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Find a Location

National Association of Preferred Providers has 1 locations, listed below.

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    Business ProfileforNational Association of Preferred Providers

    Insurance Companies

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 39 Customer Reviews

    Customer Complaints

    32 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    11111 Richmond Ave Ste 250, Houston, TX 77082-6715
    BBB File Opened:
    1/14/2019
    Contact Information

    Principal

    • Ms. Jennifer Cellmer, President

    Customer Contact

    • Ms. Jennifer Cellmer, President
    Additional Contact Information

    Fax Numbers

    • (713) 414-4954
      Primary Fax

    Customer Complaints

    32 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/31/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I called the ********** telephone number to seek a good health plan. I talked to some lady and she explained the health policy to Me. She advised it was a good plan .I think with no deductible. She mentioned a health plan or provider I was familiar with. So I agreed. I got signed up starting in March of 2023 and canceled in September I believe. I got no information or health plan so I called them and they advised they were a true health company. I asked for health cards. They never came. So I had some health issues come up so I went to the doctor and gave them their information. Most of the doctors offices could not find them in the system they use. I called National Association of preferred provider s a few times and asked if they were a real company . They always said yes. I paid them almost 300 a month and they paid none of my bills. I have huge medical bills out there because of them. I feel like they tricked me and I feel that I should get a refund. I also complained about them before on here . They (national association of preferred providers ) responded and said it has been resolved with me. but it has not Been resolved. It was a lie. So I called them ***** and all the guy wanted was my complaint on the Bbb site.

    Customer Reviews

    39 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Paul Z

    1 star

    03/29/2024

    I have been trying to cancel my policy for days after they paid $0 for a medically necessary trip to urgent care. It's impossible to get a human and they do not return phone calls. Had to get my bank to block requests for recurring payment.

    Local BBB

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