Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pairelite thinking that their offer was ok. Soon after a supposed rep started texting me. He requested I pay $19 to have access to the website and his offers. I paid and sent him the model code he requested and which you only get after paying the $19. Since I sent him the model code he stopped responding to my texts. I then went to the website to look at the supposed offers and o couldn't log in. The website asked for my email or phone number to send a temp pw right away but I never received the temp pw. I then emailed the email address provided to resolve the login issue and still have no resolution. I decided to research the company and found awful horrifying complaints about this fraudulent company. I think this is a fraudulent company trying to use our data to steal funds etc. I am doing my due diligence and reporting them to the public.

  Business Response

  Date: 06/13/2024

  Hello, we understand that a login issues can trigger second thoughts, but its a rare occurrence for our models. Be sure to contact our support team ********************************** and I will personally take care of the access issue.

  And to address your second $19 legitimacy concerns, we arent in the business of unethical practices, if we were, we wouldnt have been operating for over 5 years. 
  

  if your unsatisfied with our service, you can simply request at refund. 
  

  Thank you 

  Customer Answer

  Date: 06/13/2024

  I am rejecting this response because:   
  

  I have nothing else to say. Yes, refund the money, $19. Breech of privacy by a fraudulent company is still known and being dealt with..

  Customer Answer

  Date: 06/13/2024

  So again, yes refund the $19 ASAP and no further communication with me.

  Business Response

  Date: 06/13/2024

  For all refund request, you must contact our support team to verify that you are an actual member, as there tend to be a lot of spam messages from unknown individuals claiming they are a PairElite models. 
  
  

  Customer Answer

  Date: 06/13/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:11/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to 8/1/2023, I had attempted to cancel my subscription to this service, as I had not found it to bring me any value due to having applied for several gigs posted on the app with no response, and discovering that the same gigs can be found on many other platforms which do not cost money or require subscription. Despite several emails back and forth, my account was charged again today (11/11/2023). The subscription costs $4.95 every two weeks. Since I requested cancellation, I have still had this amount removed from my account 7 times! At a minimum, I would like for this business to honor my cancellation request and refund the money they have taken from my account since the request was made, which totals $34.65. Ideally, since this company is clearly a scam, I would be refunded all of the money I spent since subscribing on 8/6/2022 ($158.40).

  Customer Answer

  Date: 12/19/2023

  I wanted to add that this issue has been resolved, but not by the business. I ended up opening a complaint with my bank. This business would have continued to charge me indefinitely Despite my continued attempts to follow their process to cancel. If anyone finds this complaint because they are in a similar situation, I would recommend saving yourself some fristration and going through your bank. 

  Business Response

  Date: 12/21/2023

  Hello ****, first we like to thank you for your message, unlike other inquires which are from none verified models that are upset due to being rejected for not passing the requirements , we confirm that you are authentic. Now, after reviewing your projects history we noticed that you missed in two brand deal invites which expired due to no response from your end, we always urge models to login daily to the platform and make sure that their contact info is up to date for notification purposes. However, we understand that you want to be refunded, I have initiated the refund for you which will include any charge post your first cancelation request. 
  

  thank you for your understanding and we hope to see you again! 

   

• Initial Complaint

  Date:08/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a complete scam and gets rich from bogus background check fees, and charging monthly fees. They use fake photos and fake advertising that "models" earned so much $$$$$ using thier site when in reality they can't land you any work. The job applications are also fake and they have absolutely NO connections with legitimate contacts in the modeling industry. Don't fall for thier tactics. Once you unsubscribe from thier platform, they will send you an email stating that you have several job offers waiting but once you respond to them you will never hear back. They pull all the stops to keep you hooked in thier ponsey scheme. I have sent several emails requesting for them to cancel my subscription and to stop charging me and they refuse. Stay very far from this company, they are NOT legitimate and real modeling agencies don't charge you fees especially when they have no connections.

  Business Response

  Date: 10/03/2023

  PLEASE READ UNTIL THE END....I have personally looked into your case, your subscription is and was canceled. As for your success in the platform, you must be aware that each project has several models competing for it, to win the project, you must do your part which is making sure you stand outlay creating personal content and tagging the brands, making sure you have high quality images and lastly showcasing your consistency and reliability through constant reach. PairElite connects talents with brands, it is up to the talent to stand out. Visit our IG @pairelitre page and watch our latest interviews with models for tips on succeeding!

  Customer Answer

  Date: 10/03/2023

  I am rejecting this response because it is bogus. It further proves that this company is a scam and needs to be off the market. Thier "models" are fake and the brands are illegitimate. They fraudulently claim to have legitimate connections with major brands and that is an absolute lie. No major legitimate modeling agencies or brands such as ********** Models, or anyone of importance in the modeling/fashion industry does business with Pairelite so thier job listings and marketing schemes are lies to lure aspiring models into paying unnecessary fees to be noticed by NO ONE. Your leader boards are FAKE and this company is probably run by scammers in ***** or *******. Pairelite aka ThriveElite is a SCAM and has no standing in the real world where modeling is concerned. The only people making money are the scam artists who run this ponsey scheme.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like other complaints I have seen on here I requested to cancel my membership and have my profile deleted as I have not gotten any job offers using this site. I originally requested to cancel in May with no Response, and followed up on 6/16, they tried to offer me more "deals" which I denied and told them to cancel, which they agreed to (see emails). My profile is still showing active, and I was charged this month for the service. I need to be refunded for both May and June at this point. This company has terrible customer service and doesn't respond or complete customer requests.

• Initial Complaint

  Date:06/12/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is a complete scam. I have been trying to cancel them constantly taking payment from me and there is no way to stop them! I have emailed multiple times and absolutely nothing, no response. I'm so uncomfortable with the fact that they have my card information since I am unable to control it and cancel. I'm beyond frustrated with no response and constantly being charged for literally nothing, I need them to delete my card and stop charging me!

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to the PairElite "modeling service" in 2020, and after two years of nothing ever coming of it I decided to cancel my subscription. I sent an email in January, 2023 and received no response. While waiting, they charged me $4.95 again. I called my bank to have the charge reversed, and it was, with still no contact from PairElite. They charged me again in February, and I emailed once again requesting for my account to be cancelled. I received an email asking for more information, and when I sent that information I got a fake automated response claiming the email was not in service. I sent a fresh email to the **same email address** instead of replying to the previous thread, and got a response again. This time they pretended they were incapable of reading my requests to cancel my subscription, and instead insisted they would sign me up for some "special promotion." I made it clear that I was not interested, and they claimed my subscription would be cancelled and my account would no longer be charged. Today I have logged into my bank to see yet another $4.95 subscription fee has been taken.

  Business Response

  Date: 04/27/2023

  Hello ****, I have took a look at your account and it seems that you may have reactivated your subscription after the cancelation request. However, your satisfaction is super important to ** and we will investigate why it took longer than it should for our team to respond to your email as this is not accepted. Reach out to me directly at ********************************** for any expedited assistance

  Customer Answer

  Date: 04/27/2023

  I am rejecting this response because:   I did not access the website or have any contact via email after I was acknowledging receipt of the message stating my account was cancelled. I have received another email assuring me that my subscription was cancelled, but see no sign of a refund or evidence that the claim is true this time.

  Customer Answer

  Date: 05/09/2023

  I have contacted this business several times now to cancel my account, including the original complaint made here. I have been assured every time that my subscription was cancelled, only to be charged again. Once again, as of today (5/9/23) I have yet another pending charge for my "subscription" that I have been assured was cancelled no less than four times. 

  Business Response

  Date: 05/18/2023

  Hello, you are correct the system did process a transaction post your cancelation request, I have gone head and personally canceled it and issued a refund. Please check your email for confirmation. as well check the attached screenshot.

  Customer Answer

  Date: 05/18/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PairElite is a modelling agency that claims to bridge the workplace between brands and models and I pay subscription fees and they are unclear about thier services.

  Business Response

  Date: 04/21/2023

  We apologize for any inconvenience and we would love to help you, whoever we are super limited in what we can do as the last say of who gets awarded these projects comes back to the brands. We can only connects but not influence their decision. Thank you for been a loyal model! We are looking forward to helping you achieve more projects. 

  Customer Answer

  Date: 04/22/2023

  I have reviewed the business response and accept this resolution. 

  The business replied that; thank you for being a loyal model and that they look forward to helping me achieve more projects.

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2020, I had done everything I could to try to get my foot in the door regarding modeling and this business gave me hope. They charged me $29 to process a background check and told me that someone will be back in touch with me regarding opportunities and an email will be sent about the status of my background check. I never heard back. I tried calling and emailing, but no one ever answered or responded. Eventually, I came to terms that maybe they were busy due to them guaranteeing people a career in modeling so I was sure there were many people they were dealing with. I tried playing the waiting game and exhausting all patience and over time, I got so caught up with life that it had slipped my mind. The other day I saw an ad that reminded me of their business and that's when I remembered. I thought, "Why not call or email to find out the delay?". Come to find out the business is now permanently closed and that they changed their name from "Thrive Elites" to "Pair Elite". I wish there was a way I could get my money back. This was a very frustrating experience.

  Business Response

  Date: 02/27/2023

  Hello, due to many of our models request we now allow the models to book jobs by simply logging in and picking and choosing the projects that fits their personalities. This has increased models booking by 3 folds. We would love for you to take advantage of the current system and get yourself booked by your favorite brand. However, we will go head and issue a refund of any payment made in the last month as we can refund payments made that far long.

• Initial Complaint

  Date:10/03/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/21/22 I reached out to Pair Elite via *********************. On their site it states someone will reach back out in 24-48 hours. No one reached out. I sent another email requesting cancelation on 9/26/22. I received a response stating
  "Hello! Thank you for contacting PairElite, I would love to help you. But before I proceed with the cancelation. Can I ask what prompted you to cancel?" I replied stating AGAIN that I want the subscription canceled.
  
  All I want is this subscription canceled immediately like TODAY. This business is giving me the run around!
  

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 7, 2022/10/19) */
  The customer information in our records does not match what he has provided our support team which is why their request was not fulfilled, customs subscription is currently inactive and won't be re-activated until the customer verify their infomation.
  
  
  Consumer Response /* (3000, 9, 2022/10/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  You guys are a bunch of immature beings trying to maintain a business. When I asked for the account to be canceled, instead of asking FOOLERY just close the **** account. 2.5 weeks to respond to BBB. You are a sorry excuse for your ***** business practice! You clowns can ******* accordingly....
  
  
  Business Response /* (4000, 11, 2022/10/21) */
  From the customer words selection you can see how difficult they are, to issue the cancelation we require that our customers must provide us proof that they own the account in question this is to protect our clients. Failure in doing so results in a decline of the request. Was stated we have went a head and canceled the account. Please see files attached for information mismatch. The email provided DID NOT match the email we have on file. Thus, the customer failed the verification process.
  
  
  Consumer Response /* (4200, 13, 2022/10/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Awwww you guys are upset because I called you out? My response does not show how difficult I am. My response shows frustration with dealing with a bunch of immature fools in their 20's with something so simple such as canceling an account. You lack accountability and thick skin. You responded very fast to my words of choice due to your immaturity but take 2.5 weeks to respond to an issue. THIS IS BUSINESS!!! You sent a useless screen shot that does not prove a point. Check out those screenshots. Instead of asking ******** on the 26th, you should have canceled the account as soon as you saw the request on the 21st from the same email account. As per previous request ******* accordingly! :-)
  
  
  Business Response /* (4000, 15, 2022/10/27) */
  We have went a head and canceled and also issued a refund please allow 10-12 business days for the refund to reflect into
  Your account.
  
  
  Consumer Response /* (2000, 17, 2022/10/29) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  You guys have rightfully earned "Donkey of the month." Please be advised that this case will be reopened if refund is not reflected in my account in 10-12 business days. Thank you for taking 37 days to come to a simple resolution!