. This is unconstitutional. The snip of my account shows that $0 is owed. It also shows account #, etc. I just simply want a replacement title to be sent to me.

  Business response

  11/15/2021

  Business Response /* (1000, 5, 2021/09/10) */ September 10, 2021 Better Business Bureau of Metropolitan Dallas, Inc. 1601 Elm Street Ste. 3838 Dallas, Texas XXXXX RE: ****** ****** Case # XXXXXXXX To Whom It *** Concern: On August 31, 2021, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank Ms. ****** for the opportunity to address her concerns regarding her title. Exeter has thoroughly investigated the complaint and made the following determination. On February 9, 2014, Ms. ****** signed a Retail Installment Sale Contract ("Contract") for the purchase of a vehicle from CarMax-Dulles, which assigned the Contract to Exeter. The Contract payment schedule provided for 72 monthly payments of $271.72 beginning March 26, 2014. There was a total of 70 payments made to the account. The account was paid in full on December 31, 2019. Regarding the title release, the Virginia Electronic Title was released in January 2020. The state of Virginia confirmed that our lien was removed/deleted on January 9, 2020. On August 30, 2021, Ms. ****** contacted Exeter regarding a delay in receiving her title. The customer service agent ("CSA") advised Ms. ****** of the original lien release being mailed to her in January 2020. Ms. ****** advised the CSA that she never received the lien release. The CSA requested a copy of the Virginia Electronic Title be emailed to the customer. On August 30, 2021, a copy of the Electronic title was emailed to Ms. ****** at **************@yahoo.com. In addition, on September 1, 2021, a copy of the lien release was sent to Ms. ****** via overnight mail (Fed-Ex tracking: XXXX-XXXX-XXXX) to the address on file. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If Ms. ****** has any questions about these or any other concerns, Exeter encourages her to contact the Office of the President at XXX-XXX-XXXX. Sincerely, Office of the President Exeter Finance

• Initial Complaint

  08/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm not in peril for the responsibility with EXETER FINANCE LLC. I don't have a comprehension with EXETER FINANCE LLC You guardians need to deal with this issue. This has been continuing for quite a while since I have seen my data. That is befuddling my Character and name up eventually. They are in infringement and revealed to me 30 days when I had twisting. A deception with police report I had connected also, they are in enormous infringement.

  Business response

  11/12/2021

  Business Response /* (1000, 5, 2021/09/10) */ September 10, 2021 Better Business Bureau of Metropolitan Dallas, Inc. **** *** Street Ste. **** Dallas, Texas XXXXX RE: ****** ****** - Case # XXXXXXXX To Whom It May Concern: On August 31, 2021, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank Mr. ****** for the opportunity to address his concerns regarding his account and remaining account balance. Exeter has thoroughly investigated his complaint and made the following determination. On April 5, 2017, Mr. ****** signed a Retail Installment Sale Contract ("Contract") for the purchase of a vehicle with North American Automotive Group, which assigned the Contract to Exeter. The Contract payment schedule stated 72 monthly payments of $533.27 beginning May 5, 2017. A total of 26 payments were completed prior to the repossession of the vehicle on March 14, 2020. The vehicle was sold at auction on June 2, 2020, as the result of the repossession. The auction proceeds were applied to the account after the sale. On June 5, 2020, Mr. ****** was sent an Explanation of Calculation and Surplus or Deficiency advising him of the deficiency balance for which he is responsible for after the sale of the vehicle. Exeter has determined that Mr. ******'s account information reported to the credit reporting agencies is valid, as such, no adjustments are necessary. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If Mr. ****** has any questions about these or any other concerns, we encourage him to contact the Office of the President at XXX-XXX-XXXX. Sincerely, Office of the President Exeter Finance

• Initial Complaint

  08/20/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I took out a car lease with exterior finance group, on top of the fact that they Gave me a 21%Apr rate (not complaining about that since I KNEW) This company steals the money I pay and doesn't update my amount remaining. My account has said I've owed 14k+ for the past year. I've made 32 450$ payments. If you do the math that's 15k. How is it possible that I still owe 14k when tge car was originally leased for 18k? This is shady business and I will be involving my lawyer.

  Business response

  11/05/2021

  Business Response /* (1000, 5, 2021/08/30) */ August 30, 2021 Better Business Bureau of Metropolitan Dallas, Inc. **** *** Street Ste. **** Dallas, Texas XXXXX RE: ******** ****- Case # XXXXXXXX To Whom It May Concern: On August 23, 2021, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank Mr. **** for the opportunity to address his concerns regarding his payoff balance. Exeter has thoroughly investigated the complaint and made the following determination. On April 18, 2018, ******** **** signed a Retail Installment Sale Contract ("Contract") for the purchase of a vehicle with Ambar Motors, which assigned the Contract to Exeter. The Contract payment schedule stated 72 monthly payments of $450.57 beginning May 18, 2018. All required information regarding the terms of the account, including the APR, and the total sale price of $32,441.04 were disclosed on the Contract as required by law; the signed Contract shows that all parties agreed with the terms and conditions stated. The APR charged does not exceed the rate allowed by the state of Florida in which the account was contracted. There has been a total of 35 payments made to the account. Of those 35 payments, 23 were received between 30-59 days past due, 10 were received between 60-89 days past due, and two were received over 90 days past due. In addition, there has been 4 payment extensions processed over the life of the account. Please note that this is a simple interest account, as set forth in the Contract, which means interest accrues daily and must be collected first out of each payment received. Exeter applies all payments received as follows: first to earned and unpaid interest, second to principal, and third to other amounts owed under the Contract (e.g., late fees). Late payments, partial payments, and extensions will impact the amount of interest accruing on the outstanding principal balance. Exeter's records were reviewed, and it was determined that all payments received have been allocated properly to the account. Exeter will send Mr. **** a copy of the signed Contract and a Statement of Account, which shows all account activity through August 25, 2021. Also included will be a tool, "How Your Daily Simple Interest Contract Works" to assist him in understanding the payment allocation process Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If Mr. **** has any questions about these or any other concerns, Exeter encourages him to contact the Office of the President at XXX-XXX-XXXX. Sincerely, Office of the President Exeter Finance

• Initial Complaint

  08/16/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After being assured twice by support representatives I set up auto draft for my auto loan, again, told twice that I wouldn't have my account charged twice, and yet, it happened, and when I tried to correct the issue was told that I'd have to dispute the issue with the bank(who didn't cause any of this). Costumer support is a joke

  Business response

  11/05/2021

  Business Response /* (1000, 5, 2021/08/30) */ August 23, 2021 Better Business Bureau of Metropolitan Dallas, Inc. 1601 Elm Street Ste. 3838 Dallas, Texas 75201 RE: ****** ******* - Case # XXXXXXXX To Whom It May Concern: On August 18, 2021, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank Mr. ******* for the opportunity to address his concerns regarding a payment dispute. Exeter has thoroughly investigated his complaint and made the following determination. On June 28, 2021, ****** ******* and Lauren Carver signed a Retail Installment Contract ("Contract") for the purchase of a vehicle with Parks Chevrolet Inc, which assigned the Contract to Exeter. The Contract payment schedule stated 60 monthly payments of $503.72 beginning August 12, 2021. On August 2, 2021, Lauren Carver made a one-time payment in the amount of $503.72 through Exeter's automated phone system. On August 3, 2021, Exeter's records indicate that Lauren Carver also set up recurring payments through Exeter's online customer portal, with the first payment scheduled on August 12, 2021. On August 16, 2021, Lauren Carver spoke with a customer service agent ("CSA") to verify if Exeter would still draft the recurring payment even after a one-time payment has been made. A one-time payment will not cancel a recurring payment scheduled. The recurring payment would have to be manually cancelled by the customer. Unfortunately, the CSA provided inaccurate information. Exeter apologizes for any inconvenience this may have caused you. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If Mr. ******* has any questions about these or any other concerns, Exeter encourages him to contact the Office of the President at 877-877-4943. Sincerely, Office of the President Exeter Finance

• Initial Complaint

  08/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To Whom It *** Concern My name is Ms ********* ******. I have been trying to obtain a Letter of Release of Lien from Exeter Finance. I contacted the institution in June 2021 until present. The original Title was misplaced during a move from Saudi Arabia. I have been told simply it has been emailed to you and mailed. I have yet to receive it. I have been recently diagnosed with Metastatic Colon Cancer and I want to give the vehicle to my Son as a gift. I am hoping that you can provide me with some assistance in this matter. V/r Ms ********* ****** US Army (Ret) Email: ***************@gmail.com Phone: (XXX) XXX-XXXX

  Business response

  11/03/2021

  Business Response /* (1000, 5, 2021/08/26) */ August 26, 2021 Better Business Bureau of Metropolitan Dallas, Inc. **** *** Street Ste. **** Dallas, Texas XXXXX RE: ********* ****** - Case # XXXXXXXX To Whom It May Concern: On August 16, 2021, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank Ms. ****** for the opportunity to address her concerns regarding the Lien Release ("LR") for her vehicle. Exeter has thoroughly investigated her complaint and made the following determination. Ms. ****** originally contacted Exeter on June 18, 2021, to request a copy of her LR. As requested, the first copy of the LR was sent on June 21, 2120, to the address provided by Ms. ******. Exeter re-sent the LR multiple times via mail and email after Ms. ****** notified Exeter that it had not been received. On August 17, 2021, Ms. ****** confirmed that she had received the copy of the LR via email on August 13, 2021. Ms. ****** was advised that an original LR would likely be required to change the registration, as such, a duplicate LR was generated and sent to Ms. ****** via FedEx on August 17, 2021, at the address she provided. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If Ms. ****** has any questions about these or any other concerns, we encourage her to contact the Office of the President at XXX-XXX-XXXX. Sincerely, Office of the President Exeter Finance

• Initial Complaint

  08/03/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a car from Exeter Finance that ultimately was repossessed I did some research in regards the repossession laws here in Florida and I believe my rights have been violated. On a notice dated 3/5/2019 I was notified that the car would be listed for sale some time after 3/12/2019 but the notice does not state a date, time, or place and the notice also did not come with explanation of the balance owed to obtain the car back. According to Florida statue 537.012: "At least 10 days prior to sale, the lender shall notify the borrower of the date, time, and place of the sale and provide the borrower with a written accounting of the principal amount due on the title loan, interest accrued through the date the lender takes possession of the titled personal property, and any reasonable expenses incurred to date by the lender in taking possession of, preparing for sale, and selling the titled personal property". I would like this account deleted from my credit report.

  Business response

  11/09/2021

  Business Response /* (1000, 9, 2021/09/02) */ September 1, 2021 Better Business Bureau of Metropolitan Dallas, Inc. 1601 Elm Street Ste. 3838 Dallas, Texas 75201 RE: ******* ***** - Case # XXXXXXXX To Whom It May Concern: On August 5, 2021, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank Ms. ***** for the opportunity to address her concerns regarding statutory notices. Exeter has thoroughly investigated her complaint and made the following determination. On June 12, 2014, Ms. ***** signed a Retail Installment Contract ("Contract") for the purchase of her vehicle. The Contract payment schedule stated 72 monthly payments of $477.87 beginning July 27, 2014. On March 5, 2019, Exeter sent a "Notice of Our Plan to Sell Property" to Ms. *****'s address on file. All the applicable requirements per Florida statute 679.612 were met. The Florida statute 537.012 mentioned in her complaint is only applicable to title loans and Exeter is not a title loan lender. Ms. ***** also called in on March 5, 2019, to inquire about retrieving the vehicle. She was advised she would have to speak with our specialized team to pay off the account since it had already charged off due to the delinquency. On April 5, 2019, the vehicle was sold at a private auction, and on April 26, 2019, the "Explanation of Calculation of Surplus or Deficiency" notice was sent to Ms. *****'s address on file. Under a separate cover, copies of the "Notice of Our Plan to Sell Property" and "Explanation of Calculation of Surplus or Deficiency" notices will be mailed to Ms. *****'s address on file. Per Ms. *****'s request, Exeter has reviewed her file and deleted the tradeline on this account. Please allow 30 days for this to reflect on her credit report. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If Ms. ***** has any questions about these or any other concerns, we encourage her to contact the Office of the President at 877-877-4943. Sincerely, Office of the President Exeter Finance

• Initial Complaint

  08/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  dealership sent in a payoff check for my old car, Exeter called and wanted a payment, I informed them it should be paid off. Exeter stated they have not received the check. I called the dealer and they sent me copies from their bank where exetor deposited the check almost a month ago. Everytime I call exeter they just give me the run around and say Im still liable for the money. I sent them copies of the check they cashed

  Business response

  10/17/2021

  Business Response /* (1000, 5, 2021/08/12) */ August 12, 2021 Better Business Bureau of Metropolitan Dallas, Inc. 1601 Elm Street Ste. **** Dallas, Texas XXXXX RE: ***** ******- Case # XXXXXXXX To Whom It May Concern: On August 4, 2021, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank Mr. ****** for the opportunity to address his concerns regarding his payoff check. Exeter has thoroughly investigated the complaint and made the following determination. On April 27, 2018, *****. ****** and ***** ****** signed a Retail Installment Sale Contract ("Contract") for the purchase of a vehicle. The Contract payment schedule stated 60 monthly payments of $210.85 beginning June 11, 2018. On July 7, 2021 Exeter received a payoff check from Toyota of ******** in the amount of $4,099.32. Unfortunately, due to an error, the payoff check was not applied to the account until August 3, 2021. Exeter sincerely apologizes for any inconvenience this may have caused. The payoff has been reapplied to the account with an effective date of July 7, 2021, and Mr. ******'s credit report will be updated to reflect the account as paid off in July 2021. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If Mr. ****** has any questions about these or any other concerns, Exeter encourages him to contact the Office of the President at XXX-XXX-XXXX. Sincerely, Office of the President Exeter Finance Consumer Response /* (3000, 7, 2021/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did make it right. But I had to call and call and call. I had to fax them copies. I had to call the dealership and get them involved. Everytime I called I got the same response. Nope we have never got a check. You are still liable for the payment. The entire time the money was already deposited into their account. I asked for a call back on this issue and they told me no they don't do that. But they can sure call and ask for a payment I do not owe. This could have dinged my credit but they did not care nor did they make any attempt to find out what was going on until I sent the copies of the check. Then they knew they were screwed. I want them to tell the truth. That they were not really concerned with finding the check or what really happened to my credit. They just wanted what they thought they were owed. Business Response /* (4000, 9, 2021/08/18) */ August 18, 2021 Better Business Bureau of Metropolitan Dallas, Inc. 1601 Elm Street Ste. **** Dallas, Texas XXXXX RE: ***** ****** - Case # XXXXXXXX To Whom It *** Concern: On August 16, 2021, Exeter Finance LLC ("Exeter") received notice that Mr. ****** had additional concerns that he wanted to bring to Exeter's attention regarding the complaint filed through the Better Business Bureau on August 4, 2021, regarding his payoff check. While we regret that Mr. ****** is not satisfied with Exeter's response, we believe that his concerns have been fully addressed regarding the payoff check. In our initial response, we advised that regarding the payoff, Exeter's records reflect the check was received on July 7, 2021, in the amount of $4,099.32. The payoff check was applied with an effective date of July 7, 2021. Mr. ******'s credit report will be updated to reflect the account as paid off in July 2021. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. If Mr. ****** has any questions about these or any other concerns, we encourage her to contact us at XXX-XXX-XXXX. Sincerely, Office of the President Exeter Finance Consumer Response /* (2000, 11, 2021/08/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm not satisfied but I can tell they will not just admit they are a bad company. So I guess close the case

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