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Business Profile

Management Consultant

Empire Communities

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Management Consultant.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against Empire Communities regarding severe and unresolved roof leaks and mold issues at my property.
    Background:
    In December 2023, I discovered mold and wet spots on the ceiling of my property and promptly submitted my first claim "roof leak and mold stains" to Empire Communities on December 17, 2023. While the builder addressed a cosmetic interior issue, they did not conduct a thorough inspection to identify and address the root cause of the mold.
    Since the initial repair, tenants residing in the property have experienced health issues, including allergies, which are directly attributable to the mold. In response, I reopened my claim in August 2024, insisting on a comprehensive investigation and proper inspection to determine the cause of the mold. Unfortunately, Empire Communities only provided a temporary cosmetic fix by overpainting the affected spots, which did not resolve the underlying issue. The mold and wet stains have dramatically worsened since then.
    Additionally, I have had no communication from Empire Communities since August 28, 2024, when their warranty department ceased responding to my inquiries.

    Action Taken:
    Due to the worsening health conditions of the tenants and the lack of resolution from Empire Communities, I was compelled to hire a third-party roof inspector to address and fix the underlying roof leaks that cause mold issues. I am now seeking reimbursement for these expenses, as the builder has failed to adequately resolve the problem or fulfill their obligations.

    Requested Resolution:
    Reimbursement for the costs incurred from roof inspection and repairing.
    I trust that the BBB will assist in resolving this matter and ensure that Empire Communities meets obligations and addresses the serious health concerns that have arisen from inadequate handling of the mold issue.
    Pictures provided:
    ******************************************* *******************************************

    Business Response

    Date: 10/10/2024

    We have resolved the issue with the Homeowner to their satisfaction.

    Thank you!

    Customer Answer

    Date: 10/10/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  







     

Empire Communities is NOT a BBB Accredited Business.

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