Business ProfileforRiver Oaks Chrysler Jeep Dodge Ram

Full review and complaint on ******. This is only a small summary. When I spoke to Randy he seemed to be unfamiliar with the vehicle I referred to, which struck me as odd (even though all of the vehicle information was posted online, including the stock number of the truck), no big deal, I gave him the vehicle information, and he told me that he would call me back with pricing. Before we hung up, he asked me what my budget was. When Randy called me back, he still had the wrong vehicle!!!!! He eventually found the correct vehicle and proceeded to quote a price for the vehicle that was 8,000 more than my budget! Based on comparisons of other dealerships and the Kelly Blue Book value of the truck, I told him that it was overpriced. In addition, I explained that the website indicated that the truck was wrecked (see attached screenshot) and the mileage was extremely high. He told me that the vehicle had not been wrecked and the website was wrong. He flat out ignored my issue with the mileage. He offered for my wife and I to stop by and check out a similar truck, so we did. The truck had been in an accident and was not in a condition to sell, but they remained firm on the price, no matter what I said. I explained to Randy that I would be financing the truck and that I had already been approved by two lenders. He still forced me to sign a “credit application,” I’m not sure if it is because I’m African American or not but he insisted on having my social security on file…. Fast forward to Monday (Sept 11) they attempted to run my credit (without my permission) and apply to lenders on my behalf. On Monday (Sept 11) I spoke with Ms. Christina *****, the BDC Manager, and she promised to help me resolve my issues……of course, that didn’t happen either. Ironically I received a call from a person named “Trey” in their finance department asking me to complete another credit application. Even though I was already approved.