Business ProfileforDry Force Corp

On 9/10/2023, Dry Force was called out to assist with flooding water from our main bathroom to other areas of our home. We were told that insurance would pay for the mitigation and remediation of the flooding. We were not advised that we would be responsible for the difference between what was invoiced and what our insurance deemed an acceptable invoice for Dry Force's work in our home. 9/11/2023 Dry Force returned to our house to begin the dry-out process. Unfortunately, my husband and I were diagnosed with COVID. On the same day, they packed up and left. The following week, they returned and began the process again. However, in the meantime, being ill, my husband and I used fans to dry out areas of the house and pulled up the carpet in the main bedroom to avoid any additional damage. Upon their return, we were told that multiple areas of our home were impacted, even areas without water flow. We advised that we would not agree to additional work until our insurance company approves the estimate. They left three dehumidifiers in our home from Thursday to Thursday. We turned them off on Saturday. I called to have them picked up starting the following Monday. No one came to secure the equipment until Thursday evening after multiple calls and emails.We should have been provided with the estimate that was provided to our insurance company. We were told that the delay was due to our insurance company needing to be more responsive. Finally, we decided to discontinue the work with Dry Force after several delays and unresponsiveness from our project manager. The bill provided to our insurance company was $9,099.19. We were being charged inappropriate fees for work that was not completed. It is as if we had agreed to their fees and the insurance paid them. We would not owe anything. However, we discontinued the work, so we are being "punished" for not following the plan. My insurance company approved $2,045. 47 for the work completed. We paid the amount to Dry Force after they refused the payment. They have since been harassing us for $2,813.50, which has now increased to $3,343.31. I have asked multiple times to send me an invoice indicating precisely what we are being billed. I have received an invoice with an itemization that does not match the amount I am being told to pay. I have received an invoice that amounts to $2,813.50 with no details. We have been threatened with collection scare tactics such as a lien will be placed on our home. I wrote to the president of Dry Force for assistance and have yet to receive a response. I asked for arbitration, and I was told that I had signed the contract and was responsible for the balance. The contract was signed at 9:53 pm, after returning home from traveling to find my home flooded and seriously ill with COVID. Nevertheless, the original agreement for services was not completed and signed under emotional and mental duress, making the contract null and void. We are being asked to pay for services but have yet to learn what we are being held responsible for paying.