Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: June 28, 2023 /August 22, 2023/ August 23, 2023/ October 02, 2023 Amount of Money Paid: $4,409.00 What the business committed to provide you: 10 Days Holy Land Pilgrimage What the nature of the dispute is: It has been nearly a year since the business canceled the trip due to the war. They have not reimbursed me yet. On October 24, 2023 an email was sent about processing a refund when they receive their funds back minus $300 that they were not going to refund and obligate us to use it as credit or lose it. It has been a year since I paid. I contacted them on January 3, 2024 and received no response. I contacted them on June 13, 2024. As of June 19, 2024 they are getting back to me and mailed me a refund for $4,100 and a $300 credit as of June 19, 2024. They held my money for a year and I do not want a credit with their company, I would like my refund in its entirety. They charge fees for late payments and I paid on time, but they are irresponsible in refunding on time. I kept a clear line of communication and they didn't always respond. This was a very unpleasant experience and I would like my refund in full because the trip was canceled on their part and because it has taken nearly a year to return $4,309.00 to me. Payment was maid via Zelle to Group Name: NP-2981. I can provide email correspondence and receipt upon request. Thank you for looking into this matter.

  Business Response

  Date: 06/28/2024

  We are relieved that the traveler has received a refund/reimbursement. It has been a long process to retrieve the monies from the third-party vendors related to the trip. Traveler's money is not 'held', but distributed out to the airlines, hotels, ground transportation and tour guides for each trip. We will further investigate if any communication was lacking during this unusual event, and this will be addressed. We do issue late fees for late payments if necessary. As stated, our records do not show any late payments from this poster. In this extreme situation, the company did issue travel credit in lieu of nonrefundable deposits. Company policy regarding nonrefundable deposits is clearly stated in our terms and conditions at the time of registration and can be viewed on our website at: *************************************

  Customer Answer

  Date: 07/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  67083471917A5
  
  Nativity Pilgrimage has strict policies on charing late fees to its customers.
  
  
  Customers will receive late fees if they are not paid in full:
  100 days 61 days prior to departure$150
  60 days 30 days prior to departure.$300
  30 days day before departure.Subject to cancellation
  
  
  Where Nativity Pilgrimage imposes practices to discourage late payments and to receive customer payments in a timely fashion, they did not act in the same manner. It took an entire year to receive a portion of my refund. 
  
  
  Because Nativity Pilgrimage canceled the tour I paid for, I am entitled to the $300 the company withheld from my original payment and is forcing to use as credit towards another trip. The website of Nativity Pilgrimage states, No refund will be made for any used portion of the tour unless arrangements are made prior to departure from *****************. There was 0% of the trip that was used. Therefore, I am to receive my $300 as a reimbursement check and not as credit. I am requesting a full refund.  
  
  Regards,
  Amaris 
  
   
  

  Business Response

  Date: 07/15/2024

  We find it unfortunate that the poster does not agree with the response we submitted. We stand by the terms and conditions of the trips we manage. These policies make it possible for us to continue providing services to our clients. 

• Initial Complaint

  Date:06/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went on a 14 day pilgrimage trip this company put together to ******, *****, ******** 4/29/24-5/12/24. Their brochure and itinerary advertised 35 sights/places we would see and visit. We only saw 17 of the 35. Terrible planning and really fraudulent enticement. 4 weeks ago emailed 3 members of the business, one the president or owner of the company. Have had NO RESPONSE. One week ago left a message for one of the people in the email, was told once they got my name that she was at lunch and would return my call. She has not returned my call. Asked for 50% back of what I paid because we saw less than 50% of sights promised in the fraudulent brochure and itinerary.

  Business Response

  Date: 07/02/2024

  The tour mentioned in this complaint is currently under review. In no way did Nativity Pilgrimage (intentionally or unintentionally) fraudulently entice any traveler nor did the company produce fraudulent materials. We will update all travelers once our investigation of the events is complete. 

• Initial Complaint

  Date:06/08/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 29 through May 12, 2024 I attended the advertised Pilgrimage. As you will read in my letter, it was very much false advertising, and we were not able to see many (13) sites promised in the brochure. We did not see them due to not physically enough time in the day to travel so many miles and visit that many sites. Nativity clearly did not research what they were advertising versus reality. I asked for partial refund of $1000. The company has completely gone silent. No response at all. They have also ignored others who have been in contact with me from this trip. The priest who went with us is also very disappointed and feels that the company should issue partial refunds. This was very deceptive advertising!! And we are wondering since the money went through the mail if it is also mail fraud?

  Business Response

  Date: 06/10/2024

  April 29 through May 12, 2024 I attended the advertised Pilgrimage. As you will read in my letter, it was very much false advertising, and we were not able to see many (13) sites promised in the brochure. We did not see them due to not physically enough time in the day to travel so many miles and visit that many sites. Nativity clearly did not research what they were advertising versus reality. I asked for partial refund of $1000. The company has completely gone silent. No response at all. They have also ignored others who have been in contact with me from this trip. The priest who went with us is also very disappointed and feels that the company should issue partial refunds. This was very deceptive advertising!! And we are wondering since the money went through the mail if it is also mail fraud?hy here...

  Nativity responded to the complaint on 6/8/2024 with the following message: "Thank you for your email. We sincerely apologize for the delay in responding and for any distress this has caused.
  
  Please rest assured that we are actively investigating the issues you encountered during your pilgrimage. We take your complaints very seriously and are currently awaiting the guide's report to understand what went wrong. Once we have all the necessary information, we will follow up with you promptly.
  
  We are committed to finding a resolution and ensuring your satisfaction. Your feedback is invaluable to us, and we are determined to address your concerns effectively.
  
  Thank you for your patience and understanding".

   

  Nativity is aware of the issue and is investigating It. 

  Customer Answer

  Date: 06/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  Until this company actually issues my partial refund, this is not acceptable.  Their response states they are waiting on the guides report.  It was made very clear in my complaint that it had nothing to do with the guides performance and everything to do with the company promising a trip that was not actually physically possible.  I am in contact with others who have also sent complaints weeks ago about this trip to Nativity and they are still being ignored.  I believe they only have responded to mine due to BBB being involved.  I expect you will be receiving complaints from the others shortly. 

  I am very thankful for BBB being involved to help insure this company actually follows through with my partial refund of $1000.  I do not want to travel with this company in the future so anything else would not be acceptable.
  
  Regards,

  ****** ******
  

  
  
   

  
  

• Initial Complaint

  Date:06/07/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023 I send a check for $600.00 as a deposit for my mother and I to participate in a pilgrimage to the *********. I purchased the travel insurance they recommended. I was finally reimbursed the cost of the trip minus the deposit after the trip was cancelled due to war in the *********. However, they refuse to communicate with the insurance company to confirm the date of cancellation of the pilgrimage and because of that the insurance company cannot process my claim to get my deposit money reimbursed. I understand the deposit was non-refundable but that's why I got insurance and the deposit should be covered by insurance. They need to communicate with the insurance company!

  Business Response

  Date: 06/10/2024

  Tell usIn 2023 I send a check for $600.00 as a deposit for my mother and I to participate in a pilgrimage to the *********. I purchased the travel insurance they recommended. I was finally reimbursed the cost of the trip minus the deposit after the trip was cancelled due to war in the *********. However, they refuse to communicate with the insurance company to confirm the date of cancellation of the pilgrimage and because of that the insurance company cannot process my claim to get my deposit money reimbursed. I understand the deposit was non-refundable but that's why I got insurance and the deposit should be covered by insurance. They need to communicate with the insurance company! why here...

  The complaint has been forwarded to the ********************* for follow-up with the insurance company as requested. We will update as information is available.

   

   

  Customer Answer

  Date: 06/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  No concrete action has been taken and there is no resolve on the travel agency's part to rectify the matter.  I have received a "brush-off."  
  
  Regards,
  
  Rev. **** ****
   

  
  

  Business Response

  Date: 06/12/2024

  We are sorry to hear that our response was not well received. We strive to provide great customer service and experiences to our travelers and potential travelers. We are looking into this matter and will update you as soon as we have more information.

  Customer Answer

  Date: 06/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I was contacted by email and a letter was sent to me confirming my cancellation date and the amount of money reimbursed and as well the non-refundable amount.  
  
  
  
   
  

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I paid ***** to nativity pilgrimage for a trip to ****** 10/23-11/3/23. We also paid ******* intl ins. $656.00 to fully insure our trip. We are senior citizens, my husband a 20 year veteran of the air force. We saved every ***** for this trip because it was the highest on our bucket list and do to our age and health probably the last opportunity to do it. We thought going with a church group would be safe and our payment would be 100% secure. Due to the conflict in ****** our trip was understandably cancelled by Nativity Pilgrimage . We were told by nativity pilgrimage to file to the insurance for the refund. They helped us file the claim. The insurance denied the claim and said Nativity cancelled and they were responsible to refund us. Per Nativity Pilgrimage we appealed to insurance but they again denied responsibility because Nativity Pilgrimage cancelled trip. After telling Nativity pilgrimage about the appeal being denied they said thank you for appealing to the insurance, we will refund you the $***** dollars that you paid us for the trip. Since than this has been an ongoing battle with Nativity Pilgrimage to get our refund. We have called and emailed and each time were told the checks for our group would be going out next week. Our last email sent on 5/16/23 has not been answered. We are on a fixed income and need your help to receive our rightful refund. Please let us know if you will help us get our refund. Thank you

  Business Response

  Date: 05/29/2024

  We believe the response from Nativity Pilgrimage to Ms. **** was crossed with her complaint on BBB, due to the aftermath of the ******* storm and power outage. We do have a record of the May 16 email from the traveler. Our Operations team member responded within 48 hrs. of returning to the office. This is our policy.
  
  Any resolutions of a group travel issue are processed under group guidelines as we continue to work with the third-party vendors involved in the pilgrimage. This particular pilgrimage was rescheduled to a future date, so the group as a whole will not resolve until June 2024. Nativity Pilgrimage will continue to communicate with all affected parties until the issue is resolved.

• Initial Complaint

  Date:03/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid a trip for February 2024. October cancelled still awaiting my full refund till date 03/28/2024. This company has not responded to emails, calls since Febuary with me after my initial February 2024 complaint. I 2ant my FULL refund tbey cancelled the trip not me. Credit is issued if customer cancelled trip and $300 taken I didn't cancel tbis trip. They owe me $1300 after 9 months of trip cancelled is absolutely ridiculous and to keep pretending you do not knowbthe traveller is absurd. Shame on you ****** ****** and your business of fraudsters ******** *****, ******* ********* and yourself. Your running a total scam to Christians. I have attached checks I write and receipts let's see how you say you do not know traveller by that name with receipts. Shame on you and everything you stand for. ***** I want my full refund and if this company does not issue it post full complaint online. I want my FULL refund nothing else.

  Business Response

  Date: 04/01/2024

  ******** ****
  We will be happy to discuss the cancelled tour with you and the terms of any financial resolution regarding such. We are not pretending. We are simply stating that the many aliases you have complained under do not correspond to a registered traveler in our database. We do recognize you as the traveler from the information you have provided to the office and we have responded to your many emails and calls to the office.

   

  Customer Answer

  Date: 04/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]

   

  Hello, I have sent several emails complaints and seeking resolution with this Nativity Pilgrimage company to get my refund. I have sent several evidences to proof my transaction with them and I will attach them here again as well. I have contacted this company several times, they have stopped responding to me and have several times claimed to not knowbthevtraveller when I send everything showing who I am in details. There's nothing I signed citing if THEY camcelled trip I get a future travel future nothing. I do not want a travel voucher I want my full refund I paid for a trip, they cancelled, I get my money back nothing else. 

   

  I have written to the attorney generals office about this today as all my efforts for this seems futile. 

   

  They have no rights to keep my $1300 I paid towards a trip they cancelled NOT me. Trip was for Febuary 2024 to ******. That didn't happen, I had no plans to go any other times. They need to refund my funds, the business saying on my complaint traveller should contact them to resolve this has failed as I have sent in several almost 20 emails and they stopped responding Febuary 22nd 2024 more than a month ago. 

  I am not satisfied with the outcomes of my several complains and nobody is taking my complains seriously. I want my full refund, I never signed anything to get a future. I do not want a travel voucher and will not be traveling ever with this company. 

   

  I paid these funds $300 in July 2023 and $1000 in September 2023. This is almost 9 months I have been asking for my refunds since October 2023. This company has no basis to hold my funds. I want my complete refund and I have been asking it. 

   

  The BBB is here to help customers like me, and I get back I have no basis for my complains when I attached evidences of my business transactions? Unbelievable. I want my refund I have no desire to ever travel with this company ever, there's nothing I signed for them to issue a voucher instead of a refund whatsoever. I never signed anything of sort and for them to just decide by themselves to issue a future travel credit it's a no. I want my refund nothing else. 

   

  I have filed a complaint with the ********************** because this company is a total scam. Scamming others as well as me. Just in my group 14 each lost $300 for travel plans for a trip they cancelled and mine is entire $1300. They have no basis to hold my funds. Trip didn't happen refund my money. 

  
  
  Regards,
  
  
   

  
  

  Business Response

  Date: 04/02/2024

  Nativity Pilgrimage has responded to this poster many times, both under the travelers real name and the many aliases continually used to post on BBB. Yes, we know who the registered traveler is,and have stated this many times. Additionally, we have received and answered the travelers complaints by phone, email and through BBB.
  All complaints are taken seriously and we recently responded to the poster on the BBB site and asked the traveler to reach out to us by phone or email, which has not happened.  

  Customer Answer

  Date: 04/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve.

  Shows what a scam this business is, you say in your response " we have responded to customers complaints without specifics of how you responded. How did you? I await my refund and I have escalated this complaint. Go ahead and post my updated review. 

   

  Such a shame as a business. You have absolutely no shame. What is fair and comprehensive to me the customer is my full refund for a trip I paid and the business cancelled not me. You have no legal rights to withhold my funds. I signed no documentation citing if you can't give me the trip I paid for, you keep my funds. Such a shame.  Of all your writing above, you did not anwer my complaint not provide a solution which is my refund. This scamming company lures Christians  and scams them. 

  You did not anwer my issue and did not provide a solution. As of today you owe me $1300 I paid towards a trip you cancelled. Where's my refund? Provide the document I signed saying if you cancel trip you keep my funds. 

  Dishonest business. I will continue to update my reviews monthly and post my responses online and will escalate my complains above BBB. Your not accredited shame on you. 9 months and ongoing. Your business stopped responding to emails after my first complaint to BBB. Why are you holding my funds? I paid for a trip, didn't happen, refund my funds periodt. It has been pulling teeth to get my refunds back. I didn't go on the trip. I'm never going to any trip with your company over my death body will I ever travel with your company. I want my FULL refund NOT a cent short. 

   

  
  Regards,
  
  
   

  
  

  Business Response

  Date: 04/30/2024

  We have diligently reviewed the cases of our travelers during the unforeseen and tragic events in ******. Many of our tours were interrupted by the war, aUecting many of our clients and impacting our business and our third-party partners in the *********. In regard to the required traveler deposits: Our Terms and Conditions clearly state the $300 deposit is non-refundable. Included in our brochures and other binding agreements signed by each applicant. The option to purchase insurance coverage in the event of a financial loss due to a trip is clearly indicated within our brochures and other tour-related paperwork. In the unlikely or unforeseen event of trip cancellations, we also oUer the option of trip transfer credit, ranging in amounts and terms. A message from our CEO: We want to highlight the extensive resources invested in pilgrimage preparation, including itinerary creation, website development, brochure design, marketing materials, application processing, payments, hotel selection, tour guides, and airlines. With a dedicated team of 25 individuals, we adjusted our terms and conditions to align with the realities of the situation. Also, our policy, clearly stated in the brochure signed by each participant, outlines non-refundable fees based on the timeline from registration to departure. 

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  I want my full refund and this has been ongoing well over *************************************************************** Febuary 2024.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   
  

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a trip for a pilgrimage to ****** with this company. the Trip was supposed to take place on 11/11/23. Due to the war in ******, we could not attend this trip. We purchased insurance for our trip and had the option to cancel for any reason. The nativity pilgrimage encouraged us those of us that had insurance to file a claim and they assured us that they would reimburse us back any money not covered by the insurance company. We received 75% of our trip cost. The trip cost for my both my husband and I was a total of $7998.00 and the insurance company paid us $5998.50. The nativity pilgrimage assured us that they would reimburse $1999.50 which is the remaining 25% the insurance did not cover. They called me back in Dec. 2023 and informed me that we should be receiving our money by end of year or Jan. **** month, all of the folks from our church that purchased the same trip and had no insurance have received all of the money back with the exception of $300. The folks that had insurance and field a claim as suggested are, yet to see our 25 % portion of our trip from the Nativity Pilgrimage company. I have called numerous times since the beginning of this year and every time they tell me I should have in 2 weeks. I am very disappointed with the way they have handled this and do not understand why others with no insurance from our trip have already received all of their money and we have not.

  Business Response

  Date: 03/28/2024

  Dear Traveler,

  Thank you for your post regarding the trip to ******. Please contact the office at ************ to discuss this matter.

• Initial Complaint

  Date:03/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company encourage me to fill for my insurance when the trip i had paid for in full was canceled due to the war in ******. I was told that if I didn't receive all my money they would refund me what was not refunded. My Trip cost *****. I received *****. Nativity Pilgrimage has given me the run around as to when i will be remembers for the $1000. I found out the Nativity Pilgrimage refunded all money with the exception of $300 to other in my group who didn't have insurance. They received $3,699. I who paid $300 for insurance have only received $*****. The Pilgrimage was remembered for what they had paid for with our money. I would like your help in collecting my $1000. I was told it would be Dec. 2023, then Jan. 2024, then Feb.2024 and now they do not event return calls or emails sent to them. Please Help as I am retired widow and on a fixed income and had saved for a long time to make this trip.

  Business Response

  Date: 03/14/2024

  Dear Traveler,

  We appreciate your comments and understand the importance of this pilgrimage to you and your group. We strongly encourage the purchase of **** (Cancel for Any Reason) travel insurance. The world is an unpredictable place and things we would never dream of happening sometimes become our ***** reality. It is certainly not our intention to give anyone 'the runaround' or avoid any calls or emails and this issue will be investigated. It is true that the staff at Nativity Pilgrimage has not been able to precisely pinpoint time frames for reimbursement, because our information comes from various sources we work with to make your pilgrimages possible. Once the research has been completed regarding the situation you have shared with us, a response will be entered here as to any reasons for the discrepancy you state.  

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were originally scheduled to travel with this tour agency on October 26th 2023 but they canceled our trip and rebooked us for November 3rd 2023. A week before our trip they cancel again due to circumstances in ******. They have promised to refund us about $8000 as they are keeping $600 in deposit fees for two travelers. I have tried to contact them regarding this refund for the past two months and they have avoided a direct response. The airlines and other agencies I worked with refunded my money the same week they had to cancel on me. This company is not responding to me and at this point feels like it is scamming me out of thousands of dollars and using a war as an excuse to steal from people. I need a refund ASAP and to be in contact with someone as they are not responding to emails or calls. My trip was NP3006 the agent that stopped responding to me was ********* ******* email address **********************************

  Business Response

  Date: 02/07/2024

  Complaint ID#: ********
  ****** *****
  
  Summary of response/confirmation to ****** ***** Complaint:
  
               Cost of cancelled Trip: $3199 per person
               This party of two booked their own air travel
               Nativity Pilgrimage was responsive to this traveler, although we could not provide her exact wishes. All affected accounts were left under review and resolution as the result of the war. No traveler was singled out in any way. 
  
  
  Response and Resolution:
               Total refunded to each person: $2,719
               01/19/24/ REFUND/CHECK # ****: $-5,438.00 (These funds have not yet cleared our bank)
  

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to 09/23 I paid for a trip to the *********. Because of the war, I canceled my trip on 10/11/23 and I am waiting for this company to reimburse me my money, minus $300 nonrefundable. I sent in an extra $900 for a single room. (Included in the amount below).

  Business Response

  Date: 02/07/2024

  Complaint ID#: ********
  ******* ******
  
  Summary of response/confirmation to ************************************            Cost of cancelled Trip: $3,995.00
               Cost of single room: $900
  
  Response and Resolution:
               Traveler was refunded a total of $4,595
               This check has not cleared our bank yet: 01/30/24/REFUND/CHECK# ****/$-4,595.00
  

  Customer Answer

  Date: 02/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.