Complaints

This profile includes complaints for Unified Residential Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Unified Residential Management

  10330 Lake Rd Ste Dd Houston, TX 77070

• 

  Unified Residential Management

  25 North Street Dublin, OH 43017

• 

  Unified Residential Management

  5350 Silverthorne Dr Westerville, OH 43081

• 

  Unified Residential Management

  300 Springboro Ln Columbus, OH 43235

• 

  Unified Residential Management

  1480 Runaway Bay Drive Columbus, OH 43204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against *** Apartments (Manager: *******):I signed a lease with ************** in April and paid the application fee. However, the unit I planned to move into was damaged by a tornado. I did not receive any timely communication about this damage from management.They refused to offer any compensation if I decided to maintain the lease, despite the unit having broken windows throughout. They then offered me a different unit that did not meet my requirements, with a move-in date almost two months later, forcing me to find storage and temporary housing at significant cost.Communication was consistently poor. I never received pictures of the unit or a notification that the City of ************** had posted a dangerous building notice on the door, rendering it uninhabitable. I had to visit the leasing office five times to get basic updates. Additionally, ******* verbally promised to refund my application fee if I terminated the lease, but later denied this in writing. They also failed to send the required notice of delay under the lease agreement.Complaint against ************** (Managers: Miche and *******):I was not informed of the requirement to show 5x rent income or pay an extra month of rent upfront until the last moment. Throughout the process, Miche provided incorrect information regarding my credit report and facial verification process. On June 30, I received a call from ******* informing me that my application was cancelled due to missing a 72-hour payment window, despite that I had emailed Miche about the rent payment the day before and called the leasing office that morning. My email was not answered, and during my call, I was told that they were unsure of the details and needed to wait for Miches response, which I never received.Requested Resolution:A full refund of all application fees paid and compensation for necessary costs incurred due to the failure to honor lease agreements, including storage fees and temporary housing costs.

  Business Response

  Date: 07/02/2025

  Thank you for your message. We understand the challenges that arose due to the unexpected tornado damage, which affected multiple properties across the area. Our team worked to assess impacted units and provide alternative housing options where possible. We acknowledge that communication during high-volume periods can be delayed and are continually working to improve our response times during emergency situations.
  Regarding application fees and lease-related concerns, all matters are handled in accordance with the terms outlined in each applicants lease agreement and applicable policies. Any further requests for review or resolution should be submitted directly through the leasing office or customer service team, where they can be addressed through the proper channels.

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  The reply from the business is full of empty words.
  
  Regards,
  
  
   
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a unit in November 2024 that is leased by the ***************. I never got to tour the unit and when I moved in I could smell a horrible smell. After investigating I found that the smell was coming from the carpets. The carpets were matted to the ground and smelled horribly of animal urine. When I contacted the leasing office they didnt want to do anything at first until I threatened a law suit. Then they had a cleaning company come to evaluate the carpet. The first *** that came said the carpet was beyond repair. When the leasing company didnt like that answer they called another *** to look at my unit and stood over him while he said the carpet could be cleaned. I explained that cleaning the carpet one time would not fix this issue as the animal urine most likely went all the way through the pad. They refused to do anything else and I have been getting sick from breathing in the air each night. I try to contact them each month expressing the habitability issues and now they are terminating my lease because they say Im harassing them. I have only reached out to them regarding health concerns which is my right to do so under Missouri law.

  Business Response

  Date: 07/02/2025

  Thank you for your message. Upon move-in, concerns regarding carpet condition were addressed by having the unit professionally assessed and cleaned based on the findings. We understand there may be differing opinions on the outcome, but appropriate steps were taken to respond to the reported issue.
  We are aware of your continued communication regarding the matter, and while we respect every residents right to raise health or maintenance concerns, interactions with our team are expected to remain within reasonable and respectful boundaries. Further communication and lease-related matters will be addressed through the appropriate channels as outlined in your lease agreement and local regulations.

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I appreciate the response, but I must clarify and correct several misleading claims made by the apartment management.
  
  
  Upon move-in, I reported that the carpet had strong odors and appeared heavily stained. The first professional hired by management to evaluate the carpet condition explicitly stated that the carpet was beyond repair due to excessive pet urine and needed to be replaced. Rather than acting on this objective assessment, management sought out a second opinion from another vendor who contradicted the original findingsan act that appears motivated by convenience rather than concern for tenant health.
  
  
  Industry standards are clear: carpets saturated with animal urine pose serious health risks and cannot be resolved by surface cleaning alone, especially if the contamination has existed for a prolonged period. Simply cleaning the carpet does not eliminate the underlying biohazards or odors embedded in the padding or subfloor.
  
  
  Additionally, I exercised my legal right to raise health concerns and requested appropriate remediation. When I stated I would be reporting the matter to the citys health department, management issued me a lease termination notice shortly after. This is a textbook case of retaliation, which is unlawful under Missouri landlord-tenant law.
  
  
  Lastly, my communications with staff were entirely within my rights as a tenant. Documenting ongoing unresolved maintenance and billing issuesespecially those impacting healthis not harassment. It is my right to demand habitable living conditions as required by Missouri state statutes and outlined in our lease.
  
  
  I ask that the BBB take this rebuttal into account and consider the pattern of behavior by this landlord, which involves ignoring objective assessments, downplaying health hazards, and retaliating against a tenant who asserted her rights.
  
  
  Sincerely,

  ***** *. Greatting
  
   

  
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This property management business has been guilty of negligence towards their lessees following a tornado that hit their property at ********************************** on 5/16/2025. Attached is the full list of wrongdoings by the property management group which includes: telling residents to ignore notices from the city of **************, not replying despite the use of multiple means of contact, not initiating any repairs to the unit, and leaving the unit completely unsecure. Despite this negligence, the property management group is requesting at least 2 months additional rent be paid due to short notice of lease termination, but the property is not inhabitable. My request is that these charges be removed from my account and that the amount of $2,389.80 be paid back (partial May rent, full June rent, security deposit, & supplies bought to mitigate further damage). All attempts at contacting this business have been unsuccessful including emails to the property manager ******* Atlas, emails to the regional director ******** *******, and phone calls to the main office in ******* at ************. Meetings in person with ******* Atlas have not been successful and no written follow up from the Unified Residential Management group have followed these meetings despite my requests. Full details are included in the attachment.

  Business Response

  Date: 07/02/2025

  Thank you for your message. We are aware of the severe storm event that impacted ************** and understand the disruption it caused for many residents. Our team has worked diligently to assess the damage and secure affected areas in coordination with city guidance and vendor availability.
  We do not direct residents to ignore city notices, and we strongly encourage all residents to follow official instructions for their safety. Each lease termination request is reviewed on a case-by-case basis in accordance with the terms of the lease agreement and the condition of the unit. Charges applied to accounts reflect those terms unless otherwise adjusted through formal review.
  We recognize there may be a difference in perspective regarding communication, and we continue to encourage residents to contact the property management office directly through official channels for assistance.

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint due to unjust treatment by the property management at ****************** Apartments. I recently received a lease violation notice accusing me of removing and/or damaging property in a community space. This accusation was made solely based on my phones access to the room via the ButterflyMX systemno actual video evidence was provided, and when I requested to review the cameras to clear my name, I was told that it wasnt necessary.I later found out that multiple tenants who accessed the space during that same timeframe received the same blanket violationmeaning no one was actually investigated. This is not only unfair, its a lazy and reckless form of tenant discipline. No proof, no individual review, just mass punishment.On top of this, I was displaced from my original home by a tornado and moved into this unit hoping for stability. Since moving in, Ive been met with miscommunication, inconsistent enforcement of rules, and now an unjust violation that could affect my lease history. I feel Ive been treated unfairly and dismissed at every turn, despite trying to resolve this respectfully with management.Resolution Requested:I am requesting that the violation be removed from my tenant record, that my amenity access be restored, and that the property be held accountable for issuing formal warnings without proper investigation or evidence. If this matter is not resolved, I plan to pursue further legal action.

  Business Response

  Date: 07/02/2025

  Thank you for your message. The situation referenced has been reviewed by our team in accordance with our community policies. While we understand your concerns, lease violations are issued based on system data and protocols in place to maintain shared spaces for all residents.
  We recognize that recent events have been challenging, and we aim to apply all policies fairly and consistently. At this time, any further requests related to this matter should be submitted directly to the property management team for continued review through the proper channels.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  275 on the park refuses to remove the rental collection from my name even thought my eviction had been dismissed and I have offered numerous time to settle the balance I owed. They continue to add fees to my account that wasnt stated in my leasing agreement. They are now refusing to talk to me even though I was advised by their lawyer to talk to them to settle this matter. They are claiming I owe $2694 when I have documentation that I dont. I have documentation that 275 told me I only owed $580.94 + 400 legal fees if evicted. I provided a money order to 275 on the park they lost and refused to help find. I have since then partner with St.******* to help pay my balance and 275 has still refused to communicate with us. I only owe for May rent which is $1404.88

  Business Response

  Date: 06/16/2025

  Thank you for your message. Our records reflect a different balance than what has been represented, and this has been communicated through the appropriate channels. We understand there is disagreement regarding the amount owed, and any resolution regarding the account must be addressed formally. All further communication regarding this matter will proceed through the appropriate administrative processes.

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I have tried multiple times along with St.******* ****** to contact them concerning my balance. The era has not responded even after their lawyer informed to me reach out to them. I have asked them to call, email , and schedule a in person meeting and they havent reached out to me at all. I will attach screenshots of emails I have received from the property manager. As well as the balance listed doesnt reflect the the balance I actually owe. The era has added new charges to my current balance that arent in my lease agreement. As well it says in my lease agreements I am to be notified of new charges 30 days in advance which I havent been. I only owe for May which is the same month I vacated the unit. I have an email from ******** saying I owe $580 + 400 legal fees. Which I have provided in a money order and my case been dismissed so I shouldnt have to pay for the $400 legal fees leaving me up to date only owe for May Rent . 
  
  Regards,
  
  
   
  

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the tornado on May ***** 2025 my apartment was completed flooded. The water was coming down the walls and the ceiling is near collapsed due to structural damage. The property has been unresponsive for provide restoration and allow leasee to get out of there rental agreements. My apartment is full of mold and they will not deem my apartment uninhabitable due to the damage and my insurance will not pay for a stay at the hotel because of this. They are still expecting me to give them money for rent for this damaged apartment. They are also calling the police if you go to the office and have questions regarding this situation. The only option they are giving you is to vacate the apartment and pay the penalties. Unified Residential is the Property Management company. I would like for my apartment to be fully renovated and fix the mold or let me break my lease.

  Business Response

  Date: 06/16/2025

  Thank you for your submission. The apartment in question was promptly assessed following the tornado, and while damage was identified, it was determined to be repairable. Restoration efforts are actively underway, and our teams have been responding to residents through established communication channels.
  Residents who wish to terminate their lease early may do so under the terms outlined in their lease agreement, including applicable lease break fees. At no point have residents been denied the ability to contact management, and any safety measures taken on-site were to ensure order during high-volume periodsnot to prevent communication.
  We remain committed to addressing storm-related issues responsibly and in alignment with lease obligations and local housing guidelines.

  Customer Answer

  Date: 06/17/2025

  
  Dear Better Business Bureau,
  
  
  I have reviewed the response from the businessregarding complaint ID ******** and determined that their proposed action does not resolve my complaint. I am not satisfied with their response because it fails to address the core issues.
  
  
  I am still being charged for rent and penalty fees for vacating my apartment, despite numerous attempts to resolve this matter with the Regional Director, ******** *******. I previously communicated via email regarding the return of my deposit and the last months rent, which I paid upfront to cover Junes rent.
  
  
  The business deemed the apartment repairable, yet from May 19th to June 10th, no repairs were made. Instead, the conditions worsened, with significant mold growth and damage persisting throughout this period. Missouri statutes, specifically Missouri Revised Statutes Section *******, also known as the Act of God provision, state:
  
  
  If a residence is destroyed by an act of God, including natural disasters, and the tenant was not the person who caused the disaster, the tenant shall not be liable to the landlord for rent during the remainder of the lease agreement.
  
  
  This law allows tenants to terminate their lease and stop rent payments when severe damage from a natural eventsuch as a storm, flood, or similar disasterrenders the property uninhabitable, provided the tenant is not at fault.
  
  
  Furthermore, the ********************** Extension corroborates this statute, stating, Renters forced to leave homes damaged by floods or other natural disasters do not have to continue paying rent.
  
  
  Given the prolonged uninhabitable conditions and the lack of timely repairs, I am requesting that my account balance be cleared of all charges and that my deposit be returned. This request is both reasonable and legally supported under the circumstances.
  
  
  Sincerely,
  *********** ******
   
  

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a cleaning company owner who provided services to the above management company. I was told by ***** ***** we would be receiving payment and that has not happened. We are actively filling in small claims court as well as filing a complaint with the state.

  Business Response

  Date: 05/20/2025

  Thank you for your message. The matter is noted and will be handled through the appropriate channels.

• Initial Complaint

  Date:05/13/2025

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease at The Embassy apartment complex through Unified Residential Management. Numerous things go wrong with this place, but, most recently, on April 8, our laundry machines were taken out of our building at no notice due to the management company not paying the other company for our washers and dryers. We have now been without laundry for over a month. There is currently 1 washer and 1 dryer in the basement for 70+ apartments. We have received no updates as to when we will have laundry again. On April 8, we were informed we would be transitioning to a new laundry service and that the laundry services will be temporarily unavailable. We have literally seen no more information other than that. That messaging was also sent to us AFTER the washers and dryers were being taken out of our basement. There are many other issues with this place:- weve had no elevator for days on end numerous times and we are an 8-floor building with elderly people and families living here - some equipment in our gym have been broken for months - this building is not *** accessible - stairs have to be used to get in from both the front and back of the building - some residents have been dealing with black mold in their units for months, with one unit for sure dealing with the issue for almost a year now with no answers - Unified Residential seems to be a ghost company. They have yet to answer any phone call or email sent to them from anyone at my apartment complex I pay $1238 a month base rent to live here. I also pay a $15 community maintenance fee monthly for broken gym equipment and no laundry facilities. Please help!

  Business Response

  Date: 05/20/2025

  Thank you for bringing this to our attention. We take all concerns seriously and are currently reviewing and addressing the matters internally. We understand the frustration. Please know that we are actively working to address any issues and are committed to improving the living experience for all residents. We appreciate your patience as we work through these matters.

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  In addition to the contents listed in my initial complaint, a tornado went through The Embassy on Friday afternoon. We havent received word yet about any kind of inspection happening or any rent discounts for being displaced. I would like to receive communication explaining what next steps are after this devastating event. 
  
  Regards,
  
  **** ****
   
  

  Business Response

  Date: 05/21/2025

  We understand the serious impact this tornado has had on many residents, including those at The Embassy. Our teams are working diligently to assess damage and coordinate recovery efforts across all affected properties. Due to the wide scope of the storms impact, communication and updates are being shared as available through our regular channels. We appreciate your patience and understanding as we work through this challenging time and remain committed to keeping residents informed as we move forward.
  

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  It is unethical to be making your St. Louis residents pay rent this month. The Embassy is not in good shape. I have not had AC since the tornado and we have no had laundry services for about two months now. Im paying $1300 to not even be able to stay in my apartment. I have a dog, and its too hot for us in here. We dont have a front door (unless you count the piece of wood that was placed there after the tornado), theres glass everywhere, our parking lot gate is always open, and we have received no sympathy from Unified Residential about the terrible situation these renters are all now in because of the storm. We already pay more than what this place is worth. If you cant afford to give us even a discount on rent for this month, Im very concerned about your business practices. I will be looking into getting a lawyer.
  
  Regards,
  
  **** ****
   
  

• Initial Complaint

  Date:04/22/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living in an my apartment (********************** [********, **]) that is owned and run by Unified Residential Management for a little 1.5 years now and it has become clear to me this company is a "slum lord". They look to collect our rent, yet never invest in the apartment complex, safety or ****************** Issues:- Auto. gate to enter community has been broken for 1.5+ years - No cameras covering parking lots, public areas, etc.- Overnight security has been fired - Pool and beach are not policed Maint. Issues:- I have been living with black mold since my move in - A/C maint. requests go days or weeks at a time w/o resolution - Other, cosmetic repairs go unfixed for months w/ no update - I have already reported them to local health ***************** and maint. issues appear to stem from no investment by Unified Residential Management into the community or direct orders to do "cheap" fixes, not proper fixes. THERE ARE FOUR MAINTENCE EMPLOYEES TO COMPLETE MAINTENCE, PRE-MOVE-IN FLIPS AND MINOR GROUNDS MAINTENCE (per multiple maint. employees there are presently 150+ open maint. tickets for those 4 employees). There is also no one onsite who can approve maint. work orders, including the maintenance supervisor and the property manager (so residents are made to wait weeks or months before someone at corp. can approve a maint. cost). Their app doesn't provide updates about work that is to be completed and onsite staff dodges communication with residents. The disgusting part is if you want a contact from Unified (because it is clear no one onsite has any power to get things done) you have to submit a ticket on their website (for a call or a email) and that tool has been broken for weeks (if not months or years). So... you can't even talk to them! I have spoken to more than ten neighbors who have reported living without toilets, sinks, showers, A/C, etc. for months. Many have been forced to contact the health department to get any resolution.

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 5-month lease with 275 On The Park Apartments dating from 4/15/2024 to 9/15/2024. I paid a prorated amount for the month of 4/2024 upon receiving keys at the start of the lease, paid full rent amount for the months of May, June, July, and August, and a final prorated amount for the final partial month of September. On 9/4/2024 a 'Notice to Vacate' was placed in the door sill of the apartment citing late payment in the amount of a full month (the partial month was paid in-full and on time). I spoke with the office manager and was assured this was by mistake that they would resolve. Now in April 2025 I have received a notice from a debt collector (****************************) stating that I owe 275 On The Park Apts/ORO a balance that is the same as a previous full month's rent minus the amount I paid for the partial final month. To summarize payments made:April 2024 - $834.88 May 2024 - $1562.95 June 2024 - $1562.95 July 2024 - $1562.95 August 2024 - $1562.95 September 2024 - $790.45 The debt collection notice reports that I owe $771.50

  Business Response

  Date: 04/24/2025

  Thank you for the opportunity to remedy this situation. We are contacting the crediting agency and making the necessary corrections.

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  I appreciate the response but I have not received any formal response from either 275 On the Park Apartments or the credit agency that the debt collection was filed with. It has been 5 business days since the reply. Please remedy this or provide additional context/details of the debt to be collected. 
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,