Business ProfileforIn-Town Homes

In June 2022, I purchased a InTown home that was only 9 years old. Upon doing what was supposed to be a small improvement to the ledge of my balcony, we discovered that the entire cavaliered area of the front of the house was completely rotted. The wood was black and falling off in pieces. Many contractors who came to bid on the repairs discovered multiple issues that occurred at the time of construction that caused a fairly new home to rot, including incorrect flashing of the windows, missing weep holes, and lack of appropriate slopes in the house. Given this is a construction error and a structural failure, we went to InTown in July 2022. It took three months and an attorney for them to finally send someone to inspect my home. For about a month, InTown would tell me that I needed to talk to ACEs (their third party warranty mitigator). But, ACEs was telling me to talk to InTown first. I kept going between the two parties and no one was helping me. At one point, InTown's project manager for warranty requests said he would came take a look at the house. When I followed up with ACEs to see I could start a claim, they said they hadn't heard from InTown's PM yet. I never heard back. It took me getting an attorney involved for them to take me seriously. I paid half the cost for an inspector to come out to only look at some photos and write up a paragraph, saying moisture caused the damage, so InTown was not responsible. They did not state what caused that moisture. When asked, I got no response. This inspector is contracted by ACES, whom InTown pays. And, he and the PM knew each other. So, I do not think this inspector is unbiased. Regardless if this fell under warranty, this is a direct result of InTown not properly building the house. The builder already set a precedent of paying for these exact repairs, as many of their stucco homes have the same issue. So, I fully expect that they uphold that precedent. But, they have been proven difficult to contact and work with.