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Customer Review Ratings
Average of 11 Customer Reviews
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Review fromMicah P
Date: 09/18/2024
1 starWe had leak that left a couple of water spots in our home and I called this company because of the good reviews. But we were indeed scammed, the technician quoted us $21k for a “bellying of our pipes”. We had mentioned to the tech that everytime we noticed the wet spots it was when we ran our dishwasher but he never checked our dishwasher or anything. We asked him to do the camera to check our pipes and he concluded the ‘pipe bellying’ due to ‘erosion’ (The pipe camera service is $450 btw, another ridiculous amount.) Well first of all, our home is a NEW build, its less than 5 yrs old so it ddnt make sense to me, plus who has 21k?
We went ahead and hired a different plumbing company and within the first 15mins they concluded that it was our dishwasher that was causing the leak! I saw it with my own eyes. They said that i just needed to replace our dishwasher. They said that there’s nothing wrong with our pipes. Which totally makes sense because we noticed the leak everytime we used our dishwasher. Plus they fixed our garbage disposal for FREE compared to Texas quality plumbing quoted us $750 for a new one. How ridiculous. I called Texas quality plumbing because it was upsetting to get quoted 21k and i also asked for the video recording and pictures and a detailed report of the pipe camera service they provided and they cannot provide me with the report. They said ‘we can come out again and the tech will do it again and explain to you where he found the bellying’. They said that they dont even have the initial recording! Another thing to add, since we stopped using our dishwasher we haven’t had ANY LEAKS!
PLEASE PLEASE BE CAUTIOUS WHEN USING THIS COMPANY AND MAKE SURE TO GET A SECOND OPINION! THIS COMPANY CHARGED US A RIDICULOUS AMOUNT OF MONEY AND THEY MISDIAGNOSED WHAT WAS WRONG! BOOK A DIFFERENT COMPANY!
Texas Quality Plumbing, LLC
Date: 10/14/2024
We apologize for any inconvenience, we are glad you bring this to our attention. Even though we train our techs,sometimes some dont follow protocol, we have recentely got rid of the tech that was at your home. We will give you a full refund.Review fromBetina M
Date: 08/31/2023
5 starsService was excellent, all issues solved. Professional, polite and very knowledgeable.Review fromRei M
Date: 07/10/2023
5 starsVery reasonable! Austin is very courteous and respectful. Explains everything I needed to know even if you don’t ask.Review fromMyrna F
Date: 06/29/2023
5 starsAlex diagnosed the problem immediately and got to work fixing it.
He’s very knowledgeable, competent and pleasant.
I wouldn’t hesitate to use Alex and Texas Quality Plumbing again.Review fromGlen J
Date: 04/06/2023
5 starsRamon did a fabulous job installing a new faucet for my sink. He was quick and had great customer service skills. I highly Recommend TQP. Way to go.Review fromTamika P
Date: 03/07/2023
5 starsTexas Quality Plumber was so nice to my granny who is 90years old and fix the issue with patience and kindness!Review fromJulie A
Date: 02/18/2023
5 starsThey got here & went to work right away & found our problem & flushed out the clogg as well...found a cracked pipe under the concrete drive way...Review fromLynette M
Date: 01/19/2023
5 starsSo impressed with this company. Very polite and professional. I have a two story home and had to replace a water heater in the attic. Mario and his assistance did a great job and were very respectfully of my home. They are my number one go to for all my plumbing needs.Review fromEdna R
Date: 01/01/2023
5 starsOn time, professional and explained exactly what was going to be done. I will be using again, if needed.Review fromIvis G
Date: 12/30/2022
5 starsGas line repair, contracted through Home Serve program with Centerpoint.
The first thing that stood out to me was the friendliness of the office staff and how informative they were.
The techs were professional and efficient giving us an update every step of the way.
I will be using them for any future plumbing needs.
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