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          Carpet Giant has 1 locations, listed below.

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            Business ProfileforCarpet Giant

            New Carpet
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/3/1980

            Years in Business: 48

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company sells & installs carpet, tile, hardwood, laminate, vinyl flooring.  

            Products & Services

            Carpet, Tile, Stone, Hardwood Flooring, Luxury Vinyl, Carpet Tiles, Bamboo, Cork flooring

            Business Details

            BBB File Opened:
            1/1/1980
            Years in Business:
            48
            Business Started:
            1/1/1976
            Accredited Since:
            6/3/1980
            Type of Entity:
            Corporation
            Business Management
            • Mr. Jim Wosenitz
            • Mr. Gus Tovar, Installation Manager
            • Ms. Meredith Wosenitz, Marketing Director
            • Mrs. Michele Wiggins Jr., Controller
            • Mr. Javier Miranda, Store Manager
            Contact Information

            Principal

            • Mr. Jim Wosenitz
            • Ms. Meredith Wosenitz, Marketing Director

            Customer Contact

            • Ms. Meredith Wosenitz, Marketing Director
            Additional Contact Information

            Fax Numbers

            • (713) 229-0554
              Primary Fax
            • (713) 632-0853
              Other Fax

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/19/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Complaint Details Unavailable

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Elsa R

            11/15/2021

            Had my laminate floor and carpet installed three years ago. Yes, I am aware of the one year warranty. I had my floor fixed recently after the panels shifted. The Carpet Giant technician was honest enough to tell me the reason why it had shifted was due to the unevenness of the glue from the original installation. After walking around other areas of the house where the floor was installed, he told us to expect to have more problems since he could detect the uneven panels. Carpet Giant lead guy visited after and agreed they were going to come back and check an area to see how it looked underneath. That was over a month ago. I’ve emailed several times to get an update (to Monique and the owners), and emails have pretty much been ignored. I’ve given up and recognize that I’ve been provided a VERY SHODDY service. I am going to have to have floor reinstalled and will have to spend again to fix Carpet Giant’s work product. Guess as long as they made their money, quality and integrity aren’t of importance to them. Elsa *********

            Carpet Giant Response

            01/07/2022

            I would like to first apologize for the problem you are having with your flooring and the delayed response from our company. I will not give you any excuses on why this happenned, but please know it is at the top of our list to take care of. I understand that Gus, our installtion manager, has been out there and repair has been done in one area and now there are other areas having problems. We have started a claim with the manufacturer. I will make sure you receive email of each step going forward. Thank you for your patience and promise you that we will make this right.

            Local BBB

            BBB of Greater Houston and South Texas

            BBB Reports On

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