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          SignaPay has 1 locations, listed below.

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            • SignaPay

              4100 W Royal Ln Suite 150 Irving, TX 75063-2254

              BBB Accredited Business

            Business ProfileSignaPay

            Credit Card Processing Services
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            4100 W Royal Ln Suite 150

            Irving, TX 75063-2254

            Get Directions
            Visit Website
            Email this Business
            (800) 944-1399

            Business hours

            8:00 AM - 6:00 PM
            Business Hours
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM

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            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/21/2008

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Headquarters
            4100 W Royal Ln Suite 150, Irving, TX 75063-2254
            Email this Business
            BBB File Opened:
            5/10/2007
            Years in Business:
            17
            Business Started:
            9/1/2006
            Business Incorporated:
            4/27/2006
            Accredited Since:
            1/21/2008
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • SignaPay, Ltd
            Hours of Operation

            Primary

            M:
            8:00 AM - 6:00 PM
            T:
            8:00 AM - 6:00 PM
            W:
            8:00 AM - 6:00 PM
            Th:
            8:00 AM - 6:00 PM
            F:
            8:00 AM - 6:00 PM
            Business Management
            • Mr. John Martillo, CEO
            • Mrs. Robyn Roberts, Director of Marketing
            • Mr. Sean Timothy Martillo, Director of Marketing
            Contact Information

            Principal

            • Mr. John Martillo, CEO

            Customer Contact

            • Mr. John Martillo, CEO
            • Mrs. Robyn Roberts, Director of Marketing
            • Mr. Sean Timothy Martillo, Director of Marketing
            Additional Contact Information

            Fax Numbers

            • (214) 614-4860
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I started with this company June of 2023. I was told at the start of my services that I would be able to withdraw from my reserve account (10% per transaction) after 6 month of services with no chargebacks. I did not need equipment due to all transactions being done online. After 6 months I attempted to pull from my reserve and was denied. As of February of 2024 there was over $1700 in my reserve account and I canceled in March of 2024. I was then told that I now after being denied of pulling from my reserve, I am now told that I need to wait an additional 6 months to be refunded the funds in my reserve account. I was with this company for almost 1 year and had NO chargebacks. They were sure to take their funds for the last month and now I am being told that I cannot have money that is due to me in case of a chargeback. I was told by a supervisor "I apologize but you were informed incorrectly". Had I known that this would have been an issue I would have stayed with my previous processor!
            Read More
            Read 12 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kamil T

            02/14/2024

            I got scammed by this company and one of the sells man lied to us to get business. Said all equipment are free , then I am looking at my account and they start taking $178 and $59.95 charges.Dont do business with this company This will have to go to court!! I can not believe these people still exist who scams small business
            Read 5 More Customer Reviews

            Local BBB

            BBB serving North Central Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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