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Find a Location

Selah Pools, LLC has 1 locations, listed below.

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    Business ProfileforSelah Pools, LLC

    Pool Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/9/2018

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Products & Services

    Residential Inground Swimming Pools, Commercial Inground Swimming Pools, Swimming Pool Design Services, Inground Spa, Propane Fire Pit, Natural Gas Fire Pit, Concrete Seating Wall, Outdoor LED lighting, Pavilion, Arbor, Pergola, Outdoor Kitchen, Decking, Putting Green, Pickle Ball Court, Tennis Court, Artificial Turf, Commercial Landscape Design, Residential Landscape Design, Commercial Pool Cleaning, Residential Pool Cleaning

    Business Details

    Location of This Business
    500 Grapevine Hwy, Hurst, TX 76054-2782
    BBB File Opened:
    3/5/2018
    Years in Business:
    6
    Business Started:
    2/8/2018
    Business Started Locally:
    2/8/2018
    Business Incorporated:
    2/8/2018
    Accredited Since:
    8/9/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Lori Morris, Founding Partner
    • Mr. Rudy Flores, Founding Partner
    Contact Information

    Principal

    • Ms. Lori Morris, Founding Partner
    • Mr. Rudy Flores, Founding Partner
    Additional Contact Information

    Fax Numbers

    • (817) 618-5588
      Primary Fax

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/23/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Ill speak on the roof leaks and the unprofessionalism of this company. Started my porch on 17 Oct and it was supposed to take 3-5 days. Once they were supposedly finished on/around 27 Oct, I reminded them that my ceiling panels still werent fixed and they had to order all brand new ones, because they were all dented. Meanwhile, the roof started leaking horribly during a rain storm. I sent them videos and was told they would put in a new roof and seal it. (just like they did last time). They started the job again on 15 Nov by replacing the ceiling panels and allegedly fixing the leaking roof. Well, it rained slightly yesterday, 20 Nov and my roof is leaking again, even after they fixed it. Ive sent videos and pictures to the construction manager on different occasions with roof leaks. He requested to do a final walk through tomorrow, 22 Nov with my roof still leaking. They have no idea how to fix it so I hired an independent roofer to come out and assess why it kept leaking. There needs to be a transition from the house roof to the patio roof or it will leak forever. After some conversations with the construction manager and I, I decided I no longer wanted him on my property anymore either because of his unprofessionalism and dont care attitude towards myself and this job. I emailed the company again (they never responded to the first email on 31 Oct about the leftover materials and when the job would be finished) about the leaking roof last night (20th) respectfully requesting another supervisor to come and look at the shoddy job. I received a reply from the office manager on the 22nd, who was also unprofessional telling me the buck stops with the construction manager I currently have. My option was one of the two and I dont want either until someone in a higher position comes to look at the many issues. The many videos speak for themselves. There are several other things wrong but Ill save that for future communications and reviews. Too much to upload.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Robin A.

    1 star

    10/07/2022

    Selah Pools doesn't uphold integrity. Anyone that is planning to select them as a vendor should be prepared to being the project manager throughout the entire process. Their turnover rate is high. We had 3 different PMs during the first few months of our project. My husband had to take on the role full time to manage them and their subcontractors. They had poor communication skills and were not responsive. We begged them to overcommunicate on several occasions which they would not do. Rarely if ever did they come when they said they would or provide advance notice. Subcontractors would show up not knowing what the work scope entailed. Extremely frustrating process on our end. Thankfully our project doesn't look like what we went through as it required an enormous amount of time, effort and energy on our part which we did not anticipate when we selected them as our vendor. For the amount of money we paid, we should have had first class service end to end which we did not receive.

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