Business ProfileforLandry's, Inc.(Corporate)

I was very upset/frustrated with Landry's rewards program a few days ago. We love THE PALM and MORTONS. We frequent them as much as possible. The food and service are always perfect. We had a problem with the rewards program (long story). I called and was not pleased with the outcome; therefore, I wrote an unfavorable review. The next day, I received a call from the regional manager. He explained everything and went above and beyond to make things right. Brain Jepperson is a rare find. Brian took the time to explain the new policy and why changes had to be made. My faith in Landrys has been restored, and we will continue to eat at the BEST: Palm and Mortons and, of course, Masters in other states!

***Previous 1 star review posted on 4.3.24****

We go to Palm or Morton's at least twice a month. We always spend $200-400. I have been adding my points on the website as I was told I could do years ago. To date, you can still add points. The points have not been recorded for 5 months. I called Landry's customer service. A very rude female told me we don't allow you to add points anymore via the website. I said, but it allowed me to do it. She said you can do it, but we will not add your points -we did away with that in November. I said, but last night, I spent $290. Can you at least add those points? The rude female said that is my loss I should have handeded the card. I said I did not like handing the card because they used my points and did not allow me to save up points. The female was so rude. I asked if they wanted to lose our business, and she said that was my choice. It is sad to leave, but Landry does not care about customers. I said I never got an email or letter saying that you changed the policy, and she said that was not her problem. They had to credit our $290 from the previous night, and we would have stayed with Palm and Mortons.