Complaints

This profile includes complaints for John Eagle Honda's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  John Eagle Honda

  18787 Northwest Fwy Houston, TX 77065-4730

• 

  John Eagle Honda

  6125 Peeler St Dallas, TX 75235-7124

• 

  John Eagle Honda

  PO Box 7007 Dallas, TX 75209-0007

• 

  John Eagle Honda

  5311 Lemmon Ave Dallas, TX 75209-6319

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a recall notice from Honda for the torque converter on my 2017 Odyssey. See attachment. I have been having this problem with my torque converter for some time. The notice letter from Honda says that I should call any authorized Honda dealer to have the part replaced for free under warranty. I have been trying to reach John Eagle Honda's service department in ******* for several days to schedule this repair appointment, have waited on hold to speak to someone, and have left messages, but no one answers or returns my calls. It seems that **** Eagle does not want to replace my torque converter and is hoping I will go away. I am filing this complaint to request that the Honda notice letter and warranty be honored, and **** Eagle do this service work for free. They can discuss this we either me or my husband.

  Business Response

  Date: 06/27/2025

  Thank you for reaching out and bringing this to our attention. I sincerely apologize for the difficulty you've experienced trying to contact our service departmentwe understand how frustrating that must be, especially when it comes to a recall-related repair.
  We absolutely intend to honor the recall notice issued by Honda and perform the necessary repairs at no cost to you, as stated in the letter. I assure you that avoiding your calls was never our intention, and Im truly sorry for the lack of communication.
  To get this resolved as quickly as possible, I will personally coordinate with our service team to ensure an appointment is scheduled for your 2017 Odyssey. If you could please confirm your preferred contact number and a good date/time for an appointment, well reach out promptly to finalize the details.
  You may also contact me directly at ********************************************************** so we can get this taken care of without any further delay.
  Thank you again for your patience, and I look forward to assisting you.
  Best regards,

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I have sent two e-mails to the address given in the response ********************************** but have not received any reply.  I again requested the service appointment be scheduled and suggested an available date.

  Printouts of my e-mail messages, sent yesterday and again today, are attached.  Please reply so that we can move forward with the repair, thank you.

  Regards,
  

  **** McCain *******
  
   

  
  

• Initial Complaint

  Date:06/19/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2016 Honda Pilot with tax,title, and license included in the purchase price. My paper plates expires on May *******. I have made several attempts and repeatedly told I will get a call when they are ready or I'm placed on hold and transfered to a voicemail. I have also asked for a new temporary paper license plate but that too is being denied.

  Business Response

  Date: 06/27/2025

  I wanted to follow up and let you know that your plates were ready for pickup. Have you had a chance to come by and get them?
  If not, please let us know a convenient time for you to pick them up, or if you need assistance arranging delivery or alternative options.
  Looking forward to your reply.
  

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,

   

  I was never contacted to be made aware that they were ready. I am working overtime this week and the next as Primeday is coming up therefore, I can't make the 35minute+ drive. Please mail them to me and provide tracking information. 
  
   

  
  

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a used 2019 **** F 150 XLT from John Eagle Honda on May 26th 2025, drove the vehicle home and on Wednesday May 28th brought the vehicle to *************** **** to check transmission, College Station **** informed me that i needed a new transmission. * also purchased a extended warranty policy from john eagle honda, i contacted the warranty company and was told the transmission problem was pre-existing and they would not cover the cost. After making the dealership aware of the problem they said there was nothing they could do, i believe the dealership knew about the problem but did not disclose to me when i purchased the vehicle. I have attached a quote from College Station **** with the cost of replacing the transmission with a new one.Listed on the quote is a cost for replacing Cam ******* as well, that i wasn't aware of needed replacing. i feel the dealership in question knew about the problems with the vehicle but sold it to me anyway. i would really like the dealership to pay for the repair costs.

  Business Response

  Date: 06/16/2025

  Thank you for bringing your concerns to our attention regarding the recent purchase of your 2019 **** F-150 XLT from John Eagle Honda on May 26, 2025.
  We regret to hear about the transmission and engine issues you're experiencing shortly after your purchase. At **********************, we are committed to providing quality vehicles and transparent customer service, and we take all feedback seriously.
  Please note that all used vehicles sold at our dealership undergo a safety inspection prior to sale. The vehicle you purchased passed this inspection and, at the time of sale, showed no visible or reported issues indicating an immediate transmission failure. Additionally, as stated in the signed purchase documents, the vehicle was sold strictly in as-is condition, which was acknowledged and agreed to at the time of purchase. The inspection performed was for safety compliance only, not a full mechanical certification.
  You mentioned that your extended service plan provider declined coverage due to the issue being classified as pre-existing. While we do not have control over third-party warranty claim decisions, we understand your frustration. If helpful, we are willing to assist in coordinating communication with the warranty provider for further clarification on their determination.
  That said, we want to support you where we can. We would be happy to provide a repair estimate through our service department if you choose to bring the vehicle in. We also have a few different repair options available that wed be glad to discuss with you.
  Please contact our service team at ************, to schedule an inspection or to speak with a service advisor about available options.
  We appreciate your understanding and the opportunity to assist.
  

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  If John Eagle Honda is not going to pay for repairs, i would really like them to reimburse me for the cash i used as a down payment equaling $2000.00. This to me would be a fair deal, because although i can't prove it i still say the dealership knew about the problem with the transmission.
   
  

  Business Response

  Date: 06/27/2025

  Thank you for your follow-up message. We understand your continued frustration and truly regret the situation you're facing with the 2019 **** F-150.
  As previously mentioned, the vehicle passed our required safety inspection and was sold in as-is condition, as clearly outlined and acknowledged in your signed purchase documents. There were no reported or visible signs of transmission failure at the time of sale.
  While we respect your perspective, we have no evidence indicating that the issue was known or present during the sales process. For this reason, were unable to offer reimbursement of your down payment or cover the cost of repairs.
  That said, we do want to be supportive where possible. Our service department is still available to provide a detailed repair estimate and discuss alternative repair options that may be more cost-effective.
  We appreciate your understanding and are here to help in any way we reasonably can.
  Sincerely,

  John Eagle Honda

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from John Eagle Honda after 3 weeks of having the vehicle Check engine light came on every time I took it to the dealership to get service they only shut the light off without fixing the actual problem Ive had the throttle body cleaned on the vehicle 3 times and once by the dealership I had to get a second opinion to only find out the dealership sold me a vehicle with multiple oil leaks that they would not repair this dealership is the only place Ive ever received an oil change from and they either caused the oil leaks or was aware of the issue after i purchased the vehicle but never told me anything up until a new staff member mentioned it to me 2 years after having the vehicle now Im asking the dealership to pay for the repairs I had to get done and now Ive been getting ignored from every staff at this location once I went in person and they told me they would do something about this situation.

  Business Response

  Date: 06/06/2025

  Dear Ms. ************** you for bringing your concerns to our attention.
  I sincerely apologize, but I am currently unable to locate your vehicle information based on the details provided. In order to assist you further and thoroughly review your case, could you please provide the *** (Vehicle Identification Number) of the vehicle in question?
  Once I receive the ***, I will be able to look into the service history and better understand the situation so we can work toward a resolution.
  Thank you in advance for your cooperation, and I look forward to your response.
  Best regards,

  John Eagle Honda

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards, 

  The manager called me several times stating they would reimburse me my payments for repairs he even had me to email him the bills and hasnt responded after the bills was sent Im back at square one with this dealership and I have decided to take them to small claims court.
  
  
   

  
  

  Business Response

  Date: 06/27/2025

  Dear Ms. ************** you for bringing your concerns to our attention.
  I sincerely apologize, but I am currently unable to locate your vehicle information based on the details provided. In order to assist you further and thoroughly review your case, could you please provide the *** (Vehicle Identification Number) of the vehicle in question?
  Once I receive the ***, I will be able to look into the service history and better understand the situation so we can work toward a resolution.
  Thank you in advance for your cooperation, and I look forward to your response.
  Best regards,
  John Eagle Honda

  Customer Answer

  Date: 07/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  Ive been speaking with the manager ****** ***** through emails and he mentioned to me that the repairs cost would be fully refunded to me. My vin number for the vehicle is #***************** you could also use my phone number ************ to look up this vehicle since Ive been a valued customer after my purchased from this location I always received service from oil changes to repairs let me know if you need any more information on this vehicle thanks.
  
  
   
  

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car on finance from **** eagle of Honda on April 29 2025. I explicitly told finance guy that i don't want any warranty. He then scrolled on tablet and made us sign paper work and lied what we were signing for. Did not provide me paperwork for the sale till one month later. There was 3290 worth of warranties added. Now its been 2 months and i have made run around different loops. I have not received my money back. **************** Honda gap has cancelled the warranty money is back to dealer. But it has not been given to me.

  Business Response

  Date: 06/06/2025

  Dear Mr. ************** you for your patience throughout this process.
  Id like to confirm that your refund has been processed. Our Finance Director, ***** is currently in contact with you regarding the details. Please note that, as the vehicle was financed, the refund will not be issued directly to you. Instead, the refunded amount will be sent to your lienholder and applied toward the balance of your loan.
  Please also keep in mind that the refund process can take anywhere between 8 to 12 weeks to be fully completed, depending on your lenders processing timelines.
  If you have any further questions or need documentation confirming the refund, please feel free to reach out.
  Best regards,

  John Eagle Honda

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a *** 2019 on March 18 2025 three weeks of me having the vehicle April 14 I was stuck on the side of the road all my cooling came out of the vehicle so I contacted AAA had them tow the vehicle to my home. I reached out to the dealership the nextday. I contact my sales person and I never received a phone call back. I left a message on his answering service letting him know that car broke down. Can he please contact me no one never contact me. so a week later of me waiting, I went to the dealership and I told them what was going on and they offered to have vehicle towed into the dealership so they can see what was going on. they picked up the vehicle. I had no transportation four days that they had my vehicle then someone reached out to me and said that were gonna put me in a loaner vehicle until they find out what the problem was then someone called and told me from the service department thatI had a crack in my motor so it was under the warranty, the warranty covered it then someone from the sales department called me today May 7 2025 and say that I had a all filter housing leak and my powertrain warranty didnt cover it so I told the sales person that I onlyhad the vehicle for 2 to 3 weeks. I havent even made it made my first payment on a vehicle I didnt even have it 30 days before was broke down on the side of the road and and they say that the dealership was only gonna cover the diagnostic fee and the tow that they wasnt gonna cover the repair that I had topay for the repair and I told the sale manager manager that called me back that they should be responsible for the repair because I didnt do it. They sold ***** vehicle with this problem. I only had the vehicle almost three weeks and I told them there is a Lemon law and I was going to file a complaint and then I was told if they fix the oil filter housing that they really dont know if thats gonna solve the problem with the car

  Business Response

  Date: 05/13/2025

  Thank you for reaching out and sharing your concerns regarding the 2019 *** you purchased on March 18, 2025. We understand that dealing with unexpected vehicle issues can be stressful, and we appreciate the opportunity to respond.
  Please be advised that the vehicle was sold in "as-is" condition, as clearly stated at the time of sale and acknowledged in your signed documentation. This means that the dealership does not provide a dealer warranty on the vehicle after purchase.
  That said, throughout this process, we have made every effort to communicate and assist you. Our team has kept you informed at every stepfrom the initial tow and diagnosis to warranty verification and the provision of a loaner vehicle.
  We want to reiterate that any repairs covered under the manufacturers warranty, or an extended warranty will absolutely be completed at no cost to you. For any issues not covered under warranty, we are still willing to help by offering you a discounted repair rate through our service department.
  While we understand that the timing of this issue is unfortunate, the vehicle has now been in your possession for over a month and given the "as-is" nature of the sale, there is no further financial obligation on the dealerships part for uncovered repairs.
  We remain committed to customer satisfaction and are happy to work with you on any repairs needed at a reduced cost. Please feel free to reach out to our service director - ***** **** if you would like to move forward with those arrangements.
  Thank you,

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car on 2/24/2025 the finance person did not allow us to see the tablet all the way just scrolled to the *************** even pressed some himself to hurry along the process of paperwork. No communication about what was on the paperwork or the fact that 2 hard inquiries to my credit were pulled instead of 1. The Finance person added a ***** warranty on a USED car that we did not even talk about. The price of the vehicle was upcharged on the paperwork compared to the online price of $13,833 to $1,900 over that. The ****************** told me to list my gross income on the application & not the net for the loan even after I questioned it several times even showed the salesman my income tax to try to help understand what needed to be put & needed finance for clarity. As a subcontractor you make way less for net vs gross after deductions, taxes etc. This place is very hard to reach unless you just happen to know a phone # from a random department, they don't answer their main line

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle on December 13, 2024 and we have I been able to drive it much due to the engine problems after problems. We tried calling and trying to get them to fix these problems and to no avail. I tried contacting the General manager and I was forward to other managers.

• Initial Complaint

  Date:09/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a SC resident. I purchased this vehicle on 7/12/24. It was delivered to me on 7/19/24. My vehicle came with 60 day temporary tag. My SC dmv form and buyers guide was sent to me by fed ex on a two day delivery. I filled out my forms and sent them back immediately. I was hoping everything would be taken care of in a timely manner so that I can get my permanent plates. I contacted my sales reprentative two weeks before my temporary tag expired and asked when should I be expecting my plates and he said they would come in the mail. The week before my plates expired I went to my local *** here in ** and was told the vehicle is not registered in my name. I waited until the day the tag expired (9/10/24) and contacted the dealership to tell them I need my permanent plates. No one could assist me with this matter and I expressed that I would be driving illegally here in **************. I called all day the next day and spoke with several different sales representative. They stated my plates would be in the mail or they havent came in. I left two voicemails for what the sales representatives said were the sales manager and no one called me back. I wanted until late the next day on 9/12/24 to call again and I was able to speak with ********* *********. He told me he would ***** some more paperwork for me to fill out and overnight it to me. He did exactly what he said he would. I contacted Mr. ********* on his cell number on 9/18/24 and left a voicemail. He did not return my call. I contacted him today (9/19/24) on the dealership line and left a voicemail. He has yet to return my call. This is very frustrating as I am driving in the state of ************** with expired plates and the car is still not registered to me. I went back to the *** on 9/18/24 and the vehicle is still not in my name. Im 69 days in without a permanent tag or title to present to my finance company.

  Business Response

  Date: 09/23/2024

  We made contact with the customer today 9/23.  The south carolina DMV refused to make the consumers Tags, until they received more documentation. We obtained the information including the personal property tax receipt and full insurance binder today. We sent this information over. We have to now wait for them to complete the process. The dealership always sends over documentation provided by the consumer the same day.

• Initial Complaint

  Date:04/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a month ago, I went to Honda to purchase a vehicle and they charged me more than what the vehicle was listed for. Price on vehicle, including add on was at 31,938. They sold the vehicle at a higher price of 34,791. I immediately questioned the discrepancy and they assured me that they would correct it. They failed to provide me with my proper purchase order after I continued to question the price on the vehicle. Honda has not contacted me nor tried to handle the situation appropriately. I’ve gone multiple times to further discuss this issue and they give me the run around. I’m currently seeking help to resolve this issue. I do not understand why I was up charged for a vehicle that clearly has a quoted price on it. Vin # and stock numbers match.

  Business Response

  Date: 04/10/2024

  The vehicle pricing is not limited to the "Maroney Sticker" pricing they are showing. This is only the manufactuer suggest pricing. Pricing doesnt include tax, title, license....any accessories, warranties, fees, or even rate buy down additions that could apply. We disclosed every penny to the consumer on the TEXAS LAW contract and TEXAS LAW BUYERS ORDER. We consider these signed agreements as a final agreement with our company and the customer. We find the disputed warrantless and baseless.