Business ProfileforRoyal Air

In August of this year (during the heat wave) my daughter and I returned to the home we shared with my father at the time who was in the hospital/skilled nursing to no AC. He recently had the unit replaced which he (my father financed) within the last year at the time. Due to the hectic schedules thank goodness we had window units because I was told someone had to be present for the repair person to come to the house. On day that the repair person was to come we canceled because of a situation with his my fathers situation) and no one would be home. No one in the office told the tech who called my daughter and she advised we had called and no one would be home. The ac started to work again so we called and were told that we could call back when it acted up again so they kept the 195.00 paid to them in 8/29/23. We were advised that the drip pan may get full and cause the issue of the ac not working and to contact the tech that called my daughter (per this specific tech). Now my father has died, I lost three rabbits valued at 1500 in one day and they claim someone made an adjustment outside of the home and I have no heat! I have attached copies and I am perplexed why if someone had to be home and no one was home why they would a) enter someone's property when I was advised I had to be there, b) why this invoice does not have a date much less a signature and well it is just over all suspicious. Now I struggle to find footing I am paying for an $8000 dollar ac unit that does not work, it has caused animals to die and now "all of the sudden there is an invoice and I am expected to pay again". I have attached all the communication I have the receipt and invoice. I would just love for it to be fixed and move forward.