Complaints

This profile includes complaints for M H I Partnership, LTD's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  M H I Partnership, LTD

  7676 Woodway, Suite 104 Houston, TX 77063

• 

  Coventry Homes

  16914 San Pedro Ave San Antonio, TX 78232-2229

• 

  Coventry Homes

  3934 Legend Park New Braunfels, TX 78130

• 

  Coventry Homes

  3203 Salt Grass Ave Mansfield, TX 76063

• 

  M H I Partnership, Ltd.

  16980 Dallas Pkwy STE 100 Dallas, TX 75248-1910

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had warranty work done to repair a tile issue in the master shower, on our Coventry Home purchased new about 27 months ago. This work was done within the warranty window. However, three months later the grout began coming out again, and now we are outside of the warranty issue. Again, this was only three months after the warranty work was complete, that was supposed to fix the issue, not just a band aid to get past the warranty date. I have always felt that the root of the problem was actually a foundation issue, which if it is it would still be covered as the foundation has a ten-year warranty, and we are just over two years from purchase. The warranty department never called to discuss the issue, only sent me an email informing me that my general warranty had lapsed. I feel that they should stand behind their work and that the warranty work they performed should have lasted more than three months. I would never have purchased this home had I known the way Coventry Homes stood behind their homes after the sale.

  Business Response

  Date: 07/02/2025

  Hi ***,

  Unfortunately you have registered a complaint with the *******, ****** division of the Better Business Bureau.

  The Coventry Homes of ********, **, ****** is in no way affiliated with Coventry Homes of Texas and therefore we cannot assist with your complaint. 
  
  You can find the Coventry Homes Texas website at ******************************** or **************************** where there is contact information for their corporate headquarters at ************. Below are other contacts for the Texas builder. I hope these assist you in your inquiry.
  
  CORPORATE OFFICES
  Corporate Headquarters/*******
  ***********************
  ********************
  P **************
  F **************
  ******/**********
  **************************
  Suite 100
  *******************
  P **************
  F **************
  ******
  ***************************
  Suite 300
  *******************
  P **************
  F **************
  ***********
  ************************
  ************************
  P **************
  F **************

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  requested a warranty item when a roofer hit a water line in my roof. It is out of code compliance because it is too close to the roof. Per the *** ****** compliance officer, they should've put a metal plate there. Coventry is denying my warrenty claim because I have been in my house past the 2yr warranty *********** passed inspection for them. This line thay was hit flooded my master bathroom, my master *********** master bedroom. Everything is pulled out. I currently have no ********************* from the bathroom ************* closet are stacked up in my living room. How can a code violations not ***** a warranty time frame. Their customer service is very poor. They are about making a dollar & not backing up their service to their homeowners. I will NEVER buy Coventry again & advise anyone looking to avoid them as well.?

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a newly built home from Coventry Homes at the ridge at ********* and moved in approximately 7 months ago. Recently, I discovered mold growth on the ceiling of my garage. Upon inspection, it was found that several roof shingles had come off, allowing water to leak into the structure and cause mold.This is highly concerning, especially for a new construction home. Upon submitting a warranty request, I expected the issue to be addressed as part of Coventrys workmanship warranty. However, I was told to contact my homeowners insurance, and no support or resolution was provided by Coventry Homes.The mold growth and water intrusion appear to be the result of improper installation or faulty workmanship on the roof. Additionally, there has been no acknowledgment or investigation into whether other parts of the roof may also be compromised.This is unacceptable, especially given the health risks associated with mold and the fact that the home is still under warranty.

  Business Response

  Date: 06/30/2025

  RE: *****************; Claim # ********

  I am in receipt of ******** Varadappavaris complaint dated June 4, 2025 regarding the above-referenced property. Coventry Homes is aware of the allegations concerning roof leaks and subsequent drywall damage reportedly caused by recent severe weather events. We have actively communicated with the homeowner regarding these concerns and have made efforts to inspect and assess the reported damage.

   

  Our records show that shortly after the storm activity, Coventry Homes was notified of the reported leaks. Our service team scheduled and conducted an inspection to determine the source and extent of the roofing issue. Based on our findings, damage appeared consistent with high wind and rain intrusion, which unfortunately fell outside the scope of the builders warranty as outlined in the ****************** Warranty documentation. Nevertheless, in good faith, we had Cornerstone roofing complete repairs to prevent further interior damage.

   

  We recognize the inconvenience this has caused the homeowner and have expressed our willingness to help coordinate repairs with the homeowner with our vendors should they choose. Alternatively, storm-related damages are typically covered under a homeowners insurance policy.

  While we understand the homeowners frustration, it is important to note that Coventry Homes remains committed to upholding warranty obligations and has taken reasonable action within those bounds. We respectfully request that the BBB recognize that we have responded in good faith, and we will continue working directly with the homeowner to help where possible.

   

  We request that any further correspondence related to this matter be directed to our ****************************

   

  Sincerely,

   

  *** *******

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed our new construction home that was built by Coventry Homes in Sep 2024 and we moved in in late Jan 2025. In early March 2025, which was less than 2 months after moving in, we found a cracked pipe in our backyard irrigation system. This was surprising given that we maintained our irrigation system regularly and properly. We submitted a warranty request and asked Coventry Homes to have their irrigation company who installed our system to inspect it for the reasons behind the issues, since we were still under the valid 1-year warranty. However, the warranty representative refused to contact the irrigation company for us and determined the reason himself. He refused to recognize this was a warrantable item. We had to pay money to find an irrigation company ourselves to fix this issue. When we had the irrigation company (also very reputable in the area) we found by ourselves come fix the pipe issue, they said that it was due to issues of unsupported pipe segments (pipes that arent properly supported underneath in that area during installation, which may sag or shift and crack over time), which should be under warranty. And they frankly said they were "surprised" that it was not warrantable, and also surprised that no check was provided under a warranty (they, as an irrigation company, also offer services of installing new irrigation systems and warranty on them, and always come out to check the issue if a system is under warranty and an issue occurs). We paid $225 to fix this issue, which should have been covered under Coventry Homes *********** April 2025, we found another issue in our front yard irrigation spray head that did not come out when system was running. We submitted a warranty request. The warranty representative did not respond to us for 4 weeks. When he finally responded, he not only turned away (again) our request to have an irrigation company to inspect the issue, but also did not offer a check himself. The communications are always delayed.

  Business Response

  Date: 05/28/2025

  Dear Dispute Resolution Department:

       This correspondence is in response to the Better Business Bureau complaint dated May 24, 2025, which DFH Coventry, LLC d/b/a Coventry Homes received from *** **** *****.  *** ***** closed the purchase of the home at issue on September 27, 2024, at *************** Run in ******** subdivision. On March 13, 2025, Coventry Homes contacted *** ***** to address the concerns about a leak in the irrigation system.  We denied the repair and explained to *** ***** this is not warrantable based on the Homebuilders Limited Warranty and recommended he reach out to an irrigation company of their choosing to have this repaired.  *** ***** then submitted another request for a different line in the front yard, which we again explained to him that this was not warrantable based on the Homebuilders Limited Warranty.  Mrs. ***** signed the service ticket acknowledging this was not covered under warranty.  ****** *****, Coventry Homes ************* Representative also sent an email to *** ***** to clarify this.

      Coventry Homes takes pride in our customer service and remains dedicated to addressing all warrantable items in a timely and professional manner. We respectfully request that *** and Mrs. ***** contact our warranty service department directly should any additional concerns arise. We believe these matters can be resolved efficiently without the involvement of third parties such as the Better Business Bureau. Coventry Homes respectfully requests that the BBB acknowledge the ongoing efforts being made toward resolution. Thank you for your attention to this matter.

  Customer Answer

  Date: 05/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  Good afternoon,
  
  
  Hope all is well.
  
  
  I want to write this note to let you know that we just paid hundreds of dollars by ourselves to fix the irrigation system issue in our front yard. It was diagnosed by the irrigation company we used as a manufacturer defective unit instead of a leak. 
  
  
  Again, after we submitted the previous ticket, when ****** was here, he didnt even run the system to diagonose the issue and concluded it as a leak. He asked my wife to sign a ticket which he said was about the drywall and painting where it turned out to include the irrigation system issue.
  
  
  
  
  We respect that irrigation issue is not under warranty for maintenance needed issues. This is just disappointing that the system had a manufacturer defective unit in the first year and we had to pay for it. Parts of a system should be covered. The way that the issue was handled is also disappointing (no check was performed).
  
  
  Thanks for your time and attention.
  
  
  Kind regards,
  ****
  
  Regards,
  
  
   
  

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a house April 12th 2024. Contract included one year warranty. I submitted several warranty requests over six months ago. The builder has yet to come out and performed any warranty work.I am totally being ignored. I requested that the floor contractor come out six months aga, no one has ever contacted me The trim above one bedroom door was replaced, it was never painted.The sink stoppers needed to be replaced, I kept getting promises with no resolution.Daylight is filtering in arround the garage door. Fence is coming undone. .among a myriad other. Issues that were never ************ is now a year in the home without satisfaction.I want the builder to live up to their warranty obligations

  Business Response

  Date: 04/28/2025

  Dear Dispute Resolution Department:
  
                 This correspondence is in response to the Better Business Bureau complaint dated April 15, 2025, which DFH Coventry, LLC d/b/a Coventry Homes received from ******************************************* closed the purchase of the home at issue on April 12, 2024, at ******************** in the subdivision of *********. Since then, Coventry Homes has been in contact with Mr. ******** and we are in the process of evaluating and addressing the issues presented in the complaint based on the Homebuilders Limited Warranty. Coventry Homes is committed to delivering high-quality service to our customers, and we have consistently made efforts to ensure that all warranty matters are addressed in a timely and professional manner.
  
  We respectfully request that Mr. ******* contact our warranty service department directly should any further issues arise, as we believe that these matters can be resolved promptly without the need for third-party involvement through the BBB.Coventry Homes remains dedicated to resolving any outstanding concerns and is fully prepared to continue our efforts to ensure Mr. ******** satisfaction.Based on our review of the complaint, we kindly request that the BBB acknowledge that Coventry Homes is taking the necessary steps to resolve this matter, and that further action is not warranted at this time. Thank you.

  Customer Answer

  Date: 05/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing this complaint against MHI Partnership, *** d/b/a Coventry Homes for their refusal to repair significant damage to the foundation of my home, which was completed in late 2016. The issue began last year when a corner of the foundation started to crack, and the damage progressively worsened until the entire corner collapsed. I have attached the pictures for your review. Despite multiple attempts to reach out to the builder, their response has been unacceptable.I initially contacted the builder, and Coventry sent an inspector to assess the damage. However, based on the inspectors report, the builder dismissed the issue as a cosmetic concern and refused to take responsibility for the repairs, insisting that I handle the repairs and cover all associated costs. This is clearly an attempt to avoid their responsibility for structural damage to the home.I have made numerous attempts to contact the builder via email, text, and phone calls. Despite these efforts, I have not received any response. I am deeply concerned that failure to address this issue will lead to further structural damage, increased repair costs, and potentially hazardous conditions for my family and me.The foundation is a critical component of the structural integrity of the house. By neglecting this issue, the builder is not only failing to honor their obligations but also jeopardizing the safety of the occupants. I am requesting that the BBB intervene to hold the builder accountable and ensure that they fulfill their responsibility by repairing the foundation at no cost to me.Please advise on the next steps to resolve this matter, as I expect prompt action from the builder to correct this serious issue.Thank you for your attention to this matter. I look forward to your assistance in resolving this issue.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a house from Coventry Homes in Feb 2023. During that first year and again at my year one warranty time I addressed that our office doors were warped. During the past year they have had several people out and each time the brought warped doors. I have had to store doors while waiting for crews to come out just to have them be warped. I said I wanted the entire frame replaced and was told I would get that last ************** never showed up. Now I do not get any reply from the warranty guy named ****

  Business Response

  Date: 04/04/2025

  Dear Dispute Resolution Department:
  
                 This correspondence is in response to the Better Business Bureau complaint dated March 21, 2025, which DFH Coventry, LLC d/b/a Coventry Homes received from Mr. ******* *********.  Mr. ********* closed the purchase of the home at issue on January 27, 2023.  Since then, Coventry Homes representative has made attempts to contact Mr. ********* to initiate the repair process. Once contact is made, Coventry Homes will replace the entire door unit for the study, which will include the door frame, jamb, new door panels, and new casing on both sides of the door. Once the new unit is installed, any necessary caulking and touch-up painting will be completed to ensure a seamless finish.
  
  Coventry Homes strives to maintain a high level of service to our buyers; it remains our intent to address all open items in as timely a manner as possible and Coventry Homes will continue our efforts and communications with the buyer in this regard.  Coventry Homes requests that Mr. ********* contact Coventry Homes warranty service department to address these and other future matters as they arise as there is no need to resort to third party involvement thru the BBB for routine warranty or other issues that can be handled directly.  Based upon Coventry Homes review of this specific complaint, we request that the Better Business Bureau find that Coventry Homes is taking the necessary steps to successfully resolve this matter.  Thank you.
  
  

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home from this builder and have filed a warranty request regarding a defective kitchen cabinet. The builder had the cabinet representative come out who inspected the cabinet, agreed the damage/issues with the cabinet were pre-installation, and informed me it needed to be replaced. The cabinet representative told me he sent in a request for a replacement cabinet to be ordered. The builder and cabinet company coordinated a date for the cabinet to be replaced (2/11/25). On 2/11/25 I was notified the cabinet was not ordered and the builder had closed the warranty request. I contacted the builder who told me they would escalate the issue. I have not had further assistance and the cabinet has not been replaced despite multiple attempts to contact the builder to follow up and placing additional follow up warranty requests.

  Business Response

  Date: 04/01/2025

  Dear Dispute Resolution Department:
  
                  This correspondence is in response to the Better Business Bureau complaint dated March 16, 2025, which DFH Coventry LLC. d/b/a Coventry Homes received from Ms. ********* ******.  Ms. ****** closed his purchase of the home at issue on November 13, 2024.  Since then, Coventry Homes has been in contact with Ms. ****** and evaluated the issues presented in the complaint. 
  
  Coventry Homes strives to maintain a high level of service to our buyers; it remains our intent to address all open items in as timely a manner as possible and Coventry Homes will continue our efforts and communications with Ms. ****** in this regard.  Coventry Homes requests that Ms. ****** contact Coventry Homes to address these and other future matters as they arise as there is no need to resort to third party involvement thru the BBB for issues that can be handled directly.  Based upon Coventry Homes review of this specific complaint, we request that the Better Business Bureau find that Coventry Homes is taking the necessary steps to successfully resolve this matter.  Thank you.
  
  
  Thank you,
  

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  In their response, the business has asked me to go directly to them and states there is no need to involve a third party. I disagree. I initially made MULTIPLE efforts to resolve this with the business and there was either inadequate or no response at all. I left multiple voicemails that went unanswered and filed a complaint with the warranty department without any response. Therefore involvement of a third party was deemed necessary and continues to be so until the issues are resolved. 
  
  
  
  Regards,

  ********* SooHoo 

  
  
   

  
  

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted multiple claims within warranty coverage period. Several matters remain unaddressed months later:- Outlet for prewired speaker cables not properly installed - Water penetration, improper caulking, improper painting, improper installation around tub in master bathroom - Grading and drainage issues along side of home:(Drainage needs improvement on the west perimeter fence. Observed standing water on this side of the house. Water is not able to properly drain as the condenser units are in the way.Drainage swale is not continuous at sides. The drainage swale must be kept clear and continuously sloped to drain water properly. Note: water is not able to properly drain around the sides of the condenser unit - East property line.)- Gutter downspout elbows and splash blocks missing - Missing caulking around window - Shelves in pantry breaking - Multiple defects in upstairs flooring - Issues with weatherstripping around pulldown ladder to attack - Gaps around garage doors - Evaporator coil, Metal support straps for unit / vent should be wrapped with tape to prevent injury. (These are metal support straps for the unit. They are both thin metal straps with sharp edges that pose a safety/cutting hazard if touched/held. When entering the attic, these are roughly in the diagonal corner from the stair entrance to the attic.)- Driveway concrete issues

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my house in 2022. I have had 5 different warranty individuals during that time. I have had to take off work to meet with each of them to walk through the issues but then they get relocated and it all starts over. The last one I dealt with ***** has pushed back on the issues due to the timeframe even though these issues were recorded prior to the 1 year **** and hasnt responded to my emails. They haven't even looked at my outside inspection items that were dent to them on several occasions including prior to closing on my house.

  Business Response

  Date: 02/13/2025

  Dear Dispute Resolution Department:
  
                 This correspondence is in response to the Better Business Bureau complaint dated February 10, 2025, which DFH Coventry, LLC d/b/a Coventry Homes received from Ms. ******** **********.  Ms. ********** closed the purchase of the home at issue on May 12, 2022, at ******************************************************** at ***************************. Since then, Coventry Homes has been in contact with ************* and we are in the process of evaluating and addressing the issues presented in the complaint.
  
  Coventry Homes strives to maintain a high level of service to our buyers; it remains our intent to address all open items in as timely a manner as possible and Coventry Homes will continue our efforts and communications with Ms. ********** in this regard.  Coventry Homes requests that Ms. ********** contact Coventry Homes to address these and other future matters as they arise as there is no need to resort to third party involvement thru the BBB for issues that can be handled directly.  Based upon Coventry Homes review of this specific complaint, we request that the Better Business Bureau find that Coventry Homes is taking the necessary steps to successfully resolve this matter.  Thank you.