Complaints

This profile includes complaints for Reliant Air Conditioning's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reliant Air Conditioning

  PO Box 166169 Irving, TX 75016-6169

  
• 

  Reliant Air Conditioning

  3250 Story Rd W Ste 106 Irving, TX 75038-3544

  
• 

  Reliant Air Conditioning

  7001 Boulevard 26 Ste 310 North Richland Hills, TX 76180-8813

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** determined to be defective and leaking by Reliant Air Conditioning . The system was installed April of 2022. System has enhanced parts warranty 4/18/2032. Reliant Air Conditioning **********************************************************, says they don't know who makes ***** ** and I will have to buy a new Carrier coil and compressor for $8979 plus labor to install. This is straight up fraud. I want warranty service! They Charged $98 and are pretending that they don't know that the entire system has a 10 year warranty and tried to get me to sign a $10,000+ order to install a new system to replace the one that is under warranty.

  

  Business Response

  Date: 06/13/2025

  The initial service visit took place on the weekend; the technician was not able to determine the warranty status and recommended a placement. We later were able to confirm the warranty status and have since completed the repair for the customer honoring the warranty. The repair was completed on 6/3/25

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a disabled senior citizen, and I called reliant on 8/12/24 at around 12 PM because my air conditioner quit cooling. Reliant put us on the schedule later that day. Tech came out and said that a circuit board was bad and needed to be replaced. Tech ordered part but they wouldnt be in until the next day. Charged the $69.00 trip charge and $432.80 for the parts and left. Another tech came by the next morning, 8/13/24, and replace the part. It quit cooling around 12am on 8/13/24. We called reliant at 2:30 in the morning to make them aware that the system shut off completely. I asked them to please have somebody out there first thing in the morning to look at my system. I called Reliant at 8am to find out when they fix the air conditioner. No one was aware that I had any issues. Told me I am on the schedule between 11 A.m. and 2 PM today 8/14/24. I waited and called back to fine I had a new timeframe 3-5pm. I reached out to manager and have gotten no help. I got a call from manager telling me someone was on the way. The tech found another issue with the unit outside. They mentioned they can order the part wait for it to come in and then they could come out and install. Charged $185 to purchase the part. We even asked the tech why he didnt catch this issue the first time he was out. He got frustrated and kick some rocks that were nearby in the yard then went to his van. 8/15/24-spoke to ***** at Reliant. I asked when the tech would be out to install the new $185 part I had just purchased. ***** said I was not on the schedule today someone would be going to pick up the part later today and would not be put in today. I reminded her their website says 24/7. After I posted review on ******* reliant got tech to come right out to fix issue. 8/16/24 at 12 midnight the system shut down again. We are done with Reliant! All I needed to be told was that the Air conditioning system needed to be replaced. We replaced with system not w Reliant. Spent $686 for nothing.

  

  Business Response

  Date: 08/30/2024

  Reliant Air Conditioning acted in good faith when servicing Mr.Armstrongs system. We were contacted on 8/12/24 and were able to send a technician out the same day to complete a diagnosis. During the visit, the technician identified the system was giving a fault code indicating the defrost board on the condensing unit needed to be replaced. Per standard operating procedure, Reliant Air Conditioning confirmed the **** system still had an existing warranty that covered the parts. Due to the existing warranty, it was not necessary to recommend replacing the entire system. Reliant Air Conditioning procured the necessary part and was able to return the next day to complete the repair. The system was operating and cooling when the technician completed the service.

  
  ********************** reached out again on 8/14/24, advising the system was not cooling again. The same technician was sent later that afternoon to complete further diagnostic. Unfortunately, upon arrival the technician found the low-pressure switch had gone bad. Since we had previously determined the system had an existing warranty, Reliant Air Conditioning proceeded with repairing the system versus replacement. The part was expedited given the circumstances and we returned on 8/15/24 to complete the repair. The technician tested the system after completing the repair to verify it was operating as designed.

  
  Reliant Air Conditioning has not had any further contact from ********************** advising his **** system was not working, nor had we been notified at any point that he wanted to consider replacing the system versus repairing.If he had contacted us, we would have gladly applied the cost paid for the repairs towards a new system. Our main goal is to provide the customers with a resolution at a fair price. We do not recommend unnecessary repairs or recommend replacing if we do not feel it is not needed. 

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reliant Air performed annual service to 6 weeks ago as well as a capacitor replacement on 1 of our 3 units. Two techs arrived. One was in training. The trainer could not climb the stairs due to a back injury & was not with the tech in training. As part of this annual service, our lines should have been checked, blown out & cleaned by the techs. We paid for the ******************* continued membership. It was raining that day & has been rainy most of the days since the ************* units have not really had to do a lot of hard work until this last week & maybe only a few other days in the last month.Yesterday (only 6 weeks from service) we noticed a drip line leaking outside. Enough leaking to call our attention to this. The drip pans under the inside units are completely dry. The filters are new & clean. There are no systems issues, there are no faults on the thermostat, everything is running fine. It's apparent that the primary line needs to be blown out, or similar, & was not done - or done correctly - during the most recent service.Reliant stated that they would communicate with us so that we could send our technician the pictures and videos of the leaking line. They never did.Reliant called us back today to schedule the service but stated they would verify to me that there was no charge. They never called us back. Then they sent a text to us to inform us that their tech was on the way. We called Reliant to verify that there was no charge & was then told that "*******" (supervisor) stated that we will be charged a trip charge & have to pay for this service that was not done by their tech in training and trainer during our recent annual service. We couldn't speak to "*******".Reliant just needs to come blow out the lines that they missed!!To note: Reliant installed our units when we built our house 8 years ago and has performed all service, maintenance, repairs and replacements this entire time. We have been an ongoing ********* member, as well.

  

  Business Response

  Date: 07/12/2024

  Reliant Air Conditioning agreed to run the job for the customer at no charge. The service call was completed on July 11, 2024. This matter has been resolved. 

  Customer Answer

  Date: 07/16/2024

  Please disregard our BBB complaint for Reliant Air Conditioning. Although the supervisor ("*******") was quite condescending & intentionally argumentative, Reliant did send a technician out today at no cost to us. Actually, it wasn't until I went to ************ before they attempted to remedy the matter & finally agreed to send someone out at no cost to us. They have resolved the issue caused by their failure to complete tasks when they performed our routine maintenance 6 weeks ago.
  *********************
  

  
  

• Initial Complaint

  Date:06/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our home was built in 2012,used as a model home till we purchased it in 2019.Reliant air installed the **** system 2012.We had Reliant out in excess of 6 times trying to resolve a temperature variance in a bedroom to no avail. In June 2024 we had reliant come out for the same problem with our guest bedroom,we were informed by the service tech that the cause of the problem was the size of the air duct to that bedroom was to small in diameter and needed to be corrected! Two days later after I placed 3 calls to their customer service Mgr ( ****** ) she told me that the system was out of warranty and it would cost $415.00 plus a $69.00 service call to correct the original installation problem!!

  

  Business Response

  Date: 07/12/2024

  Reliant Air Conditioning agrees with **************** that the **** equipment was installed for the builder, ***** Homes, back in 2016. The house was used as a model home until **************** purchased the home in 2019.

  
  At the time he took possession of the home, no labor warranty existed with Reliant Air Conditioning. We have sent technicians out to the home as a courtesy to the customer back in 2020; the last of the visits occurring on 8/13/2020. No additional issues were reported, and the issues was deemed resolved.

  
  The customer has recently reached out again asking if we would reassess the system. Reliant advised **************** that he does not have an existing warranty and would need to charge a diagnostic fee for the service. The customer disputed the charge, and as a result we agreed to reduce the price to $69. *************** verbally agreed to the price on a recorded call. Reliant Air Conditioning has provided our recommendations for some duct modifications and quoted a price of $415 which we feel is a fair price for the work needed. As of today, *************** has not paid for the service completed.

  
  Reliant Air Conditioning has serviced the customers home in good faith and has gone above and beyond by providing courtesy visits regardless of the fact that he had no existing warranty with us.   

• Initial Complaint

  Date:06/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have purchase 2 brand new air units from this company less than 2 years ago paid a lot of money and have been promised warranty for 10 years. During installation they were so accommodating and attentive but not after they got paid. Less than two years one of the units is broken and requires serious repair. Now the company just drags us and we have been without air in ***** in 100 degrees for almost a week. We have 4 kids that have to sleep on the floor down stairs because all bedrooms in our house are upstairs with broken air. This is unacceptable and ridiculous! I am considering taking them to court for ripping us off. The air still broken and they are nowhere to be found.

  

  Business Response

  Date: 07/01/2024

   We apologize for the inconvenience the Hartsfield family experienced.
  The failure of the component is unexpected; we understand the negative effects it
  can have on a household and our goal is to provide a resolution as quickly as
  possible. When a failure happens Reliant Air Conditioning works with the manufacturer
  to order the replacement of the failed part and schedule the repair as soon as
  possible based on our service capacity once that part has been received. This
  same process was followed for the Hartfield’s.

  
  Reliant completed the diagnostic on 6/24; the part was
  ordered within 24 hours of the date of service. Reliant Air Conditioning received
  the part within 48 hours of ordering and the customer informed of its arrival.
  We spoke to the homeowner on 6/27; the first available day was July 1st.
  The appointment was created that same day, and the homeowners were placed on a
  cancellation list. Unfortunately, we were not able to move the up appointment
  up and the job was completed as promised as a 1st stop on July 1st.

  
  Reliant Air Conditioning understands the homeowner's
  frustration; however, all activity (ordering/ receipt of the part and
  scheduling the return visit) were all completed prior to the initiating of this
  complaint. 

  Customer Answer

  Date: 07/01/2024

  The air was fixed today, however we were charged $1200 for less than 2 hours of work . The unit is under warranty so we are not supposed to pay for anything but the labor. I refuse to pay for anything but the labor and there is no way the labor cost $1200 for this quick repair. Outrageous! I feel like we are being taken advantage of. 

  Customer Answer

  Date: 07/03/2024

  I am rejecting this response because:   Whatever they tried to fix is not fixed, in fact I doubt that they even replaced the broken part. The air is out! I am sure they will take their time to come here again. What a nightmare company with incompetent technicians, who couldn’t determine the problem or fix whatever needed to be fixed leaving us without air for a week and after that wait it is broken again 

  

  Business Response

  Date: 07/09/2024

  Reliant Air Conditioning
  has completed the repair in good faith. As of today, 7/9, we have not received payment
  for the work completed. The homeowner’s reported an issue after the repair was
  completed. Reliant Air Conditioning returned 7/3 to inspect the system and on 7/4 to complete a fix of a leak
  at the thermal expansion valve which was related to the work completed. The homeowner
  have not reported any additional issues.

  We understand
  the customer’s frustration regarding the failure of their HVAC equipment that
  was installed in 2022. The issue was because of a manufacturer’s defect. Reliant
  Air Conditioning has resolved the issue per the terms of the manufacturer’s
  warranty. The specifics of the warranty state the customer has a 10-year parts
  warranty meaning, if a part fails, the warranty covers the part; however, the
  labor and any additional supplies needed are not covered.
  

  Reliant Air Conditioning
  has taken steps to provide a resolution for the homeowners, including reducing our
  cost of the repair by 20% and standing by our work to complete a follow-up
  service. We will be reaching out again to finalize the outstanding payment due. 

  Customer Answer

  Date: 07/10/2024

  I am rejecting this response because:  you are charging us $1200 for the work completed, there is no way that the labor cost this much it was less than 2 hours of the initial repair that failed. Our unit is under warranty so all parts and all issues due to failed parts is not going to be covered by us. Send us more realistic bill that includes labor only as per agreement and we will cover the cost.

  

  Business Response

  Date: 07/17/2024

  Mr. and Mrs. Hartsfield have a warranty that is provided by
  the manufacturer, Lennox. The terms of the warranty reflect the customer has a 10-year
  parts warranty. During our initial visit, Reliant Air Conditioning identified
  a leaking evaporator coil. Per the warranty, Lennox provides the coil; the warranty
  does not cover the cost for a licensed technician to complete the
  installation of the replacement part, nor does it cover any additional supplies
  such as refrigerant. Reliant informed the homeowners of the cost of the repair upfront
  and completed the repair as agreed upon. Reliant Air Conditioning also recommended
  reaching out to the manufacturer to see if they (Lennox) would be willing to
  provide additional assistance with the repair.

  In good faith we also returned to check the system when the homeowners
  notified us the system was not cooling after the repair. During the follow-up
  visit, Reliant identified a separate issue that was unrelated to the work originally
  done and completed repairs at no cost. The Hartfield’s were provided video proof
  to support both repairs were needed. Additionally, we have agreed to reduce the
  cost of the repairs, understanding that the repairs are unexpected on a system of
  this age.

  
  The Hartfield’s have been provided our final cost for the
  repair $934.00

  Customer Answer

  Date: 09/09/2024

  I am rejecting this response because:   The refrigerant is not part of the labor and it was lost due to the fail of the unit, it is just as much of the part of the unit as the coil, it does not qualify as the labor. Do no, you will need to come out with more reasonable quote that includes labor only per our agreement. 

  

  Business Response

  Date: 09/09/2024

  The warranty provided by the manufacturer, Lennox, only
  covers the parts. Lennox does not consider refrigerant to be a part. This is standard
  across the HVAC industry; none of the major HVAC companies that Reliant Air Conditioning
  does business with cover refrigerant.

  
  We stand by our work.  Reliant Air Conditioning has discounted the
  initial repair to $934 and completed the second repair at no charge. The
  Hartfield’s have been provided our final cost for the repair $934.00.

  Customer Answer

  Date: 09/09/2024

  I am rejecting this response because:   Second repair 2 days later at no charge? Meaning after your first technician failed to complete the first repair? That’s a joke. Ok, that’s fine, I will let my husband know to move forward with lawsuit. 

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reliant Air Conditioning replaced our entire HVAC system. Two new units plus duct work. It is now summer, and the air flow upstairs is not working properly. On inspection we see that the ductwork for second floor has two tight, right angles. This is obstructing air flow, and upstairs rooms are not cooling. Reliant agreed to send a person to look at work for a $99 fee, but said most likely any fixes will not be covered, because two much time has passed. The installation has done as part of the full remodeling of the existing house. We have only been living in house since the fall, and so this is our first summer, and first reason to see something was wrong.This is a brand new system, that was not installed correctly, and I would like Reliant to fix the work the originally did.

  

  Business Response

  Date: 06/28/2024

  We apologize to ********************** for the inconvenience experienced as a result of the workmanship issues related to the installation completed in May 2023. Reliant Air Conditioning has refunded the diagnostic cost for the service run on June 24th and have agreed to correct the air flow issue caused by the faulty ductwork. The repairs are scheduled to be completed on Monday July 1st. We appreciate his patience and are thankful he has allowed to provide a resolution. 

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have AC Systems at my house from Carrier, and they are under warranty. Last week I found some issues (AC is not working properly, taking too much time to cool down, because fan is not working). I called Reliant (Authorized Carrier technicians) and they said its $99 for labor and checking. A technician came and did the inspection and charged me $99 for labor and $461 for the parts. I told him that I am under warranty and the parts are free. Then he made me convince that its the pro-rated charge for the parts and the parts are not 100% free under warranty. I paid the amount and next day I clarified this with Carrier customer service person. She said the parts are 100% free under warranty and instructed me to call Reliant and ask them to reimburse the money they charged for parts. When I called Reliant they were not cooperative and reluctant to pay back the amount for the parts. They agreed to pay 20% of the money as a settlement. I did not accept this resolution, thinking they might be doing the same to many of their poor customers like me. I called back Carrier customer service and explained the situation and they said they are helpless and instructed me to register the complaint at BBB. So I request you to take action and stop Reliant from taking money from their customers illegitimate ways. Thank You

  

  Business Response

  Date: 06/17/2024

  Reliant Air Conditioning apologizes to ************** for any confusion or misunderstanding regarding the cost associated with the service completed on 6/1 and 6/7.
  ************** is outside of his labor warranty; however, he has a parts warranty through the manufacturer. Since he does not have an active labor warranty, a diagnostic fee of $99 is charged for the initial service. Once the issue has been determined, the customer is provided with an estimate which includes the needed repair(s) and the cost for a licensed technician to complete the service. ************** was provided with an estimate at the time of the service and was sent a copy by email. ************** approved the needed repairs and the cost to complete the work. After the service was completed, ************** called in to question the price. We reassured him the price for the service was accurate.The line items on the invoice reflect **Use only when the part is covered under Manufacturers Warranty** this ensures the customer is not billed for the part.In good faith we offered the customer a partial refund which he declined. This matter has been researched and Reliant has confirmed the prices assessed are accurate and the price was agreed upon by **************. 

• Initial Complaint

  Date:04/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Recently we had hail Damage on our roof and filed a claim through our homeowners insurance company which resulted in a full roof replacement. When he roofers came out and the aC repair company came out the found that antifreeze line was not properly installed. And unfortunately was hit during the process resulting in us the homeowner paying out of pocket for the company mistake. We are already coming out of pocket for the roof but now For for a AC that was not properly done! I called reliant and the container service rep said they wont reimburse me they house passed inspection which everyone says its not . They also said they can inspect it for 99 Dollars . She wouldnt let me speak to a manager she spoke to our AC person ( his contact information is Air repair pros contact number ************ ) name is ********************* who said he would vouch for us.

  

  Business Response

  Date: 05/07/2024

  Reliant Air Conditioning is deeply sorry to hear of the situation Mr. ***** ********************* are experiencing. We installed the **** system in January 2019 as a subcontractor for their builder, *****************. As part of their (***********) process, the builder inspected our work, and the City of Little Elm completed an inspection to ensure everything was done within code. The City of ********** approved our work. In instances were a violation is identified,the city will Red Tag the work and would not allow the sale of the home to be finalized until such violations are corrected. The city did not identify any violations on their home.
  Additionally, an 11-month inspection is generally completed by a third-party inspector to identify any issues before the homeowners one-year warranty expires. No issues have been brought to our attention.
  ********************* contacted our office on 4/29/24 to notifying us on of the situation. During the call the phone agent was working closely with her immediate supervisor to address the customers concerns. At no point did the agent refuse to escalate the call, nor did the supervisor refuse to take the call. In most instances our front-line agents are trained to handle the customer concerns. What was conveyed to ******************* is that when the system was inspected, there were no issues identified, nor has there been a report of an improper installation. We offered to send a technician to evaluate the situation,however a fee of $99 would be assessed since the customer was outside of the warranty period. As an alternative, ********************* provided photos from a third-party **** company. The photos were reviewed by our management team; we have not identified any issues of an improper installation.
  It is unfortunate that this issue occurred; however, Reliant Air Conditioning assumes no fault in this matter.  

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new AC/heating system from Reliant air conditioning 3 years ago. To date it has NOT been installed properly nor fully installed. I was sold a unit that was not right for my home and they knew that. I was never advised of this til recently. I made every attempt to get this system removed from the first month I had the system. I was on a first name bases with the supervisor at the time. Thats how many times i called. Reliant sent MANY techs out several times and finally 1 tech advised the Supervisor that i was not making this stuff up and THE SYSTEM WAS INSTALLED WRONG!. Even after that... i was calling and calling and calling. NO ONE ever fixed this system properly. After a huge blow up with the NEW supervisor, they quit servicing my area. I only found this out when i called for service. Amazingly they service every city around mine and i have seen their trucks in my city thus i believe they just quit servicing me instead taking responsibility for their bad, unfinished work. From the beginning i asked them to just take the system out and put a different one in and they said NO! From the first month to when they quit servicing me i have asked to speak with or get contact info for Owner. I was told NO! I have been told everything that Reliant wont do for me. I reached out to ****** and they sent a supervisor out and he is the one who told me the system is installed wrong because the system isnt right for the wiring I have. NOW come on! someone needs to fix this and now. i am paying on a sytem that does not work properly and isnt right for my home. I want to speak with the owner. I want the owner to come out to my house and see this himself. I dont want to deal with anyone except the owner. His people have done wrong by me and i have had enough. MY file at Reliant just happened to be deleted when they were transfering to a new OS. Amazing! I have ALL the paperwork here in a file. Thank you.

  

  Business Response

  Date: 01/22/2024

  This past summer Reliant Air Conditioning and ****** agreed to install an upgraded heat kit for *****************. On May 3rd *****************************, the ****** Representative, sent an email communicating that the repair would be completed at no cost; however, there was some electrical work that needed to be done on her end before we could do so.  ****************** provided the specifications to provide the electrician to ensure the ******************* home has the proper amperage to support the new heat kit. The expectation was ***************** was to notify ****** and Reliant Air Conditioning when the electrical work was completed, at which point Reliant Air Conditioning would complete the repair.As of today, we have not heard back from *****************.
  
  Reliant Air Conditioning has attempted to contact **************** today, January 22, ****. A voice message was left, and we are waiting for a response.
  
  I have attached the email sent to ***************** in May 2023.

  

  Business Response

  Date: 01/22/2024

  The file did not appear to load. I am attempting to load the message again. 

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Minisplit air unit at their advice to replace a geothermal unit that they could not ( or were not interested in ) replacing It ran fine for about 4-5 months, then started experiencing problems including a freezeup in January. No one responded to my calls .IN late May, early June, it starts leaking and continued to leak for weeks util they finally responded. The damage by water was extensive into ceiling, walls and closet below unit, and room below. After 6 weeks dealing with them, mold became an issue and was pervasive. When they finally threw up their hands and turned it over to their liability insurer, ***** , mold was pinwales, floor and sheetrock everywhere.***** recief problem on July 14, and did not even get around to responding until after Labor Day. Then they refused to do anything about mold , saying it was not part of their contract. I spent my money ($1200.00) TO HAVE MOLD PROTOCOL done , then got bids from ****** to *******, I went with the lower bid and they were exceptional, but now I am out $4300.00 plus much angst dealing with what should have been taken care of by Reliant. They keep putting off saying boss is out of town, etc, but then no one calls when he supposedly returns . After much trouble with ***** and their failures, I finally got them to agree to do the repairs, but they will not issue a check until I sign off on all responsibility o them and Reliant. I cannot do that until Reliant does the CORRECT thing and pays me back for the damages I incurred. I had hired lawyer at one point,but did not proceed since Reliant and ***** insisted that they would do the right thing. Now, SIX MONTHS later , nothing has been solved except what I paid for. Now , I must repair all the damage sheetrock, walls, floors and rebuild rotted cabinets.Rl]eliant came out and removed the mini split, and just let us with no unit . Now we do not even have the a/c. that I paid ******** have called twice to replace.Look like Litigation is in order,

  

  Business Response

  Date: 11/28/2023

  As of the time of the complaint, Reliant Air Condition had already offered a resolution to ********************** to remedy the matter.
  
  Reliant Air Conditioning contacted ********************** on November 6th to inform her we agree to cover any out-of-pocket expenses related to the water damage not covered by the insurance claim. On November 8th,Reliant returned to their home to fix a leak in the refrigerant lines and to temporarily remove the mini-split system to allow the remediation work to be completed. We have a follow-up job scheduled for today, November 28th,to reinstall the mini-split and new indoor head. The technicians are bringing a check in the amount of $4300 along with a release form for ********************** to sign agreeing the matter has been resolved. 
  
  Reliant Air Conditioning has worked with ********************** in good faith to provide a resolution we feel is acceptable to both parties for this unfortunate circumstance.