Reviews

This profile includes reviews for Veteran Energy USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Veteran Energy USA has 3 locations, listed below.

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  Veteran Energy USA

  6555 Sierra Dr Irving, TX 75039-2003

  
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  Veteran Energy USA

  PO Box 660361 Dallas, TX 75266-0361

  
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  Veteran Energy USA

  200 W John Carpenter Fwy Irving, TX 75039-2003

  

Review Details

• Review fromPhillip R

  Date: 08/24/2026

  1 star
  This review is based on my experience terminating my service due to a military move. That handling was completely botched, ruining an otherwise good experience with the company. Let me be upfront that I had no issues with starting or receiving services for the two years I was with Veteran Energy.I set my termination to coincide with my moving out of the home for a military move. There was no mention or reminder of a termination fee or document requirement, and since I was just over two years with the company and no other service provider had every had an early termination fee after two years I thought nothing of it. Service terminated, I moved, all was fine until I got the bill a few weeks after moving. The bill included a termination fee. I called, explained I moved for military reasons, and was told to terminate my autopay and allow the company to resolve the matter since they would not charge the termination fee for a military move. I did so and waited. The next contact from the company was about paying the full erroneous bill, termination fee included. I explained the situation, was told to provide one piece of documentation, which I then sent. The next contact again wanted me to pay the erroneous bill, I repeated the situation, and was asked to wait. The next contact, same thing but I got a supervisor who then told me another document to send, which I then sent. Next contact, same thing, repeat situation, they checked and saw everything was there and said it should resolve and they would contact me again. Now I've been contacted by an external agency for debt collection - that was how I found out Veteran Energy finally resolved the termination fee, they never bothered to contact me. No call, no email. As promised, the moment I found out the termination fee was deleted I paid the bill. If you want to use Veteran in your name, figure out your PCS process. I need nothing further from you now that you've finally sent a correct bill and I've paid it.

• Review fromPhil D

  Date: 08/07/2026

  1 star
  I was a loyal customer of REMOVEDfor 10 years and never missed a single payment. Recently, I fell ill and accidentally missed my payment deadline by just two days. Instead of receiving a courtesy phone call, an email notice, or a gentle reminder, the very first communication I received was a harsh letter threatening to disconnect my services. To make matters worse, they actually charged me a $19.95 fee just to issue that disconnection notice. They literally make you pay them to send you a threat.After a decade of perfect payment history, this complete lack of empathy and predatory fee structure prompted me to look closely at my bill and shop around. I discovered that their electricity rates are significantly higher than competitors. Furthermore, do not let the name fool you into thinking they offer substantial support to the military communitymy "veteran discount" averaged out to a measly $1.64 per month. They do not value loyalty or the veterans they claim to support. Look elsewhere for your energy needs.

• Review fromDavid I

  Date: 03/06/2026

  1 star
  This is the worse energy company ever. They increase ur tariff without u know, idk how they get those 5 stars. Call other energy companies u will see difference, I got a bill of $500+ in a month from regular average 200.

• Review fromNowell B

  Date: 12/19/2025

  1 star
  REMOVEDcustomer service. Little to non communication about payment interruption for a system upgrade. In my case no communication about the delay. Way overpriced for smaller use of power. Would not recommend.

• Review fromKimberly Y

  Date: 12/09/2024

  5 stars
  I have used Veteran Energy for almost 5 years now, they are great. We have never had an issue.

• Review fromDAVID B

  Date: 09/05/2024

  1 star
  I Requested to receive my electric from them in May of 2024, and they replied it would happen, but did not until July, and then they said they supplied it to my neighbor under my name. I finally was able to contact them, and they supplied my house, months after my first request. Now they are seeking additional funds, because of their errors on wrong house, and my moving on from them. Never do any business with them, because of how they conduct themselves in service and in business.

• Review fromRodney L

  Date: 04/09/2024

  3 stars
  Not impressed with their call center.I cancelled my service with Veteran Energy today. It was an unnecessarily difficult task. I had received an email stating that my contract expired on the 29th of March. Turns out I am then automatically renewed month to month after that versus just ending the contract. I have not been at the address since March 22nd and now I am expected to pay for the service from the 29th until now. That is silly enough. Turns out calling to cancel service puts me with a call center out of the country. I do not hate the company for outsourcing, but the REMOVEDscript they have to follow when you call to cancel is ridiculous. From the verification process to the person asking me questions that I have already answered or told them upfront made the experience painful. The good part? I was able to manage all my billing and payments through their website. That was easy. Never lost service and the plan rate was competitive.

• Review fromJeanne H

  Date: 01/17/2024

  1 star
  My electricity was turned off during one of the coldest days of the year. I am a REMOVEDveteran 98 years old. Why???

• Review fromVance F

  Date: 01/09/2024

  1 star
  Terrible company.Terrible customer service.REMOVEDreach a supervisor and agents can't speak clear English.On hold for over 20 minutes.Do not do business with this company!!!

• Review fromPhoebe T

  Date: 01/05/2024

  1 star
  I give them no stars! They lie they steal they over charge and they need to be investigated for fraud and fraudulent activity. They take money from their customers by overcharging. I live in a two bedroom apartment and I have never paid a light bill for over $100. The electric company I was with was brought out by this ??show company! The ignorance unprofessionalism, offshore team as well as corporate office never answers your questions directly its always indirectly! They stole my $250 deposit that I was supposed to get back if I decided not to go with them. I was supposed to be grandfathered in with the same rates from the merger and come to find out I am not! They put you on an illegal switch hold even when you pay your bill in full on time every month! This is also been reported to the REMOVEDBBB AND ATTORNEY GENERAL OFFICE and Consumer Rights Act. This company is carrying around the word veterans as if they care for their veterans and their families. Whom ever has or needs energy please read all reviews and run ??????? like he!! They over charge,still and switch hold you illegally! DO NOT AND I REPEAT DO NOT USE THEM FOR ANYTHING BREAK YOUR CONTRACT IMMEDIATELY