Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i use us global mail as my mailing facility while I'm traveling an. around the 1st of may i had received some important documents that are time sensitive a bond to be more specific that required my signature and to be returned to the company requesting the signature on the bond so when i go to have my mail forwarded you choose how fast ect well to have my documents sent out next day they were trying to charge over 500 dollars to do this so i cant afford that so i opted for 3 day ground fed ex, i paid for that on the 1st of may on the 2nd of may they sent me a email saying my pack has went out out and gave me a tracking number i click on the tracking number ***** says a label was created but they are waiting on my package. and its been like that now for over a week. my numerous attempt to contact anyone at the mail facility or the us global mail team has went un answered and ignored I've called I've emailed I've got on chat i sent my receipt I've asked what's going on I've told them it was a bond and its time sensitive and that the is going to be canceled out and will lose the 596 i paid for it and I've gotten nothing no response no acknowledgement NOTHING this is so unprofessional and out right brazen breach of contract i dent even understand it i think they need to be held accountable for the cost of my bond and the cost of the ***** why would they send a label to fed ex and never give them the package i emailed several times asking for the mail facility's phone number so i can find out what's going nothing no response what so ever and as of now the 7th of may my mail still has not went out they handle people mail and at the very least should abide by the same ethics and standards as the us post office does more because they are not the us post office people trust and pay these people to handle there personal information ie banking payments etc. and they don't even think they should contact there customers back with a response or a remedy to the problem

  Business Response

  Date: 06/12/2025

  I understand this is a frustrating situation, and I'm sorry for the trouble with the delayed ***** shipment.

  Based on the information available, I recommend the following steps to resolve this BBB complaint:

  1.    The customer should file a claim directly with ***** regarding the delayed shipment. They can:
  Contact ***** Customer Service immediately
  Visit the ***** Claim Site at ***********************************************
  Provide supporting documentation about the bond and its value
  Submit the claim and keep the claim number for reference

  2.    Regarding the refund request for the ***** shipment, we offer a 30-day money-back guarantee on all plans. If the customer is within this ****** window, they qualify for a full refund of their service.For the bond reimbursement request, the customer should include documentation of the bond's value when filing their claim with *****, as they handle compensation for lost or delayed packages.

• Initial Complaint

  Date:04/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been happy customer with ********************** mail for around 4 years. In December, 2024 I received a package that was delivered by accident to my mailbox at Global Mail - PMB *****. In Feb of 2025, I asked that it be returned to ****** via *** with the packing slip supplied by *******I assumed it made it but after a month, no refund was made. US Global Mail says they have given *** the package and *** says no package was picked up from Global Mail the day it was claimed to have been given to ***. I have been given the run around for the past 3 months and Global mail has said they are doing "an investigation". Last week the emailed me asking for a tracking number, again. The amazon return PDF had a packing slip for ***, but no tracking number. Global Mail never recorded a tracking number upon handing custody of the package to ****Last time I contacted ***, they confirmed NO packages at all had been picked up the day Global Mail claims it was picked up. Global Mail has refused to call *** directly and inquire about the package on my behalf. At a minimum, a good faith effort to contact *** and inquire into the package should be done.I suspect they never really investigated. The package was two laptops worth aproxx. $500 in total. They have disappeared while in the custody of US Global Mail. All I request is to be made whole and reimbursed for my lost package OR track down my lost package and send it to me or ********* addition, the return period has expired for the package and ****** will no longer take the return and issue a refund.

  Business Response

  Date: 04/28/2025

  Customer received and item that was needing to be returned to sender. UPS came to our facility and picked up the package. And we released the package to them. 
   
  We asked for the tracking number the retailer provided so that we could assist by contacting the carrier. Once the package left our facility we no longer have the ability to track the item because we did not ship the item. 
  
  We explained we do not retain the information from 3rd party labels. We are willing to make contact with the carrier but customer has not provided needed information to do so. 
  
  When a customer ships items using our platform and we create the label then we are able to assist further for lost or damaged items. In this case we cannot as it was a return to sender created by the customer not ********************. 
  
  We did confirm the package was indeed picked up. It is no longer at our facility. 
  
  We have been in contact with this customer since January and were attempting to assist. 
  

• Initial Complaint

  Date:02/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  USGlobalMail.com has been accepting my payments since September 2024.Set up on line, required password change three times. none of the passwords work.Phoned multiple times, no real response. Texts ignored. Important mail stuck in ******* and they don't want to talk to me .I've got a phone ***************. Live in jungle but I'm reachable.Four months in ******** without important mail and my inquires are ignored. Don't know the phone tab but I'VE BEEN CALLING THEM A BUNCH !

  Business Response

  Date: 02/24/2025

  I am working with client via phone. He was unable to login and some confusion may have come from how to get his mail shipped. The account was also reset to allow for logging in. I explained the process and will continue to work with him 

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Found this account with my email as the username /login ****************** still active and charging my account each month $14.99. This account was not opened by me nor from the looks of the account after logging in was it ever used . There is no history no data not even personal information belonging to me populating any of the screens that show they need to be set up for the filled out. I have unknowingly been charged a total of 18 months at a monthly rate of $14.99 . Currently I show $270 to have been collected I was able to gain access to this account and it doesnt even have my name under profile it shows it even belongs to someone else. I have spoken with US GLOBAL MAIL (who still has not canceled the Account leaving it to continue charging my card .luckily I had ***orted it stolen and it being deactivated forcing them to notify me of the payment failing) this company also has a 100% satisfactoon guarantee or your money All of it back. I brought this up to the customer service *** and was only offered ******* despite it clearly staying 100% satisfaction or full refund .The *** has stated the warehouse has never used the space there has never been any documents rescanned no mail or packages have ever been sent or received .The account itself os still in the beginning set up mode which can be seen in a few of the Photos. Im not even sure how they were able to gain an automatic payment with the wrong name and no other information and without actually completing the sign up on the account.

  Business Response

  Date: 05/06/2024

  On May 1st, **************** requested a full refund for a period of 18 months. We informed him that our refund policy typically allows for refunds within 30 days of purchase, but we empathize with unexpected circumstances. As a gesture of goodwill, we offered a refund for 2 months, which he declined. Mr. **** insisted that the account should have been closed and canceled after the initial month, as he had no intention of using it, and demanded a refund for the entire 18-month period.
  
  However, we clarified that account closure is the responsibility of the user and was not initiated in this case.
  
  Mr. **** provided a Transaction ID and a ************** utility bill for identification purposes, as required by **** regulations for opening a virtual mailbox. We are prepared to furnish these documents upon request.
  Our standard policy allows for a full refund within 30 days of account opening, and we are happy to accommodate such requests. However, Mr. **** did not reach out to us until 18 months later, which falls well outside our standard refund window. Email correspondence was also sent and received without any action taken throughout the 18 months.
  
  We take great pride in our service and customer service and are happy to provide any additional information if needed. 
  
  

  Customer Answer

  Date: 05/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,

   

  1st and foremost this company is neglecting to honor my original statement when I called the first time second and third  mentioning the account isnt even In my name , pointing out I do not know who opened this account or why Im being billed for it . Nor do I understand how they were able to get an 18month bank draft from an account without my name or matching information on the account. I stated I do not have this account it is not mine I did not open it in regards to a two month refund which is extremely inappropriate for stolen money at this point . The entire reason Im making such a big fuss since they havent figured that out yet . Second I do NOT have reliant energy . They can furnish whatever documents they want with my or whoevers name on it . I have provided you with my electric bill to show you the company name does not contain the words reliant anywhere on it and I have been a customer with them for quite some time. Let that again also point out that there must be something wrong here. I will accept blame for not looking at my banking statement as close as I now will be each month but I will not accept charges for 18 months on an account not opened by me with someone elses name in the profile that was never used in the first place . This is a major example of just bad customer service . The days where the customer is always right is clearly out the window along with doing the right thing and returning something you should have never had access to in the first place
  
  
   

  
  

  Business Response

  Date: 07/03/2024

  The request for refunds was processed as previously offered to consumer. 

  Customer Answer

  Date: 07/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  the refunds did not come to me as the account has been closed almost a month prior to you processing the refund . I reached out multiple times to make you aware of this and was informed the refund was processed which is literally impossible the account doesnt exsist anymore. I gave a new card number which was recorded by your representative and not used . I still believe I am owed 100% refund of all funds the only reason I even reached out for the refund I still have yet to receive is because they refused to respond back here to the better business and would apparently rather lose their BBB accreditation in order to keep me from money that was stolen from me in the first place due to fraud and their negligence 
  
   
  

  Business Response

  Date: 07/30/2024

  We have refunded the invoices as requested. The customer stated the bank account was closed and we had already processed the refund and closed the account. 

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used US Global Mail to ship a package via the **** to a temporary address that I had while traveling in the **. The published delivery time was 1 - 3 days. The package arrived 10 days later after I had left the **. I contacted US Global Mail for assistance for a refund and assistance in forwarding the mail. Emails went unanswered. Calling **************** only connected me to a voice mail. I have been unable to get any kind of response from US Global Mail.

  Customer Answer

  Date: 02/07/2024

  Better Business Bureau:
  
  This letter is to inform you that US Global Mail has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/7/2024 and assigned ID ********.
  
  Regards,
  
  

• Initial Complaint

  Date:06/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the third time in a month they have lost my mail but yet they continue to say they have fixed it and still charge me and when I try to call they will refuse to answer my calls and now I’m stranded

  Business Response

  Date: 06/13/2023

  We are a virtual mail box company that handles mail for our customers. The way the service works is when we recieve customer mail, we upload it into a secure virtual mailbox where the customer logs in and takes action on that mail.
  One of those actions is shipping their mail. When shipping, the customer chooses which mail to ship and how to ship it. Our dashboard shows multiple choices of shippers and services along with info whether service is trackable or not. The customer in question (Angie Whitman) placed three shipments with us: 2 Fedex shipments and 1 USPS first class shipment. All 3 have been delivered.
  

  Shipment 1: ********************** 
  Shipment 2: ************
  Shipment 3: ************

  The customer has been verbally abusive in most interactions despite repeated reminders to remain respectful and not use profanity. Please see email screenshots. We are closing her account and giving her time to find another provider.
  
  We respectfully ask BBB to decline her complaint and delete it from our account.

  Customer Answer

  Date: 06/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  
  
   For starters I called the company and spoke to their employee and I was told that she would have the package sent back to them since I’m a travel nurse and was getting ready to leave for my next assignment and yet they didn’t stop the package it was still delivered to the wrong address and yes I was verbally abusive because they did the complete opposite of what they told me. And the delivery was two weeks late. 
  
  Now I still have a package that I’ve never received and I’ve informed them several times that I haven’t received it yet they have done nothing.
  
  And I requested a package be sent out last Wednesday for a two day delivery since I was leaving for another state that Friday and I even emailed them requesting that someone please call me so make sure that I would receive the package since it contained my debit card and yet I never received a phone call from them. I received a email stating that I would receive the package on Monday June 12 and I was beyond livid because I wouldn’t be able to receive it so I called them and after 6 phone calls I called them from another number and they picked it up immediately and I was told that they had canceled the delivery so they would receive the package back and this left me in a huge bind since I didn’t have my debit card. So I go on to my next assignment in another state and get a phone call from the hotel stating that they received a package for me and I immediately emailed them saying that I was told that they wouldn’t ship the package. And I called and left at least 6 voicemails because they absolutely refuse to answer my calls and no one has responded to me. However they can respond and tell me how inappropriate I am but yet this is the third time in a month that they’ve done the total opposite of what they told me. And now the package containing my debit card was sent back to them and I’m literally having to sleep in my car because I have no access to my bank account so yes I’m beyond livid and it’s no big deal to them. 
  
  And this isn’t the first time they’ve done this and I’ve been told that they would refund me the shipping fees but I’ve yet to receive a refund or my mail and they have blocked my phone number because when I call it rings once and then it’s disconnected. I’m sorry but I’m the paying customer and when their employees tell me something I expect them to stand behind what they say and to completely disregard the customer isn’t acceptable and if this was continuing to happen to them they wouldn’t like it so don’t expect me to just sit back and let them continue to bill me for mail that I haven’t received and then they refuse to answer my calls or emails. And I’ll fight as long and hard as it takes to get my mail and a complete refund for everything. 
  
  Angie ******, CST 
  

  
  

  
  

  Business Response

  Date: 06/28/2023

  We appreciate the opportunity to address these inaccuracies as stated by the customer:

  Our service operates based on the instructions given by the customer; they specify the items for shipment, the address, and the desired carrier. In every case, we have shipped items as per the customer's request to the address she provided while creating the shipment request from within her mailbox.

  It is regrettable that the customer repeatedly displayed discourteous behavior and continues to use abusive language. Nonetheless, we fulfilled our obligation by shipping her packages through the service she selected, and they were delivered within the standard timeframe of the service she chose. We previously provided the package's tracking information, confirming its successful delivery.

  Additionally, the customer denied receiving one of her packages and requested FedEx return it to us. Upon receiving it back, she instructed us to ship it again, and we have done so. The tracking number for this FedEx shipment is ************.

  We want to clarify that we have never committed to refund shipping fees as we have not made any errors regarding her packages. As a courtesy, we offered her a 15-day free account extension, enabling her to ship any remaining items in her mailbox before it closes on 6/30. This information has been communicated to her multiple times via email.

  We are disheartened to hear the customer making repeated unverified claims. Our priority has always been to ensure accurate and transparent communication while serving our customers and provide the best service possible.

   

  Customer Answer

  Date: 07/31/2023

  The case has not been resolved and I’m still missing the second part of my shipment that contains my mother’s ashes and a very expensive Louis Vatuan purse and wallet. I still can’t get them to return my email and my phone number is still blocked by them. I’ve reached out to FedEx several times with no response. This is above and beyond unacceptable period. The ashes can’t be replaced but they can replace the purse and wallet and the $110 they charged me for shipping. I no longer do business with them because of this but I want them held accountable! 

  Customer Answer

  Date: 07/31/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  Still haven’t received my package 
  
  
  
   
  

  Business Response

  Date: 08/16/2023

  We're uncertain about the specific package the customer mentions. Should she provide tracking evidence for a package we dispatched, we will look into it.
  All her items have been dispatched and received as previously detailed on numerous occasions.

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir(s)/Ma'am(s),
  I purchased a US Global Mail service on 15 Sep 2022 for $179.40 and canceled the service on 17 Sep 22 and have requested a refund on three separate occasions; each time being told that the refund would occur in 3 to 5 business days. As of this email, I have not gotten my refund or any explanation of why it has been made.
  
  ** ******* ** *** ****************** 
  
  I would like an immediate refund of my funds to my credit card. I would appreciate any assistance you could provide in quickly resolving this matter.
  
  Sincerely,
  ****** ******** ***

  Business Response

  Date: 10/12/2022

  We have completed the refund transaction and it has been applied to the original form of payment. Their were two transactions for same amount and it seems one was over looked from same day. Again we apologize and the refund has been processed 

  Customer Answer

  Date: 10/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution would be satisfactory to me.  This morning, I received notification from **** that my credit card was credited, see attached email copy.

  
  

  Thank you for assisting me in resolving this matter.

  
  

  
  

  Sincerely Yours,

  ****** ******** ***