Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 21, 2025, I purchased a 2019 Honda Accord LX from Gillman Honda Houston. As the car was not ready, copies of the paperwork were not given to me until the 23rd of April, the day I picked up the car. I became aware that the amounts specified on the "Itemization of Amount" document did not add up. It basically shows that I was over charged $1513. I went back to talk to the finance person who did the transaction (I believe his name is ***** ***), and told me that the ************* and the service agreement made a total of $4500, but he could not put the full amount on the paper. On the itemization document the service agreement shows as ***** and the gag at 550. This does not make any sense to me.

  Business Response

  Date: 05/05/2025

  From: ****** ******* <******************************************>
  Date: May 5, 2025 at 10:51:08?AM CDT
  To: **** **** <******************************************************************>
  Subject: Re: Cancellation Policy
  ?Mr. ****,
  
  Thank you very much for fixing this issue. Rest asure that my confidence is back at Gillman knowing that management leaders like you can make things right when needed.
  
  I was able to sign the form attached. Please let me know is there is anything else needed on my end.
  
  Thank you,
  ****** Sanchez 
  

  
  

  Customer Answer

  Date: 05/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:01/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue is that my car, a 2023 Honda Civic Type-R, has been out of my possession for the past 5.5 months with no estimate as to when it may be returned to me. I got into an accident on August 12, 2024 and decided to let Gillman Honda handle the repairs. First they did a tear down in cooperation with my insurance. On 8/30/2024 that was completed based on an email notification I received from my insurance stating that they completed the estimate and could start on repairs. After the tear down they could begin repairs, however it should be noted that during the tear down they were already in the process of ordering parts they would need. Despite ordering parts early, there was an issue of them waiting for a seat belt safety part along with a steering gearbox that is on recall. This resulted in them not being able to finish the job of repairing my car. I called multiple times for updates and the times I was able to contact the technician working on my car she would just tell me that she will find out information and call me back, only to not call back until I contacted her again. Then I decided to get in contact with her boss and he told me similar things, they are waiting on parts and do not have an estimated time of arrival. With no information I was left to wait and every call made to Honda I was told the same thing, they know nothing and can't help. I was not offered any compensation like a loaner car for the inconvenience (they stated multiple times that they knew this was taking longer than it should). I am going to be expected to pay a $1000 deductible as well for the repair as well. I have been paying my insurance and car payments over the past 5 months on a car I have no access to as well. So in summary, I have been drained financially, forced to wait for an unknown amount of time on a car repair, and the accident was likely caused by the recalled steering gearbox.

  Business Response

  Date: 01/27/2025

  Miguel
  ********,

  Thank you for bringing your concerns to our attention, and
  we sincerely apologize for the inconvenience you experienced during the repair
  process. We deeply regret the delays and communication issues you faced and
  want to assure you that we have addressed the matter.

  
  As of now, the issue with your 2023 Honda Civic Type-R has
  been resolved, and the repairs have been completed. We understand how
  frustrating it must have been to wait an extended period, especially given the
  circumstances involving the recalled steering gearbox and seatbelt safety part.
  Unfortunately, parts availability and supply chain delays are sometimes beyond
  our control, but we strive to minimize the impact on our customers whenever
  possible.
  Regarding the communication challenges you faced, we have
  reviewed this internally and taken steps to improve our processes to ensure
  that updates are provided more promptly in the future.
  We also want to acknowledge the financial burden you endured
  during this time, including your ongoing payments and insurance costs. While we
  did not offer a loaner vehicle during the repair period, we are actively
  reviewing our policies to better accommodate our customers in similar
  situations moving forward.

  
  We value your business and appreciate your patience
  throughout this process. Should you have any further concerns or need
  assistance, please don’t hesitate to reach out to us directly at 713-776-4900.

   

  Daryl K. *********
  General Manager
  Gillman Honda Houston
  d*********@gillmanauto.com

  
  

  Customer Answer

  Date: 01/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I understand that this resolution is the most the business is able to provide me. While I am not satisfied with the situation, I accept the resolution.  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:08/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2004 Honda Odyssey from Gillman Honda on Tuesday July 23 at between ******* pm. I needed to take the car home but the dealership service station was closed. To make the deal happen, the sales manager and sales ***resentative colluded to make up/falsify a Texas state inspection even though a certified mechanic was not available. DOT law states a inspection must be completed before a car can be purchased and driven off the lot. This is a clear violation of state law.Since the service department was closed, who did the inspection on my car? If employee clocking time is verified, one would see that no certified mechanic was around or on the clock at the time i purchased the ****** addition, both the sales manager and sales *** assured to me that they will find the original keys since they could not be located on the evening i purchased the car. Both gave me their word that they would look for the keys. I would not have purchased the car if they had not given me their word. Their word assured me which is why i went thru the deal. Few days and weeks later, i still have not received the 2 original key sets and struggling to use only one duplicate key. Because of their words, i continued with the transaction. There were s

  Business Response

  Date: 10/23/2024

   

  Gillman Honda has met with customer and it was determined that the best solution was to return funds to consumer and return of vehicle to dealer.

   

  This was completed immediately when concern was raised to dealer.

   

  This transaction is completed and no further issues remain between both parties.

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Gillman Honda regarding their service department. My vehicle has been at their service center for nearly a month, and I am extremely dissatisfied with the lack of communication and progress.
  
  Here are the specific issues I’ve encountered:
  
  Lack of Communication: Despite my repeated attempts to reach out via text messages, emails, and phone calls, I have not received any updates from the service advisor assigned to my vehicle. My inquiries have gone unanswered.
  
  Inability to Speak with Management: I have requested to speak with a manager on several occasions, but they are never available. This lack of access has left me with no clear information about the status of my vehicle or the reasons for the delay.
  
  Prolonged Service Time: My vehicle has been at the dealership for nearly a month, and I have serious concerns that no diagnostic work has been conducted during this period. The extended duration without any apparent action is unacceptable.
  
  I am seeking assistance in resolving this matter and would like to request:
  
  An immediate update on the status of my vehicle and a clear explanation of the delays.
  Prompt action to address the service needs of my vehicle.
  Assurance that my future communications will be handled in a timely and professional manner.
  Thank you for your attention to this matter. I look forward to your prompt assistance in resolving this issue.

  Business Response

  Date: 09/05/2024

  Donald ****** has been in communicating with Mr. Jhonny ******* daily since finding out about the claim. All documents sent into the warranty
  company, and we are currently waiting for approval. We are asking for this BBB
  claim to be respectably dismissed. Donald and Jhonny are still communicating daily. 
  On 8/29/2024, Gillman Honda received notification the engine replacement
  approval by the warranty company. 

  Customer Answer

  Date: 09/30/2024

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase was made on 03/22/2024, I am extremely dissatisfied with the issues I have encountered with my recently purchased vehicle. This is the second time I will be bringing the car in for an issue, and it's unacceptable that I have to deal with this so soon after purchasing a 2022 pre-owned certified vehicle with 41,800 miles.After a rainstorm, I found standing water in the rear door panel of the car, even though the window, door, and sunroof were fully secured. I am not happy with the sales rep's response, stating that the issue may not be covered under warranty, and that I may not be able to get a rental car while my car is in the service department or If I do it may be at my own expense. I expect better treatment from a dealership and believe that any issues with a newly purchased pre-owned vehicle should be covered under warranty, without question. I have made an appointment to bring the car in for service, but I have serious concerns about the possibility of having to pay for repairs that have nothing to do with my actions. I am not willing to accept that I will be responsible for any costs associated with this issue, as it was clearly present before I purchased the car which leads me to believe that the issue is/was a known issue as this car was supposed to be a pre-owned certified vehicle. I would think that the dealership would take responsibility for this issue and works with me to find a satisfactory resolution. When I took the car in I was told it would cost 195.00 to look and see if its covered under warranty?!?!?! The service department wanted to charge me to look at the issue when I just bought the car from them. This type of issue should be covered under warranty. or at least they should look and see. I will escalate my concerns to upper management and attorney to ensure that I am not responsible for any costs associated with this issue. I tried to set an appointment, but they want to charge me to look at it. I haven't even received my plates yet!

  Business Response

  Date: 06/04/2024

  Good Afternoon,

  I apologize for the inconvenience and not responding in a timely manner.  Unfortunately, the email was sent to my junk inbox and went unnoticed.  At this time the customer has been contacted and has an appointment to come to the dealership this coming Friday to resolve the issue.  Thank you for giving us the opportunity to correct the situation.

• Initial Complaint

  Date:04/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Ridgelineon March 22, 2024. Based on my contract the list price is $48,634 with nitro fill $299 accessories $499 subtotal $49,431 tax and title etc $3569 extended warranty $1967 limited maintainance plan $995 key replacement $599 windshield $984 tire $1999 theft/gap$699 total purchase price $60;235. I gave $20,000.00 downpayment so I can get a good deal on financing and also I have a very good credit but still the.interest is still 4.9%which I thought was 2.9 percent or lower. Total financed price $65,540 which is a lot considering my downpayment. The service contracts was not signed by the finance officer and also not very clear. Actually at first he showed a paper with all the packages but no pricing on each one of them. He was always telling me I’m here to help you which actually not. I agreed to get the best package because he told me that I needed for peace of mind not very smart of me. When we left his office he rolled the contract tightly put in the envelopsecured with staples. Had sleepless nights thinking about my experience. I felt like I was taken advantage of and a victim.

  Business Response

  Date: 05/07/2024

  Gillman has reached out to the customer to address Ms.
  ********** concerns.  Our Sales Manager
  called the customer to review the contract and to address any possible
  remaining concerns and/or questions.  Customers
  needed time reflect on the information provided.  Gillman followed up with her a week later to
  make sure she didn’t have any further questions or concerns.  The customer no longer has any questions at
  this time.  Gillman and the customer have
  closed this matter.  

• Initial Complaint

  Date:09/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I developed an AC problem in 7/2022 and took my vehicle to Honda for diagnostics. Told AC compressor was bad, and I could replace it with a Honda compressor or get a discounted one cheaper. Told have 12 mths warranty. Completed work and paid $1520.86 . Less than 5 months later I was back at Gillman with the same problem. Told again AC not worker and the compressor that was replaced is not working. Told it is covered under the warranty but labour not covered so would have to pay again. So in 12/2022 I paid another $650 to have a new compressor placed in my vehicle. Told again 12month warranty. Now for the 3rd time, 8 mths later the compressor is not working again. I called my adviser Vicky ****** she told me it is covered under the warranty and I need to bring it in. Took it in to Honda service 9/9/23. Told me if not warranty related would have to pay a diagnostic of $185. After 5 days and multiple calls and messages to my advisor Vicky even calling her colleagues as she would not take my call, told the compressor is again bad and I would have to pay $1900 to have it fixed. When asked about the warranty she said it is no longer under warranty. I told her I am not going to do repair again and ended the call. My husband called and spoke to Donald the Supervisor and when he looked in the system he confirmed it was still under warranty. He called back 2 hours later and stated it was not under warranty and we would have to pay. After declining to pay another $1900 they said I would have to pay the diagnostic fee of $185 to get vehicle back. Total paid $2355.86 and I have no AC working in the car. I would like a refund so I can take my vehicle and have it repaired elsewhere. Also want to know the name or manufacturer of the part used. This is a violation of the ***** ********* ***** *********, and I am requesting a full refund. I have also had to pay over $215 to get a rental to use for work and I also need that to be refunded. Total paid to date $2355.86

  Business Response

  Date: 09/20/2023

  BBB Case Number: 20608784
  
  Gillman Companies is in receipt of the above-referenced
  customer’s complaint and appreciates the opportunity to respond.
  
  Beginning July 8, 2022, the vehicle in question
  had a recorded 160,242 miles. The vehicle came in for an air conditioning concern,
  the vehicle was not cooling.  After
  inspection it was found that the air conditioning condenser was leaking.  After we replaced the condenser one of our technicians
  noted that the air conditioning compressor had internal failure. We replaced it
  with an aftermarket compressor with a 12-month parts warranty. The customer was
  informed the compressor was an aftermarket compressor and that the warranty would
  only cover the part up to 12 months. In addition, the warranty would not cover any
  additional labor. Due to the price difference between the OEM and aftermarket, the
  customer chose the most cost-efficient choice.
  
  The next occurrence took place on December 7, 2022,
  the vehicle’s milage was recorded at 165,974 miles.  The vehicle’s air conditioning was blowing hot
  air.  After an inspection, we found there
  was a failure with the air compressor. Which was considered parts and covered within
  the 12-month warranty and the compressor was replaced as originally quoted.  The labor was valued at $1,027.29, though the
  customer was offered a discounted price of $650.00.  The customer agreed on the price.
  
  The third occurrence took place on September
  13, 2023, the vehicle was recorded with 173,827.  The air condition compressor had failed again.
  The 12-month warranty expired on July 8, 2023. 
  At that time the customer declined any additional repairs.
  
  On September 14, 2023, the customer was contacted
  by Gillman’s Service Manager to explain the warranty expiration of the aftermarket
  compressor purchased on July 8, 2022. The customer declined any additional
  repairs to the vehicle at that time.  On
  September 15, 2023, the customer was called again and offered an additional
  $500 discount for the replacement of an OEM compressor to resolve this issue.  At that time the customer declined the offer.

  Customer Answer

  Date: 09/30/2023

  Better Business Bureau:

  I was contacted by Donald at Gillman Honda and He agreed to have AC compressor replaced as he did some research and realized that the part is under warranty from the manufacturer. He also stated that I would need to cover the labor charges costing $500 plus refund the diagnostic fee of $185 which was paid. I agreed to this and will now close my complaint.

  This letter is to inform you that Gillman Honda Houston Southwest has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/15/2023 and assigned ID *********
  
  
  
  Regards,

  ******** **************

  
  

• Initial Complaint

  Date:06/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/12/23. Based on the contract, I believe I'm a victim of predatory sales practices. The vehicle cost $57,661-salesman & the extras that was added by the finance man made the cost $70,555.83 w/financing $90,100.08. Before signing anything, he showed me a paper that had all of this extra stuff, in different packages, & said I needed it since I was buying a new vehicle. While explaining he told me that I would not have to come out of pocket for any of it when I bring the vehicle in.
  *(Life insurance$1,557.83,debt cancellation$1.499,key replacement$499,vehicle maintenance $1,750,vehicle service contract$5,999,vehicle protection plan$949,blue steel protection service contract$1,249,blue steel protection theft$499,paint & dent repair plan$899,& GAP Addendum$1,499). After listening to him go through the different packages, I told him that I did not want it. He told me that he could not let me leave here without it b/c I needed it. I told him again that I did not want it & he again said that I really needed to get it & that he would make some adjustments to the packages because I needed it, I said no thank you & he left the room & came back with someone else who told me that I was getting a good deal & it was for my protection & the man walked out. The finance man told me I need this & proceeded to hand me papers & told me to sign them. Then he asked me how much I was going to put down & I told him nothing. He left the room & came back, a few minutes after him that same man came back & told me I needed to put money down, $1000 to show good faith & he left. After completing the contract, he took the papers, put them in an envelope, & stapled it closed. Then he told me that he was going to record me & ask me some questions. Most I said yes to. When he got to the question about the contracts & what was in them I shrugged my shoulders & shook my head no& he kept going. If charging 57% more for a vehicle is not predatory, then I don't know what is.*The extras are not accurate.

  Business Response

  Date: 06/19/2023

  Ms. ******** was contacted upon receipt of issue. She was
  invited back to dealership to review all contracts and documents with General
  Manager. Customer and Dealership mutually agreed to remove services not needed
  and agreed to keep the products still desired. A new contract was executed, and
  customer is 100% satisfied. General Manager's business card was given to
  customer for future reference and use. Customer and Dealership agree that this
  issue is resolved, and no further action is required.

  Customer Answer

  Date: 06/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution to be absolutely 100% satisfactory.
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Lincoln MKZ from Gillman Honda months ago and it was to come with a year warranty. I'm not close to the year and the a/c has already went out on car and they refuse to repair it in the peak heat times of the year. Very frustrating because you purchase a vehicle not expecting months later for air to go out. Also on the vehicle the tint has started to losen. It appears to me they just wanted to get the car sold and didnt care about the things needed to be repaired but I'm still paying for a vehicle with problems thats supposed to be still under warranty.

  Business Response

  Date: 06/20/2023

  Customer was contacted by General Manager and it was agreed
  to bring vehicle in to be evaluated by service.  Customer has AC issue and
  extended warranty cover Powertrain components of the car. Vehicle was diagnosed
  for customer and it was agreed for dealer and customer to split cost of
  repairs. Customer was grateful and happy resolution provided. Repairs are in
  process and will be completed ASAP. This will serve as resolution for
  complaint.

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In reference to the service of my Honda car by Gillman Honda dated January 03-06, 2023, I like to bring the followings to your attention:
  
  A. Your Service is Sub Standard and to some extent Institutes Malpractice
  (i) I took my car to your facility with a symptom of engine shaking and idling. You first diagnosed this as Catalytic Converter Failure based on computer generated code which could be faulty. While I questioned this to your service manager (Ms. Vickie) and asked her to consult with experienced technician as it did not seem logical to me, she suggested that Catalytic Converter change must be done first. With hesitation, I approved this super expensive service. Later it turned out that it did not solve the problem. Should your service personnel gave a professional look into the root cause of the problem rather than relying on apparent faulty code, I would not have to pay for the Catalytic Converter Services. Later, Ms. Vickie suggested another service needed to be done which is Valve Tightening. It seemed like that service solved the problem, but, unfortunately it was just a bandage. As soon as I took the car from your facility and driving back to home, engine started to shake and mis fired few times which I thought just adjustments to the new equipment. So I did not bother to inform you. But the fact is that car kept on shaking periodically for the next 10 days and ultimately it stalled on I45 in a very unsafe condition. Your substandard service had done nothing good but costing me roughly $2000 and putting the car in a unsafe condition.
  (ii) Later I had to tow the car to another Honda service at Galveston because you have asked me to do so in order to honor warranty. Looking into the same symptom of the car for which I took it first at your place, their professional guess was engine misfire issue and identified spark plug or ignition coil could be the real culprit. Also, I consulted with another mechanic over the phone, and he recommend the same. Eventually Honda Service at Galveston replaced the Spark Plug and ignition coil and the car is running just fine. It cost me little over $600 but happy that their service worked fine. The Honda facility at Galveston baffled why you had to change the Catalytic Converter and why it had to cost that much.
  (iii) You charged roughly $1500 for the Catalytic Converter service which is way above the Industry standard. I have a quote for the similar service from a reputed facility which is less than $900. So, you charged a heck for a service which was just profit driven as it was as not needed for the stated symptom. I feel that your facility institutes some sort of mal practice by not only providing sub standard services, but charging way above industry standard.
  
  B. Your Service Facility Lacks Professionalism
  (i) I was trying to discuss the issue with the service manager (Ms. Vickie) first. But she never responded to my call or email. I felt like she just walked way making the car running temporarily.
  (ii) I am thankful that you listened to the problem and eventually directed the matter to your supervisor. However, my last call with your supervisor ended up frustration as he tried to justify your faults and sub standard service claiming service were rendered via computer codes. Note that computer code lacks credibility at your place which has been ground trothed by the poor service to my car. At one point, he told me that he recorded the conversation. I don’t have any problem with that, but I feel like he violated the privacy Act by not informing me at the first place. To me, your entire facility really don’t care about customers and lacks professionalism.
  
  As you have caused me significant financial loss, created life threatening hazard condition by mis-service, and generated mental stress without effective fixing of the car for which I sought your service, I am asking you to reimburse the entire $1977.59 which I paid to you for nothing.

  Business Response

  Date: 02/13/2023

  Himangshu *** and Gillman Honda South have mutually resolved the issues related to 2011 Honda CRV VIN#***************** which was serviced by Gillman Honda South.

   

  Gillman Honda South will pay Himangshu *** the amount of $500.00 agreed upon as a one-time Goodwill gesture.

   

  Mr. Himangshu *** has agreed to withdraw BBB complaint which will resolve the complaint between Himangshu *** and Gillman Honda South related to Honda CRV

  Customer Answer

  Date: 02/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.