Reviews

This profile includes reviews for Manhattan Life Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Manhattan Life Group, Inc. has 6 locations, listed below.

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  Manhattan Life Group, Inc.

  10777 Northwest Fwy Houston, TX 77092-7325

  
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  Manhattan Life Group, Inc.

  PO Box 925688 Houston, TX 77292-5688

  
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  Western United Life Assurance Company

  2727 Allen Pkwy Ste 500 Wortham Tower, Houston, TX 77019-2115

  
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  Manhattan Life Group, Inc.

  PO Box 1107 Houston, TX 77251-1107

  
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  ManhattanLife Assurance Company of America

  10777 NW Freeway Houston, TX 77092

  

Review Details

• Review fromRobert C

  Date: 12/27/2023

  1 star
  All the numbers are out of service and I can’t access the website

  Manhattan Life Group, Inc.

  Date: 01/02/2024

  Thank you for reaching out. We experienced technical difficulties within our system last week which have since been resolved. We apologize for any inconveniences this may have caused. Please reach out to our customer service team at 1-800-669-9030, Monday – Friday from 8:00 AM – 5:00 PM CST and via email at [email protected].

• Review fromRick S

  Date: 12/09/2023

  1 star
  What a HORRIBLE COMPANY! They paid one time and now, with the same paperwork, suddenly, it's not good enough, then added clinical notes and additional paperwork, STILL they want more. They never return information and KEEP REJECTING every claim wanting MORE AND MORE of basically the same information - I wish to the good Lord I would have read these comments before paying them hundreds - SAVE YOUR MONEY and RUN AWAY! You'll have to cancel and waste tons of time and paperwork.

  Manhattan Life Group, Inc.

  Date: 12/19/2023

  Thank you for sharing! We appreciate you taking the time to leave us a review. We are sorry to hear about your experience with our claims team. If you will send us an email at [email protected] (Attn: Appeals Specialist) with your contact information, our appeals team would like to review your file, discuss how we could have made your experience with us better, and see if we can resolve your issue.

• Review fromdeonte j

  Date: 12/02/2023

  1 star
  There claims department is terrible! I filed a claim back in May and I've been getting the run around since the first day. Once I was able to get the claim properly filed, filing out continuation forms every month is even worse! Calling the numbers listed as well as any numbers attached to documents the company sends is a waste of time. No one ever picks up. I have to submit the same exact forms every month to continue my claim and just like clockwork, I receive multiple responses telling me something is incomplete and I refile the same exact forms and it's accepted or I'm told something completely different isn't completed. Of course since no one ever picks up when I call or replies when I try and chat online, I'm left trying to play the guessing game with Manhattan. I just want someone to communicate to me so that I can get immediate responses to my questions. Thank you.

  Manhattan Life Group, Inc.

  Date: 12/05/2023

  Hello Deonte! We appreciate you sharing and apologize for your recent experience with our team. Please submit an email with your name, policy, number, and summary of your issue to [email protected], "Attn: Appeals Specialist" so that our appeals team can review your file and see if we can resolve your issue.

• Review fromJen S

  Date: 11/14/2023

  1 star
  I have never been so disappointed in a medical insurance company. A family member was diagnosed with cancer and the insurance is refusing to pay the claims even though they are covered. The claims department is very slow. There is no sense of urgency. They do not put patient care as their top priority. Delaying treatment is not an option yet Manhattan does not care. I would love to speak with someone of importance who does care about their clients.

  Manhattan Life Group, Inc.

  Date: 11/15/2023

  Hello, Jen. We appreciate you taking the time to leave us a review. Reviews like this help make our business better. We are sorry to hear about your experience with our team. If you will send us an email with your name, policy number, and a summary of your issue to [email protected] (Attn: Appeals Specialist), our appeals team would like to review your file and see if we can resolve your issue.

• Review fromAngie N

  Date: 11/09/2023

  1 star
  I called manhattan life disability department over 4 times requesting forms to be mailed to my house and I never received them. Every time I call, they lie and say the papers were mailed. They also told me an automated system sends out the mail and blame it on the postal service. I had someone from that state mail me a letter and got it in 2 days. This company is not truthful to their clients.

  Manhattan Life Group, Inc.

  Date: 11/14/2023

  Thank you for sharing! We appreciate you taking the time to leave us a review. Reviews like this help make our business better. We are sorry to hear about your experience with our team. If you will send us an email with your name, policy number, and a summary of your issue to [email protected] (Attn: Appeals Specialist), our appeals team would like to review your file and see if we can resolve your issue.

• Review fromVeronica G.

  Date: 09/14/2023

  1 star
  They don’t even deserve 1 star
  DO NOT USE THEM!!!!! THEY WILL TRY TO GET INTO YOUR ACCOUNT AND TAKE AS MUCH MONEY AS POSSIBLE THEN TRY TO SAY YOU HAVEN’T PAID YOUR BILL!!!!!! IN ONE MONTH THEY WENT INTO MY ACCOUNT 8 TIMES AND NOW THAT I TRY TO PAY THIS MONTH THEY’RE TRYING TO SAY I OWE FOR LAST MONTH AS WELL EVEN THOUGH I HAVE A BANK STATEMENT SHOWING THEY NOT ONLY TOOK MY PAYMENT FOR LAST MONTH BUT THEY WENT IN SEVERAL TIMES OVER TAKING MORE MONEY!!!!!!!! THEIR CUSTOMER SERVICE IS VERY RUDE AND EXTREMELY ************

  Manhattan Life Group, Inc.

  Date: 09/18/2023

  Hello Ms. *******. Thank you for sharing. We are sorry to hear about your experience with our team. If you will send us an email at [email protected] with your contact information and policy number, our appeals team would like to review your file and see if we can resolve your issue.

  Veronica G.

  Date: 09/20/2023

  I have dealt with 5 of your supervisors that were no help at all. They all had different excuses and when I told them what they’re doing is illegal they threatened to cancel my policy and not pay for some of the services I had done. Y’all are corrupt. Y’all are bullies and thieves. Y’all know it would be cheaper to keep all the money y’all took from me instead of me paying for the services I had done!!!!!! I have emails and recorded phone calls. Y’all keep blaming the agent that started my policy saying he gave me the wrong info and because of that he put me behind in my payments. That’s NOT my fault he’s contracted through y’all. Maybe y’all should better train them!!!!! I should NOT have to pay to cover up yall mistake!!!!!! I’m an army widow living on a fixed income and y’all want to steal what little money I get!!!!!!! Y’all are truly pathetic!!!!!!

• Review fromRicky D.

  Date: 08/14/2023

  1 star
  I have a cancer policy with Manhattan Life and have been trying to collect on a claim since March, they keep requesting more info and I have collected just a few dollars. They refused to pay for my wife’s chemo treatment, when I send what they ask for they in turn send a letter for more info. It has been almost 5 months. This company is a rip off. I have had this policy for many years and the first time using it they won’t pay.

  Manhattan Life Group, Inc.

  Date: 08/21/2023

  Hello! We appreciate you taking the time to leave us a review. If you will send us an email at [email protected] with your contact information and policy number, our appeals team would be happy to review your file and see if we can resolve your issue.

  Ricky D.

  Date: 09/20/2023

  
  
  After much more stress I was able to collect some more money but was still not paid the amount that I should have received. I definitely would not recommend this company to anyone. They are the hardest company I have ever delt with and their customer service is awful.
  
  
  
  
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• Review fromDavid M

  Date: 07/24/2023

  1 star
  Filled out all doctor & job forms and you claim it's not good enough. Job gave partiial disability dates. They had no light duty under my limitations. Doctor will only put dates i was seen not days of no work. I'm getting the run around
  Ready to cancel :(

  Manhattan Life Group, Inc.

  Date: 07/25/2023

  Thank you for sharing! We appreciate you taking the time to leave us a review. We are sorry to hear about your experience with our team. If you will send us an email at [email protected] with your contact and policy information, one of our appeals specialists would be glad to review your file and see if we can resolve your issue.

• Review fromSheri P

  Date: 07/08/2023

  1 star
  My father has a cancer policy with Manhattan life. It has been such an unpleasant experience dealing with them ever since he was diagnosed with Acute Myloid Leukemia. Every claim submitted was a struggle- from getting wrong information to having to send documents with diagnosis EVERY time we sent in a claim. The last straw is this. We filed a claim and after a few months, the account online, my fathers account says a check was mailed to him. After approximately a month goes by and no check in the mail. I called and they stated the check was cashed. We NEVER received the check. The representative told me to contact the local authorities. What? Ludicrous! I do not know any details of bank, when it was actually mailed , etc... she said there was nothin Manhattan Life could do. I asked "do you have a fraud department?" She said there was nothing she could do and hung up. The check was suppose to be for $653.
  Don't do business with this company!!! Awful!!!

  Manhattan Life Group, Inc.

  Date: 07/10/2023

  Thank you for reaching out, Sheri. We are sorry to hear about your experience with our team. If you will send us an email at [email protected] with your father's contact and policy information, we would like to discuss how we could have made your experience with us better and see if we can resolve your issue.

• Review fromJocelyn C

  Date: 06/10/2023

  1 star
  Absolutely worst company to deal with! Horrible customer service! You never get the same story and can't even speak to a claims examiner. They do nothing but dent even though there is medical evidence of you needing to be on short term disability. They claim they fax forms but no one ever receives them!! Their customer service reps claim to know medical stuff yet they give misinformation and have spoken horribly about my physician. Do they even grant anyone STD?? All the revenue they bring in of people paying their premiums and they just pocket it all!!
  

  Manhattan Life Group, Inc.

  Date: 06/13/2023

  Thank you for sharing! We appreciate you taking the time to leave us a review. Reviews like this help make our business better. We are sorry to hear about your experience with our team. If you will send us an email at [email protected] with your contact information, we would like to discuss how we could have made your experience with us better and see if we can resolve your issue.