We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Solar Energy Design

Sunnova Energy International Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Design.

Reviews

This profile includes reviews for Sunnova Energy International Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sunnova Energy International Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.9

    Average of 551 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Stephen S

      Date: 07/28/2025

      The customer service at ********************** is aweful!!! Trying to resolve an issue that involves technicians coming to your home is a complete nightmare.

    • Wanda O

      Date: 07/12/2025

      Stay away from this company and it's sister companies ********, *******. Had ************************************** 7/25 by 9/24 I was already placing service calls. Not only has the problem not been fixed 1 yr later keep in mind I am a new customer. I barely got a return call back after me calling or emailing them numerous times. From mine personal experience it's been a nightmare that has taken an emotional toll on me. Now I have 37 solar panels and two batteries that are not working. At **** point I rather not give **** company my business and would like the contract null and void because they committed breach of contract when they failed to fix the problem. Also I know they the salesman put more panels on my roof than what I really needed so I can pay a bigger monthly bill. The *** is terrible you call and are given the run around. I also as to speak to the project manager. I never receoved a call back. They installed the panels left a piece of carboard box on my lawn. Needless to say when I was able to go back to checkcthe work they did. I had a flood and lost of lawn holes on my gutters and wall as well. One of the salesman made an inappropriate comment because I woupdnt sign the contract when he wanted me to.A nightmare from the beginning. Scammers beware and stay away!!! I want all equiptment off my property. I don't trust the service that they would provide should I stay with them.

      Sunnova Energy International Inc.

      Date: 07/21/2025

      Hello *****. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. We're dedicated to providing you with the best customer service possible. Feel free to contact our customer service at ************* or via email at ****************************************** for assistance. We look forward to helping you.

    • Alex S

      Date: 06/25/2025

      Terrible customer service. I have a new home that I purchased in March, 2025 that (unfortunately) came with Sunnova panels. The electric company reached out to Sunnova right after construction was complete to notify them that they installed the wiring incorrectly. Nobody at Sunnova responded to them. I reached out to Sunnova about 6 times during this process, where I was merely told that "we are waiting for approval". Clearly, they had no idea what was going on.Finally, I spoke directly to the electric company (CORE Energy), and after having to email an executive member at the team, somebody finally responded to my many emails. Sunnova came back out and corrected their issue, and then the electric company came up to approve everything. The Sunnova tech told me the panels were "active and working", which was obviously not true, and my portal shows that nothing has been ************ has now been 3 weeks, and nobody from Sunnova can respond about when my panels will be activated. The call center routes you to a phone # that is no longer in service due to the bankruptcy at the company, and nobody can seem to answer any questions.

    • Marilyn S

      Date: 06/20/2025

      This company has the worst customer service I have ever experienced. I have been working with them for 1 1/2 years to get my billing straight & still the issue is not resolved.

      Sunnova Energy International Inc.

      Date: 06/24/2025

      Hello *******. Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service via email at ****************************************** or chat with an agent through your MySunnova account. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

    • rafael j

      Date: 06/20/2025

      Ignored for 7 Months - Leaking Roof, Fraudulent Signature, and Added Health Stress I live in *******, *******, and had Sunnova, a *****-based solar company, install panels on my home. Ever since the installation, my roof has been leaking, and its now been over 7 months with zero response. Ive emailed, called, and submitted service requests - no one has contacted ***** make matters worse, I never even signed the contract myself. The young lady who came to my house initialed and signed my name without my full consent. That alone should be investigated.I also live with chronic respiratory issues and heart failure, and the ongoing roof damage and complete lack of support from Sunnova is causing me extreme stress and putting my health at greater risk.I understand Sunnova has filed for Chapter *************************************************************************** leave homes damaged. At this point, Im not asking for repairs - I just want the solar panels removed so I can fix my roof before it gets worse.

      Sunnova Energy International Inc.

      Date: 06/23/2025

      Hello ******. Thank you for bringing this to our attention. Please know that we're actively addressing the issue. We've notified your case owner and have asked them to contact you promptly. We appreciate your understanding as we work to resolve this matter promptly. Thank you for your patience.

    • La R

      Date: 06/18/2025

      I have been trying to get in contact with Sunnova about damaged solar panels from a storm. I reached out several times. It has been weeks and they can't give me any updates. They won't even let me know what is in my case at the moment because they say "the notes are internal". We can not move forward with insurance or with repairs to our roof until we hear back from Sunnova, as we have already heard back from everyone else. Sunnova, do not reply to this review with your "customer service" email, we have already tried that several times, along with the chat. I want a real office I can go to and a real local number I can call in order to get this resolved.

    • Samantha M

      Date: 06/12/2025

      I WANT TO LEAVE 0 STARS!!! Ive had a terrible experience with ********. Their customer service is absolutely horriblethey never respond when you ask them to come out and fix issues. The solar system rarely works, and when it doesnt, getting help is impossible. I would strongly advise against using their services. Very frustrating and unreliable!

      Sunnova Energy International Inc.

      Date: 06/18/2025

      Thank you for your feedback, *******. We are committed to delivering exceptional customer service, and your input is invaluable in helping us achieve customer satisfaction. We apologize for any inconvenience this may have caused. Rest assured, we would be more than happy to help you resolve the issue as quickly as possible. Please contact us at your earliest convenience at ************.

    • Anna D

      Date: 06/09/2025

      Extremely Misleading and Frustrating Experience I signed up with Sunnova under the impression that I was receiving a ***** for solar panels. Turns out, its actually a leasea crucial detail that was never made clear during the sales process. Now, Im unable to refinance my home unless I pay off the lease entirely. My only options? Pay $20,000 to have the panels removed, or $25,000 to buy them out. Both are outrageous, especially considering how poorly the system *********** make matters worse, my electricity bill is higher than it was before installing solar panels. The system is producing only 25% of what my household actually uses. Isnt solar supposed to reduce your energy costs?Every time I call for help or clarification, I get vague answers or conflicting information. Even the customer service **** seem confused by the contract terms. There is zero transparency, and as a consumer, its incredibly frustrating to be left in the dark (ironically) about something as important as your home energy system and finances.Sunnova has been a huge regret. I wouldnt recommend them to anyone until they get their contracts, performance, and customer service straightened out.I NEED OUT OF THIS HEADACHE!

    • Nicole J

      Date: 06/09/2025

      I need a new roof, the part with the solar panels is leaking, and they want $13K to remove and replace the panels.

    • Luke C

      Date: 05/31/2025

      Sunnova's claims process was, for me, absolutely terrible. Their equipment install caused leak issues from our roof into our house. There own technician came out and determined as much. The leak was bad enough that after four attempts to address the leak itself we were required to replace the entire roof. Their mismanagement cost us tens of thousands of dollars all told. The claims process drew out beyond two months always with me writing another email asking about progress on my case. In the end I was met with a response saying - sorry for the inconvenience, we can't help.

    Sunnova Energy International Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.