Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to get a $25.000.00 gross settlement because of my Hernia Mesh removal. I was supposed to get an emailed form to sign, which I never got. Now, McDonald Worley won't answer or return my calls or emails.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This law firm contacted me saying that they believed the ******************** Blanket was allegedly used in my surgeries that caused my infection. They were supposed to represent me and help me but all theyve done is drag there feet and could NEVER even verify if the blanket was indeed used in my surgeries. I had both of my hips replaced. My left hip had to be replaced four times. My life was changed forever due to these surgeries. Called again 2/26/25 and was told my case was closed due to no response. Asked to please be transferred to their superior and was transferred to ****, the same man I told them I did not want to speak with. He claims I closed my own case, which is INCORRECT. Every time Ive contacted them NO ONE could verify if the blanket was used on me. I was told by a female that they only chose certain cases and mine was not one of them. All I wanted to find out today was if in their findings they could indeed verify if that blanket was used and instead I got the run around, transferred and placed on hold for long periods of time. I would not recommend this company to ANYONE. I gave them access to all of my personal medical information about my surgeries and find it crazy they couldnt even verify the blanket used. I did not pursue other legal action about my surgeries as I was waiting to hear from them. Theyve stolen a great amount of time from me that I can not get back. Im now supposedly to receive a call from another attorney at their firm tomorrow.

  Business Response

  Date: 03/20/2025

  Hi ****,
  The attorney handling your case attempted to call you on 03/17/2025 to discuss your case and address the questions you have. He left a voicemail as he was unable to reach you.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not heard from them since April 2024. I have now left 4 messages, contacted through live chat twice & texted through their website once. No one has called back & the live chat ended the conversation when I shared my concerns on releasing my private medical records with a firm that is not maintaining communication. This is Bad practice. The website states they are BBB accredited with a link to this site that firmly explains they are not! I wish Id seen these complaints sooner. I plan to contact the ** bar & seek another attorney to protect my personal medical records & re-file the claim Ive already been waiting for any kind of progress on since 5/2023.

• Initial Complaint

  Date:02/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am part of the round up settlement for the estate of my father ******* kenneth ******* It has been 3 years, i was assigned a paralegal that no longer works there, she kept me updated. Now no information, except waiting to be filed. Poor communication for an attorney, I have given them.all the information needed medical records. My case has not even been filed after 3 years. This is very concerning, to lead people on and make them think there is a case.

  Business Response

  Date: 02/14/2025

  Hi Ms. ******************* you for your continued patience. We understand that you recently spoke with the paralegal, and going forward, youll have her direct contact for any questions or updates related to your case. We genuinely hope all of your questions were addressed, and if theres anything you're still unsure about, please dont hesitate to reach out. Were here to make sure you are fully informed as we continue moving forward.

• Initial Complaint

  Date:01/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Can not get a call back. Left 4 messages. I understand that I’m not the only client, but it’s been almost 4 years.

  Business Response

  Date: 01/29/2025

  Hello,
  Mr. ****** submitted his complaint on 1/13/2025. Per our notes, there were texts between Mr. ****** and our paralegal on 1/13/2025 scheduling a call for 1/14/2025. I've submitted a copy of our phone records showing 2 calls on 1/14/2025: One call that was 3 minutes and 31 seconds and the other for 6 minutes and 44 seconds. I've also included call history for 1/13/2025 and 1/07/2025. 

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first hired this firm Mr. Worley and I had a phone conversation where I presented a list of questions I had for the firm to look into after my mother died. Worley was to get back to me with the responses. He never contacted me in any form again. He passed me off to another lawyer but I never received the answers to my original questions. Also at no time did anyone at the firm go over how a probate process works or what to watch out for. It would have been very helpful since I had zero experience. This resulted in me signing forms that cost me a lot of money. I feel as if they took my money & left me in the dark to navigate is on my own. So I ended up signing a receipt & release document and then went back five minutes later to pick it back up from my sister. I told Michelle my lawyer and she was going to file some form to ensure that the receipt & release would not be valid if my sister took a copy of it in the five minutes she had it in her possession. I do not know if this form was ever filed with the courts or what it is called and I’ve been trying to get a return call from Michelle for over a year now. I am harassed when I call the office and never put through to Michelle, her phone mail box is full, I’ve mailed her a letter which I had sent a small check with and it was cashed but I’ve still not heard from her! I’ve left her many text messages and still nothing! I just need to know ******* or not she indeed filed the form about the receipt & release or not and if not why not because it’s cost me hundreds of thousands of dollars! I don’t know what to do and never had a law firm be so unprofessional before. I do not know anything about legal matters that why I hired them to help me. I’m VERY UPSET with how I’ve been treated and feel they stole my money and I got very little guidance in turn.

  Customer Answer

  Date: 09/11/2024

  Better Business Bureau:
  
  
  
  This letter is to inform you that McDonald Worley, PC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/5/2024 and assigned ID ********.
  
  
  
  Regards,
  

   

  I want to retract my complaint to you re: McDonald & Worley Law Firm please. I spoke to Michelle my lawyer on Friday evening for three hours and got the information I needed from her. I do not feel that my lawyer at this firm is the problem I feel it stems from the top. Michelle is a good person who cares about her clients and spread too thin. Please do not reflect her in a bad light in any way. I thank you for your time and apologize if I wasted any of it. Feel free to contact me for any further information if needed at ************** *** ************** 
  

• Initial Complaint

  Date:07/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The reason I couldn't put a dispute in for less than 12 months is because this has been going on for years my mother was involved in a lawsuit that won in her favor and they hired McDonald Worley to represent for this IVC filter case. While the entire case got paid out other than a select few individuals my mother being one of them this company has been giving us the run around for years none of the answers are consistent every time a family member calls in to find out where our settlement is and in today's economy we are strapped for cash I spoke to a senior attorney there Scott Frazier who promised the funds within a month and then it's been a series of months after while asking desperately for an update there is zero communication to a client and it is extremely unprofessional I've read the same reviews on Google and I believe that Better Business Bureau needs to know about it. You take a lot of risk working with lawyers and they should make you feel comfortable working with them. Now that they have their money they could care less about the client it seems. they owe a settlement to our family check for thousands. They allude to resolution being done and then ignore for months. promise call backs , etc. They make it extremely frustarting in a time of clients needs. Even after losing our mother to helth complications and the will coming to us, they still show zero empathy towards the fact that we had to fork the money to bury her and can get this check to help primsed YEARS AGO.
  
  The complaint is more geared towards there inconsistent repsonses (a new one each time you calll in _ reading email and ignoring the frustration and request form client. promising exact timlines and not fulfilling and providing no reason as to why.

  Business Response

  Date: 08/19/2024

  Hi Jarrod,
  
  I wanted to let you know that our attorneys and staff have been in touch with you and your family via email and phone throughout the settlement process. We did experience some delays while resolving medical liens and reducing case expenses, which affected when we could issue the payment.
  
  Please understand that these delays were not due to a lack of concern for you or Mrs. *******. We responded to your attempts to contact us as quickly as we could.
  
  You signed the closing statement on August 2nd, and you received the check on Friday August 16th. I hope this resolves your concerns about how we've handled your case.

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing on behalf of my son ******* ******* #******* He is housed at ******************************. He had a hernia mesh surgery in 2019 with severe complications. Had to go back to get it repaired. So we searched for a lawyer and we found *************. We send all the paperwork in that was needed and they took the case. But they gave our case over to Mcdonald Worley Law firm because they said they were good in handling the kind of hernia case my son had. We have been waiting now for three and half years if I still remember. I just want to be sure that we have not been misled or misrepresented in any way. We are living in a untrustworthy world and need to be very careful in trusting everything that people tell us without proof. I really would appreciate it if you can help us to feel more satisfied in what we have been told concerning my son's hernia case. Sincerely ***************** you for your help!

  Business Response

  Date: 03/19/2025

  Hi *****,
  Thank you for sharing your concerns. We want to reassure you that we are fully committed to your son's case and have been actively working on it.

  
  Wed like to clarify that your son has been in frequent communication with us over the past couple of weeks to gather the necessary information for his selection.Specifically, we spoke with him on February 24th, March 3rd, and March 4th. In addition, weve been providing consistent updates via text to the phone number listed on the case, which is listed as yours.

  
  We take feedback seriously, but we also want to highlight that weve been diligent in keeping the case on track and maintaining regular communication. Thank you for your time and understanding.

  
  

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   Good afternoon I send the power of attorney off on the 12th of March. I am still interested in your help concerning a settlement for my son's case. We have not heard anything concerning the settlement. The last person son spoke to was trying to force him to take option 3 which is ****** before they take out what we oew them. One person said he will be getting ****** and the judge said everyone should get the lump sum no later than March. My son still have not heard anything. All I want is for my son to get his share of the settlement that is due to him. These people have been giving us the run around for quite sometime. I feel that they are trying to keep most of the money because my son is incarcerated and really cant fight for his money. But I am trying to do all I can to make sure he is paid and is not taken advantage of, that's why I am reaching out to you for the help that we need to fight for my son's settlement. So what will be the next step and have you heard anything back from them. I will try to call on Monday after I get off work, so that I can understand what else do I need to do. Thank you for your hard work. Sincerely Mrs **********

  Business Response

  Date: 04/21/2025

  Hi *****,
  Thank you for reaching out. We want to be very clear: we are fully committed to your son's case and have been actively and consistently working on his behalf.
  

  Your son has been in regular contact with our team over the past several weeks. We spoke with him directly on February 24th, March 3rd, and March 4th, during which our paralegals answered his questions and guided him through his available options. He made a clear and informed selection between the two choices presented to him.
  

  As the Power of Attorney, you have rightfully received all email and text updateswe have ensured that all communication has been transparent and timely. Every step of the way, weve provided the necessary information and support, both to your son and to you.
  

  We take your feedback seriously. However, we also want to emphasize that weve been diligent in keeping the case on track and maintaining open, timely communication throughout the process. Based on the clear and informed decisions made by your son and the support we've provided, were unsure why a complaint to the BBB is necessary.
  

  At no point have you been misled or misrepresented. We remain available to speak with you at any timevia phone, text, or emailand you have all of our contact information should you have further questions or need clarification.
  Thank you again for your time and understanding.

• Initial Complaint

  Date:11/29/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working with McDonald/ ****** Law Firm out of Texas since 2018 when i agreed to hire them for hernia mesh lawsuits. When initially in paperwork and medical records process there was a lot of communication via phone and email. Once this was put into litigation and trials came and went and nothing, no mention of settlements, no mention of ANYTHING. EVERY client gets the same response, 'these MLD cases take time and we will reach out when there is news. THEY DO NOT!!!!! It is all a smoke screen, and they KEEP accepting new cases to shorten ANY settlements for others, JUST to pad their pockets. I have had 9 hernia mesh surgeries since 1998 and THIS firm does not care about a single client's health or well being. At the very least i would like DON to talk to me on where this is at and possible settlement amounts. I believe this firm is scamming people and using our information to get money for their selves. I will not refer them to anyone because of how they treat people.

  Business Response

  Date: 12/12/2023

  John, I apologize for any
  dissatisfaction you may have experienced regarding our communication with you.
  We attempted to reach you by phone to speak directly about the matter, but we
  were unable to connect. We will try again to ensure we have your current contact
  information if you are not receiving our monthly updates.

  Your lawsuit has been filed and
  served, and we are now waiting for a potential offer to be made based on your
  case and injury level. We understand that this process can be lengthy and
  appreciate your patience. Unfortunately, we cannot predict how long negotiations
  will take since we have no control over the defense's response time. Until a
  settlement is reached, there will not be much change on the monthly updates.

  We hope to speak with you soon and
  appreciate your understanding during this difficult time.
  -Don ******

  
  

  Customer Answer

  Date: 12/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  

   

  This, as with multiple other complaints filed with the BBB, is a generic response to "quote un quote" try and mitigate the false information this firm gives to clients. When questioned upon retaining services they say a settlement and/or finalization takes about 1-3 years. THIS HAS BEEN 5, and with the MLD filed, they are still taking more clients and adding to the case load which is MORE money in the end for them and MUCH less for any clients. I would like answers, some form of concrete direction this is headed and what exactly they are looking for settlement wise. When approached I get NO ANSWERS.

  
  
  
  
  
   

  
  

  Business Response

  Date: 12/16/2023

  I'm sorry you were not satisfied with our response.  Give us a call if you want to discuss further.  Happy Holidays!

  Customer Answer

  Date: 12/19/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  Don ****** has been accused of scamming multiple people over the years involved with hernia mesh lawsuits. There are hundreds of complaints ALL saying the same thing. This firm takes on an over abundance of clients to "steal" "profit" as much as possible with case load. The current case number for the CRBARD is over 24,000 cases and counting as they keep adding and they avoid helping ANY client. They lead clients on with false information and have legal aides do all the work in computer reply the same bullshit paragraphs to everyone. They ARE NOT out for the best interest of the client or injuries, they are bottom feeders with one goal and that is try to accumulate as many clients and rip them off if a settlement happens. So as an example of hard math, if the contigency based % is 33% and a settlement was 60000 dollars for each client, and there is 24,000 clients/cases, that means DON ****** makes $432,000,000 million dollars off this. Tell me where the logic is in helping clients then
  
  
  
  Regards,
  
  
  
  
  
   
  

  Business Response

  Date: 12/31/2023

  Not sure how to respond to this.  I have not been accused of stealing money from anyone and I have not stolen any money.  There has been no hernia mesh settlement yet so there would actually be no money to steal.  I understand that you are frustrated with the leave of time these types of cases to resolve.  We are certainly frustrated also.  But I think it best that you find another attorney to help you.  We are in the business of helping people but not someone who falsely accuses me of stealing.  Let me know if your new attorney needs anything from me and good luck in the future.  - Don ******

  Customer Answer

  Date: 01/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

  THIS is what im talking about. He defrauds people. I NEVER personally accused him, I was basing it off of OTHER complaints that are written in the BBB. So to drop me as a client is wrong as I want to KEEP DON ******, but would appreciate updates and what is going on. The complaint is serious as this has been almost 5 years of nothing
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  
  
   

  
  

  Business Response

  Date: 01/26/2024

  Hi John,

  As we discussed via email, our complaint has been resolved
  to our mutual satisfaction, and we would like to consider the matter closed. Just
  know, our positive communication is important to me, and I want to maintain it.
  Be assured that we will continue to keep you informed throughout the entire process of your case. Thank you.

  Customer Answer

  Date: 01/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  Don and I have emailed back and forth and built a positive communication base. As it stands with ****** Law and it's employees I have sincerely apologized to Don for the outburst and false allegations as I was mislead by prior reviews and prior comments from others in the past. I accept the fact I was in the wrong for this and regret the harsh comments. I KNOW the due diligence these law firms conduct with the vast amount of cases and many of them being tedious or different. 
  

  I look forward to more constant communication between Don and I and for the case to resolved as quickly as possible. I would Definitely recommend this firm to those seeking help.
  
  
  
  
  
   

  
  

• Initial Complaint

  Date:11/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They supppsedly have been working on a suite on my late husband hernia mesh implant but its been over 13 years n still nothing. Ive repeatedly over the years tried to keep up dated only to get same excuse. "We need more info"..
  I have SEVERAL times given them any all info they have requested.. after dozens oc times i refused to keep sebding same info.
  I believe theyre just giving me a run around push.
  Idk if theyve gotten paid on the case n not wanting to let me know truth or not. Or if theyre just stalking it til time expires or what.. I know it shouldnt take no 13 yrs to solve.
  I want this settled!!
  They have all the information theyve ever requested for me to get which was their job to so in the first place. Dont mean to be rude but an occasional email now n again requesting SAME info over n over is bull. Ive even called n told them this. Just to keep being told same line. We need more info.. i call bull.

  Business Response

  Date: 12/12/2023

  Hi Patricia,
  Our team would like to apologize
  for any dissatisfaction you may have experienced regarding our communication
  with you. We have received some of the medical records and are working on your
  husband's case. As per our previous conversation, we took over your case in
  2020. Although you have provided us with the correct information, the
  facilities have certain requirements for requesting records, and we apologize
  for any confusion this may have caused. Please rest assured that we will keep
  you updated on the progress of your case and are always here to answer any
  questions you may have. Thank you for your patience and understanding.