Reviews

Review Details

• Review fromJoe D

  Date: 06/20/2025

  1 star
  Stolen Titan In 2021, I went to Central Houston Nissan and started to trade in my Titan for a new Frontier. Signed paperwork, but didn't complete the deal because I didn't have the title to sign over to them. That's okay, they said, bring it back tomorrow. Tomorrow came, and I backed out of buying the Frontier because the Nissan Connect entertainment system didn't work. They took the Frontier back, but refused to return my Titan, saying they already sold it. I said you can't sell it because I haven't yet signed the title over to you. They replied we don't need it. I even called the law; the police said because I gave them the keys it's civil not criminal. The matter has been tied up in civil court ever since, with their big shot lawyer getting delay after delay. The lawyer has failed to answer discovery asking where it is or who they sold it to. The dealer claims they don't have the records anymore. I have searched on the nationwide databases: no transfers have been reported. And way back I. 21 I had the DMV red flag the VIN against transfers. Yesterday, I visited the DMV again just to make sure the VIN is still flagged. It is. I paid for a certified copy verifying that I am still the owner of this truck. The truck pic in this post was taken the last time I saw my truck. The VIN is: *****************. I have even stood in front of the dealer holding a protest sign warning others to avoid a dishonest dealer. Anybody in this group seen my truck? Anybody have any ideas what the crooked dealership might have done? VIN tampering? Title washing?

• Review fromMonica G

  Date: 06/03/2025

  1 star
  Subject: Misleading Rewards Program and ************ Experience at Nissan Central Im writing to express my frustration and disappointment with the recent service I received at Nissan Central's Service Department.I came in with ****** reward points, which should have provided $100 toward service based on how your Rewards Program is advertised. However, when I attempted to apply the points to my fuel flush and oil change, I was informed by **** and the service manager that I could only use 20% or 25%they weren't even clear on the exact amount. In the end, I received a mere $3.23 discount.This is completely unacceptable and feels like false advertising. The Rewards Program is promoted as a benefit to loyal customers, but in reality, it seems like nothing more than a marketing ploy. If there are limitations or caps on redemption, they should be clearly communicated upfront, not at the time of ********** make matters worse, my oil maintenance notification and tire pressure warning were not reset after the service was completed. This is basic protocol for any oil change, and neglecting to do so is a clear sign of poor attention to detail and lack of care for customer satisfaction.Overall, this experience left me feeling misled and undervalued as a customer. I urge you to stop using the Rewards Program as a selling point unless you are going to honor it transparently and consistently. I expected better from Nissan.Sincerely,****** G

• Review fromXue L

  Date: 05/08/2025

  1 star
  I initially brought my vehicle in for a recall-related issue, which should have been handled at no cost. During my visit, I was informed there might be a $275 diagnostic fee only if I approved it after being contacted by a technician. I was told I would receive a call before any diagnostic work was performed. However, I was never contacted or asked for authorization the diagnostic was conducted without my consent.Later, when I received a phone call from the service department, the staff member I spoke to was hostile and unprofessional. He interrupted me, raised his voice, and refused to transfer me to a manager, repeatedly stating they wont do that. He then hung up on me mid-conversation, which was both disrespectful and unacceptable.Additionally, the repair estimate they provided was completely lacking in transparency. I was quoted a flat $575 repair cost, but the estimate did not break down the cost between parts and labor, nor did it explain what the actual repair solution was. The only thing included was a vague description of the problem not the recommended corrective action. This made it impossible for me to evaluate whether the repair was reasonable or necessary. After declining the repair, I was told I had to pay the unauthorized $275 diagnostic fee or they would not release my vehicle. This is coercive and unethical.I am seeking the following resolution:A full waiver of the $275 diagnostic fee, which I did not authorize.Immediate release of my vehicle without further threats or conditions.A formal apology or accountability for the rude and aggressive behavior I experienced.An acknowledgment that their service recommendations were vague and not presented with sufficient detail for informed consent.I hope the Better Business Bureau can assist in addressing this matter and encouraging Central Houston Nissan to improve their standards for communication, transparency, and customer treatment.

• Review fromChristopher A

  Date: 12/26/2024

  1 star
  On Saturday, December 7th, I visited Central Houston Nissan to purchase a 2024 Nissan Sentra, using my pre-approval from Nissan Financial. After test-driving the car, I was ready to proceed, but the salesperson continually referenced Capital One, despite my Nissan Financial pre-approval. The financial breakdown he provided had unreasonably high monthly payments that didn’t match the advertised price or my pre-approved terms. When I asked about the value of my trade-in, the salesperson dismissed my question and didn’t offer a clear response.
  
  A manager later presented similar inflated numbers and mentioned my trade-in was listed for an online auction but still failed to address my concerns. I asked for my key fob back, and was told they would retrieve it. While waiting, I was shocked to find that my credit report had been pulled without my consent. I confronted the finance manager, who incorrectly claimed I was approved through Capital One. I demanded my key fob, and after a brief delay, the salesperson returned it with an apology.
  
  I filed a complaint with Nissan America, who assured me they would contact the dealership, but I never received a response. The lack of transparency, poor communication, and unauthorized credit pull left me deeply frustrated. This experience has caused me to reconsider my relationship with Nissan, as I was treated disrespectfully and my concerns were ignored.

• Review fromMelvyn O

  Date: 12/24/2024

  1 star
  Subject: Complaint Regarding Repeated Poor Service at Central Houston Nissan
  Dear Central Houston Nissan Management,
  I am writing to formally express my dissatisfaction with the repeated poor service I have received at this dealership. This marks the fourth or fifth time I have experienced unprofessionalism and lack of accountability at this dealership.
  A couple of months ago, I had an issue with the service manager, Marcus Hicks, regarding an oil change. I was rudely denied service and asked to leave without any explanation. It was only after I left a review on Google that I received a call from another service manager, Bob Gore, who attempted to address the situation. However, even then, no responsibility was taken for the negative experience. Instead, I was offered a free oil change as a way to resolve the matter, which I reluctantly accepted.
  Last week, I visited the dealership to redeem the promised oil change. After checking in and explaining the situation to a staff member, I was told to wait in the lobby. Shortly after, Marcus ***** approached me and questioned why I should receive a free oil change. I tried to explain that it had been offered by Bob **** due to the previous incident. Marcus then informed me that Bob would not be in until Thursday and, shockingly, told me to leave and never return. He even went as far as threatening to call the police for trespassing.
  This behavior is entirely unacceptable and unprofessional. Since that incident, I have sent emails to Bob **** and made multiple calls to follow up, but I have not received any response. This lack of communication only adds to my frustration.
  As a loyal customer who has leased three cars and purchased one from this dealership, I am appalled by the way I have been treated. I expect better from a business that I have supported for years. However, after these repeated incidents, I can no longer continue doing business with Central Houston Nissan.

• Review fromHyacinth L

  Date: 08/29/2024

  1 star
  The entire process was a nightmare from beginning to end.The young salesman was inexperienced and had little to no experience.He needed some guidance from an experienced salesman. The salesman Sean was rude and condescending. The finance manager was as cold as ice.I ended up not going through with the process and buying the same car at another dealership and my experience at that other place is like night and day.I would never recommend that dealership to my worst enemy.

• Review fromKiana S

  Date: 08/01/2024

  1 star
  I purchased a used vehicle on 7/22/2024. I literally sat in the office with the fiance DIRECTOR, Darrell, and I asked him what my APR was. He told me and my son 9.5%. I get the first payment in the mail on 8/1/2024 and the APR is 11.99%. I was transparent when I stated what I could afford. The vehicle was listed at $22k. After adding GAP (which was SUPPOSED to be included based off of my written agreement with my sales rep) and warranty, the car went to $29k. HOW??? Now the finance director "DOESN'T REMEMBER" telling me that. Overall, I am overwhelmed, disappointed and angry. This is how they treat women and first time customers. My credit union approved me at 8.2% but bc they have screwed me and said I CAN'T CHANGE THE CONTRACT, the vehicle is $6k MORE than what it is listed and I'm supposed to accept it. This is WRONG and unacceptable to do ppl like this! I am a single mom and doing the best that I can. I was lied to, regardless of if he remembered or not, he said it. This director needs to own this and correct his error. I'm so hurt!! This is so wrong!! On so many different levels! I work in sales and I could never tell a customer that I can't undo my mistake, sorry you have to pay!

• Review fromEsperanza E

  Date: 07/12/2024

  1 star
  I had a Nissan Rogue that I bought August 2023, before this car I had a Chevrolet equinox, I traded it in for the Rogue, I owed $12,000, it was added to the Rogue. Sales guy had advised me to let Chevrolet repo the equinox. I said No....so they added the amount. I went to do maintenance on the Rogue, while I'm waiting a sales guy comes to ask if I want to upgrade, I said if it is traded, maybe. After I test drove a pathfinder, they evaluated me and asked for $7000 down, I said no, I dont have that kind of money. I went to wait for my Rogue and they call me back, We got good news for you!! No down, they started calculating everything, monthly payments, warranty, etc. At the end I was stuck with the Rogue and the Pathfinder, I didn't even need to have it insured right then and there. I said what do I do with the Rogue, they said, "Let the Bank Repo it". I said you have to help me, I cant keep both cars and pay full coverage on insurance. "Nothing happens, let them repo the car from your garage, you loose a couple point from you credit score, thats all". Well from an 807, my score has gone to 666. Sorry to say I was screwed big time and for sales advisers to give this kind of advise is scary.

• Review fromalan m

  Date: 06/04/2024

  1 star
  This is a follow up posting concerning the unethical practices that this dealership employed to try and sale cars. This dealership called my home to announce that me a (disabled veteran) needed to setup an appointment time to receive a prize from the dealership. We made it clear that we live an hour away and had no time to waste on a Hoax. The event coordinator assured us we had won this prize and needed to come pick the prize up in person. Upon arrival there was no prize only a sales pitch to buy a car. I need a new car but would like to pick the dealership not be tricked. This dealership unethical ways have shown and I would advise all military, veterans and civilians to steer clear of this dealership. I have been awaiting a call to rectify this situation but only be given empty promises. Steer clear of this dealership, unethical in small things means unethical in major situations that would involve thousands of dollars

• Review fromKayla W

  Date: 04/29/2024

  1 star
  purchased 4 new tires from them, got a nail within 6 months brought it back to them because i purchased the warranty since then I’ve been back to Nissan about 12-15 times for the same tire for the last 2-3 months I’ve been getting the run around for them to replace it. Finally I get told it’s in stock they can change it but it will be $190 because the thread life which is crazy because again I’ve been multiple times for the tire today was the first time I’ve been told it cost to replace it if that was the case I could’ve just paid for the replacement months ago but of course they let me drive for months because I would wear it down more which results in the warranty not covering the full cost. Well after sitting for over a hour I get my car back with a spare being told they don’t have the brand in stock and they put on the wrong tire. Of course I get frustrated and Mr ****** tells me it’s not their fault. So now I have a spare on my car and still getting the run around I’m told to come back tomorrow mind you I’ve been multiple Times and they give me a different date everytime I go in or ask for a tire and I have to call them or go in to get updates on the availability. Makes me want to trade in my car just so I don’t have to deal with Nissan again because it’s never a good experience dealing with them.

  Central Houston Nissan

  Date: 05/15/2024

  We sincerely apologize for any inconvenience you may have experienced with our service department. Our primary goal is to ensure your vehicle is repaired promptly and effectively, and it appears we may have fallen short of meeting your expectations. We understand that situations such as punctures or damage to sidewalls can arise unexpectedly, causing additional complications not covered under warranty.
  Please understand that in some cases, we may need to order a replacement tire from our warehouse, which can inevitably lead to delays. Despite our best efforts, these situations may require your patience, and we apologize for any inconvenience this may cause.
  Rest assured, as a valued customer, you will receive everything you have paid for, and we are committed to resolving any issues promptly. Thank you for your understanding.