Business ProfileforTilson Custom Homes, Inc.

RUN! RUN! RUN! Do not get a house built with these people. Got a house built in 2022 worst experience as a first time builder and still living a nightmare. First went in with first sales rep. We had our plan picked and set appointment to finalize (before their SCHEDULED increases). After multiple canceled appointment (Tilsons end, not ours). First sales rep fired/quit. Got with second rep mind you had our plan. We just needed to get in offoce and finalize. Same patterns with second rep canceled appointments. Finally, get in pick our plan had to endure price increase thanks to first amd second reps and canceled appointments. After so long second rep handed us off for a 3rd time to a third rep. Things started going smoother seeing action. Build starts and process is slowed down again, takes forever. Finally, get to close and move in. After a first hard rain while front of house pools bad to where we need pavers to avoid soaked feet. We use pavers temporarily until the sidewalk is done. Once done, it's still the same flooding issue. I addressed to "warranty" they say add dirt, sod, gutters, gutter drains, french drains. None of the solutions or responsibilities are taken from them. They expect me to continue to dish out more money after having home built. Since the build and first year. All recommendations have been met. Yet I still have flooding issues. Tilson has refused to take responsibility and will do nothing to help or fix the issue. I have addressed this multiple times with one manager, the VP, but I guess the buck stops with him. I hope no one has to go through this as a first time builder or any builder for that matter. I hope someone higher than the VP sees this and makes some form of effort to right the wrong. I'm not asking for a new house to be built but at least be willing to help elevate the cost of adding additional drains that should not be needed in the first place had the house not been put in a bowl without proper flow of water drainage.