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Find a Location

Hestia Construction & Design, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforHestia Construction & Design, LLC

    Remodeling
    Multi Location Business

    At-a-glance

    Customer Reviews

    4.2/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    23 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Hestia Construction & Design, LLC has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      16000 Barkers Point Ln Ste 202, Houston, TX 77079-4000
      BBB File Opened:
      7/3/2017
      Years in Business:
      15
      Business Started:
      12/11/2008
      Business Incorporated:
      6/24/2017
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Ms. Hannah Valentine, Owner
      • Complaint Handler
      Contact Information

      Principal

      • Complaint Handler

      Customer Contact

      • Ms. Hannah Valentine, Owner
      • Complaint Handler
      Additional Contact Information

      Email Addresses

      Industry Tip

      BBB Tip: Hiring construction and remodeling services you can trust

      Customer Complaints

      23 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/07/2023

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      On January 3, Hestia presents proposal with total estimated costs of $197,622.00. A lengthy discussion ensued about timeline – construction needed to be concluded well before October. Hestia indicated that this would not be a problem and that this was a “simple job.” On January 12, the contract was executed. On January 13, I paid a deposit of fifty percent of total estimated costs. Over the next several months, I had to repeatedly ask Hestia for updates. There was often no response. When I did receive a response, the blame was placed elsewhere. The permitting vendor caused unexpected delays. The engineer was unavailable for several weeks. And so on. In early May, Hestia indicated that an engineer would visit the following week and engineering drawings would be returned two weeks later. In the meantime, all applications necessary for permitting were to be completed. In late May, an architect visited the property. Hestia described this individual as an engineer several times. I was misled, if not lied to, about who would be visiting the property. On June 23, I asked Hestia for an update. Hestia provided “engineers notes,” which were recommendations from Hestia's architect to my architect. The notes did not advance this project - we needed the engineering drawings. On June 28, I told Jesse that I intended to cancel the contract due to nonperformance. Jesse told me that he was not sure what happened with this project but that the lack of progress was “unusual” and “disappointing.” I requested cancellation via email, with a request for Hestia to propose next steps for returning the deposit by COB June 29. On June 29, Hestia confirmed receipt of my email. On July 3, I attempted to call Hestia . I told Hestia, via email, that a plan for returning the deposit needs to be in place by COB July 6. I send a text message to Jesse to the same effect. Hestia simply refuses to engage. Though the next payment deadline is approaching, so perhaps I’ll hear from them soon…

      Customer Reviews

      10 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Claudia W

      1 star

      08/08/2023

      I regret to say that my experience with Hestia was devastating. The project began with promise, as detailed remodeling plans were provided. Hestia's representatives seemed knowledgeable and dedicated to ensuring a successful outcome. However, as time went on, it became clear that the promises made were not going to be fulfilled. Issues arose during the construction phase, with delays becoming a recurring theme. What was supposed to be a well-organized and timely remodeling process turned into weeks of waiting for progress that never materialized. Communication from the company also became inconsistent, leaving us in the dark about the status of the project and the reasons behind the delays. While I understand that unexpected challenges can arise in any construction project, the lack of transparency and accountability from Hestia's owners, Hannah Valentine and Jesse Coody, was truly disappointing. There were instances where promises of completion dates were made, only to be pushed back repeatedly without any valid explanations provided. Ultimately, I was left with an incomplete project, the lack of completion left my home in a state of complete disarray. I had hoped for a transformed kitchen, living, entry and master bathroom but instead, my home renovation was not completed, and we were forced to find another contractor to finish the project. We were devastated, our dream home became a nightmare! Ultimately, we were forced to sue Hannah Valentine and Hestia Construction. We WON our case and were awarded a large sum judgement against Hestia, which we are yet to collect! I believe it's important for companies to stand by their commitments and deliver on their promises. Hestia has failed to do this in every regard! I would advise potential clients to exercise caution before considering Hestia for their remodeling needs. It is my sincere hope that they will take this feedback to heart and work towards improving their practices and customer service in the future.

      Local BBB

      BBB of Greater Houston and South Texas

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