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Business Profile

Data Processing Services

Epsilon Data Management, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Processing Services.

Complaints

This profile includes complaints for Epsilon Data Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Epsilon Data Management, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against Epsilon for violating my privacy and ignoring multiple formal requests to stop using and distributing my personal information for marketing purposes. In late February 2025, I received unsolicited postal mail from REMOVEDof McKinneyone of Epsilons dealership clientswhich contained personally targeted content referencing my households ownership of a specific vehicle. On 3/14/2025, I contacted Epsilon to opt out of all communications and requested confirmation that my data would be removed. I received written confirmation from their representative that my data had been deleted on both 3/17 and 3/31.On 4/15/2025, I received unsolicited postal mail again from REMOVEDof McKinneyvia Epsilon. This mailer was sent after I opted out and specifically requested no further communication. I reached out to Epsilon to clarify how my data was in use, and their representative admitted in writing that the piece was sent due to a VIN matchmeaning they used my personal data and paired it with a vehicle I owned or was linked to. However, I, nor has anyone in my household, ever owned or leased a REMOVEDvehicle.This indicates that Epsilon not only retained or re-accessed my personal data but actively used it for profiling and targeting despite my opt-out. I sent several follow-up emails requesting a full explanation, the source of the data, and what steps they had taken to ensure compliance. As of the deadline I provided (5/2,/2025), Epsilon has failed to respond further.I believe Epsilon is violating my rights as a consumer and mishandling sensitive personal information. Their lack of transparency, refusal to follow through on data deletion, and failure to address my concerns in good faith are unacceptable.

      Business Response

      Date: 05/27/2025

      Dear BBB of Texas, 

      Please find Epsilon's response to this complaint attached.  I'm happy to answer any further questions regarding this matter.

      Sincerely,

      REMOVED

      Customer Answer

      Date: 06/05/2025

      Please see attached letter.

    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      remove any and all data you have on me immediately! you are endangering my life and health as a disabled veteran. you've been reported to the tx attorney general the florida attorney general the REMOVEDthe REMOVEDthe BBB the REMOVEDand social security inspector general! you stole my information and are selling it criminals and fraud and the general public. remove my names address phone number listed in this complaint dates of birth you stole any and all data now or be sued! stop selling my data and delete it now!

      Business Response

      Date: 04/02/2025

      Dear Dispute Resolution Department,

      Please find Epsilon's response to complaint REMOVEDattached.

      If any further information is required, please feel free to contact Epsilon at REMOVED.

      Sincerely,

      REMOVED

    Epsilon Data Management, Inc. is NOT a BBB Accredited Business.

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