Reviews

This profile includes reviews for Mi Tierra Auto Sales, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mi Tierra Auto Sales, Inc.

  7935 Gulf Fwy Houston, TX 77017-3034

  
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  Mi Tierra Auto Sales, Inc.

  7105 East Fwy Houston, TX 77020-5329

  
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  Mi Tierra Auto Sales, Inc.

  4545 Spencer Hwy Pasadena, TX 77504-1216

  

Review Details

• Review fromShante D

  Date: 09/19/2024

  1 star
  They sell cars that’s not safe for driving. They whole company has no professionalism and they don’t fix anything that’s wrong with your vehicle if I could give them a 0 star I would been having issues with this car since I purchased it from them and they had my car for 7 days or more without fixing the car that they said they repaired the first time I purchased after driving off the lot 2 hours the car start the same problem I asked for them the next day of purchase to refund my down payments because state law I knew that was possible they went against my rights and forced me to stay in a car I couldn’t enjoy still til this day I had to pay out of pocket to repair the vehicle and they don’t want to work with me to take what I paid to repair from my bi weekly payments I asked for corporate information which I wouldn’t give me so I did my research and now I’m reaching out to BBB

  Mi Tierra Auto Sales, Inc.

  Date: 09/20/2024

  Customer states we sell cars that are not safe for driving. We are aware of some issues with Ms ******'s vehicle but these are not safety related issues at all.
  Here is the history and facts of the case: on June 6, 2024 Mi Tierra sold a vehicle to Mrs ****** Davis a 2015 Cadillac CTS last six of the VIN 122867. The vehicle was financed by the company and came in at no charge to the customer with a 6mth/6,000 miles limited warranty. On June 24, 2024 customer called in to schedule an appointment to have service scheduled for the AC & Radio screen to be fixed. Customer appointment was scheduled at 10 am on July 5, 2024 and she missed her appointment. Customer was rescheduled to come in to have the repairs done at 10 am on July 29, 2024 and missed her appointment once again. Customer stated she could not make it to her appointments on August 7, 2024 with the reason being that she lived 2 hours away. On August 16, 2024 customer came in to pick up her plates and did not attempt to have the vehicle left here for service. Customer finally came in towards the end of the month to get the repairs done. The service was done to the vehicle a factory radio was installed by a third party (invoice available) for $450 as well as an AC compressor and valve kit totaling $419.76 with no labor labor charged.
  We can provide and upload copy of the invoices for BBB review if necessary. Repairs were done at Mi Tierra Auto Sales warranty at no expense to our customer. We have complied with the word to have repairs done. As far as our procedures to ensure safe and reliable vehicles, this vehicle has gone through a 4-step process to ensure the vehicle is safe and in good condition. First, the mechanical condition of this vehicle was certified by the seller of the vehicle when we bought it. Second, a post sale inspection was paid to the buyer to ensure that the mechanical condition was sound. Third, when the vehicle came to the lot it was checked again by our mechanics. And Fourth, it has passed the state safety inspection at a licensed third party inspection site. Not only we sold her a sound mechanical vehicle. But she's been driving it and as of the date when repairs were completed the customer had already put in 4,474 miles on the vehicle. We have been in communication with Mrs. Davis that are recorded in our system. As far as complying with her financial responsibilities with her vehicle she has not abided per the signed contract agreement. However, we have tried to work with her. The allegations she is stating that Mi Tierra Auto Sales sells unsafe cars is frivolous and without merit. Mi Tierra Auto Sales has been in business for 25 years serving our community and we take pride in our company reputation. When non factual statements are made against our company it could be considered slandering.

• Review fromDominique T.

  Date: 04/10/2023

  1 star
  Do NOT BUY ANY CAR FROM HERE
  First impression
  Brought a car in less than a week it completely turned off on the freeway in which I almost lost my life . I explained the issue with the repair department and was ignored for days until Monday when I told her my child is involved . They tried to forgery documents saying I was getting my car taken instead of returning the car after a week . I had to call a witness along with the police to even get a return on the car . The payment department is very rude and wanted me to pay a payment of $175-200 for a car that would randomly break down on the street . When I asked for proof that the document didn’t exist any longer they gave me the run around . I know another individual who car was sold to him with a bad tint , messed up
  Tires (had to replace 4-8 tires within the 30 days ) , had him sign a work order just for them to NEVER SHOW UP OR PICK IT UP , along with multiple dashboard lights being on . I was told by JENNIFER I couldn’t take over a car note when it clear as day states the owner can sign it over . The truth is they didn’t want to deal with me after I expose them . Oh and the salesperson told me he was trying to hurry up to greet some strippers ! So good luck with repairs or the professionalism of the staff . My boyfriend and I had issues with them since we left the lot … if you’re not of their ethnicity they WILL DISAPPEAR, DISREGARD , AND DISMISS YOU. This is my public record since issues have yet to get resolved and since my boyfriend is still in contracted with them and can be impacted . GET THE GAP INSURANCE and a lawyer !!!
  
  03/18/23
  Also since I called them out regarding me getting my car fixed along with this review … they asked me to specifically pay 20% for a 06 Toyota Corolla that they claim is worth 10,000( same worth as current 2013s car down payments ). They are a sorry excuse for a in house financing and lose a customer with a good credit score with money ready in hand ! It’s a hard NO for me
  

  Mi Tierra Auto Sales, Inc.

  Date: 04/24/2023

  We sold a vehicle to Ms. Dominique *. ****** on 09/10/2022, and she returned the vehicle on a mutual agreement on 09/26/2022.
  During the few days she had the vehicle, the customer reported a mechanical issue on the vehicle covered by our 12 month, 12000 miles limited warranty. The mechanical issues were addressed at the time by our service department in a timely manner. All documents were reviewed by management, there is not a single document that is a forgery as argued by Ms. ******, furthermore they are properly signed.
  In her review, Ms. ****** was asking to take over someone else's car note. We explained that could not take place, unless a new account is created under her name, accounts are never allowed to be transferred from a customer to another customer due to compliance, legal, and reporting requirements.
  In regards to Ms. ******'s claims about ethnicities, we categorically reject the claim that we cater only to certain ethnicities. We are trained to treat everyone with respect and equality regardless of ethnicity, race, gender, religion or any other personal characteristic, and our portfolio reflects our commitment to serve anyone.
  The account Ms. ****** talks about was closed more than 6 months ago, and all money's were returned to her on a mutual agreement. This is a frivolous claim to try to tarnish the reputation of a dealership that has worked hard to keep a good name in our community. It is our commitment to serve our community in the most professional way, our personnel get continual training in order to meet and exceed the standards in the industry.

  Dominique T.

  Date: 04/24/2023

  The agreement was one where they replaced a form with another form to trick me into signing . They said I didn’t willing turn in the car … which I did . When I ask them for the paperwork they claim it don’t exist . I would love for them to give me the paperwork they claim they have … the same paperwork I was goin have to call the cops to get or collect right ? After they refused to give to me