Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of the blinds delivered was the incorrect size. I was told that it would need to be remade to the correct size. Everything is great except for the fact that I will be charged an additional amount because the cost to make the new blind exceeds the cost of the old blind that was incorrectly made. This, of course, is not my fault. If the blind had been made correctly, I would have all of the blinds that I ordered for the price that I have already paid. Assuming that you have some profit, etc, built into your pricing, I would think you would honor the price that you requested and I paid already and replace the blind at your "expense." It seems truly unfair that I received a product that was made incorrectly and now am being asked to not only have to return to the property to meet the installer again, but I must also pay an additional amount.

  Business Response

  Date: 05/14/2025

  Thank you so much for reaching out to us about your recent order. I am so sorry to hear of the fit issue that you are experiencing with your order, and that this resulted in a price difference as well with the changes that were needed. Under our Guarantee if a change was made in the product from how it was originally ordered (in size or product options) you would only be responsible for the difference in price for any remake, so that this is what you'd have originally paid for this item to exchange it for the correct and updated product dimensions or item needed. I apologize that this is just not what you had anticipated however and can understand your concern. After researching your order, I do see a product change from the initial measure request seems to have caused this, where the order was measured for one type of product and then that particular item was requested to be be ordered in a different product type which seems to have resulted in the fit issue you are experiencing though I'm so sorry this wasn't caught for you sooner I do see that you are currently working with our Customer Service team to have a different shade installed and we hope to have this all resolved for you very soon however, I have emailed you to make sure you have my direct contact if you have any additional questions from here. We are here to help! 

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  I don't know why your records show that a different type of blind was originally ordered, because we never considered installing that type of blind. There never should have been a need to change the type of blind, because we wanted roller shades all along. I have no idea how vertical blinds were ever placed on the order.
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,

  ******* *****
  
  
   

  
  

  Business Response

  Date: 05/26/2025

  Hi *******, 
  
  I am so sorry to hear of the experience you have encountered with your order. I can imagine how frustrating this has been. In review of your order, it seems like ****** has reached back out to you via email to provide an update and see how we can help find a resolution. 
  
  At the moment, we are currently working with our Service Provider to get clarification on a few details and she will be reaching back out to you through the email chain you have been conversing on as soon as we receive more information. 
  
  Please keep an eye out for an update within the next 2 days. 
  
  Kind regards, 
  ***** C | *********** Specialist 
  www.Blinds.com

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently placed an order for custom blinds and followed your measuring instructions precisely. Your video tutorial clearly stated to measure exactly, without adding extra length for inside mounts. However, the blinds we received are 1.5 to 2 inches shorter than they should be, leaving gaps that make them unusable.Initially, your company assured us that additional measurements were unnecessary for inside mounts. However, after receiving the incorrectly sized blinds, we were informed that you cannot offer a refund or resolutiondespite the fact that we followed your guidelines precisely.We spent over $1,600 on this order, trusting your expertise. It is unacceptable that we are now left with blinds that do not fit due to misleading measurement instructions. As this error stems from your guidance, we expect a full refund or a prompt resolution to correct the issue.

  Business Response

  Date: 05/08/2025

  Hi *******, 
  
  Thank you for taking the time to let us know about your experience with your recent purchase. I am so sorry to hear that the sizes of the blinds received were not what you were expecting. It sounds like this has been a frustrating experience and I would love to look into this further. 
  
  For a faster response time, I am emailing you from ************************************** If you do not receive the email, please be sure to check your spam and junk folders. 
  
  I look forward to your response. 
  
  Kind regards, 
  ***** C | *********** Specialist 
  ****************************** 
  
  

• Initial Complaint

  Date:05/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two shades from Blinds.com on March 24th, 2025. They promptly confirmed the order by email. There has been no further response from them. Their projected ship date was April 7th. By mid-April, still no response. I called their customer service number. My order was again confirmed, but after a few minutes of my probing, she admitted that the shades are made by a third party vendor and that the Blinds.com contract with that vendor has lapsed. She indicated they are not getting any response from the third party. I called again at the end of April since they had given me (on "track your order") a new ship date of April 22nd. In this second customer service call, the representative confirmed what the first rep had told me - that they were not able to give me a firm ship date.Furthermore, their note on the order confirmation states no cancellation/refund after 24 hours of order placement.They are holding the $456.64 payment I made on 3/24/2025.

  Business Response

  Date: 05/08/2025

  Thank you so much for reaching out to let us know about this. I am so sorry to hear your order has not arrived and that our team has not been able to resolve this for you just yet. I can understand how disappointing this must be and want to assure you that I am here to help. I have emailed you now to get a few additional details about your purchase, and look forward to fully resolving this for you as soon as possible.

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased blinds on 2/14/25 that also included the cost for measurement and installation. Blinds.com contracted a 3rd party entity to do the physical labor involved. I had looked up the 3rd party entity and they had received abhorrent online reviews. I contacted Blinds.com about my apprehension with the the subcontracting company's reviews and they assured me all would be well. The windows were measured on 3/28/25. The pleasant individual who took them relayed to me they would be promptly sent and that I should expect the blinds to be ready within a month. I contacted customer service this week to ask what the status of the order was and they relayed they had not yet received the measurements - which I had been told generally take one day to be received. It is now 36 days later. They still don't have the measurements. One rep sent me the 3rd party's phone number to contact them myself. There are no supervisors available to immediately speak with me to discuss my concerns. Customer service relayed it would take 4 days to even consider refunding my money when I asked I wanted it immediately done. Given the 3rd party vendor is the same party that failed to send in the measurements gives me little faith in regards to their competency to correctly install the blinds. Given the volume of complaints on BBB re: Blinds.com readily displays how little they value their customers. This is not a $20 transaction - it is approximately $2500. Given the cost involved the incredible level of incompetence and lack of communication between the various entities involved is unacceptable. I want a full refund pronto to take my business elsewhere.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  This letter is to inform you that Blinds.com has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/2/2025 and assigned ID ********.
  
  Regards,
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #: ******** I placed an order for blinds that was delivered to the wrong home per the pic online. i emailed 5 times about it, got a few emails back here and then, then called after a few weeks went by, the agent on the phone said since i didn't reach out a little earlier she cannot help me with a refund, even though i have all the documentation that i did just that. i asked for a supervisor she wasn't able to even give me that. I since have bought blinds from home depot as it has been a MONTH now, i need a refund or i will be disputing.

  Business Response

  Date: 04/25/2025

  Hi *****, 

  Thank you for taking the time to share your feedback and experience. I am so sorry to hear it's been a month since the order was placed and you haven't received your shade! I would love to look into this further. 

  I am emailing you from ************************************* for a faster response time. Please be sure to check your spam and junk folder if the email is not received to your inbox. 

  I look forward to your reply. 

  Best regards, 

  **** C | *********** Specialist

  ****************************** 

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  i have replied, have not heard back or got a resolution yet
  
  Regards,
  
  
   
  

  Business Response

  Date: 05/08/2025

  Hi *****, 

  I apologize you didn't receive my previous email. Here is what was sent: 

  "Thank you for confirming the address on the order is accurate. 
  
  We are further investigating this on our end and with ***** as the address they showed for delivery is the same as the one provided. However, as a one time courtesy, we can provide a full refund for the cost of your order. This will provide a refund of $90.00 back to your account in the next 3-5 business days. 
  
  You will also receive an email notification within the next 1-2 business days confirming the credit has been fully processed on our end. " 

  Based on the timeline provided, you should have the refund back in your account by the end of the day Monday at the latest. 

  If we can be of any further assistance, please feel free to reach out to us. 

  Best, 

  **** C | *********** Specialist 

  www.Blinds.com

   

• Initial Complaint

  Date:04/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Blinds.com website, I purchased 4 blinds in Semi Sweet color (both sides). The reason I mention BOTH side because they have blinds on their site that state White on street side. The single cell blinds I ordered did not state White on street side. I received Semi Sweet with WHITE on street side. I called customer service and they offered a single cell shade with the same color on BOTH side but NOT in Semi Sweet but in Dune (much lighter). They sent a couple of samples so I could validate the color as a compromise. I thought it would be an even exchange. They wanted to charge me an additional $600+ for their alternative solution but in the color Dune. My original order for 4 sets of Semi Sweet was for $483.00 w/discount. This was not my fault in ordering or mis-reading the description. This is Blinds.com error.Customer Service (**** and *****) both tried to assist. I spent over 2.5 hours total on the calls with customer service. Original order place on March 19th. Today April 17th, I still dont have the correct blinds to install.

  Business Response

  Date: 04/22/2025

  Hi *******, 
  
  Thank you for reaching out to share your recent experience. I am so sorry to hear the product received were not what was expected and that the product that would resolve the issue was more than expected. I can imagine this has been a frustrating experience. I would love to look into this further. 
  
  For a faster response time, I've emailed you from ************************************** If you don't receive the email for any reason, please be sure to check your spam and junk folder. 
  
  I look forward to your reply. 
  
  Kind regards, 
  ***** C | *********** Specialist 
  ****************************** 
  
  

• Initial Complaint

  Date:04/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered $6100 worth of blinds on 1/13/25 with a design consultant after having our windows professionally measured by blinds.com. Got a notification that our blinds were backordered after ordering for another 3 weeks. Not the end of the world, but it doesnt help. Installers finally make it out and say the type we ordered isnt a great fit for our windows. What are design consultants for? They can only fit 1 s**** on each side and there really needs to be 2. Order was missing the trim pieces for the fascia so I had to spend time on the phone getting those shipped. The blinds have a pull chain and it is excruciatingly loud when you open and close it. The *** tells me the manufacturer says theyll send me a retainer clip free of charge to help me with that. Installers come out to install the last of my order. We open the boxes and we have 1 cordless blind and the rest pull chains. They were all supposed to be the same blind. They install one retainer clip and it makes no difference on the sound of the pull chain. They tell me there is no room to put the trim pieces for the fascia so now the blind is just open on the side so you see all the parts. I call in to talk to a manager. She tells me not available l. I said Ill hold until one becomes available. She then tells me theyll call me back in 3-5 business days. Ive called in twice more after and its been 7 business days and no one has called me back. Ive disrupted the charge on my card and I am so frustrated with how this has been handled. *** has no authority to do anything however you cant talk to a manager. What does it take to get someone to call me back? I have zero confidence in this company with all the mistakes made in this order. Its beeen 3 months and I have defective blinds with missing parts that are not able to be hung level on my casement windows. I did everything I could by having them professionally measured and ordered with a *** on the phone

  Business Response

  Date: 04/18/2025

  Hi ****,
  
  Thank you for taking the time to share your experience and feedback. I am so sorry to hear of the issues that are happening with the shades ordered and with the time it has taken for this to get resolved. I can imagine this has been a frustrating experience.
  
  In review of your order, I see that a member of the Customer ****************** team has been in contact with you to help find a resolution that will work and that he is currently waiting for confirmation from the Service Provider to ensure the best fit. He let me know that he is expecting to speak with you again as soon as an update is provided. 
  
  Please know, we are also reviewing the interactions you had with the Customer Service team to provide additional training and improvements for future interactions.
  
  If we can be of any further assistance, please feel free to reply here or email us at **************************************
  
  Sincerely,
  ***** C | *********** Specialist
  ******************************

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered several window coverings and paid Blinds.com for measurement and installation fees on December 17. The installer Blinds.com provided says the product they shipped is defective and cannot be installed safely. He says there is a risk that the blind would fall. The installer has been to my home on 3 separate occasions to attempt installation. Customer Service from Blinds.com has been unresponsive over phone and email and has not communicated with the installer. Blinds.com will not clarify what is covered under their warranty. I would like to be refunded for the cost of this product + installation fees. It's been several months and the issue is still not resolved.

  Business Response

  Date: 04/10/2025

  Hi *****,
  
  Thank you for taking the time to share your experience regarding your ongoing window coverings project. I am so sorry to hear that you've had a shade that hasn't been able to be properly installed in your home. I would love to look into this further.
  
  I am emailing you from ************************************* for a faster response time. Please be sure to check your spam and junk folder if you don't receive my email.
  
  I look forward to your response.
  
  Kind regards,
  ***** C | *********** Specialist
  ******************************

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was working with a *** who help me order blinds for my bathroom and shutters for another room. On January 20th 2025. After receiving the wrong bathroom blinds I requested to cancel full order for $836.99 I was told no because items were custom made and the shutters were already in the process of being shipped. This call was made on Feb 1, 2025. The shipment date stated March 10th for the shutters. After speaking to ********************************* service manager he did make good on the bathroom blinds and did state that I would be charged $325.00 to cancel the shutters. Regardless of what the customer service *** sold me. He said that the company would make good on their products if I should have any problems Im to keep his number and as of that day my shutters were already in transit and that I would receive way before March 10th. Today is April 4th and after emailing ****** on March 22th plus calls made daily to blinds.com I have not received the shutters, phone call back or a response to my email. I did call ***** and they had stated they do not have the shutters. I am out of $800.00 for the shuttters that were supposed to be delivered by the beginning of March and now the email address that ****** had given me with his phone number is not valid. Im asking for help to get my money back as I now feel Ive been scammed. I wanted to cancel my whole order once I received the wrong item for my bathroom and was told by blinds.com I was out of luck because my items are custom made. Its not there fault their own *** messed up my order. If I did cancel I would still owe them $325.00 for the shutters because they had them specifically made. I will never do business with a company such as this ever again. Please advise how a company can get away with this. How do I get my money back? Its been 3 months now. I could have hired a local firm in my area and had my windows covered by now. This is ridiculous

  Business Response

  Date: 04/09/2025

  Hi *****, 
  
  I am so sorry to hear of your recent order experience and that you haven't received your shutter! I can imagine this has been a frustrating experience and I would love to help. 
  
  Looking over your order, it seems there was a delay when ***** was receiving the order; however, everything is on it's way now. I was able to review the tracking information and it shows that ***** has three packages for you with an estimated delivery date of 4/10/2025 before the end of the day. 
  
  I will be following up with you via email shortly with the tracking links for your review. This email will come from ************************************** If you don't receive it, please be sure to check your spam and junk folder. 
  
  I look forward to your reply! 
  
  Kind regards, 
  ***** C | *********** Specialist
  ******************************
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blinds were to long and you wouldn't send correct size

  Business Response

  Date: 04/09/2025

  Hi *******, 
  
  Thank you for reaching out regarding your recent blind purchase. I am so sorry to hear that the product didn't fit the exact measurements provided! 
  
  To further investigate the issue, I attempted to locate your order; however, we unable to find a Blinds.com purchase under the contact information provided. If you can reply with your Blinds.com order number, we would love to help! 
  
  I look forward to your response. 
  
  Kind regards, 
  ***** C | *********** Specialist 
  www.Blinds.com