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Find a Location

Affordable Engine Exchange has 1 locations, listed below.

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    Business ProfileforAffordable Engine Exchange

    Radiator

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company provides automobile motors & radiator repair.

    Business Details

    Location of This Business
    13333 Chrisman, Suite K, Houston, TX 77039
    BBB File Opened:
    10/22/1998
    Business Management
    • Mr. Susan Welch, Co-Owner
    • Mr. Steve Welch, Owner
    Contact Information

    Principal

    • Mr. Susan Welch, Co-Owner

    Customer Contact

    • Mr. Susan Welch, Co-Owner
    Additional Contact Information

    Fax Numbers

    • (281) 219-2624
      Primary Fax

    Email Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/31/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Gave a deposit if $1,800 and was told my vehicle would be completed in 2 weeks.It was almost 2 months before they even touched it.Original price agreed was about $3,400.So after 2 months they perform a diagnostics and tell me that it's gonna cost twice as much,so now it's about $6,500.Since it took them 2 months I had to buy another vehicle so I told them it was expensive and I didn't have the money it would take awhile and I will get back to them when I have the money.They start calling me every 2 days harassing me about when I can give then more money.Keep in mind I've given them $1,800 and I've never known an autoshop that wants the full amount before the work is even finished.So finally because of all the harassment I told them real nicely and respectfully that unfortunately I just don't have the money and I don't feel comfortable giving them more money when they told me the deposit was for parts,so I told them it's fine just tell me what I owe for the work done and I'll come get my vehicle no problem and no hard feelings.The guy gets mad,tells me I owe him now for all kinds of fees that were not in the contract and totals to $2,800.And I was like ok I have no choice,since I paid $1,800 already I'll bring the remaining balance,he says no he wants all $2,800 in cash and THEN he will refund the $1,800.I tell him I don't have that kind of money at the moment he says fine its $35 a day until I pick it up.I owe him about $600-$800 for the work done and they owe me $1,200-$1,000 refund or in parts.Please help,this guy is scamming me and has most likely scammed other people.Thank you

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    BYRON B

    1 star

    01/31/2022

    I been waiting on my car since September of 2021(I'm still waiting) Steve is always giving me some lame excuse on why my car isn't ready, I wish I would've read reviews on his business before releasing my car to him. NEVER AGAIN!!!!!??

    Local BBB

    BBB of Greater Houston and South Texas

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