Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't received refund settlement in 3M case. My claimaint ID# ******, initially when i receive notification of settlement i elected to receive paper check but i was then able to go and change my method of payment to direct deposit. After a few days of calling I was advised that they would have to inquire with ******** to see what the hold up was. I called on May 5, 2025 and was advised to call back on Friday May 9, 2025. I ended called today May 7, 2025 to just follow up, I was advised that my banking information was incorrectly entered and it would have to be a paper issued check.I inquired about a reference # for this mishap and I was advised that there wasn't one to provide and I would have to wait another few weeks to see if I get a check in the mail.I would just like clarity on what day are my funds expected and some sort of tracking #, especially if a check is getting sent in the mail.Any assistance would be appericated.

  Business Response

  Date: 05/16/2025

  We apologize for any confusion. As you know, the direct deposit was unsuccessful. A check is being mailed to you via **** and a tracking number will be sent to you as soon as it is available. Thanks. 

• Initial Complaint

  Date:04/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to a settlement which was signed over a year ago yes I have a active ch 13 bankruptcy which the motions were filed and granted but no money has been sent to either my attorney or trustee I contact the law group and I get the attorney is busy and will call back but get no call backs. I have been trying for over a year to settle this was told the net amount I would receive and still stuck in same spot

  Business Response

  Date: 05/02/2025

  ************** discussed, although the Motion to Approve the settlement was granted in the Bankruptcy Court, we are still pending a signed order from the Judge to provide to the settlement administrator and Defense counsel. Once that order is approved, Defense counsel will release your settlement funds, and we will be in contact with you regarding payment disbursement. If you have any other questions, please contact us at ************. Thank you. 

• Initial Complaint

  Date:04/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are ******* veterans involved with the 3M ear plugs lawsuit. Johnson Law group is charging all veterans 40% of their settlements. Out of $10,000, all I will see is about $6000. Just running some numbers.....Veterans will see a total payout $2.5 billion. Out of that, the veterans will see a total of $1.5 billion, with this law group making themselves $1,000,000,000 off the veterans alone. This is highway robbery. I am supposed to see $10,000, but all I will see is $6000. This is ridiculous

  Business Response

  Date: 04/14/2025

  Mr. ******** The attorneys fees and expenses are calculated pursuant to the individual Power of Attorney (POA) contract you signed to begin your case. Each individual with a claim against 3M for the Combat Arms Earplugs retained an attorney and signed an individual POA. When your settlement funds are released by **********, the settlement administrator, you will receive an itemized settlement statement for your claim. If you have any additional questions, please contact our office at ************ or by email at ************************************************ you. 

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am represented by Johnson Law Group for the ** earplug case. This company has been difficult to work with as I have had to repeatedly advocate for myself. I am a medical professional, and I am aware of the requirements and my qualifications for the suit. They repeatedly kept placing me in the quick payout group. It was not until I requested to speak with one of the actual lawyers that they saw that I did in fact, qualify for the additional payout. Afterwards, my case was misfiled for quick payout again until I complained, and it was reassigned.
  As part of this further payout, I am to receive a small amount minus their share. They have been awarded this since October 2024, and I have not yet received my portion. I was told that a check was sent in December and was promised a follow-up. my last contact was January 2025, and still no contact, no check. As I look through the BBB complaints, I see that I am not the only one they have done this to.

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:
  
  
  
  This letter is to inform you that Johnson Law Group has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/9/2025 and assigned ID ********.
  
  
  
  Regards,
  
  
  

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am waiting for the essure claim and it has not moved at all I feel I do not get regular updates who knows what is going on with it but its been almost 2 years I want answers

  Business Response

  Date: 03/18/2025

  Johnson Law Group has reached out to Ms. **** to resolve her noted concerns and was able to walk her through why her claim has not been resolved yet. At the end of the call, Ms. **** thanked us for the update and for addressing her concerns. 

• Initial Complaint

  Date:09/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Johnson Law Group settled its Bellwether trial with ***** in December of 2023. As of today I have yet to receive any and all the 60% after Johnson Law Groups 40%. I am completely and throughly disgusted by this behavior from Johnson Law Group I have stayed in open contact with Johnson Law Group but feel that they have failed to do the same thing with me.

  Business Response

  Date: 09/03/2024

  Hi Ms. ******** one of our representatives has recently spoken with you about your case and addressed your misunderstanding you were referencing an internet article about a different case, pertaining to a different defendant than the one applicable to your case with our office. Due to attorney-client privilege we cannot expound on the details of your case in a public forum. However, to clarify, your case is not against Bard, and your case is not part of a settlement thus we have not received any funds pertaining to your case and have not collected any fees or expenses on your case. As mentioned in our recent update to you,the litigation against the defendant relevant to your case remains ongoing, and we have consistently provided you with important developments and information,as well as continued to collect important updates needed in discovery. Again, you may always reach us via phone or email if you need additional clarification or information.   

• Initial Complaint

  Date:08/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Johnson law in 2022, I was under the impression I was in involved in the ***** class action essure lawsuit - which is what I searched for and was trying to sign up for. I have since found out that I am involved in a secondary lawsuit. I was not aware of this until two years later -in the last two years communication has been very poor -as it taken two years for me to figure out I was not waiting for a settlement. I was originally told in my consultation that they needed my medical records to verify that I could be a member of this lawsuit, Ive been told that that was not the case and I should re-read the documents I signed. They informed me I was not waiting for a class action lawsuit, but I was involved in an entirely different lawsuit. There is also a co-counsel Secondary (lawyers)? That were hired to the case, which may be why I get very little communication. My last communication I was told that ***** was to respond to the lawsuit in early July- Regarding a settlement and I would hear from them via mail or phone call immediately. It is now the end of August and I have heard nothing from them again. Ive been entirely confused throughout this entire ordeal, And never wouldve joined this lawsuit Had been thoroughly explained this by a person. Not just documents I signed. I trusted the person I talk to via phone calls, Especially after reading all the information on their website about the class action lawsuit about essure. They were very quick to get my medical records and have me sign documents- and after that happened Ive been thoroughly confused. have no idea if Im waiting for a settlement, a lawsuit to be filed. No clue. ******** *****

  Business Response

  Date: 08/28/2024

  Unfortunately, Ms. ***** seems to have misunderstood some of our communications regarding her case. We have been in regular communication with Ms. ***** regarding the status of her claim and recently attempted to contact her multiple times via phone and email to try and clear up her misunderstanding that led to her complaint. Ms. ******* is not involved in and has never been involved in a class action. This appears to be the underlying cause of her misunderstanding. Her case is an individual claim for personal injuries, which cannot realistically be pursued in a class action setting. There are no secondary claims being pursued. Our firm, along with our co-counsel on the matter, who was disclosed initially and is identified in our contract, are both working on the single case that she has asked our offices to investigate and pursue. 
  
  Furthermore, Ms. ***** has been kept apprised of her case via regular updates by email and her calls are answered or timely returned. Again, we are still attempting to get in touch with Ms. ***** after she filed this complaint and we will continue reaching out in hopes of assisting her in better understanding the complex litigation landscape.

  Customer Answer

  Date: 09/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  Having just gotten back from a vacation I can confirm that Johnson law group did try to finally call me two times while I was out of the country. I have read their response on here and do NOW understand that I was never involved in the class action. That was explained to me per or last conversation (August) when the paralegal finally called me - that was not the impression I was given in the beginning. Obviously I would not have inquired so many time via email (which I still have) had I not been under this impression. The final straw was being told I would be contacted after ***** accepted or rejected the offer the first week of July. So again I was going to email and call and wait again for a response. 
  thats why the complaint is now on here-  terrible communication. Obviously this is not time sensitive matter which is what I was told in the beginning when they asked if I could obtain my medical records instead of them requesting them (which I would not do) its going to be  long long lawsuit - which will probably take years. I get that

  I did have high hopes after the last conversation that I was going to be notified by mail or call (or both) in early July  but that never happened. I noticed this was not addressed by Johnsons response. 
  So I still have no idea if ***** accepted or rejected the offer - I will assume the latter and this will have no end. 
  Regards,
  
  
    ******** Rusch 

  
  

  Business Response

  Date: 09/16/2024

  Johnson Law Group has attempted to reach Ms. ***** again to resolve her noted concerns, but to date has not been able to speak with her. If a settlement offer was tendered by ***** on Ms. ******* claim, said offer would have been communicated immediately. To date, an individual offer has not been made so Johnson Law Group cannot communicate that which has not occurred. After filing her complaint with the BBB, Ms. ***** has neither called or emailed our office to clear up her misunderstandings. We continue to try and reach ******** to resolve her concerns.

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: Misrepresentation, Poor Communication, Unreasonable Delays, and Excessive Fees I am filing this complaint against Johnson Law Group due to several serious issues I encountered while working with them. As a disabled veteran seeking legal assistance, I expected a high level of professionalism and integrity, but my experience was far from that.1.Misrepresentation: The law group initially promised that they had extensive experience handling cases like mine, but it became clear over time that this was not true. They provided incorrect information about my case, leading to confusion and setbacks.2.Poor Communication: Throughout the process, the communication from Johnson Law Group was extremely poor. They were often unresponsive to my calls and emails, and when I did receive a response, it was vague and unhelpful. I was left in the dark about important developments in my case.3.Unreasonable Delays: The law group took an excessive amount of time to handle my case. What should have been resolved in a few months dragged on for over a years, with little progress. These delays caused me significant stress and hardship.4.Excessive Fees: Despite the lack of progress and poor service, Johnson Law Group charged exorbitant fees. I was billed for time that seemed unnecessary, and the total cost ended up being far higher than what I was initially quoted. This is especially concerning given the lack of results.I am deeply disappointed and feel that I have been taken advantage of by Johnson Law Group. I am requesting a review of their practices and a refund of some of the fees I was charged, given the poor service I received. No disabled veteran client should have to go through such an experience.

  Business Response

  Date: 08/19/2024

  Johnson Law Group has extensive experience handling mass tort claims such as Mr. ********* Johnson Law Group provided Mr. ******* updates on his case, and he was able to speak with members of our team ************ addition to sending update emails, our team reached out and spoke with ********** on at least five occasions to discuss his case. We reviewed Mr.******** file and could find any record of a time he reached out and did not either speak to a member of our team or receive a prompt response.
  
  There was a single miscommunication with Mr. ******* that was immediately corrected. Mr. ******* was told the settlement amount we expected to recover for him after a reconsideration application was submitted rather than the actual-awarded settlement amount at the time. This was clarified within minutes and caused no delay in his case. There were no excessive delays in Mr. ******** case. Mass tort litigation often takes years to complete. Mr. ******* is part of a global settlement which includes all claimants across all law firms. Completion of his settlement and the distribution of settlement funds were done in accordance with a schedule established by the Court. There has been no delay in completing Mr. ********* settlement.
  
  Johnson Law Group's fees are reasonable and not outside industry standards. Johnson Law Group's contingent fees are a percentage of the total recovery we make for the client. Mr. ******* was informed of and agreed to our percentage fee when he signed us to represent him in this litigation. We have never billed Mr. ******* for time and the attorneys fees will not be assessed until the settlement funds have been received and are ready to distribute to Mr. ******** An attorney from our office called Mr. ******* recently to address these concerns at length.

  Customer Answer

  Date: 08/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  The answer sounds like political speak, no real answers, or proposed actions. The facts are I still dont know any settlement figures. I havent talked to an actual attorney just assists. The only number I do know is the 40% they are taking. The only communications I have had are miscommunications, minimal effort but taking maximum (not industry average like they claim) rates, 40%.
  
  Regards,
  ******** the Disabled Vet being taken advantage of
  
   
  

  Business Response

  Date: 08/21/2024

  Mr. ******* You spoke with Attorney *** ****** on August 9, 2023, about the settlement process and the status of your case. The reason you do not have a settlement statement yet with exact amounts is because we are still working the settlement administrator BrownGreer and the Special Master to confirm your final gross allocation. We believe you should be in Level 3A Recorded Tinnitus under the Expeditated Payment Program settlement criteria that was fully disclosed on the Registration Form you signed in January. We submitted a Reconsideration Request because the Special Master placed you in Level 2 on the Notice of Expedited Payment Program Award Determination that was issued. You may find it helpful to view and confirm your current case information in the Combat Arms Settlement Portal. You can log into the settlement portal at ************************************ using your email address and demographic information. If you need assistance with this, please let us know and we can assist you. Once a Final Notice Award Determination is issued on your case we will provide you with an itemized settlement statement. It is not Johnson Law Groups policy to re-negotiate fees at the time of settlement. We will email you a copy of the Power of Attorney contract you signed to begin your 3M Combat Arms Case. We will keep you informed about the Reconsideration Process but, pursuant to BrownGreer, this process may take about 30 days. We will contact you once we have the Final Notice, but you are also welcome to contact our office directly or review the settlement portal at any time if you have further questions. 

  Customer Answer

  Date: 09/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  My complaint is simple. I feel they are providing minimal services/ communication and am being billed the maximum. Any communication was a miscommunication. They are taking advantage of US Vets, not cool.
  Thats really it. 
  
  Regards,
  Mitchell 
  
   
  

• Initial Complaint

  Date:04/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Johnson Law Group in TEXAS *** ********** represented me in a law suit against Baird IVC filter and was settled in December 2023 and still haven’t sent my settlement and was told would get around February/March 2024 now no contact from them and get put on hold when I call! I’ve read they’ve done this to multiple clients! If there’s anything you could do I would be grateful this filter has destroyed my lower legs and I thought they were on my side, thank you

  Business Response

  Date: 05/01/2024

  Johnson Law Group takes every case very seriously and has
  looked into the issues you have noted. An attorney from our office has called
  and discussed this issue personally with you, and have expedited your claim.
  Thank you for your continued support and patience with this process and please
  reach out to us directly if you have any additional questions or concerns at
  713-626-9336.

  Customer Answer

  Date: 05/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  
  
  
  
  
  
  I’m ****** ****** I had a complaint against Johnson Law Group and they reach  out yesterday and said would send settlement in a week I spoke to *** ****** on phone from bbb and told him it had been resolved thank you very much for all your help, sincerely ******
  
   
  

• Initial Complaint

  Date:03/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have refused to give me a letter of disengagement

  Business Response

  Date: 04/04/2024

  We have been in regular communication with Mr. **** over
  phone calls and text to bring this matter to a resolution. We are understanding
  of Mr. ****’s situation and are working with him to bring the desired result.
  We appreciate Mr. ****’s understanding of Johnson Law Group’s requirement to
  fulfill their ethical obligations and are glad that the matter is resolving in
  a positive manner.