About

Important information

• Additional Info:

  The BBB has recently been made aware, via Scam Tracker notifications, of a company or individuals who are identifying themselves as Centerpoint Energy employees.

  CenterPoint Energy would like you to know the following:

  Tips for Spotting Utility Scams:

  1. DO NOT communicate or interact with suspicious phone calls, emails or text messages. Scammers can manipulate caller ID, but you can be sure you’re truly speaking with CenterPoint Energy by hanging up and calling the phone number on your bill.

  2. Ask to see identification before allowing a utility worker near you or into your residence. You can always call CenterPoint Energy and ask if an employee was authorized to visit your home.  

  3. Our phone agents will NEVER personally request banking or credit card info over the phone. INSTEAD, we transfer customers to an Interactive Voice Response system to collect payment info.

  4. Our agents will NEVER ask for payment via:

  • Cash
  • Money wire transfers
  • Prepaid debit cards (Green Dot cards)
  • Gift cards (Amazon, etc.)
  • PayPal, Venmo, Square Pay or Apple Pay

  5. We will NOT disconnect your services without first:

  • Mailing you a bill, noting your account is now overdue.
  • If the balance remains unpaid, we will mail you a DISCONNECTION NOTICE, stating the approximate disconnection date and time. 

  6. Some customers are more likely to be targeted by scammers. Be especially proactive in alerting these members of your community about public utility scams:
  

  • Senior citizens
  • Non-native English-speakers
    

  Get details about known scams at Common EnergyScams.

• Additional Info:

  CenterPoint Energy Contact Numbers:
  
  

  Corporate Claims Department                          713-207-7722 or 888-861-0498        Hours  Mon - Fri.  7:00 a.m. - 5:00 p.m.

  Power Outages or related services issues       713-207-2222

  Natural Gas Service                                          713-659-2111

  Electric Service    800-332-7143