Business ProfileforGRIND Basketball

We purchased The Grind Basketball Machine in June of 2022 for $2,000. Upon receiving the machine we set it up according to the instructions and videos provided by Grind Basketball. The machine’s netting system kept trapping the basketball and would not allow the machine to return the ball as advertised. The machine only worked about 20-30% of the time and after twenty minute of frustration we gave up on using the machine. I immediately contacted Grind Basketball via their website and explained the issue. I received a response within a day explaining I needed to use the setup videos to ensure proper setup and adjustment. I responded letting them know that I had done that several times already and informed them that the netting shown all over their website in videos and pictures was extremely different in design than the netting shipped with my machine. The netting shown on their site and videos shows a netting system that has many point of adjustability to ensure the ball does not get stuck. The netting shipped with our machine has zero adjustability. Grind responded saying they were aware of the problem and sent me a video of a newly designed net that solves the issue and asked if I would like to have one sent. I replied yes. That was August 10. I received nothing. I reached out to Grind again stating I had not received a replacement net and our $2,000 is useless. They replied that they again would ship a net the next day. That was weeks ago and we still have no replacement net. They will no longer respond to emails and will not return phone calls. I feel that this is Bait and Switch. The product shown and advertised is not what was sent to us. The product we paid $2,000 for does not work at all and just sits in our garage while Grind will not respond to requests for a replacement netting or for a return even though they were contacted about the defect issue immediately. Please help us to resolve this issue.