Business ProfileforTradition Senior Living, LP

Recently my mom went from independent to respite to hospital. She was in respite for 6 weeks. While in hospital, Jennifer asked me to meet with the care team. At this time we were trying to obtain rehab for 2-3 weeks, so care team, meeting was pre mature. When I arrived at meeting, there were 3 administrators, including Randy(VP of Dallas and Houston locations), Crystal (vp of Houston division), Jennifer (director of marketing), and the director of nursing (new to the job 2 weeks, therefore had minor contact with my mom). They wanted to discuss admission to assisted living, even though we had only recently admitted to hospital. 1. Told if mom needs more than 8 meds there was an upcharge. This included vitamins, Tylenol, hand lotion, and could include chapstick because she could eat it (said by Crystal). 2. There is an upcharge if she needs assistance to toilet. And a different upcharge if she needs assistance to dining hall. 3. I suggested 24 hr nursing provided by a licensed nursing agency that I would pay for myself. I would still pay upcharge “in case they didn’t show”. Though if she required care that they cannot provide later in life (hospice care), that’s ok, because there is a “really good” hospice company. 4. I suggested going to independent living with 24 hour agency licensed nursing care. They would not allow this, since if they did not show up, mom cannot “independently evacuate “. If I attempted this, Randy would call adult protective services. 5. The first week my mother was under their care, the tv didn’t work. They left an 86 yo woman in a room with tv or radio, complete silence. No staff member realized this was a problem. Would never recommend this company. They will blindside you when your loved one is acutely ill to discuss costs and administration under the guise of “care team”compassion. The use of intimidation and bullying highlights their lack of empathy for family members during a difficult time.

The Tradition regards all our residents as family, and their safety and well-being are always our number one priority. Our licensed Health Care Team develops proactive, personalized care plans that respect the health, safety and dignity of all of our residents. These plans are monitored and updated over time and are discussed in detail with the residents and their families or legal representative. We adhere to strict HIPAA privacy rules that protect the disclosure of personal health information.

Family does not leave family in silence for days. Family does not threaten with “police” action when nothing illegal is done. In addition this occurred by a 2 Vice Presidents and director of marketing. I sent multiple emails to upper management. No one at or above their level has contacted me. I have NOT received a single call or email from upper management. The only people who showed at compassion or understanding of the situation were people below him. To this date I believe upper management continues to believe that threats and intimidation are an appropriate way to approach at family in turmoil.