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Business Profile

Solar Energy Product Services

Spruce Finance Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Product Services.

Reviews

This profile includes reviews for Spruce Finance Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spruce Finance Inc has 4 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 122 Customer Reviews

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    Review Details

    • Maryann S

      Date: 07/29/2025

      I have been trying to get my system fixed for the last 7 months, Each time I call they give me the same excuse, that they have put through a ticket and have dispatched the job, but no one in my area that they deal with has picked up the job yet, It does not take all this time to get someone out. yet when I said I would not pay the bill, I was told if I did not they would not fix my system. They old my I would be going against my contract. Yet they are not living up to their part of the contract by not fixing my system. They bought this from *** and then screwed me out of the tax rebates I was supposed to get, too, I give them no stars and wish someone can help me get my system fixed. I am on a fixed income and and am paying very high electric bills bcause of this.

    • Ojas S

      Date: 05/15/2025

      worst company ever, looks to charge extra fees every time it can

    • Colette M

      Date: 05/14/2025

      No stars - absolutely horrible company I have 14 invertors that are not reporting and I have been trying to get them fixed for YEARS - I am tired of trying to resolve with them and an letting everyone know how truly ****** this company is

    • Marsha C

      Date: 05/14/2025

      They are SCAMMERS. We purchased a new home and they actually never turned on our solar panels that we have been paying monthly for. after almost 2 years of begging them to turn it on, they now want our energy bills from the last 12 months when clearly the panels are dead. Within this whole ordeal they created a fake ghost account under our names I only found out because they reported it to the credit bureau and my score dropped 100 pts. No apology and they refuse to send a letter to the credit bureau about their error. This is their way of showing you that you need to continue paying despite not getting the service that you should be provided. STAY AWAY AT ALL COSTS !!!!!

    • Robert L

      Date: 02/10/2025

      This company does not take care of its clients. I leased my solar system in 2014. I now have six solar panels that do not work and need to be replaced. Solar power has said it's just weather related. I have a picture of the solar array that clearly shows six panels not working. I have called numerous times to Spruce Power to no aval, jet I still have to pay my agreed leased amount. I would like the BBB to take whatever action they can to resolve this complaint.
      To potential new customers please do not go into business with Spruce Power. Thoroughly check the solar companies out before you agree to do business with them.

    • Frances S

      Date: 01/31/2025

      We complain . Everyone has the same experience with this company.
      My questions are... Who can help us? Who will help us?
      So many people are suffering, Will someone help us?

    • Angela C

      Date: 01/03/2025

      Spruce Power is running the ultimate con. They buy agreements and decide what parts of written, signed contracts they will honor. I have a leak in my roof under the panels, my lease agreement with Level Solar in 2016 states it is a $400 charge. Spruce has decided it is a "perk" they are not obligated to honor despite the contract stating that when the account is sold all obligations agreed to must be honored.

      The uproar that happened when I suggested under their premise I no longer needed to pay them was something to behold.

    • Gary F

      Date: 11/26/2024

      After reading the attached reviews I find it hard to believe this company is still in business. It is apparent that Spruce Power’s employees are disengaged from their customers and each other. They lack emotional intelligence and empathy and are both disrespectful and insensitive in their communications. My brother died suddenly in 2023. Via his trust, he bequeathed his house to his church, and Spruce Power was notified immediately of this action with an explaination of the property transfer, and was given the name of the church, the contact person and their attorney. Since the property was bequeathed to the church there was no sale, escrow or agents involved in the transfer. For the next seven months, Spruce continued to send notices and letters addressed to my dead brother stating that the contract would remain in his name until the "sale" was complete. These communications took a terrible emotional toll on our family. The situation became so untenable that we found it necessary to engage an attorney who advised Spruce that the Trustee transferred the property to the church according to the requirements of the trust and that Spruce Power is hereby directed to cease and desist from all further communications (whether written or verbal) with the Trustee. Neither the trust owner nor his estate is responsible for the interaction with Spruce Power. You have already been provided with the name of the church and their attorney. The church is solely responsible for your concerns so please limit your communications to the church and their attorney. And please quit addressing emails to the previous home owner. You have been told 11 times that he is dead. Address your communications and emails to the church and their attorney. Spruces's next email was again addessed my deceased brother and demanded to know the escrow closing date, escrow agents and buyers name and address. Spruce had ignored all previous conference facts of the home ownership transfer.





    • Cheryl O

      Date: 11/08/2024

      They don't deserve a rating at all!!! Well, we know why this company is not accredited. They are the worst company to do business with. I have 6 microinverters that are not working. They are under warranty so Enphase sent them to me. Spruce told me once get microinverters, to take a picture of shipping label and send to them and they will get them fixed. I did what they said back in September. Now its been 2 months and still waiting for Spruce to have their Service Provider, Novasource, come out and replace them. Of course Spruce is giving me the run around. They had the work order for them for site assessment. Said no....have 6 microinverters to be replace and you knew that. Why would you waste Novasource resources by sending them out to assess when we know there are 6 microinverters that need to be replaced. I despise this company so much! I am considering another solar company even though I have 15 years invested in these solar panels.
      What can we do to make this company do their job!!!!!!!!

    • Rosemary H

      Date: 10/05/2024

      I had my taxes done at HR block. I received a refund of 3400 bucks and did not have my check account with me and you got a refund in 10 days if you put it on this Spruce card. It has been sitting in that account since the beginning of the year. In the last three months someone used the card and spent 400 buck. I just noticed it and disputed it and they sided with scammers. Of course I closed the account with 400 bucks less. NEVER use the ** ***** Spruce refund card. What a joke.

    Spruce Finance Inc is NOT a BBB Accredited Business.

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