Complaints

This profile includes complaints for GreenLight Offer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GreenLight Offer has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GreenLight Offer

  3100 Timmons Ln Ste 445 Houston, TX 77027-5904

  
• 

  GreenLight Offer

  2990 Richmond Ave Ste 390 Houston, TX 77098-3109

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  The business stated that the offer they made was not going to be reduced and that we would close on the property regardless of whether or not they had a buyer on the date they provided. They let me move from the property and waited until days before we were supposed to close to tell me they couldn’t close on that day because they didn’t have a buyer. They then told me that they were dropping their offer almost $50k because they didn’t have a buyer and needed to make repairs. I told them about all of these repairs before they made the initial offer. I had to go along with the offer because I had already moved from the property and couldn’t afford to make two mortgages. 
  

  This is a terrible company that scams consumers and they do not need to be in business. 
  
  
  
  Regards,
  
  
  
  Leigh Ann ******** 
  
   

  
  

  Business Response

  Date: 10/04/2024

  Dear BBB Team, 

  Thank you for bringing this matter to our attention. We sincerely apologize for any
  inconvenience caused during this process and appreciate your patience as we work to resolve
  the issue.
  At the time this complaint was submitted, we were still awaiting the judgment for the credit
  card lien on Ms. ********** property, as well as the necessary documents related to her second
  mortgage.
  On September 24, 2024, we had a conversation with Ms. ******** during which we informed
  her that we would not be able to close by the originally targeted date of September 30, as
  these critical documents were still pending.
  Additionally, before receiving notification of this complaint, Ms. ******** also spoke with Sean
  at 10:28 AM that same day, during which we again explained the outstanding documents
  required to clear the title. We further advised her that we might need up to two additional
  weeks to finalize the closing, contingent on receiving the necessary paperwork.
  We have been transparent about the delays and are working diligently to resolve the matter as
  soon as possible. We are committed to ensuring a smooth and timely closing once all the
  required documents are received.
  Thank you for your understanding. Should you have any further concerns or require additional
  clarification, please feel free to contact us directly. We remain fully committed to working
  together to ensure the best possible outcome.

  Sincerely 

  Greenlight Offer Team

  Business Response

  Date: 11/12/2024

  Dear BBB Team, 

  
  Thank you for your response. We apologize if our previous explanation did not fully address Ms.
  ********** concerns.
  As stated in our prior response, the primary reason the deal did not close as originally
  scheduled was due to pending critical documents and the title not yet being cleared. On
  September 25, 2024, Ms. ******** called our office and spoke with Sean, who explained in
  detail which documents were pending. While Ms. ******** was also informed that we had not
  yet secured a buyer for her property, this was not the primary reason for the closing delay. On
  September 26, we informed Ms. ******** that the closing date would be extended to October
  11, 2024. We received the final “clear to close” and all remaining documents on October 7,
  2024. We wish to reiterate that even if a buyer had been secured before September 30, the
  closing would still have been extended until we had a clear title.
  Regarding the price adjustment on Ms. ********** offer, we base our offers on information
  provided by each seller and our initial assessments. During our initial call, Ms. ******** indicated
  that the property was in good condition, noting only that “some” foundation repairs might be
  needed. When asked if she had specific knowledge of foundation issues, Ms. ******** replied
  that she was “not sure.” As we awaited title clearance, we sent our partners to inspect the
  property and received feedback that indicated additional conditions not initially disclosed.
  These findings included overgrown landscaping, pet odor, extensive dirt, and mildew presence.
  These factors affected our repair cost estimates and, consequently, our offer.
  Foundation repairs typically range anywhere from $5,000 to $35,000, depending on the extent
  of the work required. In Ms. ********** case, the bids we received for foundation repairs were
  all over $25,000—much higher than anticipated based on her initial disclosure. While Ms.
  ******** had mentioned only “some foundation issues,” it was determined upon further
  inspection that the entire property would require significant foundation work.
  In most cases, we do not adjust the price after an initial offer. However, in a small percentage
  of cases, unforeseen repair needs for significant items lead to necessary adjustments.
  Unfortunately, Ms. ********** property required more extensive foundation repairs than initially
  expected.
  Our process is to accommodate our clients’ timelines wherever possible. In our discussions with
  Ms. ********, she indicated a preferred sale timeframe of 30-60 days but also mentioned that
  she planned to move to her new home within two weeks of our first conversation. To support
  her transition, we offered complimentary moving services, which she chose not to utilize.
  We would like to ask what further action would best address the client’s concerns. We closed
  on the property on the revised date, October 11, 2024, as communicated to Ms. ********.
  Please let us know how we can further assist in resolving this matter, and we sincerely
  apologize for any inconvenience caused.
  Should you have any further questions or concerns, please do not hesitate to contact us.

  Should you require any further information or clarification, feel free to reach out.

  
  Sincerely,
  Greenlight Offer Team

  Customer Answer

  Date: 12/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  I provided a detailed list of all issues with the property and they advised me that their offer would not change. The issues they brought up as the reasons for the price change were all listed in the original document they requested. 
  
  
  
  Regards,
  
  
  
  
  
   
  

  Business Response

  Date: 12/06/2024

  Dear BBB Team, 
  Thank you for reaching out. We sincerely regret to hear that Ms. ******** was dissatisfied with
  our prior response.
  As outlined in our previous communication, there were several undisclosed conditions present
  in the property that required significant repairs. These included:
  • Drainage and Plumbing Issues – Plus Landscaping: Due to drainage problems,
  remediation and landscaping were necessary, totaling approximately $7,000.
  • Pet Odor: The extensive odor required the removal of flooring, with demolition costing
  approximately $2,500 and the installation of new flooring totaling $9,000.
  • Mildew Presence: Remediation to address mildew was essential, with an estimated cost
  of $4,000.
  In addition to these issues, we discovered an extensive foundation problem that required
  immediate attention. While we anticipated some level of foundation repair, the scope of the
  damage was far beyond what was expected. Foundation repairs typically range from $5,000 to
  $35,000, but all the bids we received to address the issue exceeded $25,000. This was an
  unforeseen expense, as we did not anticipate the property would require such extensive work
  to ensure its safety and structural integrity.
  The combination of these unforeseen repairs and their associated costs necessitated a price
  adjustment. The reduction was not made lightly, but it was essential to account for the
  significant expenses required to bring the property up to acceptable standards.
  We have attached a copy of the Seller Disclosure signed by Ms. ********, which does not
  mention any of the above conditions except for the foundation issue.
  We remain committed to resolving this matter amicably and are open to discussing further
  steps to reach a satisfactory resolution. Please let us know how we can assist in addressing this
  issue.
  Should you require any further information or clarification, feel free to reach out.
  
  Sincerely,
  Greenlight Offer Team

  Customer Answer

  Date: 12/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  They are a company that scams people who are in bad situations. I moved from my house knowing I had an offer from them which they told me on multiple occasions and in writing that it would not change. They waited until after I was supposed to close, after I moved, after I had no choice but to accept their offer, to lower it by $50,000. 
  
  
  
  Regards,
  
  
  
  
  
   
  

  Customer Answer

  Date: 12/20/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  I was not aware of the plumbing and mildew issues they are referring to. Everything was working fine when I lived there. I did have dogs but they didn’t use the bathroom inside the house so the pet odor shouldn’t have been difficult to remove. I would like to be compensated fairly for the sale of my home. 
  
  
  
  Regards,
  
  
  
  Leigh Ann ********
  
   
  

  Business Response

  Date: 01/06/2025

  Dear BBB Team, 

  
  Thank you for reaching out again. We appreciate the opportunity to address Ms. **********
  concerns further. We understand that she remains dissatisfied with our previous responses,
  and we sincerely regret that our efforts to resolve the matter have not met her expectations.
  Regarding the compensation request for the sale of the property, we wish to clarify that Ms.
  ******** has been compensated fairly based on the repairs required for the property at the time
  of sale. Our team has worked diligently to ensure that all transactions were handled with
  transparency and fairness.
  We value Ms. ********** feedback and take her concerns seriously. If there are additional details
  she would like to provide, we remain open to further dialogue to ensure all matters are fully
  addressed.
  Thank you for bringing this to our attention, and we remain committed to maintaining the
  highest standards of customer service.
  Should you require any further information or clarification, feel free to reach out.

  
  Sincerely,
  Greenlight Offer Team

  Customer Answer

  Date: 01/06/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  I have not been compensated fairly. I was forced into accepting an offer $50,000 lower than the offer they promised originally. Multiple people with the company assured both myself and my realtor that the offer would not change. They waited until I was already moved and ready to close to tell me that their offer would change. I do not accept their response and I will not remove my complaint unless I am compensated at least some of the difference. 
  
  
  
  Regards,
  
  
  Leigh Ann ********
  
  
  
   
  

  Business Response

  Date: 02/08/2025

  To whom it may concern, 

  We are pleased to confirm that we have reached a resolution with Ms. ********. She has agreed
  to accept compensation in the amount of $1,000, as evidenced by the screenshot provided.
  With this resolution, Ms. ******** has indicated that the matter is now considered fully
  resolved, and she will not be pursuing any further claims against Greenlight Offer.
  We appreciate the opportunity to address and resolve this matter promptly

   

  Sincerely, 

  Greenlight Offer Team

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I agree to the offer and the complaint will be resolved upon receipt of the funds. 
  
  
  
  Regards,
  
  
  
  Leigh Ann ********
  
   
  

  Business Response

  Date: 02/17/2025

  Hello BBB Team, 

   

  Please find attached proof of the funds sent last night, along with a copy of the settlement
  agreement signed by Ms. ******** on February 12, 2025.
  We appreciate the opportunity to address and resolve this matter

   

  Sincerely, 

  Greenlight Offer Team

  Customer Answer

  Date: 02/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shawn Sold property and did not pay all siblings after my father’s death . He Sold a home for 130k and only paid one sibling for the home in cash! The sibling came too his office and lied about being the owner of the home because he has the same name as my deceased Father and the sibling that sold the home never worked a day in his life never owned a home are payed taxes and Shawn knew it and still bought the home from the sibling. 2 months later another house needed too be sold so I had too receive information that the home my father was living in was getting sold bye the same people Greenligjt so they counted me in because I found out and they lied about a bunch of stuff they will do for u just so u can sign the paperwork! ! This is wrong! This is fraud he owe siblings will not pay because he said it’s not his fault he owe us money from selling a home

  Business Response

  Date: 06/26/2024

  Good day, 

  Thank you for bringing this matter to our attention.
  

  To address Ms. ******** concerns, we would like to explain how we came to have Mr.
  ****** Jr. under contract and the subsequent process that took place.

  
  In November 2023, Ms. ******** brother, Mr. James ****** Jr., contacted our office
  through one of our online marketing campaigns, expressing his intention to sell the
  property at **** ******* St., Houston, TX, USA. Mr. ****** Jr. signed the contract with
  us on November 7, 2023. On November 9, 2023, we initiated the process to open a title
  for **** ******* St.
  

  When a title is opened, title examiners conduct a thorough title search. They review
  transfers, mortgages, caveats, liens, transmissions, leases, writs, easements, and other
  relevant documents to ensure compliance with the appropriate legislation. They also
  verify that all required documents are either on record or accompany the document to
  be registered. After completing the title search, the title company provides a deed for
  the property, confirming the owner’s name and listing the necessary documents to
  proceed with the sale.
  In the case of **** ******* St., Houston, TX, the title search revealed a clear title,
  showing that Mr. James ****** Jr. is the sole owner of the property. (Please see Exhibit
  A for a copy of the deed.) The transaction was completed, and funds were sent to Mr.
  James ****** Jr. only. (Please see Exhibit B for proof of the fund transfer to Mr. ******
  Jr.) This property was under contract with Greenlight Offer for $92,000. Mr. ******
  received a fund transfer of $82,992.73 after applicable deductions. (Please see Exhibit C
  for the purchase agreement with Greenlight Offer and Exhibit B for the wire transfer
  confirmation.)
  In February 2024, Mr. ****** Jr. contacted our company again to sell another property,
  located at **** **** ***** Dr., Houston, TX 77066. The same process was followed.
  After the title search was completed, it was revealed that the deed was owned by the
  late father of Mr. ****** Jr. and Ms. ******. In this case, we completed an affidavit of
  heirship for Mr. ****** Jr., Ms. ******, and their other sibling, Ms. *******. Upon
  closing this property, each sibling received an equal share of the sale proceeds for **** **** ***** Dr.
  We have also attached screenshots of Ms. ******** repeated harassment towards
  Greenlight Offer. We had to block her due to the disturbing and vulgar nature of her
  messages. (Please see Exhibit D for the screenshots.)
  Ms. ******** accusations of fraud against Greenlight Offer are unfounded, as title
  searches are conducted by certified title examiners from accredited title companies.
  Greenlight Offer has no capacity to alter these legal documents. The accusation of
  excluding Ms. ****** from the deal for **** ******* Street is also baseless, as it is
  evident that the property is solely owned by her brother, Mr. James ****** Jr. Hence,
  Greenlight Offer has no further obligations to Ms. ******.
  In conclusion, Greenlight Offer conducted all transactions in accordance with legal and
  ethical standards. We ensured all processes were handled professionally and
  transparently, relying on certified title examiners and following all legal requirements.

  Please see attached files for response. Thank you.