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Find a Location

Sutton Pools Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Sutton Pools Inc

      15803 Hollow Rock Dr. Houston, TX 77070

    • Sutton Pools Inc

      P.O. Box 41690 Houston, TX 77241

    Business ProfileforSutton Pools Inc

    Pool Contractors
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company provides swimming pool service, repair, maintenance and new construction renovations.

    Business Details

    This is a multi-location business.

    Find a Location

    Sutton Pools Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Sutton Pools Inc

        15803 Hollow Rock Dr. Houston, TX 77070

      • Sutton Pools Inc

        P.O. Box 41690 Houston, TX 77241

      Location of This Business
      15803 Hollow Rock Dr., Houston, TX 77070
      BBB File Opened:
      11/8/2009
      Years in Business:
      17
      Business Started:
      1/1/2007
      Type of Entity:
      Sole Proprietorship

      Industry Tip

      BBB Tip: Hiring a pool contractor

      Customer Complaints

      0 Customer Complaints

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      File a Complaint

      Customer Reviews

      1 Customer Reviews

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      Start a Review

      Most Recent Customer Review

      Vickie C

      1 star

      10/28/2022

      Sutton pools came and fixed a leak on my pool pump (which I paid over $700 for at the time), the job was done fine but we were unable to get the trap lid open afterwards, no matter what it was super stuck so we called Sutton pools to come out and get the lid off since they had it on so tight after repair. Their man came and was unable to remove trap lid either, matter of fact their guy actually broke the lid trying to get it off. They then sent another guy to break it off and replace broken lid. Two days later they charged me over $500 without my approval or even my knowledge. They have the responsibility to fix what they broke and take responsibilities for their repairs without sneaking a huge charge on me. Then, Doug, I guess the manager called and was very rude on the phone and threatened me that he was coming to my house to undo all the repairs. Terrible terrible experience, never again and now I have to try and get my card information changed since they just run charges without telling me.

      Local BBB

      BBB of Greater Houston and South Texas

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