Reviews

Review Details

• Review fromLaura H

  Date: 06/30/2025

  1 star
  OH NO! I PURCHASED veneers in December of 24 and then had them take out payments until they were paid off. It was an initial down payment and then 99 a month. I sent numerous emails about how to correctly take the impression to no avail. Finally, after sending in my impressions, I was told they were not accepted. I had to purchase another kit for 22 dollars. However, I did not receive the kit for almost 2 months because when I contacted them to see what was going on I was told it was my responsibility to call and let them know I purchased it. WHAT! It does not say that anywhere. So then I wanted a refund of the 579 I paid and was told they would not refund my money. I have a lot of people helping me with my teeth and have a huge following and told them I was going to blast them on social media. I then get an email with an email address to get a refund. I send the email and get a call and text from a regular number with. Washington area code. He tells me I have to go to a certain website and let him on my computer in order to get it. I hang up and make a compliment with a few places ... I cannot say right now ... and then get. Text stating I get no refund. His words exactly. He said .. you are dumb not letting me in so you can get your money that you so in need of. I filed a lawsuit here in NC

  Shiny Smile Veneers LLC

  Date: 07/16/2025

  Hi *****,
  
  Thank you for sharing your experience. We understand how frustrating this process can be, especially when it comes to getting impressions just right. Because our veneers are 100% custom-made to your unique dental structure, it's not uncommon for impressions to require more than one attempt. This is why we offer a free live video support service, where our specialists can guide you step by step through the impression process to help ensure success.
  
  Regarding the second kit you purchased, wed like to clarify that in the same email used to complete the purchase, we included a clear note asking you to contact us once the invoice was fulfilled. This is important because we do not receive automatic alerts for payments made through that system, and reaching out ensures that your kit is shipped promptly.
  
  Throughout the process, we offered you multiple free upgrades and flexible options to support youat no additional costto make sure you had every opportunity to move forward comfortably.
  
  As for the call you described, we want to make it absolutely clear that under no circumstances would anyone from our company ever ask to access your computer, nor do we operate out of **********. Our company and support team are based in *****, and so is our official phone line.
  
  We are still more than happy to assist you if you wish to resolve this through the proper channels. Please feel free to contact our support team directly so we can help.

• Review fromMarleina S

  Date: 04/28/2025

  1 star
  The veneers they sent me dont fit, cant fit them over my teeth, it is too small but these are the impressions that they accepted. Im concerned that every impression I send them is now not going to fit. I feel scammed out of my money considering they dont offer refunds. The ones they sent me look like I have BUCK ****** Completely UNREALISTIC and wont snap onto my teeth Looks like cheap bulky plastic over my teeth, does not look realistic at all. A complete waste of money. Would have been better off paying 500 dollars to get my teeth whitened, and saving up for the real veneers What I really want is my money back, I have little trust in their ability to make Custom Veneers fit properly And their going to keep charging my money for these impressions kits when they are the ones who made the veneers poorly.

  Shiny Smile Veneers LLC

  Date: 05/02/2025

  Hello Marleina,We are truly sorry to hear about your experience, and we sincerely appreciate you taking the time to share your concerns. Your feedback is invaluable and helps us continue improving our services.Please note that veneers are custom-made dental appliances, and it is normal for the process to involve a few adjustments. We remain fully committed to supporting our customers, especially when concerns arise, and your warranty covers up to three remakes for any fitting or design ********* a result, we will gladly replace your veneers at no additional charge, ensuring the necessary adjustments are made to achieve an optimal ****** the meantime, we acknowledge and appreciate that you have already reached out to us regarding this issue via email. Please rest assured that your case is currently under review with one of our senior **************** regards.

• Review fromAshley H

  Date: 03/21/2025

  1 star
  Let me tell you something. I have shiny smile veneers. When it comes to shipping stuff out they're fast but try and contact billing and you will be more than upset. I still had a remaining use of my warranty to get a new set sent to me. Accidentally the order was placed for e new set. I IMMEDIATELY contacted them to say this was an error by phone and email MULTIPLE EMAILS. less than ten hours later I get an email stating that my order has shipped. Already have tracking number, then the money was fully taken from my account. This happened Monday its Friday ive yet to get a response from billing. Oh and you can't call the billing department either. And if you want them to call you - they say 1-2 business days before they get back to you. **** that's what the email said too. I'm out ****** DOLLARS with ABSOLUTELY NO IDEA AS TO WHEN I WILL GET MY MONEY BACK. The impression kit is arriving TODAY. im not going to open the package so I can be somehow liable for having to pay this money for nothing. ****** is not something I can afford to just be floating around not knowing when or if they plan on returning it. Got the confirmation on my warranty pair saying they're working on it and will let me know when it ships. All this communication but somehow you can't speak about the money. I've sent 6 emails to billing since Tuesday with no responses. Now its Friday the order will be here today and I get told they should be calling me Monday or Tuesday. I do NOT WISH TO HOLD ONTO THE PACKAGE EVEN THAT LONG! how there is no system set in place to glaf an order that has had immediate communication as it to being an error for them to just continue on with their business as if I am just supposed to be ok with this. Now I have to out out MORE MONEY to pay to ship it back to them since they send a box and return sticker inside the box which I won't be responsible for opening. Thats all I would need to hear smh this is absolutely absurd

  Shiny Smile Veneers LLC

  Date: 03/25/2025

  Hello ******,We are sorry to hear about your experience and appreciate you taking the time to share it with us. Your feedback allows us to assist you more effectively.Please note that once an order is placed, our system automatically generates a shipping label for the impression kit. As a result, your kit was shipped after your order was placed on March 17, 2025.Upon further review, we see that there has been email correspondence between you and our billing department. They confirmed that you could proceed with opening the impression kit to use the return label for the refund process. The refund will be initiated once we receive the kit at our shipping hub.Please let us know if there is anything else we can assist you ********* regards.

• Review fromGreg R

  Date: 02/10/2025

  5 stars
  FANTASTIC! These veneers look and feel great...On a scale of One to Ten these veneers are an Eleven! Shinysmile Veneers is very professional and provides a Top Notch product in a timely manner. Saved $32,000 with no surgery. Love, Love, Love the Results! **** *

• Review fromShelley t

  Date: 02/03/2025

  5 stars
  I ordered my impressions, kit, did my impressions, I was very excited to receive my veneers, I highly recommend shiny smile, to anyone wanted to improve their smile.

• Review fromMike R

  Date: 01/30/2025

  5 stars
  Very happy with my veneers , I purchased the upper and lower arches in pearl white, which to me are nice and bright and natural looking. I purchased the veneers to hide a missing tooth and my teeth are slightly discoloured. The fit is perfect, great customer service, they answered all my questions and responded all my emails. The veneers took about 3 weeks to arrive after they received my impressions. They did take about a week to get used too, I did have a bit of a lisp but that went away after about two weeks.

• Review fromAndre C

  Date: 01/24/2025

  5 stars
  The process is going good i did my impressions and now I’m waiting on my Vaneers. Good customer service too very kind people

• Review fromCrystal F

  Date: 01/20/2025

  5 stars
  This company is awesome! I'm waiting on my veneers to be ready, but so far, the process has been flawless! The process has been super fast and simple. Customer service and support is incredible, they are quick to answer any calls and emails. I can't wait to receive my veneers, I'm confident they'll turn out Great! I'll definitely update once I receive my veneers. Thanks shiny smile veneers!

• Review fromJamie L

  Date: 01/15/2025

  5 stars
  Great communication. My top impression was not accepted and they sent another impression kit. 2nd one too. I haven't received the veneers yet but the communication has been great and I should get them in 2 weeks.

• Review fromErin O

  Date: 01/08/2025

  4 stars
  I'm on my 3rd order for a top veneer. The look is beautiful and the company is easy to work with. The ONLY issue I have is that the way you have to remove the veneer causes stress to the piece and that is why I have had to replace two broken veneers. I'm not sure how it could be reinforced other than making it thicker and that causes the veneer
  to not look as good.