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Business Profile

Transmission

Universal Transmission Complete Auto Repair, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Reviews

This profile includes reviews for Universal Transmission Complete Auto Repair, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Universal Transmission Complete Auto Repair, LLC has 7 locations, listed below.

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    Customer Review Ratings

    1

    Average of 8 Customer Reviews

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    Review Details

    • Amanda A

      Date: 02/02/2025

      My dads truck broke down had to do a rebuild on the transmission for $1750 we thought that was a pretty good deal that was in October on the 15th I believe then on January 21st the truck was leaking transmission fluid so called the shop it was still under warranty we had to pay a wrecker of our choice to come get it their wrecker wanted to charge us 200 for such a short distance they had the truck from January 21st until January 31st I kept having to call to get updates they would tell me it would be ready a certain day and then it wouldn’t be ready then they said they had to replace limes that should’ve already replaced the first time and that it would cost another 235 for that then they said they had take the transmission apart then they said they had to change something else each time I called to get a update I was told someone would call me back which didn’t happen finally the manager John called and tried to tell me that my dad would owe over 1000. more for their parts and labor that should’ve been done to begin with so when I got upset then he decided they would go ahead and only charge 275. even though their work was still under warranty and they obviously did not do the job right the first time they tried to say my dad drove the truck without transmission fluid much I knew for a fact was a lie seeing how the transmission fluid was all over my driveway and he hardly goes anywhere to begin with so after picking the truck up on January 31st he drove it home parked it in the driveway and when he went to leave to go to the store the next day there was a big puddle of transmission fluid on the driveway once again my husband calls the show the lady at the front give the main bosses number the main boss was more upset that he was being bothered on a Saturday than the fact that his employees are doing bad work on customers vehicles and he hung up on my husband so I most definitely will never take anything to their shop and I would never recommend them to anyone

    • Virginia Z

      Date: 01/23/2025

      My transmission receipt "remove dismantle and inspect all internal components' "Rebuilt/Reconditioned transmission assembly with rebuilt/exchanged torque converter. My car when you park- you still have to nudge it for the car to turn off. Robert was very sweet in the beginning to "get our business". When picking up my car, Robert told me "the car is vibrating". , only the transmission that actually failed on me. I told him upfront, my car never had this issue. . Went back again with my husband, told him the same thing, the car is vibrating very loud. Robert informed that we could buy the part for the motor mount and fix it, but they could not do if for free. I told him I only wanted my car with the transmission. not to pay for other services "they did". My husband then said "well we can take it to a mechanic and have him look at it". At that point Robert completely lost his composure, and asked my husband "ARE YOU THREATING ME"!!! My husband said "NO" . So then I asked Robert if I could get a copy of all the notes taken when the car was brought in to see if they made notations of the vibration (mind you my car did turn on, it just would not go forward or backwards. Robert responded "oh nice" and said no these are for our records. Needless to say nothing came of that. I just had to drive around with a noisy vibrating car . This was 05/15/24. Fast forward now, 01/14/25 I took my car to another mechanic for some lights I still had on (Robert did note the lights on my car as well). In doing so I mentioned how much we paid for this rebuilt transmission and the shop left my car vibrating. As the mechanic put the machine to get the reading. he asked me "you said you paid how much to rebuild the transmission, my response $4344.00" he said ma'am- this transmission came from a junkyard. Mechanic informed me I could have bought the part for $2500 at a junkyard. . Deceptive practices. NOT BBB APPROVED

    • Malerie A

      Date: 07/31/2024

      Richmond location: Went in because I noticed my RPM fluctuating and a high pitch noise. They told me they need to look internally on my transmission because they can’t just figure out what’s wrong from the outside. Next day I agreed for them to drop the transmission for $550 because they gave me no other options and I trusted their advice. I was under the impression that there was seriously something wrong with my transmission when they “dropped it.” They gave me an estimate for a rebuild which was almost $5000, so went to get a second opinion at another shop and at the dealership. Took my truck to the dealership, ended up I did not have any issues with my transmission. GMC even said there were no signs of tools on the bolts to take off the pan(universal saying they dropped it from the front?) I asked Andrew for the codes they scanned and there were no codes that had to do with my transmission, only the body control module. The dealership did a diagnostic for a few days to look into the transmission as well, but they did not find anything wrong with it. Dealership took apart my transmission just like they did and everything was fine (yes I spent more money to take a look at my transmission).
      Addressed this with Andrew and basically all I got was it was my choice to let them drop the transmission for $550 and I could’ve told them no..and they were just going off of what I said and what his technician said on what was going on with my truck. I understand that I could’ve told them no, but what I don’t like is they did not say anything about body control module and went straight to “we need to take the transmission apart.” After dropping it and asking for the codes a few days later, he finally tells me the overall issue was the body control module. Even if this were the procedures that they absolutely had to go through, they quoted me for a rebuild which was absolutely unnecessary as well as dropping my transmission to look into it. No refund was given to me.

      Universal Transmission Complete Auto Repair, LLC

      Date: 09/20/2024

      Hello, when you have issues with body control module, you would have codes present. If there is no codes present you would go to the mechanical side of the transmission. This is when we do an RDI. I am glad that the dealership fixed your vehicle.

    • Adriene W

      Date: 07/02/2024

      Very bad customer service been having my vehicle for 8 days still not fixed. moved my vehicle without my consent never called to notify me lied that it was there and wasn’t ,,said vehicle was going to be ready on Monday now today is Tuesday said it would be ready never heard anything else from them today very unprofessional had I read the reviews would have ask warranty service to send me elsewhere very inconsiderate of customers feelings

      Universal Transmission Complete Auto Repair, LLC

      Date: 09/20/2024

      Hello,
      I am sorry you had issues. Sometime it takes longer to repair vehicles. We would love your vehicle to be ready as promised, but sometimes we must wait for parts, technicians are working fast and accurate as possible.

    • Assou S

      Date: 01/10/2024

      This company is a trash and please before to start doing business with them make everything clear and sign they scam my money took me $1800 for Hyundai Elantra transmission and don’t wanna give a warranty I call 911 and the officer who came to resolve the issue even don’t wanna give me chance to talk and ask me to paid without the warranty or to leave the place or he gonna arrest me smh which I did just was with my friend and he was telling me the long court process and we are black and immigrants we can do this long story Shurt I took the officer badge and name I don’t know the car run but no pretty well if there’s any help someone can do please do so but never bring your car their

      Universal Transmission Complete Auto Repair, LLC

      Date: 01/11/2024

      Hello, I am not aware of this situation. What location and who did you speak to?

    • MeL Key D

      Date: 11/02/2022

      Extremely Unprofessional Service; Mechanics are unreliable; my truck was transferred from shop-to-shop like they had no knowledge of what they were doing & ALWAYS A DIFFERENT MECHANIC/SERVICE PERSON; they took over a month to get an engine replacement & they put in a piece of junk that only lasted 5months & WONT HONOR THEIR WARRANTY/PARTS after I paid $4650. The day it was ready, I picked it up and the Reservoir Box had OIL in it-BRAND NEW RADIATOR but OIL was in the overflow, so I dropped it back off IMMEDIATELY AFTER PICKING IT UP & they claim they “FORGOT TO CHECK & FIX THIS ISSUE & they FORGOT TO PLUG SOME OF THE MOTOR PLUGS BACK UP PROPERLY…WOW!!!
      This place/company is a BUNCH OF CON-ARTISTS WHO RIP OFF ANYONE THEY CAN…PLEASE DO NOT HAVE YOUR VEHICLE SERVICED AT ANY OF THE LOCATIONS, UNLESS YOU WANT A HEADACHE & a HUGE LOSS TO YOUR POCKETS!

      Universal Transmission Complete Auto Repair, LLC

      Date: 08/10/2023

      Hello, I tried looking into your invoice but without your car information or which shop, I can't help you.

    • MeL Key D

      Date: 10/28/2022

      Extremely Unprofessional Service; Mechanics are unreliable; my truck was transferred from shop-to-shop like they had no knowledge of what they were doing & ALWAYS A DIFFERENT MECHANIC/SERVICE PERSON; they took over a month to get an engine replacement & they put in a piece of junk that only lasted 5months & WONT HONOR THEIR WARRANTY/PARTS after I paid $4650. The day it was ready, I picked it up and the Reservoir Box had OIL in it-BRAND NEW RADIATOR but OIL was in the overflow, so I dropped it back off IMMEDIATELY AFTER PICKING IT UP & they claim they “FORGOT TO CHECK & FIX THIS ISSUE & they FORGOT TO PLUG SOME OF THE MOTOR PLUGS BACK UP PROPERLY…WOW!!!
      This place/company is a BUNCH OF CON-ARTISTS WHO RIP OFF ANYONE THEY CAN…PLEASE DO NOT HAVE YOUR VEHICLE SERVICED AT ANY OF THE LOCATIONS, UNLESS YOU WANT A HEADACHE & a HUGE LOSS TO YOUR POCKETS!

      Universal Transmission Complete Auto Repair, LLC

      Date: 11/01/2022

      Hello,
      What is the year, make, and model of the truck? What shop did you take it to?

    • Richard S

      Date: 10/20/2022

      Jim the manager at 1403 farm to market 1960 bypass E humble tx stole my money and my vehicle

      Universal Transmission Complete Auto Repair, LLC

      Date: 08/10/2023

      Hello,
      Could you please explain?

    Universal Transmission Complete Auto Repair, LLC is NOT a BBB Accredited Business.

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